The Priority Academy

As the Owner, Trainer and Coach at The Priority Academy, I run a varied business that helps individuals and businesses. Whether that be to train as a Coach or as a Mental & Emotional Health Coach for businesses who support their employees.

Founder, Trainer and Coach

ExecOnline

As a Leadership Coach with ExecOnline I coach executives and leaders of global businesses, supporting them to achieve their key personal and business goals.

ExecOnline Leadership Coach

Graham Nicholls Strategic Coaching & Training

Strategic Life Coach, Trainer, Author

Priority Intervention Coaching

Results & Success Coaching
Anxiety, Depression & Stress Recovery

Professional Coach - Results Coaching, Anxiety Conitions Recovery

Tayto Group Limited

Interim Technical Consultant assisting with preparation for Tesco PIU Audit, responsibilities included:
- Complete HACCP System re-write
- Redevelopment of the Internal Auditing System
- Allergen Risk Assessment development

Interim Technical Consultant

Adelie Food Holdings

Full Technical responsibility for a sandwich production site including 
- QA Team
- Technical Services Team
- Process Control Team
- Hygiene Team
- Customer Management on site

Interim Technical Manager

SFQC

Working with SFQC offering my services as:

- Food Safety / Technical Consultant 
- Audit Consultant 
- Red Tractor Assurance Scheme Auditor

Consultant / Red Tractor Assurance Scheme Auditor

2 Sisters Food Group

Full Technical responsibility for a Poultry cutting and packing site, including:
- Managing the restructure of the Technical Team to achieve business KPI's
- Ensure Green Tesco PIU Audit
- Ensure A Grade BRC Audit
- Manage multiple retail customer relationships on site
- Write and Impliment Quality Improvement Plan
- Team Management & Coaching

Freshcook (Bakkavor)

Interim QA Manager

Weetabix

•	Complete Technical Management for 2 factories producing wheat biscuit & flake products
•	Audit, review and improve Quality & Technical Systems
•	Complete overhaul of Hygiene systems during tender and transition process 
•	Management of complaint reduction programme
•	Drive improvement standards 
•	Preparation for unannounced BRC Audit

Interim Quality & Compliance Manager

Making Coaching Training Accessible. Founder - CoachHive & The Priority Academy. Over 150,000 people trained. Follow me for posts on Coaching, EQ, Mental Health, Mindset and more.

What the world won't tell you....

Is that training and personal development doesn't have to cost the earth!

Follow my Step-by-Step Coaching Newsletter for regular updates on how to improve your coaching and grow your business and get your free copy of my Coaching Session Success Strategy Cheat Sheet:

GO HERE -> www.coachhive.com/newsletter

I help people help other people! 

An international best-selling training provider in the areas of Coaching, Mental Health, Emotional Intelligence and Mindset.

Coaching Coaches:
Expert guidance from someone with 20 years experience as a coach. 
Coaches, if you need help please get in touch. I'll bring my 20+years knowledge and experience with me to help you thrive!

Training:
Over the last 7 years I have trained over 150,000 people in 190+ countries in the areas of mental health, mindset, strategic life coaching, NLP, CBT, meditation, mindfulness and more.

I help coaches master their skills and build their sustainable and ethical coaching business.

My portfolio:
=> I'm the founder, trainer and head coach at The Priority Academy & CoachHive
=> I have produced hundreds of hours of training content
=> I have thousands of hours of coaching experience under my belt
=> I have 7 training programs that are international best sellers in their field
=> I've coached leaders at all C-Suite levels of their business

My results:
=> Hudreds of hours of training material produced
=> 150,000 people have been trained or are training
=> A rating of 4.7 out of 5 across over 32000 reviews
=> A community of over 36,000 people
=> I have trained people in 190 countries around the world

GO HERE: https://www.coachhive.com/newsletter
To sign up for my newsletter and get your free copy of my Coaching Session Success System Cheat Sheet.

GO HERE: https://www.thepriorityacademy.com/courses-individual/
To check out my courses and super value course bundles

Wishing you success in all you do.
Graham

Graham Nicholls

She thought AI was destroying her coaching business.
But it was really her all along.

Not because she wasn't good enough.

Because fear had convinced her
to shrink before the world ever asked her to.

I coach many coaches who 
Have the same quiet dread:

"What if AI replaces me?"

AI only replaces the coaches
Who don't adapt to it.

She began doubting her value
In a way she never had before.

But fear rarely tells the truth.

Then something shifted.

Her client walked in overwhelmed

carrying a story she'd told no one else.
  
That special moment a human soul 
trusts another enough to fall apart.

That session woke her up.

Transformation is human-first. 
Tools second. Always.

She realised AI didn't replace her work 

It replaced the parts that weren't her work.
 
And what remained was all her:

The presence, emotional intelligence,
The intuition, the humanity 

Here's what she embraced 

And what every coach I work with embraces 👇

→ AI can produce answers
✅ Only humans produce meaning.

→ AI can analyse language 
✅ Only humans can feel emotion.

→ AI can map behaviour
✅ Only humans truly understand identity.

→ AI can automate tasks 
✅ Humans create trust and space.

→ AI can challenge patterns 
✅ Humans challenge stories.

→ AI can speed up preparation 
✅ Humans slow down for presence.

→ AI can support the coach 
✅ Humans help create transformation

Support is scalable.
Transformation is personal.

She didn't lose her business to AI.

She almost lost it to the story she was telling herself.

AI isn't the end of coaching.
It's the beginning of a new chapter. 

Where the most human coaches will rise the highest.

💾 Save this to remind yourself: AI can enhance coaching, but it will never replace humanity.
♻️ Repost it so that all coaches know they can adapt and thrive

➕ Follow me Graham Nicholls for more coaching and mindset insights

Founder. Coaching Coaches & Leaders who coach. Coaching Training that doesn’t cost the earth! Over 150,000 people trained. OUT NOW - Burnout Coach & Trainer Certification. See Featured section below!

This story still hurts him.
And it changed how he would lead forever.

She was the kind of person every team needs. 

She'd been with the company for years.
When she resigned, he was shocked.

He offered everything he could
But her answer cut deep.

"It's not about that. 
I just don't feel like I matter here anymore."

In my coaching work, I see this pattern constantly 
Leaders don't lose people; they lose connection.

He'd focused on performance. But not the people.

He assumed people knew they were valued,
But he rarely said it. Rarely showed it.

Rarely made them feel it.
And that's why good people leave.

Show your people they matter.
It's the least expensive part of leadership,

But it delivers the highest return.

Here are 7 simple ways to do that 👇

(you'll know these if you're a good leader)

1️⃣ Notice effort before outcome.
Catch people doing something right 
Even when the result isn't perfect. 
Recognition builds trust.

2️⃣ Ask questions that show care.
Not "How's the project going?" 
But "How are you doing with the project?" 
Small difference, huge impact.

3️⃣ Be consistent in your presence.
Leaders who show up only when things go wrong
Teach people to fear visibility. 
Be there in the calm too.

