Beacon

Beacon is a customer support center based in Madagascar that specializes in providing customer support services and admin services specifically for the short term rental industry and for the broader hospitality industry.

Founder & CEO

Outpost

Advisor

Responsible for the P&L of four hotels and co-working spaces in Bali and Sri Lanka.

Area General Manager

HUSWELL

With HUSWELL we support owners of a vacation rental, second home or hotel with their property's daily management and optimization while providing our guests with an amazing holiday experience.

Director of Guest Experience

The newest location, Outpost Weligama Bay is a beautiful coliving/coworking space that's right on the beach in Weligama, a sleepy beach town in Sri Lanka full of surfers and yogi's that wakes up every season to enjoy the vibrant nightlife and great food. We have a great lineup of events for our community that emphasizes adventure, work/life balance and giving back to the local community.

General Manager

Outpost Ubud is the original Outpost location. A comfortable coliving space and reliable coworking space in the heart of Ubud with a regular lineup of events to engage our community. We also have our restaurant called Current and our Outpost Cafe.

CASPER kitchens

Jumpsquare Group

Park Manager

BAVET

Group Digital & Process Manager

Accor

Operations Manager

Founder & CEO @ Beacon Customer Support & Frontier Founders

As the CEO of Beacon I help European companies in the hospitality and leisure industry save on their labor cost by outsourcing guest support and reservations teams as well as back-office administration.

Before starting Beacon I spent over a decade in the hospitality industry running hotels, coworking space and restaurants in Belgium, Bali and Sri Lanka.

I also run Frontier Founders, a consultancy that helps people set up their dream business in exotic locations. 

I have a newsletter where I share weekly insights into doing business in South-East Asia and Africa here:
-> https://landing.frontier-founders.com/

Or check out the website at:
-> https://www.frontier-founders.com/

Or my YouTube channel at:
-> https://www.youtube.com/@Glenn.livesoutthere

Glenn N.

Cervo Hospitality

2AM HOSPITALITY

Assisting companies in structural organization on HR, Purchases, Operations and global management.
Putting in place new management techniques to achieve better result with less means.

Since March 2023, 2AM Hospitality has taken the management of the B&B HOTEL Namur. The hotel is located just next to Namur's train station and has 105 rooms.

Administrateur

Smartflats

Overall management of operations with a strong focus on compliance.

Directeur des opérations

B&B Hotels Belgium

Overall management of the hotel openings in Belgium.
Opening of the 3rd, 4th, 5th & 6th B&B Hotels in Belgium - 692 rooms in total / 75+ persons

- Management : Direct management of the hotels’ manager
- HR Management : recruitment, contract, schedule, salaries, legal compliance
- Controlling & adapting legal document (operating license, HR, fire compliance, …) 
- Project management : opening & pre-opening preparation
- Guest satisfaction monitoring & corrective actions
- Change management : Due diligence, HR outplacement, processes update
- Accountancy : controlling & approving invoices
- Sales & Marketing : proactive sales to most important travel agencies and Corporates, Yield Management, Rate Policy
- OS&E & OPEX : supplier sourcing & tender
- Main contact for operating topics between HQ in France and Belgium

Director of Operations

Opening of the first B&B Hotel in Brussels !

B&B Hotels is a french hotel chain with more than 500 hotels worldwide.
Budget friendly hotels with qualitative service & standards.
B&B Hotels started its development in Belgium with the opening of the B&B Hotel Antwerpen Zuid.
Then, B&B Hotels came to Brussels with the B&B hotel Brussels Centre Gare du Midi and its 91 rooms hotel on the 01/08/2019.

Area covered :
- Follow up of the construction : participating in the monitoring committee, removal of reservations, ...
- Pricing Management : Daily yield management, rate strategy, providers selection, ...
- Sales & Marketing : sales & communications actions in collaboration with external companies
- HR : recruitment, training, update of regulation documents, payroll control
- Technical implementation : PMS, CM, ...
- Administration : all administrative actions related to hotel opening & daily operations
- Finance : Making budget, invoice encoding & controlling, ...

Hotel Manager @ B&B Hotel Brussels Centre Gare du Midi

Value Stay

Value Stay is a budget hotel chain with 4 entities (212 rooms) located throughout Belgium.
Our concept allows us to be the best price quality option for our guests.

Scope of tasks:
- Management : implementation of a new SLA for the properties to improve production & rentability
- Maintenance & legal standards : maintenance plan, renovation projects to meet the legal norms
- Purchase : responsible for the purchase of the 4 entities
- HR : managing a team of 10 persons, recruitment, schedule & salaries
- Reception : procedure update & improvement of service with limited opening time
- Reservation & Yield management : new rate policy & new procedures for individual & group reservations

Area Operations Director

KellyDeli

KellyDeli is the European leader of the Franchised Sushi Kiosk with more than 800 units. 
At that time, KellyDeli had about 500 kiosks around Europe.

As Flagship Manager, I was handling the biggest kiosk of Belgium.
Tasks :
- Improvement of the daily routine to respect all Food Safety regulations without loosing productivity
- Team Management : 16 persons split on 2 units 
- Project Management : private events, new stand project support, ...
- Implementation & optimization of P&L 
- Head Office Support : HR management & regulations, suppliers sourcing, ...
- Assistance provided to the Regional Manager & Quality team thanks to the operations experience

Flagship Manager Belgium

3 Stars Hotels SA

Responsible of the Maintenance Department consisting in :
- Establishing daily tasks for a two men team 
- Project management 
- Contract analyzing and renegotiation
- Managing the recruitment for the department
- Dealing with all kind of technical problems from websites, reservation integrations systems,...

Responsible of the Food & Beverage department consisting in :
- Harmonizing and improving the offer in the 4 hotels
- Managing the recruitment for the department

Responsible of the purchase for the group :
- Dealing with all kind of suppliers
- Negotiating the prices depending on the quantity
- Setting up and running a stock management for the 4 entities

Responsible for the Group Reservation & the Revenue Management for the group :
- Responsible for the yield management for the group
- Responsible for the Group & Convention reservation throughout the process
- Handling new FIT contracts and integration in Opera

Assistant de Direction

HUSA

Student job as accounting employee ; mainly responsible of income audit and city ledger.

Accounting employee

In charge of individual reservation.
I also helped regarding Group Reservation and Income Audit and various tasks when necessary.

taplio

The Battle

Glenn N.

Alexandre Dufrene

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