Georgie Carter

Founder of Pepped - lifecycle marketing for DTC health & wellness businesses | The Telegraph Top 100 Female Entrepreneurs to Watch

👋 Hi, I’m Georgie — Founder of Pepped, a lifecycle marketing agency that helps DTC lifestyle, health, and wellness brands scale sustainably by turning one-time buyers into loyal, repeat customers.

With over a decade of experience in email, SMS, and WhatsApp marketing, I’ve helped dozens of brands boost customer retention, increase LTV, and grow revenue — all without relying on endless paid acquisition.

At Pepped, we build data-driven lifecycle marketing strategies that:
💌 Convert browsers into buyers through high-performing welcome and post-purchase flows
🔁 Turn customers into repeat purchasers with personalised retention journeys
📊 Drive consistent, measurable growth through testing, optimisation, and performance insights

Our clients see meaningful lifts in repeat purchase rates, customer loyalty, and retention-driven revenue — because we focus on what really matters: keeping your customers coming back.

Recognised by The Telegraph as one of the Top 100 Female Entrepreneurs to Watch, I’m passionate about helping DTC brands achieve sustainable, profitable growth through smarter lifecycle marketing.

👉 Download The DTC Customer Retention Playbook (https://growth.peppedup.co.uk/retention-guide-2024-2977) or subscribe to The Pepped Periodical for practical tips, frameworks, and data-backed insights on boosting customer retention.

CEO & Founder

Pepped is a boutique lifecycle marketing agency that helps growing health and wellness businesses attract, convert and retain more customers.

We work with businesses in the UK and US who are disrupting the fitness, health and wellness industry, from Unicorn status global brands such as Houzz and Hims to scale-ups such as Alexia Clark LLC and Jennis (Dame Jessica Ennis-Hills's fitness app)

Pepped is a collective of experienced marketing specialists who put health and wellness at the very heart of what they do.

► We specialise in the following areas; lifecycle marketing, CRM, email marketing, customer journey mapping, lead acquisition, content creation, content strategy, sales funnel optimisation, copywriting, website design, customer retention, customer engagement, customer loyalty and referral strategy.

Running an agency while raising two tiny humans has taught me this:

Progress doesn’t always look loud.

Some weeks it’s:
 – one good client conversation
 – one clearer proposal
 – one less thing over-engineered

And that’s still momentum.

✨ Sustainable growth > dramatic growth
 🍒 In business and in life.

 #FounderLife #AgencyOwner #WorkingParents #WomenInBusiness

Helping DTC lifestyle brands retain customers with data-driven email & SMS marketing | Founder @ Pepped | Top 100 Female Entrepreneur

Email rarely fails because of bad tools.
 
It fails because no one really owns it.

In a lot of growing DTC teams, email sits in an awkward middle ground:
 ✨ Not quite brand
 ✨ Not quite performance
 ✨ Not quite retention

So it becomes:
 • “Good enough”
 • Lightly maintained
 • Slightly neglected

Flows exist. Campaigns go out. Results are… fine-ish.

But no one is accountable for asking:

 💌 Is this actually doing what we need it to do now?

When email has clear ownership, everything changes:
 – Priorities sharpen
 – Decisions get easier
 – Optimisation becomes intentional, not reactive

Email doesn’t need more volume.

It needs clearer leadership.

 #DTCMarketing #LifecycleMarketing #Retention #EmailMarketing #FounderLessons

Real-life email moment I keep seeing 👇

A beautifully designed campaign…

...that goes to everyone.

Same message.
Same timing.
Same CTA.

Missed opportunity.

Even light segmentation (engaged vs lapsed, first-time vs repeat) can:
 – sharpen relevance
 – improve confidence in the channel
 – make results easier to explain internally

You don’t need complex logic.

You need thoughtful intent.

 #EmailExamples #LifecycleMarketing #DTCEmail #CRMStrategy #Retention

Good retention strategy doesn’t feel frantic.

It feels:
 • Calm
 • Intentional
 • Boring (in the best way)

🍒 You know what you’re optimising.
 🍒 You know why a campaign exists.
 🍒 You know which levers matter this quarter.

When retention is working, it doesn’t demand constant attention.

It quietly compounds in the background.

That’s the goal.

Not more activity — more confidence.

 #RetentionMarketing #LifecycleStrategy #DTCBrands #CRMLeadership #SustainableGrowth

Most of the brands we work with don’t come to us because email is new.

They come because:

 – it’s grown messy
 – no one fully owns it
 – confidence in performance has dipped

Our job isn’t to shout louder.

It’s to bring clarity:

What’s working, what’s not, and what’s worth fixing first.

#EmailMarketingAgency #DTCGrowth #RetentionStrategy #EcommerceFounders #Pepped

Tariq Mohammed

360 OM

Forbes Business Council

Council Member

Ascent Digital Media Group

PPC Director

Jellyfish

Key Responsibilities & Duties:

•	Global DoubleClick Search Lead: Ownership of the DoubleClick Search product within the agency
•	DoubleClick Certified Marketing Partner: Leading on client integrations / platform migrations & technical support
•	Performance Management: Support PPC Managers & PPC Executives  as part of day to day
•	Mentor & Develop UK Paid Search Team through training sessions with suppliers
•	Support Business Development: Involved in new business pitches from initial RFP stages through to presenting Jellyfish PPC methodologies to prospective clients
•	Client Planning Duties for UK Team: Owned client plan duties across the paid search department
•	Key Account Management: Strategic Paid Search Lead for key Jellyfish accounts across a multi million pound portfolio
•	Line Management: Day to day management of junior PPC Executives

.

Senior PPC Manager & DoubleClick Search Specialist

PPC Manager

Colewood Internet

PPC Account Manager

iResources

SEM Account Manager

M.Ology (formerly think M.)

Marketing Executive

CEO and Founder of 360 OM, a growing performance marketing agency with a team of 27 digital experts. With a focus on helping brands drive growth through performance marketing channels (Google, Meta and TikTok Shop), We have built a reputation for delivering exceptional results for our clients.

If this is something you’re interested in, don’t hesitate to send me a DM.

Here’s my story in 7 lines:

2010 - 📚 Graduated uni with a 1st in Business Information Management.

2011 - 👋🏿 Struggled to find my first grad job in marketing for 11 months.

2012 - 🚀 Eventually joined a small startup marketing agency.

2014 - 📈 Made the leap down to relocate down south to work for a large global agency

2016 - Moved back up north to work at a startup agency

2017 - Decided to take the plunge and start my own agency

2022 - I’ve kept my head down and never looked back.

2023 - I was nominated for BIMA100 CEO & Leader

2024 - 360 OM became winners at the European Search Awards

360 OM is expanding rapidly this year, send me a direct message if you’re interested in the following roles:

⭐️ PPC

⭐️ Paid Social

⭐ Email Marketing

⭐️ Account Management

⭐️ Business Development

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Engagements

Likes

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