4️⃣ Give credit publicly.
Shine light on others' contributions. 
What you celebrate, you multiply.
And people notice.

5️⃣ Listen without fixing.
Sometimes people don't need answers. 
They need to feel heard 
Not managed.

6️⃣ Protect their wellbeing as much as performance.
A culture that values rest and respect
Outperforms one that glorifies exhaustion.
Make people the priority.

7️⃣ Say thank you and mean it.
Never underestimate the power of genuine appreciation. 
It costs nothing but changes everything.
Thank you.

That day he learned the simplest leadership truth: 

People don't leave jobs; 
They leave when they stop feeling they matter.

So if you lead others
Remember this: 👇 

Show your people they matter.

It's free to give,
But it's priceless to receive.

💾 If this hits home, save it for your next 1:1.
♻️ Repost to help another leader remember what really matters.

✅ Follow me, Graham Nicholls for more on leadership, mindset, and emotional intelligence.

Coaches: your new unfair advantage is right here.

And it will cost you nothing.

What breaks my heart is this:

Some of the best coaches I know

Are one good system away

From changing their entire career.

Most coaches are building their business 
the hardest way possible.

And I say that with love. 

Because I did it too.

When I started coaching over 20 years ago,
I had to figure everything out the slow way.

Coaching wasn't the hard part.

Building my coaching business was.

I wish I had these 20 years ago! 👇

Here are 10 ChatGPT prompts 
every coach should be using right now 

These 10 alone replace months of trial and error.

And there are 10 more in the infographic.

1️⃣ "Create a clear value proposition 
for my coaching business based on my niche: [insert niche]."

2️⃣ "Write 10 high-converting social media hooks 
tailored to coaches who want [insert client result]."

3️⃣ "Analyse my current offer (describe it) 
and suggest how to make it more irresistible."

4️⃣ "Create a step-by-step 30-day content plan 
for attracting my ideal coaching clients"

5️⃣ "Write a compelling bio for my coaching business 
for use on social media and my website."

6️⃣ "Draft a simple sales funnel for my coaching program 
with top, middle, and bottom-of-funnel messaging."

7️⃣ "Create 10 niche-specific lead magnets 
I could offer to attract ideal clients."

8️⃣ "Rewrite my coaching offer 
to clearly communicate transformation instead of features."

9️⃣ "Write a week's worth of authority-building posts 
that position me as an expert in [your niche]."

🔟 "Create a client onboarding sequence 
including emails, forms, and touchpoints."

Save yourself:
 
Thousands of hours,
Thousands in cash.
 
And years of frustration.

Today?

You get them for free.

Because as a coach,

Your time should go into transforming people. 
Not fighting through marketing overwhelm.

💾 Save this post. These prompts will decide how fast you grow.

♻️ And repost it to help another coach unlock the advantage you now have.

A terrible fear crashed in on him 
One he'd never admitted to anyone...

"Did any of this actually matter?"
(and that hurt a little more than he expected)

His leadership legacy didn't just fade
It disappeared without a trace.

Your true legacy as a leader

Isn't in what you leave behind
It's in the people who lead because of you.

Leadership convinces you to measure your value.

→ In targets hit, 
→ In goals achieved, 
→ In fires extinguished.

Someone asked him...
"How do I know if I'm becoming a good leader?"

The easy answer was performance metrics.
Deadlines. Output. KPIs.

But in that moment
The answer came to him...

And it's an answer he should have known
many years before. But didn't.

"You'll know you're leading well when
the people you lead become leaders themselves"

Jack Welsh said it better than anyone:

"Before you are a leader, success is all about growing yourself. 
When you become a leader, success is all about growing others."

A true leadership legacy is built quietly, 
in moments like:

• The mistake you turn into a lesson
• The opportunity you give not guard
• The encouragement that unlocks confidence
• The conversation that changes their direction
• The belief you hold until they hold it themselves
• The trust you extend when they doubt themselves

If you want to understand the true strength of your leadership,

Don't look at what you've achieved.
Look at who is rising because of you.

Legacy isn't the work you complete.
It's the leaders you leave behind to continue the work.

Who will carry on because of you?
Who will lead because you believed in them?
And what part of your leadership will live on in others?

That is legacy.
And it's the only kind that lasts.

💾 Save this as a reminder of the legacy you're building today.
♻️ Repost to help other leaders focus on what truly endures.

✅ If you want more on human-centred leadership, I share practical lessons every week. Follow me here => Graham Nicholls

I said yes to something...
And it scared the hell out of me.

I felt wildly unqualified for it

But dived in anyway.

Most people think growth begins when you feel ready.

It doesn’t.

It begins the second you commit
to something that scares you.

On the outside, I smiled. Said “yes.”

But inside? Pure fear.

I questioned everything:

→ My experience,
→ My competence,
→ My right to even be in the room.

That’s the part no one talks about:

It’s not the opportunity that hurts 
It’s the voice that tells you you’re not worthy of it.

That voice feels like a punch in the gut!

And then the moment came.

I wasn’t perfect. 
But I was present. 

I stopped waiting to become
the person who belonged there

And started behaving like I already did.

Here’s what I learned 👇

And what I now teach every coaching client
who faces a moment they feel unqualified for 👇

7 Actions To Say Yes Before You Feel Ready

1️⃣ Take the smallest possible step today

Don’t wait for readiness, build it.
Choose one tiny action that moves you forward.

2️⃣ Turn fear into fuel

Your anxiety is proof the moment matters.
Ask yourself: “If I wasn’t afraid, what would I do?”

3️⃣ Practise in real conditions

You grow faster through doing than planning.
Start messy and improve as you go.

4️⃣ Interrupt the self-doubt loop

Doubt spikes before growth.
Replace “I’m not enough” with “This feeling means I’m stretching.”

5️⃣ Say yes publicly to create accountability

Fear hates commitment.
Commit to someone you trust

6️⃣ Behave like the person you’re becoming

Identity forms through action.
How would the future you act?

7️⃣ Make bravery a daily habit

Courage grows with repetition.
Do one brave thing every day. 

Your potential expands with every brave choice.

Looking back, I wasn’t ready for that moment.

But saying yes forced me to grow 
into the person who was.

You don’t rise because you feel qualified.
You rise because you show up anyway.

I’ve seen this shift change 
careers, confidence, and entire identities.

💾 Save this for the next time fear convinces you to play small.
♻️ Repost it to show others how to thrive

✅ Follow me Graham Nicholls for insights into leadership and growth

Your team feels your emotions before your words
And I got taught a powerful lesson.

Your emotions arrive
before your words ever do.

It was supposed to be a simple check-in.

But I walked into that room 
carrying a storm inside me.

I didn’t say anything negative.
I didn’t raise my voice.
I didn’t snap.

But the team shifted instantly.
A heaviness settled over the room

And I remember thinking:
“Why is everyone so off today?”

They weren’t off. I was.
And that would change how I lead.

