Published author, ghostwriter, novelist, poet, comma maximalist. I teach you powerful rhetorical tricks to improve your writing and get paid online.

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James Carran

Be proud of rejection.

Rejection means you actually tried.

Most people don't get that far.

Craftsman Writer. Published author, ghostwriter, novelist, poet, comma maximalist. I teach you powerful rhetorical tricks to improve your writing and get paid online.

The job of a ghostwriter:

Put the client's message in the client's words.

But better than they could.

Amazon screwed my son's birthday order.

That was four months ago...

...and I've ordered one single thing from them since.

Before?

It would have been at least ten or twenty.

Trust takes time to build, but it's easy to destroy.

Writing well makes you:

- richer
- smarter
- more efficient
- more persuasive
- more employable

Invest in your writing.

Great writers are great observers

You can't write well until you learn to see things for how they are.

How I write:

1. Stare out the window for 50 minutes
2. Write like a madman for 10 minutes
3. Repeat

Tens of thousands of ancestors
One sperm out of millions
One short life

And you're just scrolling social media?

The writer's urge to change the world without even leaving your house

The best way to learn writing is

*drumroll*

Write.

Stop looking for shortcuts.

Learn:

- Focus
- Writing
- Persuasion
- Psychology
- Sales

And you will be unstoppable

Noone with the life you want is boasting about it on social media.

Procrastination is the most expensive vice

Writing well is about thinking well.

The words are secondary.

It's better to write for 20 minutes every day than 8 hours every few months.

Next time you feel discouraged remember Stephen King was rejected 30 times before he sold a book

Boring people read tweets

Brilliant people read books

Sylvester Stallone wrote the script for Rocky while he was homeless and couldn't afford to eat.

But you still think you've got "too much else going on" to write?

If you had an unlimited supply of one thing, what would it be?

Nikola Milekić

Customer Support Representative @ Taplio & Tweet Hunter | IT Engineer & Entrepreneur

Proactive and detail-oriented Customer Support Specialist with over 3 years of experience in SaaS support, IT systems administration, and process optimization. Skilled in building scalable help centers, designing efficient workflows, and leading cross-functional collaboration. Fluent in tools like Intercom, Zendesk, and Notion. Committed to delivering exceptional user experiences and continuous service improvement.

🔹 Specialties: Customer Success | SaaS Customer Support | Zendesk & Intercom | IT Infrastructure Support | Knowledge Base Management | Ticketing System Optimization | POS and Payment Systems | SaaS Testing & QA | IT Service Management (ITSM)

Always open to connecting with fellow professionals in Customer Success, Tech Support, and SaaS Operations. Let’s collaborate and grow together!

📩 Contact: milekic.nikola24@gmail.com

Customer Support Representative

There's one support metric I rarely see on SaaS dashboards.

And it might tell you more than CSAT, NPS, or ticket volume.

It's "First Contact Resolution Rate."

Sounds simple, but here's why it matters:

Most teams track how fast they respond, or how many tickets they close. But few look at whether they actually solved the customer's problem right there, in the first reply.

High first contact resolution means fewer follow-ups, happier customers, less context switching for agents, and real savings on support costs.

It reveals something deeper: Does your team understand the product? Are your help center resources clear? Is information flowing from dev to support?

I've seen teams slash their ticket backlog and improve retention just by focusing on this one metric. Not by working faster, but by working smarter.

Here's my challenge: Audit your last 100 resolved tickets. How many were truly solved in one go? What patterns do you see?

Executives want support to scale without ballooning headcount. This is where you start.

Are you tracking first contact resolution? If not, you might be missing the clearest window into your support team's real performance.

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Customer Support Team Lead @ Taplio & Tweet Hunter | IT Engineer & Entrepreneur

Support pros play it safe on LinkedIn.

That's why nobody remembers them.

The posts that get attention?
Real stories.
Actual mistakes.
Behind-the-scenes mess.

Drop the filter.
Show your work.
Get noticed.

Self-service help centers promise scale. Lower costs. Happier customers.

But the truth? They often flop.

Traffic spikes. Tickets stay high. Customers leave. CSAT drops.

Why? Most teams pack help centers with junk. Edge case articles. Useless guides. Tech manuals disguised as answers.

The real questions get lost.

Users hunt, get frustrated, open tickets anyway.

All that work, wasted.

What works instead:

Write only for the top questions.
One idea per article. Simple, clear, loaded with screenshots.
Track real searches. If customers aren't asking, delete it.
Move fast. Launch rough, fix as you go.

If tickets aren't dropping, your help center isn't helping.

Stop writing for yourself. Write for the people who actually use it.

Less is more.

taplio

The Battle

James Carran

Nikola Milekić

Followers

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Performance ScoreJames Carran's LinkedIn Performance

Performance ScoreNikola Milekić's LinkedIn Performance

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taplio

The Battle

James Carran

Nikola Milekić

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}James Carran's LinkedIn Performance

Performance ScoreNikola Milekić's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreJames Carran's LinkedIn Performance