Beacon

Beacon is a customer support center based in Madagascar that specializes in providing customer support services and admin services specifically for the short term rental industry and for the broader hospitality industry.

Founder & CEO

Outpost

Advisor

Responsible for the P&L of four hotels and co-working spaces in Bali and Sri Lanka.

Area General Manager

HUSWELL

With HUSWELL we support owners of a vacation rental, second home or hotel with their property's daily management and optimization while providing our guests with an amazing holiday experience.

Director of Guest Experience

The newest location, Outpost Weligama Bay is a beautiful coliving/coworking space that's right on the beach in Weligama, a sleepy beach town in Sri Lanka full of surfers and yogi's that wakes up every season to enjoy the vibrant nightlife and great food. We have a great lineup of events for our community that emphasizes adventure, work/life balance and giving back to the local community.

General Manager

Outpost Ubud is the original Outpost location. A comfortable coliving space and reliable coworking space in the heart of Ubud with a regular lineup of events to engage our community. We also have our restaurant called Current and our Outpost Cafe.

CASPER kitchens

Jumpsquare Group

Park Manager

BAVET

Group Digital & Process Manager

Accor

Operations Manager

Founder & CEO @ Beacon Customer Support & Frontier Founders

As the CEO of Beacon I help European companies in the hospitality and leisure industry save on their labor cost by outsourcing guest support and reservations teams as well as back-office administration.

Before starting Beacon I spent over a decade in the hospitality industry running hotels, coworking space and restaurants in Belgium, Bali and Sri Lanka.

I also run Frontier Founders, a consultancy that helps people set up their dream business in exotic locations. 

I have a newsletter where I share weekly insights into doing business in South-East Asia and Africa here:
-> https://landing.frontier-founders.com/

Or check out the website at:
-> https://www.frontier-founders.com/

Or my YouTube channel at:
-> https://www.youtube.com/@Glenn.livesoutthere

Glenn N.

I have extensive experience in customer support service, spanning several years in various industries. In my roles, I have been responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.

Throughout my career, I have developed strong communication skills, empathy, patience, and problem-solving abilities. I am adept at multitasking in a fast-paced environment while remaining calm under pressure. My goal has always been to exceed customer expectations and build long-lasting relationships.

taplio

The Battle

Glenn N.

Sofie Wang

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