One of my team members pulled me aside.
Quietly. Gently. Bravely.

“When you walked in, we all felt something was wrong… 
so we held back.”

Because my emotional energy filled the room
before my agenda did.

That moment hit me hard
Harder than any feedback I’d ever received.

Your emotional state is the loudest voice in the room 
even when you’re silent.

I had to change. I had to change me.

My state.
My regulation.
My awareness.

I had to rebuild how I lead
One pattern at a time.

Here are the 7 emotional leadership behaviours 
I now teach every leader 

The ones that rebuild trust, stability, 
and psychological safety 👇

1️⃣ Regulate before you communicate
Your emotions transfer before your message lands.
“Is the state I’m in helping or hurting the room?”

2️⃣ Enter the room with intention
Leaders set the tone... consciously or unconsciously.
“What energy does my team need from me today?”

3️⃣ Acknowledge pressure without projecting it
Honesty builds trust; emotional dumping breaks it.
“How can I share the truth without shifting the burden?”

4️⃣ Slow your pace to calm the space
When you rush, others tense. Pause.
“What changes if I take a breath before I respond?”

5️⃣ Stay emotionally consistent
Predictability creates safety. Safety creates performance.
“Would my team describe me as steady?”

6️⃣ Create space for emotional honesty
The quieter the room, the more people hold back.
“Who needs permission to speak today?”

7️⃣ Reflect on your impact daily
Leadership isn’t about perfection; it’s about responsibility.
“How did my presence shape the room today?”

The moment you stop leading from pressure
and start leading from presence...

Your team didn’t just perform better…
They trusted you more.

Leadership isn’t what you say.
It’s who you are.

💾 Save this for the moments your state matters more than your strategy.
♻️ Repost this for a leader who needs it

✅ Follow for more emotional leadership frameworks => Graham Nicholls

7 leadership behaviours that give you an advantage

I hated it
But leadership isn’t about being liked…

It’s about being trusted.

I had to make a decision the team didn’t want.

Not because it was easy.
Not because it was popular.

But because it was the right one.

The thought hit me:
“They’re going to hate me for this.”

Part of me wanted to soften it.
To compromise. To choose harmony.

But leadership isn’t about avoiding discomfort.
It's about embracing it.

Leadership can feel brutally lonely
When carrying a decision others don’t yet understand.

Then…
Someone from the team pulled me aside:

“I didn’t like your decision at first…
But I see now why you made it.”

This is what leadership means.

Being liked is optional.
Being trusted is essential.

Here are 7 behaviours every leader needs:

1️⃣ Communicate the “why,” not just the “what.”
People can accept hard decisions 
When they understand the purpose behind them.

2️⃣ Hold your nerve when things get uncomfortable.
Confidence is contagious 
Your steadiness becomes their anchor.

3️⃣ Stay consistent in your actions.
Trust grows when your behaviour doesn’t change 
With the room you’re in.

4️⃣ Admit what you don’t know.
Vulnerability builds credibility, 
Not weakness.

5️⃣ Listen to the frustration, not just the feedback.
Emotions are data 
They reveal what people truly need from you.

6️⃣ Make decisions based on values, not popularity.
Favourite leaders come and go. 
Trusted leaders endure.

7️⃣ Follow through on every promise.
Nothing strengthens trust 
Faster than reliability.

Leadership isn’t about being liked today.
It’s about being respected tomorrow.

It’s the quiet trust
that forms long after the noise of disagreement fades.

Sometimes, the decision they resist
becomes the decision they thank you for.

💾 Save this if you’re navigating a hard leadership decision.
♻️ Repost to help other leaders choose trust over approval.

✅ For more human-centred leadership insight, follow Graham Nicholls

Leaders don't need to be liked

One action gave her more respect
Than any promotion ever did.

Respect has nothing to do with other people.

For years, she thought respect came from results.

→ Deliver more.
→ Work harder.
→ Say yes to everything.

But it didn't.
It came from one simple shift. 

How she showed up.

Like many professionals, 
she thought effort was enough.

So she stayed late, stayed quiet, and stayed agreeable.

She wanted to be helpful.
Instead, I became overlooked.

Because when you don't protect

→ Your time, 
→ Your energy, 
→ Or your voice
 
People stop valuing them too.
And I see it every day with my coaching clients.

Here's what she learned 👇

Respect doesn't start with how others treat you.
It starts with how you treat yourself.

🔥 Behaviours that destroy respect:

(I bet you recognise some of these)

→ Saying yes when you mean no.
→ Apologising for things you didn't do wrong.
→ Avoiding conflict to keep the peace.
→ Over-explaining your decisions.
→ Letting deadlines drift without communication.
→ Taking credit from fear, or avoiding it from doubt.
→ Staying silent when you disagree.
→ Complaining instead of leading change.
→ Waiting for permission to act.
→ Treating everyone's priorities as more important than your own.

But there is another way.

💪 Behaviours that build respect:

→ Speaking with calm conviction, even when challenged.
→ Saying no with clarity and yes with commitment.
→ Taking ownership of your time, results, and growth.
→ Listening deeply before you respond.
→ Communicating early and honestly.
→ Giving credit freely and owning mistakes fully.
→ Holding boundaries without apology.
→ Following through every single time.
→ Asking for feedback and using it to grow.
→ Leading through consistency, not control.

I was taught to respect everyone,
no matter their position.

Remember this: 👇 

You can't earn respect from others
Until you respect yourself.

Because your actions tell the world
What you believe about your own worth.

And when that belief is strong 
Respect follows naturally.

✅ Follow me Graham Nicholls for more on mindset, leadership, and growth.

💾 Save this as a reminder to respect yourself daily.
♻️ Repost to help someone strengthen their professional presence.

Blind to her own potential
Something was lying to her...

She almost rejected the opportunity 

Not because she lacked the skills...
Because fear sounded more convincing than fact.

Imposter syndrome is lying to you
And it was lying to her as well.

She stared at the job description for hours.

"I've never done that."
"I only meet about 60% of this."
"Someone else would be a better fit."

"They'll see right through me."

→ It didn't matter that she was talented.
→ It didn't matter that people believed in her.

After coaching many through imposter syndrome
I've learned this truth:

Imposter syndrome doesn't shout.
It whispers. Quietly. Persistently.
 
When she gathered the courage to apply...
They didn't hire her résumé.

They hired her possibility.

Someone, right now, already sees something in YOU.
If you've doubted yourself, this is for you 👇 

The 5-Step Reframe for Imposter Syndrome

1️⃣ Recognise the Real Voice
Separate your fear from your ability.

2️⃣ Reclaim Your Evidence
List what you have achieved.

3️⃣ Redefine "Qualification"
Define success in your own terms
 
4️⃣ Reframe the Gap
Write where you meet the criteria.

5️⃣ Respond With Action
Confidence comes because you leapt.
 
Someone out there sees your potential.
Your job is to catch up to the version of you they see.

