Beacon

Beacon is a customer support center based in Madagascar that specializes in providing customer support services and admin services specifically for the short term rental industry and for the broader hospitality industry.

Founder & CEO

Outpost

Advisor

Responsible for the P&L of four hotels and co-working spaces in Bali and Sri Lanka.

Area General Manager

HUSWELL

With HUSWELL we support owners of a vacation rental, second home or hotel with their property's daily management and optimization while providing our guests with an amazing holiday experience.

Director of Guest Experience

The newest location, Outpost Weligama Bay is a beautiful coliving/coworking space that's right on the beach in Weligama, a sleepy beach town in Sri Lanka full of surfers and yogi's that wakes up every season to enjoy the vibrant nightlife and great food. We have a great lineup of events for our community that emphasizes adventure, work/life balance and giving back to the local community.

General Manager

Outpost Ubud is the original Outpost location. A comfortable coliving space and reliable coworking space in the heart of Ubud with a regular lineup of events to engage our community. We also have our restaurant called Current and our Outpost Cafe.

CASPER kitchens

Jumpsquare Group

Park Manager

BAVET

Group Digital & Process Manager

Accor

Operations Manager

Founder & CEO @ Beacon Customer Support & Frontier Founders

As the CEO of Beacon I help European companies in the hospitality and leisure industry save on their labor cost by outsourcing guest support and reservations teams as well as back-office administration.

Before starting Beacon I spent over a decade in the hospitality industry running hotels, coworking space and restaurants in Belgium, Bali and Sri Lanka.

I also run Frontier Founders, a consultancy that helps people set up their dream business in exotic locations. 

I have a newsletter where I share weekly insights into doing business in South-East Asia and Africa here:
-> https://landing.frontier-founders.com/

Or check out the website at:
-> https://www.frontier-founders.com/

Or my YouTube channel at:
-> https://www.youtube.com/@Glenn.livesoutthere

Glenn N.

TIDYY

Chief Operating Officer

LYNX | All ears!

Management company

𝐃𝐮𝐭𝐢𝐞𝐬 & 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬:
• Consulting services for scale-ups and SMEs in Belgium.
• Launch of Recruitment-as-a-Service (RaaS): + €70,000 in ARR within 6 months.
• Projects and achievements overview is available upon request.

Co-Founder

As the Chief Operating Officer and (previous) Marketing Lead, I oversaw the validation of market potential and prepared the team for scaling HUSWELL.

𝐃𝐮𝐭𝐢𝐞𝐬 & 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬:
• Go-to-market strategy: +1100 MQLs and more than 1.4 million impressions within a 6-month period.
• Change management: transitioning from reactive customer service to a proactive service delivery team by implementing new role descriptions, training, recruitment, and evaluations.

Marketing Manager

Strand Associates Consulting

As the Marketing Director, my responsibilities included developing impactful marketing and employer branding strategies, with a particular emphasis on fostering community engagement.

𝐃𝐮𝐭𝐢𝐞𝐬 & 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬:
• generation: € 800,000 in revenue from marketing-generated leads in 2020.
• Project management: rebranding project following the acquisition of 4 companies.
• Event management: enhancing employee satisfaction (+80%) and retention (+86%).
• Social media marketing: achieving organic growth to over 15,000 followers.

Marketing Director

As a member of the management team, I shared responsibility for overseeing the marketing, sales, and HR teams (30+ FTEs). 

𝐃𝐮𝐭𝐢𝐞𝐬 & 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬:
• > € 16 million in revenue and > 10% EBITDA.
• CRM/CMS project management (+ € 200,000): encompassing functional and business analysis, RFI/RFP, negotiation, coordination, budgeting, communication, and training.

EXCO Member

Marketing & Communication Manager

Marketing & Communication Officer

The Farm by BBDO

The Farm is an unique advertising boot camp by BBDO. During 3 intensive weeks, 12 young potentials form a pop-up advertising agency to work on real briefings for real clients.

My job, as a strategic farmer, was translating the client briefing into a clear, workable framework for the rest of the team. Goals, guidelines and client remarks need to be monitored during the creative brainstorm. It was my responsibility to facilitate the creation of a relevant campaign idea that fitted with the briefing. I also pitched the idea to the client.

Clients: BKCP, Bosch, Proximus, VIER

Strategic Farmer

JSM communications

During my second internship I helped planning and organizing the first of a series of business events as an alternative way to attract high-profile prospects for JSM Communications.

Internship

Centre for Entrepreneurship

During my internship I helped developing the Trendspot brainstorming tool. The tool combines relevant trends and creative techniques to find creative and problem-specific solutions. For more information on the tool, check http://centrum-voor-ondernemen.be/nl/student-ondernemer/trendspot.

Hi, I am Tom.

Passionate about anything related to habits, marketing, and entrepreneurship.

I can help you

➡️ develop effective business habits so that your team can work more productively.

➡️ as an operations manager to bring more efficiency and structure to your business processes, team, and strategy.

➡️ as a marketing manager to support your service with converting (content) strategies, (employer) branding, and funnels.

Skills: team management, continuous improvement, project management, strategic thinking, marketing strategy, content marketing, SEA, data analysis, employer branding, business habit design.

📧 𝐭𝐨𝐦@𝐥𝐲𝐧𝐱.𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬

taplio

The Battle

Glenn N.

Tom Vanhecke

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