Koch Engineered Solutions

Business Process Excellence Lead

Greg Harrod Enterprises LLC

Running a business can be overwhelming.

Trying to manage all the strategic initiatives and projects you need to accomplish can feel like chaos.

You have a gut feel everything is on track.

But, you're not really sure.

The stress and anxiety is taking its toll.

On you and your team.

Would you like to be able to relax just a little at work?

I can help.

Through my executive coaching and consulting services, you and your team can learn how to introduce structure and order to your business.

You'll learn to apply the techniques, tools, and processes I've honed over a 30+ year career.

You'll get your programs and projects under control.

The meetings that used to waste your team's time (and your company's money) will be productive and efficient.

Would your team be energized when you tell them the bad meetings are over?

They’ll be motivated and more productive.

And, you'll have a calm that comes from a data-based assurance from knowing your initiatives are on track.

You'll be an even more effective leader as you connect with your people, mobilize them for action, and deliver results.

But, your business may be in great shape.

Your stress level may already low.

If that's the case, I may not be a fit to help you and your business.

But, if you think I might be able to add value, please contact me.

I'd love the opportunity to help you and your team deliver results.

And avoid the anxiety and stress of a chaos-filled business.

I look forward to talking with you.

Executive Business Consultant and Coach

Connect Mobilize Deliver

Connect Mobilize Deliver is a weekly podcast focused on helping leaders build and boost their careers by mastering fundamental career skills.

It’s all about learning to connect people, mobilize them for action, and deliver results. All while leading with kindness and confidence.

Episodes will include encouraging and inspiring stories along with practical strategies and techniques you can apply immediately to positively impact the people around you. And, your own career.

If you want to grow as a leader, it’s a mix of interviews and solo shows you’re not going to want to miss. 

Listen and subscribe at GregHarrod.com/ConnectMobilizeDeliver or on your favorite podcast app.

Podcast Host

Oldcastle BuildingEnvelope

Member of the OBE Executive Leadership Team.

Serving the business by developing and leading key strategic enterprise initiatives.

These initiatives include:

- Sustainability

- Innovation

- Diversity, Inclusion, and Equity

- Organizational health

Continually supporting and improving the business through:

- Business transformation

- Process re-engineering

- Program and project management

- Talent development

Vice President Strategic Initiatives

Johnson Controls

Leading several key internal business initiatives impacting multiple sites in North America.

Additional roles include
- Ducted Systems Leadership Team member
- Ducted Systems representative on Global Products Diversity and Inclusion Action Committee

Director Operational Excellence - Ducted Systems

Implemented and led Sales & Operations Planning (S&OP) and Sales & Operations Execution (S&OE) organization and meeting cadence in alignment with Global S&OP standards for four Ducted Systems business units with annual revenue of over $1B.

Products included commercial packaged rooftop HVAC equipment, residential split AC and heat pump systems along with service parts distributed through factory-owned and independent channel partners.

Additional roles include
- Ducted Systems Leadership Team member
- Co-leader for Organizational Health workshops for Ducted Systems including senior management
- Ducted Systems representative on Global Products Diversity and Inclusion Action Committee
- Executive Sponsor for Wichita Women’s Network Business Resource Group

Director Sales and Operations Planning (S&OP) - Ducted Systems

Managed Program Management Office (PMO) team responsible for driving cross-functional programs for Ducted Systems business to successful completion. 

Programs included New Product Introductions (NPI) and Value Analysis and Value Engineering (VAVE) initiatives as well as operational excellence and sales channel business initiatives for the residential, commercial, international, and parts businesses.  

Other team responsibilities included competitive product teardown and costing analysis, process improvements, and internal communications for Ducted Systems. 

Additional roles included
- Ducted Systems Leadership Team member
- Executive Sponsor for Wichita Women’s Network Business Resource Group
- Key contributor in introducing new Kansas Leadership Center training program for Ducted Systems
- Co-host of Ducted Systems Leadership Podcast producing 30 episodes focused on applying innovative leadership principles to our business to help others throughout the organization make progress on adaptive challenges in their respective roles.

Director Operational Excellence and PMO - Ducted Systems

Responsible for a team leading cross-functional programs including New Product Introductions, Cost Reductions, and Sales Channel Initiatives for the residential and light commercial HVAC business in North America.

Served as Program Manager for completion of Light Commercial platform program beginning in this role while program was in-flight. Program budget was ~$13M of capital investment and involved the development of new products as well as factory assembly line in Norman, Oklahoma. Also served as Program Manager for multiple projects to expand Direct Fit product line.
  
Led Residential product new platform program supporting capital investment of ~$100M over 3 years to build UPG Residential business. Program introduced over 50 new product families with ~700 initial models following disciplined phase gate process.

Introduced program management disciplines to channel organization through initiatives designed to grow market share in key markets in North America.

Director - Program Management - Unitary Products Group

Formed and managed design engineering team with responsibility for all Johnson Controls Residential HVAC controls including equipment and zoning controls and thermostats. 

Additional accomplishments and responsibilities included
- Development of 5-year Residential Systems and Controls product and technology road map.
- Championed the adoption and implementation of phase gate Product Development Process
- Led a cross-functional, cross-business unit team to launch Johnson Controls' first residential color touch screen communicating HVAC system.

Engineering Manager - Residential Systems and Controls at Johnson Controls

Formed and managed multiple HVAC new product introduction (NPI) teams and product launches. Projects included those manufactured in Wichita, Kansas and Mexico plants. 

Served as Design Engineer in various capacities with a focus on systems and controls.