So ask yourself:

Who took a chance on you?
When you were convinced you weren't ready?

You're far more qualified than your fear suggests.

Don't wait to feel ready 
Act, and readiness follows.

💾 Save this for the days your imposter syndrome gets loud.
♻️ Repost to help someone who deserves more belief than they currently hold.

➕ PS: I write about confidence, coaching and overcoming self-doubt. Follow for more => Graham Nicholls

Reframing Imposter Syndrome

I used to mistake activity for advancement.

And it cost me dearly.

"The scariest place to be
is the same place as last year."

I convinced myself I was progressing.

→ My days were busy.
→ My calendar was full.
→ My to-do list was endless.

And I told myself the biggest lie 
high performers often believe:

"If I'm active… I must be advancing."

But I wasn't.

Founders, coaches and leaders 

I've coached them all.

And we all fall into this trap.

Busyness becomes our badge.

What makes it worse is:

Zero growth has its own kind of pain.
 
It's the stagnation that hurts. 

And I felt that deeply.

This isn't about urgency…

It's about alignment.

Pay attention if you want to
step intentionally into 2026 

Here are the 7 steps that 
helped me stop confusing effort with evolution 👇

(The infographic expands this to 12 frameworks)

1️⃣ Audit where you truly are 

Honesty beats hustle.
Look at what's really progressing.

2️⃣ Identify your 2026 identity

Name the version of you who achieves next year's goals.
Lead from that identity now.

3️⃣ Choose one defining priority

Not 15 goals.
One direction that moves everything else forward.

4️⃣ Replace busyness with strategy

Ask yourself daily:
"Is this activity moving me closer to who I'm becoming?"

5️⃣ Remove the biggest drag on your growth

A habit. A task. A fear.
One thing slowing you down more than you realise.

6️⃣ Set standards that make old patterns impossible

Growth is built from boundaries, 
not willpower.

7️⃣ Start now, not in January

Momentum isn't created by a date.
It's defined by a decision.

I'll say it again:

The scariest place to be
is the same place as last year.

But the most powerful place?

Standing at the end of a year and knowing:

You didn't wait for change, you created it.

2026 won't change... unless you do!

💾 Save this so you can thrive in 2026, take the next steps!
And ♻️ repost so others can follow your lead

✅ Follow me Graham Nicholls for more on helping you thrive in the years to come.

His choices felt quiet and lonely.

And it hurt.

It's not the loud moments that change us.

The quiet ones do.

He was waiting for something...
Special.

But that moment never came.

I've seen this pattern in hundreds
of my clients

They don't understand 

That the quiet choices mattered.

And he didn't either.

They felt too ordinary. Too soft.
 
He realised the truth far too late:

You know you're capable of more,
But you're quietly choosing less.

That's where the real pain lives.

The harsh truth hit him:

"It's my quiet choices and actions
that make the big impacts"

In over 20 years of coaching
I've seen how these choices change lives.

Here are the 7 quiet choices that shape your life
and how to make them positively 👇

1️⃣ Choose discipline over convenience

• Reduce friction
• Prep the night before

2️⃣ Choose rest before burnout

 • Honour early signals
 • Protect your boundaries

3️⃣ Choose to walk away from what isn't right

 • Listen to discomfort
 • Name the cost of staying

4️⃣ Choose discomfort over stagnation

 • Do the thing that scares you first
 • Reframe fear as growth 
 
5️⃣ Choose honesty with yourself

 • Ask: "What's really going on?"
 • Admit what you've been avoiding

6️⃣ Choose to keep going when motivation dies
 
 • Let discipline carry you when emotion won't
 • Focus on the minimum viable action
 
7️⃣ Choose who you're becoming 

 • Act like your future self today
 • Replace old patterns with intentional ones

These are the choices that define you.

And choosing them today
Will define the direction of your 2026

The life you want won't be built in dramatic moments.

But in the quiet commitments 
you honour when no one is watching.

💾 Save this for the days you're choosing between comfort and who you're becoming.
♻️ Repost it for those in your network who need to hear it

✅ Follow me Graham Nicholls for insight on mindset and life

My biggest growth happened in silence 
Long before anyone knew what I was doing.

The truth? 

If you're quietly growing in your career or leadership
You're in the right place to thrive.

When I first started training as a coach over 20 years ago,
I didn't tell a single person.

Back then, I wasn't confident.

I wasn't "a coach."
I wasn't anything special.

I just knew something needed to change.

So I started alone.
Quietly. Privately.

I doubted myself constantly.
I questioned whether I was good enough.

And because no one knew, there was

No reassurance.
No encouragement.
No accountability.

Just me and my doubts.
But that was the gift.

Those months of studying, practising, failing, learning
Changed me.

Not just as a coach. As a person.
And it built the foundation

For every client success I've seen since.

So, if you're in that unseen season right now,

Here are 7 ways to grow when nobody is clapping yet
That I've learned in all my years of coaching 👇

1️⃣ Learn deeply, not loudly.
Grow from curiosity, not from the need to be seen.

2️⃣ Practise even when it feels pointless.
Repetition without applause builds mastery. 

3️⃣ Build self-trust by showing up for yourself.
When no one is watching, consistency becomes identity.

4️⃣ Track your progress privately.
Keep a simple daily log; it compounds quickly.

5️⃣ Use your doubts as data, not judgment.
Every insecurity reveals your next layer of growth.

6️⃣ Set boundaries to protect your focus.
You don't grow in chaos. You grow in intention.

7️⃣ Celebrate the small wins
Quiet milestones are the foundations.

Your private growth becomes your public strength.

If you're growing quietly right now,
wondering if it's enough…

Believe me:
You're not behind. You're being built.

Because quiet growth...
That's where coaches and leaders are forged.

💾 Save this for the days when you're growing quietly.

Follow me Graham Nicholls for practical, experience-backed tools to grow your impact as a coach or leader.

"I'll try" => the expensive lie we tell ourselves.
For her, that one sentence shattered her story

For years, she lived in "almost."
"Almost ready."

(Sound familiar?)

It became her comfort zone.

In one of our coaching sessions 
The truth became clear.

And in 20 years of coaching I've seen it many times.
It was hesitation dressed as effort.

Deep down, she knew it.

She'd been offered an opportunity.
Her first reaction?

"I'll try my best."

But the truth hit her just as quickly:
Trying meant nothing would change.

Trying was survival.
But deciding?

Deciding was identity.

She realised she wasn't waiting for confidence.
She was waiting for courage.

Here are 12 things to stop saying today:
You'll start to notice them everywhere.

❌ I'll try...
❌ I'm not sure yet…
❌ Maybe later…
❌ Let me think about it...
❌ What if this doesn't work?
❌ I just need a little more time...
❌ I'll wait for the right time...
❌ I don't feel ready…
❌ I'll see how things go…
❌ Let me get back to you…
❌ I need more information...
❌ It might be better if I wait.

