Salesforce

Great leaders fuel growth. They're talent multipliers, trusted partners, and shrewd operators. As an executive coach, I support our leaders on their journey to greatness. Working 1:1 and in group sessions, we identify strengths & growth areas to support onboarding, growth, and personal development.

- FY24: Supporting our Financial Services & Canadian business (130+ leaders)
- Actively coach 35+ leaders on a rolling 6-month basis
- FY23: Owned our Healthcare & Life Sciences business (100+ leaders)
- Actively coach 20+ leaders on a rolling 6-month basis

Director, Leader Development & Executive Coaching

On the Global Enablement Strategy & Innovation team, we set out to find, build, and deliver cutting edge technology & enablement programs to serve our sellers & leaders around the world. We built & curated enablement products, engaged on go-to-market strategy and empowered our distribution teams to perform at the highest level.

- Key stakeholder on technology acquisition/M&A team (LevelJump)
- Subject matter expert on roll-out of new global sales methodology

Director, Global Enablement Strategy & Innovation

Built, facilitated, and delivered our Canadian sales enablement & operations strategy to empower Canada's sales organization. Supported sellers & sales leaders from Commercial (SMB) through Enterprise.

- Business partner to 130+ person sales organization across Canada
- Built & delivered 'Executive 360' program supporting 26% pipeline growth YoY

Sr. Manager, Sales Enablement

As a sales leader, I was responsible for the hiring, onboarding & coaching of 9 quota carrying Account Executives focusing on new customer acquisition & retention.

- 117% team attainment YTD 
- Led in-person (Toronto) & remote (Atlanta) team

Manager, Commercial Sales

Rounding out my skill-set, I stepped into a direct selling role working with clients to implement our more technical, platform-oriented products: Heroku (AWS), IoT, Analytics, AI, Machine Learning, Force.com, & Encryption.

- 155% FY19 quota attainment
- 153% FY18 quota attainment

Sr. Account Executive, Platform - Mid-Market

Returning to the pre-sales world as a Solution Engineer I partnered with sales executives to develop, build, & present technical solutions to new & existing clients.

- FY15: Q3, Q4 SE of the Quarter
- FY16: Team lead for Toronto & NYC SE's

Sr. Solution Engineer

In this customer success oriented role, I managed a portfolio of enterprise clients helping improve their use of Salesforce solutions by analyzing account health, onboarding, and training.

- 115% YTD client renewal rate & #1 AMER success manager.

Customer Success Manager

Began my Salesforce journey by helping source, create & drive pipeline to fuel explosive growth. 

- Sourced over $317k; generated over $3.4 million in pipeline

Sales Development Representative

Prophix Software

Hunter role - Sourced & sold corporate performance management solutions. Covered 9 states in South Central, US. Engaged C-suite in mid-market companies to position performance management solutions & BI tools.

- 115% overall quota attainment
- Team lead & mentor

Business Development Manager

OneCore Media

Hunter role - focused on small businesses to position marketing solutions (SEO, lead-gen & call-tracking tools). Implemented marketing campaigns to increase client web traffic & conversion ratios.

- #1 Overall Account Executive: Q4 11' & Q1 12'
- 120% overall attainment (Peak Performer Club)

Account Executive

Apple

Specialist

I made my first ‘sale’ at 14 working as a magician's assistant at a summer fair.

Since then, I’ve worked in technology in roles spanning: sales development, customer success, solution engineering, leadership, enablement, innovation & strategy, and executive coaching.

It wasn’t all roses and daisies. I had a fair bunch of obstacles along the way:

- As an SDR, I almost didn’t make it
- As a customer success manager, I got chewed out by irate clients
- As a sales leader, I was on a plane every other week between cities
- As a field enabler, I realized there is no ‘one size fits all’ learning modality
- As a strategy lead, build vs. buy was a constant debate stalling progress

Along the way, I gained an insatiable curiosity and a well-rounded perspective for the SaaS industry.

I learned from and worked with, some of the best sales professionals and leaders in the game. Studying their craft and adapting my style.

This led me to:

- 8 promotions in 10 years
- A recognized top-performing Solutions Engineer in 2015 & 2016
- 155+% quota attainment as an AE for 2017 & 2018
- A four-time Dreamforce attendee & keynote speaker
- My role as an executive coach to some best & brightest

Currently, I spend my time as an Executive Coach working with new, experienced, and in-need leaders at Salesforce. I help uncover what drives, motivates, and inspires them to show up each day fulfilled and drive personal and team success.

Want to engage more? Here’s how:

- Follow me on LinkedIn for posts on leadership, communication, productivity, and personal growth
- Send a connection request with a note on how you found me or what caught your eye

I enjoy connecting with like-minded folks.

Grant Glaser

National Bank of Canada

Salesforce Product Owner 

National Bank Private Banking 1859

Senior Digital Transformation Advisor | Salesforce & Microsoft

Digital Transformation Advisor | Salesforce & Microsoft

Business Development Associate | Team Lead

• Adapted to working full-time in a remote work environment 
• Co-created a CRM from scratch using Microsoft Access + PowerApps
• Generated reports on financial performance and client experience analysis using Microsoft Power BI
• Payment process optimization and digitalization using Microsoft SharePoint and Flow Builder

Analyst | CRM & Microsoft

Fairmont The Queen Elizabeth

• Lead and supervise the Fairmont Gold attendants to ensure all standards and procedures are adhered to
• Ensure the highest possible revenues are generated for Fairmont Gold, working on daily upsell programs
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

Supervisor - Fairmont Gold

• Created a full training document for the hostess team (both paper and interactive on computer)
• Optimized/completely reviewed welcoming procedures during large events to optimize productivity (Sunday Brunch, Christmas, Easter and Mother’s Day Brunch)
• Prepared floor plans for special events (300 guests+)

Hostess

Fairmont Le Château Frontenac

• Led and trained hostess team (14 hostesses), created full training document for new hostesses 
• Put in place and optimized department processes in order to enhance productivity
• Co-organized and coordinated Christmas & New Years’ Brunches and Diners with over 300 guests each
• Co-organized and coordinated New Year’s Gala with over 500 guests
• Sold over 300 “Christmas catering boxes” (cold call)

F&B manager and special events coordinator

Internship - Marketing and Public Relations

Fairmont Mayakoba

Between Cégep and University, I took the opportunity to apply my business-related skills in a fully Spanish- speaking environment during a summer internship in Mexico, where I was part of the sales and event management team at the Fairmont Mayakoba. During this internship, I was thankful to develop and maintain relationships with many local suppliers. Apart from organizing weddings during that summer, I was also in charge of pitching the hotel's venues and services to future clients and suppliers. As a result of this experience, I was thankful to gain sales experience in a fully Spanish speaking environment and understand the subtilities of a successful VIP customer experience.

Internship - Sales and Event Management

Fairmont Hotels & Resorts

• Make reservations and confirmations
• Organize floor plan with OpenTable

Feel free to reach out to me, always happy to connect and grow my network!

Email: elisabeth.lacombe@bnc.ca

taplio

The Battle

Grant Glaser

Elisabeth Lacombe

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?