Salesforce

Great leaders fuel growth. They're talent multipliers, trusted partners, and shrewd operators. As an executive coach, I support our leaders on their journey to greatness. Working 1:1 and in group sessions, we identify strengths & growth areas to support onboarding, growth, and personal development.

- FY24: Supporting our Financial Services & Canadian business (130+ leaders)
- Actively coach 35+ leaders on a rolling 6-month basis
- FY23: Owned our Healthcare & Life Sciences business (100+ leaders)
- Actively coach 20+ leaders on a rolling 6-month basis

Director, Leader Development & Executive Coaching

On the Global Enablement Strategy & Innovation team, we set out to find, build, and deliver cutting edge technology & enablement programs to serve our sellers & leaders around the world. We built & curated enablement products, engaged on go-to-market strategy and empowered our distribution teams to perform at the highest level.

- Key stakeholder on technology acquisition/M&A team (LevelJump)
- Subject matter expert on roll-out of new global sales methodology

Director, Global Enablement Strategy & Innovation

Built, facilitated, and delivered our Canadian sales enablement & operations strategy to empower Canada's sales organization. Supported sellers & sales leaders from Commercial (SMB) through Enterprise.

- Business partner to 130+ person sales organization across Canada
- Built & delivered 'Executive 360' program supporting 26% pipeline growth YoY

Sr. Manager, Sales Enablement

As a sales leader, I was responsible for the hiring, onboarding & coaching of 9 quota carrying Account Executives focusing on new customer acquisition & retention.

- 117% team attainment YTD 
- Led in-person (Toronto) & remote (Atlanta) team

Manager, Commercial Sales

Rounding out my skill-set, I stepped into a direct selling role working with clients to implement our more technical, platform-oriented products: Heroku (AWS), IoT, Analytics, AI, Machine Learning, Force.com, & Encryption.

- 155% FY19 quota attainment
- 153% FY18 quota attainment

Sr. Account Executive, Platform - Mid-Market

Returning to the pre-sales world as a Solution Engineer I partnered with sales executives to develop, build, & present technical solutions to new & existing clients.

- FY15: Q3, Q4 SE of the Quarter
- FY16: Team lead for Toronto & NYC SE's

Sr. Solution Engineer

In this customer success oriented role, I managed a portfolio of enterprise clients helping improve their use of Salesforce solutions by analyzing account health, onboarding, and training.

- 115% YTD client renewal rate & #1 AMER success manager.

Customer Success Manager

Began my Salesforce journey by helping source, create & drive pipeline to fuel explosive growth. 

- Sourced over $317k; generated over $3.4 million in pipeline

Sales Development Representative

Prophix Software

Hunter role - Sourced & sold corporate performance management solutions. Covered 9 states in South Central, US. Engaged C-suite in mid-market companies to position performance management solutions & BI tools.

- 115% overall quota attainment
- Team lead & mentor

Business Development Manager

OneCore Media

Hunter role - focused on small businesses to position marketing solutions (SEO, lead-gen & call-tracking tools). Implemented marketing campaigns to increase client web traffic & conversion ratios.

- #1 Overall Account Executive: Q4 11' & Q1 12'
- 120% overall attainment (Peak Performer Club)

Account Executive

Apple

Specialist

I made my first ‘sale’ at 14 working as a magician's assistant at a summer fair.

Since then, I’ve worked in technology in roles spanning: sales development, customer success, solution engineering, leadership, enablement, innovation & strategy, and executive coaching.

It wasn’t all roses and daisies. I had a fair bunch of obstacles along the way:

- As an SDR, I almost didn’t make it
- As a customer success manager, I got chewed out by irate clients
- As a sales leader, I was on a plane every other week between cities
- As a field enabler, I realized there is no ‘one size fits all’ learning modality
- As a strategy lead, build vs. buy was a constant debate stalling progress

Along the way, I gained an insatiable curiosity and a well-rounded perspective for the SaaS industry.

I learned from and worked with, some of the best sales professionals and leaders in the game. Studying their craft and adapting my style.

This led me to:

- 8 promotions in 10 years
- A recognized top-performing Solutions Engineer in 2015 & 2016
- 155+% quota attainment as an AE for 2017 & 2018
- A four-time Dreamforce attendee & keynote speaker
- My role as an executive coach to some best & brightest

Currently, I spend my time as an Executive Coach working with new, experienced, and in-need leaders at Salesforce. I help uncover what drives, motivates, and inspires them to show up each day fulfilled and drive personal and team success.

Want to engage more? Here’s how:

- Follow me on LinkedIn for posts on leadership, communication, productivity, and personal growth
- Send a connection request with a note on how you found me or what caught your eye

I enjoy connecting with like-minded folks.

Grant Glaser

• Spearheaded M&A integration activities for enterprise applications transitioning from HashiCorp to IBM, ensuring seamless migration.  
• Directed a diverse team of Program Managers, Engineers, and System Analysts, enhancing collaboration and productivity tools.