12 things to kickstart your decisions:

✅ I've decided…
✅ This is the direction...
✅ I'm moving forward with this.
✅ Here's my next step.
✅ I choose progress.
✅ I'll create clarity via action.
✅ I don't need to feel ready...
✅ I'm making space for this.
✅ I'm choosing this option.
✅ This is worth the discomfort 
✅ I trust myself to figure it out.
✅ I'm getting started

Your life doesn't change when you try harder.
It changes when you decide differently.

Because your destiny
Is defined by your decisions.
(read that again)

💾 Save this for the day you need courage more than confidence.
♻️ Repost for those who want to thrive.

✅ For more actionable insights, follow Graham Nicholls

She spent 10 years helping others grow.
But was hiding the most important thing.

Because being the helper felt safer than being helped.

Here's the uncomfortable truth:

When you're always the expert, 

You get to avoid your own discomfort.
You get to keep performing.

But you also get to stay stuck.

In my 20 years as a coach,
I've seen this constantly.

→ Coaches who won't be coached.
→ Leaders who won't ask for support.
→ Helpers who refuse to be vulnerable.

They'll guide 50 people through transformation.

But the moment someone offers them feedback?

Walls go up.

I did this for years.

Helped hundreds of people.
Avoided being truly seen myself.

The helper role became my hiding place.

Growth always requires what you're avoiding:

Letting someone else see you clearly.

To change this and thrive, you must:

1. Receive feedback as openly as you give it

2. Prioritise your own growth with the same urgency

3. Embrace being a work in progress

4. Let yourself be truly known, not just needed

5. Invest in support without rationalising it away

6. Model the vulnerability you ask for from others

7. Share your struggles as part of your learning

8. Lower the shield and let people see the real you

9. Create space for your own development

10. Choose evolving over performing

"I don't want to be coached because I'm afraid."

That honesty changed everything for her.

She needed permission to not have all the answers.

The best coaches and leaders I know stay coachable. 

They invest in their growth daily.

You can't guide others through territory you refuse to walk yourself.

💾 Save this if you've been hiding behind helping.
♻️ Repost for the coach or leader who needs this.
------
✅ Follow me Graham Nicholls for more on coaching, mindset, and emotional intelligence.

I took control and my best people left.

I broke the trust I thought I’d built.

A great leader's job isn't to shine...

It's to make sure everyone else can.

I learned the hard way.

Instead of helping

They left because of me. 

That cut deeply.

The shift I needed?

Real leaders don't create followers.

They create other leaders.

I changed.

My management became leadership, 
not control.

And my team thrived.

When you step back, you don't fall.

Your impact multiplies.

Here are 5 ways to start empowering your team this week:

1️⃣ In each meeting, ask someone else to share first

Wait 10 seconds after asking. 
Their ideas need space before yours fill the room.

2️⃣ Delegate with all the info.

Explain the required outcome.
When people see the full picture, they make better decisions.

3️⃣ Name a specific team member in your next leadership update

Credit them by name to senior leadership 
Visibility creates momentum for their career.

4️⃣ Build and share a simple decision framework 

Write down how you evaluate options. 
Give them the same tool so they can use it as well.

5️⃣ Assign ownership of decisions you'd normally make

Tell them you trust their judgment. 
Then step back and let them lead it fully.

The greatest leaders aren't remembered for their brilliance.

They're remembered for the light
that they helped others discover.

Great leaders don’t stand in the spotlight

They shine it on others

📑  Save this for when you need clarity in your leadership purpose.
♻️ Repost this if you want more leaders, not more followers.

✅ Follow me Graham Nicholls for insights on leadership and mindset.

Back then, we didn't call it burnout.
We just called it "pushing through."

25 years ago, my body gave up before I did.
Stress. Depression. Anxiety. All at once.

It was the worst time of my life!
I'd been living at full speed for too long.

→ Chasing goals 
→ Ignoring rest
→ Pretending I was fine.

And somewhere in between, 
I lost myself completely.

For a long time, I felt ashamed.
How could I have fallen apart?

But burnout isn't weakness.
It's the body's emergency brake 

The final act of self-preservation.

I promised myself that if I ever made it through,
I'd help others do the same.

That promise became my purpose.

Over the last 20 years as a coach,

I've worked with countless professionals 
Travelling between ambition and exhaustion.

Now, I've created something 
I wish I'd had back then

The Burnout Recovery Roadmap 

→ Here's the first thing every client realises in Phase 1: 
Burnout isn't failure, it's feedback.

Here's what that journey looks like 👇
(There's more info in the carousel)

✅ Phase One: Awareness & Recognition 
The moment you stop pretending.
Accepting that you're burning out 
is the first brave step.

✅ Phase Two: Stabilisation & Rest
You can't heal at the same pace that broke you.
This phase is about slowing down, rebuilding energy, 
and creating space to breathe again.

✅ Phase Three: Inner Work & Identity
Here, you begin to explore what led you here
The patterns, the pressure, the beliefs.
It's where self-awareness becomes clarity.

✅ Phase Four: Rebuild & Redesign
You start to rebuild from the inside out.
Values, priorities, and boundaries.
You learn to work with yourself, not against yourself.

✅ Phase Five: Integration
This is where recovery transforms into resilience.
You rediscover purpose, energy, 
and a new, sustainable way to succeed.

Burnout once broke me.

But it also rebuilt me 
Stronger, softer, and infinitely more self-aware.

And if you're there right now, feeling lost, drained, or defeated,
Please know this:

You're not broken.
You're being asked to rebuild.

💾 Save this if you're in recovery or know someone who needs it.
♻️ Repost to help someone else begin their recovery journey.

✅ Follow me, Graham Nicholls for more on burnout recovery, mindset, and emotional wellbeing.

Creating a Burnout Recovery Roadmap

He didn't come looking for a breakthrough.

He came because he was stuck.

This happens to leaders so often
And it boils down to one thing.

Most people don't like hearing it 
They hate this question.

Only the strongest leaders answer it honestly.

This transformative question
is only three words long.

He kept telling his team, his peers, even himself:

"I'm trying my best."
"I'm doing everything I can."
"I'm just under a lot of pressure."

He wasn't failing because of a lack of talent.
He was failing because of a lack of honesty.

And this is where so many careers stall.

Halfway through our coaching session, 
something cracked.

He whispered:

"I'm scared I'm falling behind... 
and I don't want anyone to see it."

That was the moment I asked him the question
That I reserve for the turning points in someone's career:

"What's the truth?"

He thought vulnerability was a weakness.
Once he confronted it,

His leadership sharpened.
His confidence returned.

Because here's the uncomfortable truth:

Leaders don't grow by trying harder.
They grow by being braver with themselves.

Here's my 5-step leadership breakthrough framework

The same one I use with executives, founders, 
and senior leaders worldwide 👇

1️⃣ Name the truth
Growth demands honesty 
long before it demands action.

2️⃣ Identify the cost of not changing.
Leadership stagnates when comfort wins. 
Progress requires discomfort.

