Beacon

Beacon is a customer support center based in Madagascar that specializes in providing customer support services and admin services specifically for the short term rental industry and for the broader hospitality industry.

Founder & CEO

Outpost

Advisor

Responsible for the P&L of four hotels and co-working spaces in Bali and Sri Lanka.

Area General Manager

HUSWELL

With HUSWELL we support owners of a vacation rental, second home or hotel with their property's daily management and optimization while providing our guests with an amazing holiday experience.

Director of Guest Experience

The newest location, Outpost Weligama Bay is a beautiful coliving/coworking space that's right on the beach in Weligama, a sleepy beach town in Sri Lanka full of surfers and yogi's that wakes up every season to enjoy the vibrant nightlife and great food. We have a great lineup of events for our community that emphasizes adventure, work/life balance and giving back to the local community.

General Manager

Outpost Ubud is the original Outpost location. A comfortable coliving space and reliable coworking space in the heart of Ubud with a regular lineup of events to engage our community. We also have our restaurant called Current and our Outpost Cafe.

CASPER kitchens

Jumpsquare Group

Park Manager

BAVET

Group Digital & Process Manager

Accor

Operations Manager

Founder & CEO @ Beacon Customer Support & Frontier Founders

As the CEO of Beacon I help European companies in the hospitality and leisure industry save on their labor cost by outsourcing guest support and reservations teams as well as back-office administration.

Before starting Beacon I spent over a decade in the hospitality industry running hotels, coworking space and restaurants in Belgium, Bali and Sri Lanka.

I also run Frontier Founders, a consultancy that helps people set up their dream business in exotic locations. 

I have a newsletter where I share weekly insights into doing business in South-East Asia and Africa here:
-> https://landing.frontier-founders.com/

Or check out the website at:
-> https://www.frontier-founders.com/

Or my YouTube channel at:
-> https://www.youtube.com/@Glenn.livesoutthere

Glenn N.

BNP Paribas Cardif

• Garantir la cohérence du triptyque Planification / Budget / Périmètre
Mise en place d’un suivi méthodique des jalons clés afin d’assurer la cohérence entre les objectifs, les ressources et le périmètre défini. Exploitation des données comme outil de navigation stratégique, garantissant une trajectoire maîtrisée et une prise de décision éclairée.

•Contribuer au développement de modèles d’aide à la décision (DataVIZ)
Élaboration de cadres analytiques permettant de transformer la donnée en repères concrets et actionnables. Ces modèles facilitent la lecture des portefeuilles de projets, apportent de la clarté dans la priorisation et renforcent la capacité d’anticipation des jalons critiques.

•Définir et affiner des indicateurs de performance (KPI)
Création d’indicateurs conçus comme de véritables jalons de performance. Leur suivi régulier permet d’identifier les écarts, d’optimiser les ressources et de transformer l’analyse des résultats en leviers d’amélioration continue.

PMO Transverse 

Welkeys

Gestion et Fidélisation des Propriétaires : Interlocuteur principal des propriétaires, offrant un accompagnement complet sur tous les aspects de la gestion locative, assurer leur satisfaction à long terme et de favoriser leur fidélisation.

Conseil Stratégique en Location de Courte Durée : Fournir des services de conseil personnalisés aux propriétaires, en les aidant à naviguer dans les cadres juridiques, fiscaux et réglementaires complexes qui encadrent la location de courte durée, avec un accent sur la conformité et l’optimisation.

Conseil en Optimisation des Revenus : Collaborer avec le département de gestion des revenus pour élaborer et mettre en œuvre des stratégies tarifaires basées sur les données, dans le but de maximiser à la fois les taux d’occupation et la rentabilité globale des biens sous gestion.

Support Opérationnel et Logistique : Assurer une assistance continue dans l’administration et la logistique des biens, en travaillant en étroite collaboration avec les city managers partenaires, les équipes terrain et les prestataires de service client externalisés, afin de garantir le bon déroulement des opérations au quotidien.

Account Manager- Zone Nord, Paris et Île-de-France

Owner Relationship Management and Retention: Serve as the primary point of contact for property owners, offering comprehensive support in all facets of rental property administration, ensuring long-term owner satisfaction and retention.

Strategic Consulting for Short-Term Rentals: Deliver tailored advisory services to property owners, guiding them through the complexities of legal, fiscal, and regulatory frameworks governing short-term rentals, with a focus on compliance and optimization.

Revenue Optimization Advisory: Collaborate with the revenue management department to formulate and implement data-driven pricing strategies that maximize both occupancy rates and overall profitability of properties under management.

Operational and Logistical Support: Provide ongoing assistance in property administration and logistics, working closely with partner city managers, field operations teams, and outsourced customer service providers to ensure seamless day-to-day operations.

Assistant Account Manager

e2f, inc.

Targeting the root causes of issues reported by internal project managers and external vendors via three channels: Freshdesk, Slack, and emails to study the possibilities allowing to remedy it. 

Meeting their expectations while being able to impose the company's technological choices judiciously.

Manipulating projects according to project managers' needs by using different tools and APIs.

Collaborating on the onboarding process by giving the access needed to vendors and changing the latest from time to time according to the situation.

Reducing the risks of malfunctioning of the platform used by the vendors by taking the initiative to make assessments and tests from time to time.

Organizing and analyzing meticulously each request received and assigning it to the corresponding department if necessary to avoid wasting time.

Support Lead AI Data Services & Localisation 

Leading all phases of project management such as defining new project scopes, prioritizing, creating, and assigning to team members on a daily basis. As well as ensuring that the projects taken
are executed and reviewed within the predefined framework.

Maintaining a close relationship with the client by defining and managing their expectations for projects, and negotiating time extensions, if necessary. Most importantly, ensuring that quality objectives are met throughout the project by continually updating project documentation as required by the client.

Project Manager AI Data Services & Localisation 

Eufonie

Guiding and assisting customers on how to use the purchased product, providing service information and resolving any emergency problem so that they can have a satisfactory experience. This is performed
by using good communication methods, especially empathy.

Orchestrating and coordinating the delivery of products from the point of storage to the point of delivery while ensuring quality and reducing unforeseen events.

Customer Success Consultant

English Language Teacher

The Global Goals

Liaise with International Global Network and other parties (delegates, speakers and honorable guests) and coordinate activities.

Liaison Officer

Ventured into uncharted waters and found the thrill of discovery.

From a B. Ed. graduate destined for teaching, I have evolved into a results-driven professional excelling in project management and customer experience management.

Identifying myself as an adventurous person and a go-getter, I fearlessly embrace challenges and explore new paths. 

✅ What shaped the 'ME' today?

> Always thriving on learning new things, taking lessons from mistakes and enhancing my skills as I do believe that learning is a lifelong process. 

> Valuing 'Human' first. I am passionate in diving into client centric-roles where in a project or in a program , every single client, customer, or user matters.

> Upholding professionalism in every situation, I trust my instincts but rely on data when making decisions in my work.

taplio

The Battle

Glenn N.

Tiandry N.

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