Beacon

Beacon is a customer support center based in Madagascar that specializes in providing customer support services and admin services specifically for the short term rental industry and for the broader hospitality industry.

Founder & CEO

Outpost

Advisor

Responsible for the P&L of four hotels and co-working spaces in Bali and Sri Lanka.

Area General Manager

HUSWELL

With HUSWELL we support owners of a vacation rental, second home or hotel with their property's daily management and optimization while providing our guests with an amazing holiday experience.

Director of Guest Experience

The newest location, Outpost Weligama Bay is a beautiful coliving/coworking space that's right on the beach in Weligama, a sleepy beach town in Sri Lanka full of surfers and yogi's that wakes up every season to enjoy the vibrant nightlife and great food. We have a great lineup of events for our community that emphasizes adventure, work/life balance and giving back to the local community.

General Manager

Outpost Ubud is the original Outpost location. A comfortable coliving space and reliable coworking space in the heart of Ubud with a regular lineup of events to engage our community. We also have our restaurant called Current and our Outpost Cafe.

CASPER kitchens

Jumpsquare Group

Park Manager

BAVET

Group Digital & Process Manager

Accor

Operations Manager

Founder & CEO @ Beacon Customer Support & Frontier Founders

As the CEO of Beacon I help European companies in the hospitality and leisure industry save on their labor cost by outsourcing guest support and reservations teams as well as back-office administration.

Before starting Beacon I spent over a decade in the hospitality industry running hotels, coworking space and restaurants in Belgium, Bali and Sri Lanka.

I also run Frontier Founders, a consultancy that helps people set up their dream business in exotic locations. 

I have a newsletter where I share weekly insights into doing business in South-East Asia and Africa here:
-> https://landing.frontier-founders.com/

Or check out the website at:
-> https://www.frontier-founders.com/

Or my YouTube channel at:
-> https://www.youtube.com/@Glenn.livesoutthere

Glenn N.

RoomPriceGenie

Thriving since May '23 as a Sales Development Rep at RoomPriceGenie's ANZ team, I'm proud to announce my promotion to Senior Sales Dev as of July '24!

In this role, I spearheaded initiatives fueling RoomPriceGenie's Asia-Pacific expansion. My focus? Revenue management adoption in hospitality. I built a robust prospecting strategy, identifying key decision-makers across independent hotels and large groups in Australia, New Zealand, and Asia. This adaptability honed my communication skills for diverse clientele.

Here's where I excelled:

Prospecting Prowess: Exceeding outreach targets, I leveraged Hubspot to find qualified leads and present RoomPriceGenie's value proposition, driving product demos and contributing to a 30,000 AUD average monthly recurring revenue (MRR) by Oct '24.

Culturally Aware Communication: Regional understanding fueled personalized client interactions and enriched outbound marketing, fostering stronger connections.

Market Mastery: Staying on top of industry trends, competitors, and market dynamics informed strategic discussions, refining RoomPriceGenie's approach for the evolving hospitality landscape.

Customer-Centric Demonstrations: I facilitated an average of 15-20 impactful product demos per month, gathering valuable client feedback for product improvement, case studies, and positive testimonials.

Tech Adeptness: I harnessed Hubspot Sequences to streamline communication and optimize outreach efficiency, contributing to a smooth customer journey.

Collaborative Spirit: Partnering with management, I helped optimize the customer journey and enhance operational processes, fostering a results-oriented environment.

As Senior Sales Dev, I'm eager to leverage these skills and experiences to propel RoomPriceGenie further. I'm excited for new challenges, fostering innovation, and making even greater contributions!

 Senior Sales Development Representative APAC

As a Sales Development Representative for RoomPriceGenie in the ANZ Remote Team since May 2023, I play a vital role in driving success for this innovative startup focused on revenue management optimization in the hospitality industry. My responsibilities include implementing a robust prospecting strategy, identifying and engaging qualified property owners to drive product adoption and facilitate impactful demonstrations.

I excel in:

Prospecting Excellence: Identifying decision-makers and presenting RoomPriceGenie's value proposition. Consistently achieving and tracking outreach through Hubspot for efficient communication.

Cultural Market Enrichment: Leveraging local insights for nuanced and personalized client interactions, enriching outbound marketing activities.

Continuous Learning: Staying abreast of industry issues, trends, and competitive offerings, actively contributing to refining sales strategies in alignment with market dynamics.

Customer Impact: Facilitating 15-20 product demonstrations monthly, gathering valuable feedback for product improvement, case studies, and positive reviews.