3️⃣ Own what's yours
Accountability accelerates careers. 
Self-blame destroys them.

4️⃣ Choose one courageous action today.
Movement breaks fear faster 
than motivation ever will.

5️⃣ Commit before doubt returns.
Decisions shape identity. 
Identity shapes leadership.

You might be one honest answer away
from your next level.

Because clarity never destroys
It builds strength and resilience.

💾 Save this for the moment honesty becomes your turning point.
♻️ Repost to show you know the truth

➕ Ready for more leadership and mindset insights? Follow Graham Nicholls

What blindsided me most wasn't the decision
to make me redundant.

It was what happened next.

They invited me back a year later.

It felt like rejection.

But it was really a redirection.

Twelve months later, my phone rang.

I said no because,

I'd learned this truth:

Some people don't understand the value you bring to the table

Until they see you at another table.

At my new place, they didn't just see my worth.

They invested in it.

The difference wasn't me.

It was them.

If your workplace can't see your value, 

Here's exactly what helped me rebuild my confidence

1️⃣ Track your impact weekly
Write down specific results you delivered.
Revenue generated. Problems solved. Time saved.

2️⃣ Schedule quarterly value conversations
Don't wait for annual reviews.
Ask: "Where can I create the most impact next quarter?"

3️⃣ Collect feedback beyond your manager
Reach out to colleagues who benefit from your work.
Their perspective reveals your broader value.

4️⃣ Solve tomorrow's problems today
Study industry trends affecting your company.
Build skills for challenges they don't see coming yet.

5️⃣ Make your work visible to decision makers
Share wins in team meetings.
Send brief update emails to stakeholders.

6️⃣ Interview elsewhere every 6 months
Not to leave, but to stay sharp.
You'll discover how others value your experience.

7️⃣ Build your exit plan while you stay
Update your network. Refresh your skills.
Ready doesn't mean leaving - it means choosing.

When you become someone who 
knows their value, everything changes.

The right environment doesn't just use your talents.

It grows them.

A table that doesn't value you isn't a table.
It's a waiting room

💾 Save this for when you need the reminder
♻️ Repost this for anyone questioning their value right now

✅ Follow me Graham Nicholls for insights on career growth and leadership

I stopped telling myself BS excuses...

And gave my potential the room to thrive.

Everything changes when 
You stop giving yourself a way out

I had a routine I knew mattered to me
Morning reading, mindset work, and coaching practice.

But every morning, 
I’d still tell myself the same quiet lies

I now coach clients through this
Every day.

“It won’t matter if I skip just once.”
But “once” always becomes twice and more.

High performance doesn’t collapse overnight.
It erodes quietly.

Eventually, 
You forget you ever had standards.

My excuses weren’t the problem.
My negotiations with them were.

So I made a decision
“No more negotiations.”

And within weeks, everything shifted:

My energy. My focus.
My discipline. My consistency.

Your identity strengthens
Every time you follow through on a promise to yourself.

Here are the 7 insights that will help you
Because they help my clients to level up:

1️⃣ Decide your non-negotiables in advance

Never decide in the moment.
Choose your standards before the day begins.

2️⃣ Reduce the friction, not the goal

Make the habit easier, not smaller.
Create an environment where success wins.

3️⃣ Start with “the minimum viable win”

Five minutes of consistency 
beats one hour of inconsistency.

4️⃣ Recognise your most common excuse pattern

Is it time? Fear? Fatigue?
Knowing the pattern helps you stop falling for it.

5️⃣ Anchor your behaviour to identity, not emotion

Don’t ask, “Do I feel like it?”
Ask, “Who am I becoming?”

6️⃣ Use accountability that protects your standards

A partner, a journal, a routine
Something outside your emotions that keeps you aligned.

7️⃣ Track only one thing: Did you show up today?

Not perfectly. Not impressively.
Just truthfully. Yes or no.

Consistency is what unlocks 
every level of high performance.

When I stopped negotiating with my excuses,

I didn’t become someone new 
I became someone consistent.

If you’re tired of being stuck between who you are

Start where I did:
Stop negotiating with the voice that wants you comfortable

Discipline isn’t loud. It’s the quiet choice you keep.

💾 Save this for the days your excuses feel louder than your potential.
♻️ Repost to show you are quitting the negotiations with yourself

✅ Follow me Graham Nicholls for insights that help you thrive.

Growth felt like he was falling backwards.
And that's why he almost quit.

At the time, he felt like a failure.

Every effort was heavy.
Every step forward felt like sliding back.

And he thought, 
"If it's this hard, maybe I'm not cut out for it."

One thing I've learned
From 20 years as a coach:

No one warns you that progress 
Rarely feels like progress.

→ You doubt your ability.
→ You question your choices.
→ You feel resistance and assume it's a sign to stop.

He still remembers sitting in his car 
Wondering why trying so hard felt so impossible.

And that's when the truth hit him 
Growth always feels wrong before it feels right.

You feel:

 📉 Weak before you feel strong.
 📉 Confused before you feel clear.
 📉 Terrified before you feel brave.

It's the same in every area of life:

💪 The gym makes you sore before it makes you strong.
🧠 Learning makes you doubt before it makes you confident.
💎 Investing in yourself feels risky before it pays off.
🦁 Facing your fears feels terrifying before it sets you free.

What part of your growth journey has felt the hardest?

Growth hides behind friction.
Yet every breakthrough demands it.

He didn't know it then,

But those moments of discomfort 
Were proof that he was growing.

Here's what he discovered 👇

→ Start before you feel ready.
Courage is built in motion, not in waiting.

→ Learn before you feel confident.
The lessons arrive after the leap, not before it.

→ Stretch before you feel certain.
Growth never happens in the comfort zone. 

He kept going.
Falling. Rising. Repeating.

Because the only true failure
is letting temporary discomfort stop permanent growth.

One day the struggle will make sense.

Not because it was easy, 
But because it shaped who you became.

💾 Save this for the next time resistance makes you doubt yourself.
♻️ Repost to help someone else keep going when it hurts.

✅ Follow me, Graham Nicholls for more stories on mindset, resilience, and growth.

Silicon Valley AI Think Tank

The Silicon Valley AI Think Tank (SVAITT) is a global platform shaping the future of AI leadership, ethics, and enterprise transformation. Founded by Robert Franklin, a Silicon Valley AI futurist and strategist, SVAITT is the realization of his mission to put a dent in the universe by helping humanity thrive in the 21st century.

Rooted in the belief that AI must serve people—not replace them—SVAITT drives responsible adoption through strategic education, executive advisory, and policy-shaping thought leadership.

Our journey began with the Silicon Valley AI Think Tank Meetup in 2017—quarterly events hosted in premier venues by JPMorgan Chase, PNC, and Bank of New York Mellon. With a community of over 12,000 AI-focused executives, founders, and product leaders across LinkedIn, Meetup, Eventbrite, and Lu.ma, each event generates 100,000+ impressions—offering sponsors direct access to the most influential voices in AI.

