Beacon

Beacon is a customer support center based in Madagascar that specializes in providing customer support services and admin services specifically for the short term rental industry and for the broader hospitality industry.

Founder & CEO

Outpost

Advisor

Responsible for the P&L of four hotels and co-working spaces in Bali and Sri Lanka.

Area General Manager

HUSWELL

With HUSWELL we support owners of a vacation rental, second home or hotel with their property's daily management and optimization while providing our guests with an amazing holiday experience.

Director of Guest Experience

The newest location, Outpost Weligama Bay is a beautiful coliving/coworking space that's right on the beach in Weligama, a sleepy beach town in Sri Lanka full of surfers and yogi's that wakes up every season to enjoy the vibrant nightlife and great food. We have a great lineup of events for our community that emphasizes adventure, work/life balance and giving back to the local community.

General Manager

Outpost Ubud is the original Outpost location. A comfortable coliving space and reliable coworking space in the heart of Ubud with a regular lineup of events to engage our community. We also have our restaurant called Current and our Outpost Cafe.

CASPER kitchens

Jumpsquare Group

Park Manager

BAVET

Group Digital & Process Manager

Accor

Operations Manager

Founder & CEO @ Beacon Customer Support & Frontier Founders

As the CEO of Beacon I help European companies in the hospitality and leisure industry save on their labor cost by outsourcing guest support and reservations teams as well as back-office administration.

Before starting Beacon I spent over a decade in the hospitality industry running hotels, coworking space and restaurants in Belgium, Bali and Sri Lanka.

I also run Frontier Founders, a consultancy that helps people set up their dream business in exotic locations. 

I have a newsletter where I share weekly insights into doing business in South-East Asia and Africa here:
-> https://landing.frontier-founders.com/

Or check out the website at:
-> https://www.frontier-founders.com/

Or my YouTube channel at:
-> https://www.youtube.com/@Glenn.livesoutthere

Glenn N.

Develop and implement strategies that will ensure the hotels delivers positive experiences exceeding the guest's expectations.

Acrus Travels & Tours

Functioning as the primary strategic leader of the both hotels with responsibility for all aspects of the operation, including guest and associate satisfaction, financial performance and sales and revenue generation.
Provide a physical plant program and productivity tool to increase efficiency and provide a soundly operational facility focus on profit.
Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

Group Hotel Manager

Ceylon Itinerary Hotels 

Head Of Operations

Sea Salt Society  

•	Make sure hotel operation running smoothly and efficiently.
•	Aim to ensure that the hotel maximizes customer satisfaction, revenue and profitability.
•	Supervising staff and overseeing operations & establish targets, KPI’s, schedules, policies and procedures.
•	Ensure the guests are checked-in and checked-out quickly and easily at the comfort zone. Managers are monitoring the accuracy of guests’ bills and resolve any queries.
•	Ensure that sufficient staff are on duty to provide a prompt service to guests, while controlling overall labour costs.
•	Check the work of hotel staff by inspecting rooms or monitoring check-in times to ensure that the team is meeting quality standards.
•	Maintain financial control, & analyse income and expenditure.
•	If income is falling (Off Season) below target, develop marketing plans to increase occupancy or raise revenue from other sources.
•	Analyse costs to identify opportunities for savings without sacrificing the quality of service.

Resident Manager

Araliya Green City

•	Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
•	Preserve excellent levels of internal and external customer service.
•	Lead F&B team by attracting, recruiting, training and appraising talented personnel Taking reservation order and handling with management and helping to achieving department targets.
•	Establish targets, KPI’s, schedules, policies and procedures.
•	Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
•	Comply with all health and safety regulations.
•	Report on management regarding sales results and productivity.

Assistant Food Beverage Manager

Emaar Hospitality Group

Per-opening team for Emaar Rove hotels Group. 
Ensure that the outlet operation and brand guidelines are adhered to as required by the company standards. 
Assist in leading the food and beverage operation , with restaurant & bar including room service, banqueting where applicable. Ensure the food & beverage operation meets the brand's target customer needs and employee satisfaction. As well as focuses on growing revenue and maximize the financial performance of the department.

Restaurant & Bar Manager (Pre-Opening)

InterContinental Hotels Group (IHG®)

•	Maintaining a cooperative team-like attitude in working with managers and fellow associates
•	Ensure the function maintain a first class and positive visual impact
•	coordinate all as per of meeting room and function set ups service and breakdown
•	Performing all guest contact activities in a cordial, efficient and professional manner at all times 
        maintaining a commitment to guest satisfaction
•	Business relationships with customers and suppliers/increase restaurant, conference and 
        banqueting sales revenue 
•	Lead the team to exceed guest expectations and deliver exceptional service.
•	Inspect all public areas (foyer, assembly areas, and restrooms) for cleanliness and pleasing 
        appearance. Be aware of the position as representative of management.

Restaurant Manager

Cinnamon Hotels & Resorts

•	Take a hand on role with the service delivery of breakfast/ lunch shifts within the Restaurant and 
        bar concept.
•	Lead the team to exceed guest expectations and deliver exceptional service.
•	Ensure the department is prepared and organised to meet all business requirements, with 
        Particular attention to food & beverage stock controls.
•	Ensure that the service offered by all team members is personal and memorable. That guest 
        Needs are anticipated and requests followed up. Build relationships with guests, ensuring that 
	They want to return to Good wood.
•	Business relationships with customers and suppliers/increase restaurant, conference and 
        banqueting sales revenue 
•	Taking reservation order and handling with management and helping to achieving department 
        targets
•	Prepares and distributes internal/external correspondence, contracts, BEO’s, group resumes, 
        rooming lists, event schedules, and other documents in an accurate and timely manner, 
•	Assist the Conference & Banqueting Manager with team appraisals, training plans and 
        Objectives carry out training and coordinate training delivered by others

Restaurant & Bar Supervisor – F&B Sales Coordinator

•	Processes reservations by mail, telephone, fax or central reservation systems referral.
•	Processes reservations from the sales office, other hotel departments, and travel agents.
•	Creates and maintains reservation records by date of arrival and alphabetical listing & Determines 
        room rates based on the selling tactics of the hotel.
•	Helps develop room revenue and occupancy forecasts & Handles daily correspondence. Responds 
        to inquires and makes reservations as needed.
•	Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow 
        employees.
•	Responsible for ensuring group rooming lists are received by cut-off date and properly entered in 
        hotel’s Reservation, with copy inserted in Front Desk Group Resume Book

C & B Supervisor / Assistant Banquets Events Coordinator 

Corral Sand Hotel

•	Offer welcome drinks and beverages 
•	Take orders and provide information about menu items.
•	Suggest menu items when requested by the customer.
•	Offer appetizers and alcoholic drinks.
•	Clear table and clean table tops

Restaurant Waiter

A team oriented and organized individual with excellent communication skills and qualified of Business Management "HND in London Essex University, in United Kingdom. Having an enthusiastic attitude and working hard to ensure good practice is demonstrated across all areas at work place, from planning quality activities, to communicating with all customers and liaising with other staff. As well as will significantly improve an organization’s efficiency and profitability focusing on 4 critical areas: People, Product, Process, and Profits. 

Presently looking for long term employment with new experience & challenge in upscale company such as yours as I have developed my careers with international brand this far.



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Glenn N.

Asitha Hettiarachchi

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