Multifaceted Outreach: Managing initiatives from independent hotels to Hospitality Groups in Australia, New Zealand, and Asia, showcasing adaptability.

Technological Proficiency: Using Hubspot Sequences for enhanced outreach efficiency, contributing to a streamlined communication process.

Collaborative Goal Achievement: Actively engaging with RoomPriceGenie management to optimize the customer journey and enhance operational processes.

This dynamic role has honed my skills and allowed me to contribute actively to RoomPriceGenie's growth. Eager to bring these experiences and insights to new challenges, fostering innovation and impactful contributions.

Sales Development Representative APAC

As a highly skilled and experienced digital marketer, I am passionate about helping businesses achieve their goals through effective and efficient online marketing strategies. Currently based on the beautiful Boracay Island in the Philippines, I specialize in content creation, social media management, SEO, and digital marketing. With a proven track record of success in this field, I am confident in my ability to help businesses increase their online presence and drive results. My expertise in creating engaging and shareable content, optimizing websites for search engines, and managing social media accounts will help businesses to reach their target audience and achieve their goals. I am dedicated to staying current with the latest digital marketing trends and techniques, and I am always eager to learn and grow in this field. If you're looking for a dynamic and results-driven digital marketer to take your business to the next level, please don't hesitate to reach out.

Content Creator/Social Media Manager

Canary Technologies

As a Sales Development Representative at Canary Technologies (January 2023 - Current), I've been instrumental in driving successful outreach and contributing significantly to the company's growth in the USA.

Executing a high-volume approach, I consistently dialed at least 80 calls daily, achieving an impressive 35% conversion rate. This resulted in booking 40 meetings monthly, boasting a remarkable 75% show-up rate.

My client portfolio included renowned names like Best Western, Choice Properties, and Wyndham, where I successfully sold Digital Authorization, Digital Tipping, and Upsells.

Innovative strategies were implemented to enhance email touchpoints, resulting in a substantial increase in the open rate to 50% from 10%, along with a 50% response rate and a 20% booking rate from emails.

My persistent outreach efforts involved targeted prospecting through calls and emails, effectively communicating the value proposition to decision-makers, resulting in successful qualification for potential sales opportunities.

Working towards a quota for qualified leads, I leveraged prospecting tools to conduct in-depth research on companies and identify key decision-makers. This collaboration extended to closely working with Account Executives to facilitate account closures and accelerate pipeline growth.

I actively contributed to optimizing the sales development approach, fostering ongoing improvement within the team. Utilizing Salesforce and Salesloft, I efficiently managed leads, pipelines, and contributed to accurate sales forecasting.

Participating in knowledge sharing, training updates, and process optimization, I played a crucial role in the continuous learning and improvement culture at Canary Technologies.

Within my tenure, I successfully closed deals totaling $14,000, showcasing my ability to deliver tangible results and contribute significantly to the company's success.

Sales Development Representative USA

Cloudbeds

As a Sales Development Representative at Cloudbeds (July 2022 - January 2023), I played a pivotal role in driving revenue growth in the APAC region. Leveraging tools like LinkedIn Sales Navigator and Apollo.io, I excelled in self-identifying key accounts, securing simultaneous bookings for 16-30 properties, resulting in a monthly average of up to 15 successful deals closed.

My commitment to building strong client relationships was reflected in the consistent generation of at least 5 referrals monthly from engaged prospects. Demonstrating proficiency, I achieved a 200% demo booking rate and a 166% demo completion rate in the initial two months, surpassing the team's average conversion rate by 5% with a remarkable 20% conversion rate.

Adept in lead generation, I utilized traditional and social media channels effectively, managing over 50 daily phone calls and connecting with 15 new contacts daily. In CRM management, I maintained 100% data integrity in Salesforce CRM, enriching outbound marketing activities with valuable local market insights.

Staying current with industry trends and competitive offerings, I showcased versatility by demonstrating a willingness to prospect in-person locally and through travel. Eager to bring this experience to new opportunities, I welcome meaningful connections for potential collaborations and network growth.

Apple

Trainer and Coach

Experienced in creating and delivering training materials for one-on-one coaching and in-store training.
Skilled in keeping virtual teams up-to-date with the latest products and ensuring adherence to Apple's customer experience standards in both CE and Telco spaces.

Merchandiser

Proficient in managing store updates, including demo content, units, and graphics.
Adept at maintaining Apple displays according to established planograms and ensuring a high level of cleanliness.

Business Manager

Skilled in conducting quarterly business reviews with partners and store managers to analyze past performance in sales, advocacy, and merchandising.
Adept at building and maintaining strong relationships, setting goals, and focusing on improving the Apple business at the store level.