As we scale globally, our mission includes:

* Empowering 5,000+ paying members with premium AI education and consulting
* Launching a global AI Ethics Ambassador Program
* Hosting the annual AI for Good Global Summit
* Driving policy advocacy and global Responsible AI standards

We amplify our mission through AI Quick Bytes—our flagship media property with a 50%+ engagement rate, delivering high-signal insights for enterprise AI leaders.

✅  Direct access to enterprise AI decision-makers, product leaders, and transformation execs shaping AI adoption in Fortune 500s, startups, and government

✅  Brand alignment with innovation, responsibility, and strategic impact—positioning your org at the forefront of meaningful, future-ready AI

✅ A fast-growing platform for sponsors and investors to influence the global AI discourse through high-visibility, values-aligned engagement

Ready to shape the next era of AI? SVAITT is your launchpad.

Founder

AI Quick Bytes Newsletter

AI Quick Bytes is the #1 newsletter for AI Strategic Leadership — Every week, we curate 8 high-signal insights—brief, strategic, and designed for leaders who don’t have time for fluff.  We deliver AI  insights to an elite, highly engaged audience of senior enterprise decision-makers every Sunday.  We share breakthroughs that busy leaders rely on to drive real-world AI transformation inside Fortune 500s, leading consultancies, and tech-forward enterprises.  AI isn’t just a tool—it’s a leadership imperative. .

Subscribers also get bonus access to a Responsible AI email course, an enterprise-ready AI PRD template, and a deep library of curated strategic resources.

✅ Highly engaged readership (50%+ CTR) means your sponsorship will be seen and acted upon.
✅ Direct access to C-level and senior leaders implementing AI at scale.
✅ Brand alignment with AI innovation, leadership, and enterprise transformation.

In a sea of AI newsletters, AI Quick Bytes stands out as the trusted resource for executives leading strategic AI initiatives.

Journey To Agility

Navigating the transition from an emerging startup to a flourishing mid-sized powerhouse, requires a delicate equilibrium between scaling effectively and maintaining your distinct innovative spirit. I'm Robert Franklin, CSP with a rich background in leading engineering and product teams at renowned startups like WePay, Intuit, and PayPal. Specializing in steering startups during their pivotal expansion periods, I focus on streamlining scalability while ensuring the preservation of your company's invaluable "secret sauce".  My approach is to simplify agility, empowering you to concentrate on your company's growth while safeguarding its core values and innovation.

Services:

1. AI Management - Leverage AI to enhance operational efficiency and drive innovation, ensuring your technology stack propels you ahead of the competition. 

Workflow Optimization: Streamline AI project workflows for peak efficiency, ensuring each phase from conceptualization to deployment is optimized for success.

2. Portfolio Management - Prioritization Mastery: Implement frameworks that elevate critical projects, ensuring resources are allocated efficiently to drive growth. 

Visibility Enhancement: Gain clear insights into project statuses and resource allocation, making informed decisions to adjust strategies swiftly.

3. Innovative Workshops - Idea Generation: Facilitate brainstorming sessions that spark creativity, fostering a culture of innovation and problem-solving.

Strategic Planning: Conduct workshops aimed at aligning team efforts with quarterly and annual goals, ensuring a cohesive approach to challenges.

DriveWealth

Streamlined DriveWealth's project portfolio from over 105 projects to 34 committed projects for Q1, enhancing focus and maximizing engineering team capacity while allowing for flexibility to address unplanned work during the quarter.
 
  -   Implemented strategic and technical planning frameworks to prepare DriveWealth for a successful IPO, driving rigorous focus on the company’s most critical priorities.

  -  Achieved significant impact in just 4 months, demonstrating exceptional ability to bring clarity and efficiency to complex program management environments.

Senior Director of Program Management

JPMorganChase

WePay, a JP Morgan Chase subsidiary, is an all-in-one PAAS platform processor that enables platforms and software innovators to grow, diversify revenue, and create custom payment processing experiences.
I have advanced through roles with increasing accountability, influence, and impact on growth based on an established record of strategic thinking, effective leadership, adaptability, and delivery success.  Among my notable successes include:

I have advanced through roles with increasing accountability, influencing and impact on growth based on an established record of strategic thinking, effective leadership, adaptability, and delivery success. Some of my notable achievements include:

• Leading the expansion of corporate-wide strategic planning and execution of over $100M diverse portfolio of programs and projects, while driving quarterly planning cycles and reviews, prioritizing, and allocating resources that add business value. 

• In collaboration with Product and Engineering teams, implemented multi-year transformation of PaaS subscription platform product offering and double-digit recurring revenue growth. 

•Integrated WePay’s program and planning processes into JPMC’s organization, leveraging combined strength, proficiencies, economies of scale, and accelerated YoY growth.

Executive Director WePay Portfolio and Program Management

As Product Organization doubled in size and Engineering tripled in size, I empowered WePay to keep it’s secret sauce by recruiting and hiring 3 team members, migrating organization from Google Sheets to SmartSheets and facilitating a cultural shift from project feature factory to product driven organization.   I created, organized and facilitate an ongoing quarterly kick-off for Product and Engineering with attendance of 230 plus leadership team to share strategic and quarterly objectives.

Director of Technical Program Management

Hired as WePay’s first Strategic Program Manager.  Responsible for planning, sizing and prioritization of WePay’s Book of Work for 15 engineering teams and 30 Product Managers.    Worked with senior management, engineering and product leaders to collaboratively design quarterly planning processes that made work transparent, broke down silos and supported teams to understand their capacity and demand - empowering the organization to plan and communicate with rigor and confidence.

Senior Technology Program Manager

As a leader of global teams responsible for PaaS features and services development, I provided strategic planning, guidance, and coaching on key agile principles. These included team ownership and self-organization, effective user stories, and agile estimation.

• I created and implemented a Data Science lifecycle for my 8-AI data science team, from ideation through production delivery. This improved our visibility, eliminated redundancies, increased transparency of our work in progress, reduced our cycle time by 30%, and delivered more business value. I also, championed the mantra of learning and failing fast for myself and my team.

• I developed a cost-effective and scalable ETL (Pentaho) shared service that can handle multiple data sources and formats. The service attracted over 50 clients from various business domains, doubling the user base in a short time.

• Built a cost-effective and scalable ETL (Pentaho) shared service that drew over 50 tenants from various business lines, quickly doubling the user base to 100%.

• Streamlined onboarding and DevOps pipeline, allowing tenants to implement well-built and tested ETL pipelines 2-3X faster at significantly lower costs, while increasing productivity by 25%.

• Created roadmaps, prioritized backlog, and iteratively plan releases in partnerships with product managers, engineers, and engineering leadership team across the globe.

• Established communication plan to share progress, wins, and promote team's services.

Data Science Program Manager / Agile Coach / Scrum Master / Technical Project Manager

Intuit

Agile Coach, ScrumMaster and Program Manager for Intuits’ global eCommerce business critical web portals.  Implemented Agile framework and reporting methodologies to optimize value delivered by centralized Scrum teams to its global clients.   

