Grayson Hogard 🍪🌎

Cookies as a Service™️ | Founder @ Grove Cookie Company | The B2B Cookie Company

Thanks for stopping by and welcome to the cookie madness!

My wife and I founded Grove Cookie Company in 2021 (Instagram: @grovecookiecompany).

We are the premier B2B cookie company focused solely on enhancing your professional relationships.

What started as a fun side hustle crafting small batch, soft and delicious cookies, became a fun and exciting business that quickly outgrew our home kitchen.

In 2022, we moved our operation out of our home and into our very own production facility in Tigard, Oregon.

We use quality ingredients from companies known for their ethical treatment of animals and a commitment to sustainability, like Ghirardelli & Bob's Red Mill.

We offer nationwide shipping, DoorDash delivery, and pickup.

Find me on IG: @graysonhogard

Message me if you'd like to try our cookies! We love shipping samples all across the United States.

Founder

Enhancing Relationships One Cookie at a Time!

Grove Cookie Company specializes in crafting out of this world, soft and delicious cookies.

Our goal is simple - make the process of gifting a streamlined and enjoyable experience for you, the gift giver.

Grayson Hogard 🍪

Hillsdale Business Professionals Association

Appointed by our small business community, a registered not for profit board that supports businesses in our community

President

Transworld Business Advisors

Build strong relationships with local businesses in the Portland area. Match sellers and buyers to achieve outstanding results.

Business Intermediary; Licensed real estate broker

KAR Global

Conduct vehicle inspections for major automobile manufacturers; Perform Certified Pre-Owned audits; Conduct flooring audits

Vehicle Inspection Specialist

ESI an MKS Brand

My role is to grow services as a percentage of total revenues.

Director of Services Marketing

Provide Leadership, Vision and Management for the Inkjet Solutions Customer Support and Service organization to drive continued improvement in customer success within the Americas, EMEA and APAC geographic regions.

Vice President Worldwide Customer Advocacy - Inkjet Solutions

Zebra Technologies

Guided global services product management team delivering > $500,000,000 offering portfolio; Integrated Motorola Solutions enterprise and Zebra Technologies services offerings into single branded offering portfolio; Directed innovation, creation, and region deployment of offerings; Set development agenda for Internet services platform to enable device management and analytics; Operationalized three-year services strategy from vision to regional deployment.

Vice President, Global Services Strategy, Portfolio and Technology Platforms

Lead a Global team to further differentiate our leadership position in products and services in all markets we serve.

Responsible for managing, growing and developing service revenue offerings; Improve productivity, enhance partnerships and expand our reach through our Global repair centers; Delight customers through our tier 1/2/3 Technical Support Call Center network.

Vice President, Global Services

Xerox

Lead a large multi-state technical and professional service delivery P&L business in the West consisting of over 1100 employees and over $350M in service revenues.  Territory includes Alaska, Washington State, Oregon, California, Nevada, Colorado, Wyoming, Montana, Idaho, Utah, Hawaii, Guam.  Mission is to ensure customers are satisfied, and we are leveraging the service partnership to grow relationship and the business.  Actively work across functions to improve the speed and effectiveness that we satisfy customers.  Lead transformation efforts to take our organization into the future.

VP Xerox Services West

Responsible for leading a technical and professional service delivery organization of over 1200 employees and in excess of $375M in revenues in the Pacific region.  Covering Alaska, Washington State, Oregon, California, Nevada, Hawaii, Guam

VP Pacific Region Field Operations

Saturday Academy

Served as board member and finance committee member.

Board Member / Finance committee member

Xerox Corporation

Responsible for Customer Support Centers and Partner management for  the Xerox Services organization in North America.  Led an organization of over 600 employees handling over 25000 calls per day in 4 locations in Eastern Canada, Jamaica, and Manilla, that provided customer assistance, managed services helpdesk support and program support to our customer base.

VP Enterprise Operations

Leadership responsibility for establishing and growing strategic service delivery partnerships that provided break / fix service to our client base.  Responsible for selection, qualification, negotiation, onboarding and deployment of two national and 43 regional partnerships, as well as ongoing partner management.

VP Strategic Partners and Alliances

Led a $25M P&L operation, with over 500 employees.  Provided end to end service that included web/self service, 1st and 2nd level telephone support, outsource partnerships, Field Service, service delivery partnerships and program and engineering support.  Successful in reducing service delivery costs by driving simplicity to the customer and improvement to the products.  Partnered with sales to develop and deliver innovative support solutions to customers that improved business success and enabled future growth.

VP Customer Support

Tektronix

Responsible for leading key strategic projects and programs to improve profitability and business workflow; created and implemented programs to improve service revenues and capture contract penetration rates; led operational effort to deploy a closed loop parts return and repair process that yielded significant operating cost savings, and controlled exposure to 3rd party disruption

Director of Business Development

Responsible for leading a two tier Customer and Technical support operation for the Phaser color network printer line.  Delivered benchmark customer satisfaction results; leveraged customer feedback to drive product improvements for three complete product cycles.  Established and grew a successful outsourcing partnership to create redundancy and lower cost of delivery.

Director, North America Customer Support Center

Responsible for leading an organization providing tier 2 technical support to customers.  Led an effort to create and deploy an improved telephone support model as an alternative to onsite support, resulting in a multi-million dollar business improvement.

Technical Support Manager

I am a Business Intermediary for Transworld Business Advisors of Portland. I help business owners improve, grow, or transition their business. I also assist buyers who wish to acquire a business.

With over 30 years of Sr leadership experience in small, medium, and large companies that serve a variety of business industries, my extensive experience in client relationships, leadership, financial analysis, project management, service delivery, sales, business development, continuous improvement and customer retention create the opportunity to build lasting relationships both personally and professionally in the business communities I have the opportunity to serve.

It's my principal objective to build strong relationships with both my business partners and clients, by drawing upon my integrity, knowledge and experience, and range of skills and resources that remove any barriers to deliver favorable results.

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The Battle

Grayson Hogard 🍪

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