Senior Director, Data & Technology Integration

HashiCorp

Senior Director, IT Services

Built and led a team (8 Directs 45 total) of Business Process Analysts, Product Managers, Developers, and Data Analytics Experts in the development and delivery of business process improvements, automations, and tooling optimization to scale Business Technology to support 80,000 global employees, and annual 450,000 transactions.
● Drove in depth, consulting style analysis of complex problems facing the CIO organization, and delivered improvement plans, including roadmaps and timelines to influence positive change.
● Regularly consulted with peer strategy leaders in Customer Experience (Customer Success) organization to share and align internal support vision, processes, technology and strategy with external support.
● Led BT For The Future Foundations team of SMEs tasked with identifying, and solving gaps in foundational process, people, and tooling for the CIO organization. Recommendations were included in CIO FY24 V2MOM (annual plan).
● Executive SME on an internal team to develop new product features for CMDB and ITSM capabilities in Service Cloud.
● Regularly presented to Salesforce CIO and CIO directs on Product Roadmaps, and worked cross
functionally to gain buy-in for large scale projects and roadmaps.
● Navigated and led the team through an analysis of the service desk and ticketing process. Decreased case volume by 20% while improving or maintaining other OKRs, KPIs (Time to Close, CSAT, NPS).
● Leveraged Salesforce agile best practices for product management. Installed roadmaps, processes and ceremonies that improved delivery times by 30% in the first year for the Employee Experience delivery teams.
● Inspired key Salesforce clients by demonstrating Salesforce products to customer executives showcasing how Salesforce uses Salesforce products (Tableau, Slack, Service Cloud) to provide support.
● Volunteer Mentor for CIO Women in Leadership Diversity Program. Local Leader for CIO Equality Council.

Sr. Director of Strategy and Enablement for Tech Services

Leader of team of strategic analysts who combine Business Intelligence expertise with operational experience to develop service improvement roadmaps, offer organizational planning, thought leadership, and continuous improvement for internal support to Salesforce employees. The team delivers continuous improvement through an agile framework with Product Managers who drive Operational Improvement and Employee Experience as a product for the organization. Promoted to Sr. Director August, 2022.

Director of Employee Experience

● Directly oversaw and led a team of 150+ people and a $500M budget for the Salesforce asset management team. Strengthened the team’s knowledge and performance through training and mentorship opportunities.
● Led Salesforce service/support organizations through a time of unprecedented growth (7,000 - 70,000 employees, major M&As like ExactTarget, Slack, Tableau).
● Authored and executed a long-range plan for software asset management that slashed renewal costs by $5M within the first year of deployment.
● Arranged the global provisioning of hardware with vendors and business partners. Maintained continuous operation of new hire onboarding during the pandemic and simultaneously lowered labor costs by 15%.
● Consistently top retention rates, and highest Great Leader Survey scores in CIO organization.
● Promoted from Manager-Sr. Manager-Director during this timeframe.

Director of Service Desk and ITAM

Simplexity

Collaboratively led the desktop support teams in two locations. Supported 400+ systems and 200+ onsite and remote users. Successfully completed several improvement projects that upgraded and improved technology systems.

Desktop Support Manager

SAIC

Effectively managed the SAIC corporate creative services and proposal center network with 100+
computers running on 10 servers. Directly supervised and led the daily activities of the IT/help desk team.

Infrastructure Manager

Proven Senior IT Leader with over 20 years of management experience. From leading large, multi-level, global operational support and service teams, to leading strategic service improvement, product and program teams, I have done it all, and learned so much along the way. I have the hands-on technical background and engineering degree to understand the details, but prefer to enable people to do their best work, showcase the results, and step in to help move things along when needed. I am a trained, and dedicated mentor who likes to help enable underrepresented people to succeed in the High Tech world.

Highlights: 
1. Built a Strategy & Transformation Team from scratch (8 Directs 45 total) to deliver business process improvements, automations, and tooling optimization to scale CIO Org to support 80,000 global employees, and annual 450,000 cases.
2. Navigated and led the team through an analysis of the service desk and ticketing process. Decreased case volume by 20% while improving or maintaining other OKRs, KPIs (Time to Close, CSAT, NPS).
3. Leveraged Salesforce agile best practices for product management. Installed roadmaps, processes and ceremonies that improved delivery times by 30% in the first year for the Employee Experience delivery teams.
4. Inspired key Salesforce clients by demonstrating Salesforce products to customer executives showcasing how Salesforce uses Salesforce products (Tableau, Slack, Service Cloud) to provide support.
5. Volunteer Mentor for CIO Women in Leadership Diversity Program. Founder and leader of local
Environmental Employee Resource Group. Local Leader for CIO Equality Council. Presenter at Salesforce
World Tour.
6. Directly oversaw and led a team of 150+ and a $500M budget for the Salesforce asset management team.
Strengthened the team’s knowledge and performance through training and mentorship opportunities.
7. Led Salesforce global service/support organizations through a time of unprecedented growth (7,000 - 70,000 employees, major M&As like ExactTarget, Slack, Tableau).

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The Battle

Grant Glaser

Will Green

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