Sales Professional

Results-driven, with a proven track record of achieving sales targets for iPad, iPhone and Mac on a monthly, quarterly, and yearly basis.
Experienced in leading a virtual team to sell Apple products effectively.


Advocate and Ambassador

Skilled in bringing news, updates, and advocacy programs to stores.
Adept at identifying and enrolling Apple Experts in programs and grooming them to excel in their roles.

As a Sales Manager with experience in creating and delivering training materials for one-on-one coaching and in-store training, I am skilled in keeping my team of 25 people up-to-date with the latest products and ensuring adherence to Apple's customer experience standards in both CE and Telco spaces.

Area Sales Manager Singapore

Chase

As a Mortgage Specialist, I have experience handling First Mortgage for Chase originated accounts, WAMU originated accounts, 2nd mortgage for both WAMU and Chase accounts, Prime and Nonprime accounts. I am responsible for assisting customers with their mortgage loans, including escrow, taxes, insurance, payment research, payment misapplication, payoff, escrow disputes, assumptions, recast, payment options, and fees. I am also responsible for creating work orders for borrowers and updating them on the status of their requests, as well as tracking the work orders to ensure they are completed accordingly.

In addition to my responsibilities in mortgage loan handling, I also have experience upselling Chase products such as refinance, home equity debt consolidation accounts, home equity accounts, and credit cards. I am also skilled in deescalating difficult calls and have a ratio of 2:100 based on my supervisor's scale.

I am also experienced in performing other duties assigned, such as creating monthly reports, posting on team boards, coaching new team members, and floor walking.

Mortgage Specialist

Citi

As a Mortgage Collections Specialist, I have experience handling both First Mortgage and 2nd mortgage inbound and outbound collection calls. I assist customers with past due accounts, ranging from 30-60 days to 90-120 days, by processing their mortgage payments, making their accounts current, and offering possible payment arrangements. I also collect payments over the phone.

In addition to handling past due accounts, I assist customers in finding workable solutions such as extensions, loan modifications, forbearance and repayment plans. I also update their financial information as needed. I am dedicated to maintaining respect with customers while collecting their past due accounts.

I am experienced in handling escalation calls before they are transferred to managers and performing other duties as assigned, such as sending hourly reports if my supervisor is not available, floor walking and assisting new hired Collection Officers.

Customer Solutions Officer

Experienced Sales and Business Development Professional with expertise in SAAS, HotelTech, and Digital Marketing

As an experienced and accomplished professional with over 10 years of expertise in sales management, customer service, and talent development, I am passionate about driving results and leading teams to success. My journey began at Apple Singapore, where I served as an Area Sales Manager for nearly a decade. I led a team of 25 Apple Experts, coaching and training them to deliver exceptional customer experiences. My leadership in developing a playbook for the Apple Expert Program significantly contributed to their success, and I was honored with the Area Sales Manager of the Year award, which led to exchange programs in Australia and the US.

Currently, I reside on the beautiful Boracay Island in the Philippines, where I occasionally take on projects in digital marketing, website creation, hotel management, and revenue consultancy, while also pursuing my passion for content creation. My expertise in social media management and digital marketing drives my success in these ventures.

In my current position as a Senior Sales Development Representative at RoomPriceGenie, I spearhead strategic initiatives for the Asia-Pacific region, focusing on revenue management adoption in hospitality. My responsibilities include building robust prospecting strategies, identifying key decision-makers, and conducting impactful product demos. I have consistently exceeded outreach targets, contributing to a significant increase in monthly recurring revenue.

At RoomPriceGenie, I am recognized for my strategic approach to booking demos for hotel groups and management companies, ranking in the top 5 most assisted Won Deals in company history. I also hold the top spot for the most calls, activities, and demo bookings and shows. My ability to coach colleagues on improving their calls and overall performance has further solidified my leadership skills.

Previously, at Cloudbeds, I demonstrated success in driving results and maximizing performance, achieving top SDR globally within the company and consistently being among the top 5 performers. My proven track record of exceeding expectations, achieving double my KPI targets, and implementing effective sales strategies showcases my strong ability to identify and qualify leads through cold-calling, email campaigns, and social selling.

With my extensive experience in sales development, leadership, and customer service, I am committed to driving results and contributing to the growth of the organization. I look forward to leveraging my skills and experience in new opportunities, fostering innovation, and making a meaningful impact.

taplio

The Battle

Glenn N.

Mark Joefer Suson

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?