Salesforce

Great leaders fuel growth. They're talent multipliers, trusted partners, and shrewd operators. As an executive coach, I support our leaders on their journey to greatness. Working 1:1 and in group sessions, we identify strengths & growth areas to support onboarding, growth, and personal development.

- FY24: Supporting our Financial Services & Canadian business (130+ leaders)
- Actively coach 35+ leaders on a rolling 6-month basis
- FY23: Owned our Healthcare & Life Sciences business (100+ leaders)
- Actively coach 20+ leaders on a rolling 6-month basis

Director, Leader Development & Executive Coaching

On the Global Enablement Strategy & Innovation team, we set out to find, build, and deliver cutting edge technology & enablement programs to serve our sellers & leaders around the world. We built & curated enablement products, engaged on go-to-market strategy and empowered our distribution teams to perform at the highest level.

- Key stakeholder on technology acquisition/M&A team (LevelJump)
- Subject matter expert on roll-out of new global sales methodology

Director, Global Enablement Strategy & Innovation

Built, facilitated, and delivered our Canadian sales enablement & operations strategy to empower Canada's sales organization. Supported sellers & sales leaders from Commercial (SMB) through Enterprise.

- Business partner to 130+ person sales organization across Canada
- Built & delivered 'Executive 360' program supporting 26% pipeline growth YoY

Sr. Manager, Sales Enablement

As a sales leader, I was responsible for the hiring, onboarding & coaching of 9 quota carrying Account Executives focusing on new customer acquisition & retention.

- 117% team attainment YTD 
- Led in-person (Toronto) & remote (Atlanta) team

Manager, Commercial Sales

Rounding out my skill-set, I stepped into a direct selling role working with clients to implement our more technical, platform-oriented products: Heroku (AWS), IoT, Analytics, AI, Machine Learning, Force.com, & Encryption.

- 155% FY19 quota attainment
- 153% FY18 quota attainment

Sr. Account Executive, Platform - Mid-Market

Returning to the pre-sales world as a Solution Engineer I partnered with sales executives to develop, build, & present technical solutions to new & existing clients.

- FY15: Q3, Q4 SE of the Quarter
- FY16: Team lead for Toronto & NYC SE's

Sr. Solution Engineer

In this customer success oriented role, I managed a portfolio of enterprise clients helping improve their use of Salesforce solutions by analyzing account health, onboarding, and training.

- 115% YTD client renewal rate & #1 AMER success manager.

Customer Success Manager

Began my Salesforce journey by helping source, create & drive pipeline to fuel explosive growth. 

- Sourced over $317k; generated over $3.4 million in pipeline

Sales Development Representative

Prophix Software

Hunter role - Sourced & sold corporate performance management solutions. Covered 9 states in South Central, US. Engaged C-suite in mid-market companies to position performance management solutions & BI tools.

- 115% overall quota attainment
- Team lead & mentor

Business Development Manager

OneCore Media

Hunter role - focused on small businesses to position marketing solutions (SEO, lead-gen & call-tracking tools). Implemented marketing campaigns to increase client web traffic & conversion ratios.

- #1 Overall Account Executive: Q4 11' & Q1 12'
- 120% overall attainment (Peak Performer Club)

Account Executive

Apple

Specialist

I made my first ‘sale’ at 14 working as a magician's assistant at a summer fair.

Since then, I’ve worked in technology in roles spanning: sales development, customer success, solution engineering, leadership, enablement, innovation & strategy, and executive coaching.

It wasn’t all roses and daisies. I had a fair bunch of obstacles along the way:

- As an SDR, I almost didn’t make it
- As a customer success manager, I got chewed out by irate clients
- As a sales leader, I was on a plane every other week between cities
- As a field enabler, I realized there is no ‘one size fits all’ learning modality
- As a strategy lead, build vs. buy was a constant debate stalling progress

Along the way, I gained an insatiable curiosity and a well-rounded perspective for the SaaS industry.

I learned from and worked with, some of the best sales professionals and leaders in the game. Studying their craft and adapting my style.

This led me to:

- 8 promotions in 10 years
- A recognized top-performing Solutions Engineer in 2015 & 2016
- 155+% quota attainment as an AE for 2017 & 2018
- A four-time Dreamforce attendee & keynote speaker
- My role as an executive coach to some best & brightest

Currently, I spend my time as an Executive Coach working with new, experienced, and in-need leaders at Salesforce. I help uncover what drives, motivates, and inspires them to show up each day fulfilled and drive personal and team success.

Want to engage more? Here’s how:

- Follow me on LinkedIn for posts on leadership, communication, productivity, and personal growth
- Send a connection request with a note on how you found me or what caught your eye

I enjoy connecting with like-minded folks.

Grant Glaser

Associate Manager, Workplace Services

Supervisor, Workplace Services (Operational Programs)

Supervisor, Workplace Services (Guest Services)

Workplace Services Lead

Sr. Workplace Ambassador

Brookfield Properties

Property Management Assistant

Olympia and York

Temporary Administrator

CIBC Capital Markets

Assisted with the coordination of the Investment Specialist Group Development Program to recruit 100 new Investment Specialists.  Coordinated the distribution of welcome letters, pre-reading packages, training and marketing manuals. Circulated payroll slips, sales reports, memos to Specialists Canada-wide.

Shell

Managed Southern Zone Solvent Distribution Operations. Oversaw interstate movement of inventory for 25 suppliers. Maintained a 98% average on-time delivery performance record. Other tasks include preparation of monthly sales and delivery performance reports, updating product files, resolving credit issues.

VicSuper

Customer service and administrative support role working with clients in diverse industries including, not-for-profit super fund, oil/gas corporations.
-Appointed to improve efficiency in the processing of applications and policies. Verified and prepared claims for payment. Processed a six-month backlog in the assigned time frame.
-Facilitated the launch of the new superannuation scheme by providing information and answering questions to members on the "Hot Line" telephone network.

David Chorley Associates, Financial Selection Consultants

Accounting and administrative support role for clients in diverse industries including, travel and retail corporations.
-Maintained intercompany accounts, oversaw settlements for 50 suppliers.
-Accountable for office petty cash, staff reimbursements, daily cheque run, reconciling accounts.

Douglas Pharmaceuticals Limited

Administrative support in logistics planning, sales & marketing, and upgrade of the internal computer system.
-Assisted in the manufacturing and production planning policies.  Coordinated the purchasing of imported raw material, stocktaking and updating raw material reports.
-Assisted in the set up of the new marketing division. Tasks include the commissioning of an upgraded company product and customer database, set up of technical portfolios, labelling and organizing inventory. 
-Provided customer support by issuing sales quotes, placing sales orders, sending out corresponding technical information.

Logistics Coordinator

Dedicated professional with over a decade of experience in administration and customer service. Meticulously detail-oriented, with an unwavering commitment to precision. Exceptional communicator with strong interpersonal skills, driving effective collaboration. A self-reliant team player adept at deadline management, known for leading teams to successful outcomes.

taplio

The Battle

Grant Glaser

Michelle Luen

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?