•	Matured teams to become self-organizing, nurturing best Agile practices as a Scrum team, this included their owning the role of ScrumMaster.

•	Created innovative sprint metrics to empower management to make strategic planning decisions.

•	Created team and program-level dashboards that helped guide team in maintaining a sustainable pace and delighting customers.

•	Leveraged existing tools to increase real time transparency on status of client requests and in-flight projects.

•	Mentored / trained global marketing team on Agile best practices.

•	Designed and implemented end to end Agile intake to delivery process that won raves from clients and PMO team.

Agile Coach / Scrum Master / Senior Program Manager Consultant

Adobe

Lead ScrumMaster and Program Manager of corporate priority program to empower manager productivity.  Led three Scrum teams spanning 5 countries in creation of internal product projected to save Adobe over 15 million dollars.  Implemented innovative, cutting edge HTML5 solution on a single code base to Multi-screens across Windows, Mac, IOS, and Android.  Facilitated and championed successful integration of Scrum teams and continuous integration practices into Adobe IT Release Management processes.  As a consistent early adopter of IT technology, integrated Agile best practices around UX, Continuous Delivery, Lean and Scrum, and drove innovation throughout the IT organization.   

•	Helped teams set the foundation required for successful sprints and releases by providing a clear understanding of Agile and Scrum.  Matured team into becoming a high-performance, self-managed team.

•	Facilitated creation and prioritization of the feature roadmap & defined an achievable set of requirements for the project with the scrum team, product owner and development manager.  

•	Led 180-degree pivot of project Architecture from Air to HTML5 in three months, culminating in a successful launch and enterprise adoption.

•	Conducted senior management steering committee reviews and worked directly with SVP to deliver high profile IT initiative.

Scrum Master / Program Manager

Scrum Master / Program Manager Consultant

AOE media Inc.

Architected rollout of a comprehensive global redesign of the Parallels eCommerce web portal.  Created roadmap to migrate 13 locales for this mission-critical platform and CMS.  The redesigned site functions as the primary revenue channel for the Parallels organization and has served as the company’s public face during the lead up to Parallels pending IPO.  Educated business partners, from the VP level-down regarding resources and processes needed to execute, operate and maintain this new technology. 

•	Provided the execution strategy for a project that had stalled for over 18 months.  Succeeded in producing results where two previous project managers had failed.  Detailed current states and the steps needed to resolve existing issues.

•	Planned the resources, costs, time requirements and implementation strategy needed to successfully rollout a new web portal in 13 different countries.  

•	Improved information architecture, user experience and analytics systems.  Made it easier for users to find information and purchase products, while automating and improving the accuracy of analytics and reporting tools on the back end.

•	Spearheaded the creation of a dedicated Quality Assurance (QA) team.  Provided mentorship to this critical team and implemented a process for testing automation and continuous integration of code and updates.  Built a testing and staging environment and installed an open source bug tracking system that enabled effective workflow management across a global team.  This team has discovered over 298 bugs to date.  

•	Mentored the analytics team in the installation of a data framework and the maintenance of repeatable processes.

Website Globalization / Site Redesign Consultant

PayPal

Hired to serve as the program manager but acted as an Agile Coach for the Pay Flow Gateway Core Software Engineering team, a high-level, senior engineering team responsible for systems that process over $75 billion worth of online payments annually. This team was directly responsible for 99.999% (“five-nines”) uptime of mission critical financial systems that affected payments to hundreds of thousands of merchants. 


•	Coached ScrumMasters, Product Owners, and team members to effectively utilize Agile terminology, principles, and ceremonies.

•	Empowered team members to continually improve, iterate, innovate and deliver quality solutions. 

•	Helped the team to prioritize and effectively manage the expectations of business partners.

•	Mentored the team in the adoption of an Agile development methodology while simultaneously delivering business critical projects prior to an end-of-the-year moratorium.  Helped the team to deliver three key projects in areas of compliance, quality control and data encryption through the use of Agile Scrum and Kanban techniques.  

•	Served as a Program Manager liaison, leading mission critical cross organizational projects between Risk and Mobile, New Ventures and Platforms business units.  Led teams in building a framework for sharing mission critical data that required microsecond risk assessments performed on credit card transactions.  Within six months, successfully negotiated resources and updated systems that had stalled for over a year.

Agile Coach / Program Manager Consultant

From my first job in technology, I've been captivated by the transformative power of data. Witnessing firsthand the perils of poor data quality nearly sinking a company, I found my calling. Inspired by Thomas Redman's works on Data Quality, I spearheaded the creation of a dedicated team, turning potential disaster into a triumph that earned me a key promotion.

My journey has been defined by turning the "unsexy" into the indispensable. Data quality, often overlooked, became my foundation for world-class AI implementations. Amid biases and challenges, I've forged frameworks ensuring integrity in AI outcomes, a mission honed through invaluable experiences at leading firms like JPMC/WePay, Intuit, and Adobe, and in consulting roles for giants like American Express and UPS.

My approach? Simplify. Like separating big rocks from pebbles and sand, I align organizations' capacity and demand with their vision. The real test comes when transforming a company—guiding leadership through the rocky path of change without losing their essence. It's here, in these crucible moments, that strategies are truly tested and transformational growth is ignited.

The treasures of my journey? The satisfaction of uniting teams under a single strategic banner, breaking down silos, and instilling a culture of prioritization and collaboration.  Now, as the founder of Silicon Valley AI Think Tank, I nurture a growing community where professionals connect and learn. It's a labor of love that’s blossoming into a beacon for AI leaders.

Looking ahead, I'm charged to lead in AI as a writer, connector, community organizer and proponent for AI For Good. With three decades of technology experience, my learning continues. The AI age calls for adaptability, and those poised to thrive are perpetual learners—like me.

As I look back on my journey, every step, every role, every challenge has been a lesson. I bring this wealth of knowledge, this dedication to learning, and this passion for AI to everything I do—ready to empower the next generation of tech leaders.

Robert Franklin, CSP

This month marks my 1-year anniversary at Intuit as an AI Technical Program Manager.

It’s been a fantastic year — every day I wake up excited to go to work and help build AI solutions that make life easier for our internal teams and the customers they serve.

I’m grateful for the opportunity to keep putting a meaningful dent in how Intuit uses AI to deliver real value for customers, and I’m excited for what year two will bring.

Robert Franklin

Founder - Silicon Valley AI Think Tank, AI Quick Bytes

taplio

The Battle

Graham Nicholls

Robert Franklin, CSP

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Performance ScoreGraham Nicholls's LinkedIn Performance

Performance ScoreRobert Franklin, CSP's LinkedIn Performance

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Graham Nicholls

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Graham Nicholls's LinkedIn Performance

Performance ScoreRobert Franklin, CSP's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreGraham Nicholls's LinkedIn Performance