Project Engineer

Caterpillar Inc.

Worked on a team pioneering high accuracy GPS and its application to earthmoving equipment.  Responsibilities included algorithm and software development, lab and field software testing, system integration, and presentation to customer and industry groups.  

Relocated to Brisbane, Australia as a member of a select product development team.

Engineer

I Help Business Leaders Stop Bad Meetings

If you’re like me, you can’t STAND bad meetings.

They waste time and money in your business.

And they ruin the morale and energy of your team.

When your meetings are bad, your business is at risk.

As a business leader, that’s the last thing you want.

So, I want to help you improve YOUR meetings.

And, here’s the truth.

You can make your meetings productive, effective, and even ENJOYABLE!

How?

I explain that each weekday when I post just after 7 am Central time.

After leading thousands of meetings over a 30+ year career, I’ve gained valuable experience.

And, I’d love to share what I’ve learned with you.

If you’d like to be an exceptional meeting leader and improve the meetings in your business, do this.

“Ring the bell” in my profile to follow me.

Jump in with your comments on my post and we’ll keep learning together.

If you’d like to learn even more, check out the FREE resources on my website.

The link in my Featured section of my profile will take you right to them.

Check that page often. I add new offers regularly.

I’m constantly learning and building new tools I use myself and with my clients.

And, when something works, I want to share it with you.

But, you may be wondering this.

Are meetings all you do, Greg?

It's a good question.

I AM committed to building a global movement to Stop Bad Meetings.

That's true.

But, helping you improve your meetings isn’t all I do.

You can hire me as an Executive Business Consultant and Coach. 

If you would like to explore individual coaching for you or your team members,

or if you want to discuss a custom consulting package for your business,

please DM me.

My expertise and services include much more than helping you improve your meetings.

But, making your business meetings as 

⭐Productive, ⭐Effective, and even ⭐Enjoyable

as they can be is always a great place to start.

Let’s connect and support one another in this LinkedIn community.

I’m looking forward to getting to know you.

Greg

Greg Harrod

I have global responsibility for Quality Assurance, Environmental Health & Safety, Advanced Manufacturing Engineering, Operations Excellence, and Business Process Excellence for a manufacturer of mass transfer, mist elimination, phase separation, combustion, heat exchanger solutions, and emission control in the Oil & Gas Industry.
•	Facilitated the operations support of an ERP deployment for 19 locations across the division. The launch was "quiet" and allowed the division to achieve near record profits the same year the ERP was deployed. 
•	Supported the launch of two new manufacturing facilities globally. Achieved ISO 9001, 45001, 14001 certifications in first year of their launch as well as several key customer certifications.
•	Stood up a global EHS organization including ~60 employees.
•	Created a global Business Process Excellence organization that helped manage a multi-site ERP deployment. Once launched, the team shifted to value bet tracking and accountability.

Execution Excellence Leader

PEEPLES ORTHOTICS & PROSTHETICS LLC

Responsible for the business activities, strategies, programs, P&L and growth of a privately owned prosthetics and orthotics business. 
•	Oversaw daily operations of the clinic, ensuring high-quality patient care and efficient workflow.
•      Initiated a business turnaround by managing financial performance, including budgeting, expense control, and revenue generation, to maintain clinic profitability. 
•	Fostered strong relationships with patients, referral sources and healthcare providers to drive patient referrals and retention.
•	Manage and lead a multidisciplinary team, including prosthetists, technicians, and administrative staff. 
•	Coordinated with suppliers and vendors to maintain inventory of prosthetic devices, materials, and equipment.

VP/GM

Led a broad organization that included technical service support teams, Leadership & Development training, order entry teams, remote and on-site technical and business training teams, and a consumer relations team. 

I was tasked with creating and leading this new department to build a personality for our business to develop a connection with our customers at every level of their organization to ours.  My goal was to ensure interactions at all customer touch-points led the industry as well as instilled confidence in our relationship with customers. In this role, I developed an initiative to view service, not just product, as a reason customers chose to do business with us. A quality customer experience is far more than just the quality of the product.

Director of Customer Experience

Led the structured organizational health improvements for the Ducted Systems division (~5,000 employees). I also served on the corporate-wide Global Manufacturing Operations Organizational Health leadership team. Our goal was to analyze the org health assessment, form teams, conduct research and interviews, identify priorities, implement changes, and drive results. In addition to our overall health score, I was responsible for training a cross-section of leaders in multi-day sessions to improve their ability to improve organizational health. 

I volunteered to take on this role while I was still operating in full capacity as the director of Quality Processes and Services as well as the Director of Customer Experience which both had Learning & Development responsibilities for our division as well as our entire customer base.

Organizational Health Champion

I was the executive team member sponsor of the JCI Women's Business Resource Network (WRN) from 2016-2017. In this role, I supported the WRN through leadership coaching of the Network's officers, budgeting for the group, and liaison to our Division's Senior Leadership Team.  
In 2018, I handed off the executive sponsorship role of the WRN and helped launch our Veteran's Engagement Team (VET) as the executive sponsor. I helped recruit, organize, and obtain corporate recognition as the second VET resource group in the country. After launching the team, in my role as Executive sponsor, I supported the WRN through leadership coaching of the Network's officers, budgeting for the group, and liaison to our Division's Senior Leadership Team.

My passion in sponsoring these business resource groups is formed by witnessing how Diversity & Inclusion initiatives promote the overall health of an organization while improving results.

Executive Sponsor - Business Resource Groups  (Women's Resource Network, Veterans Engagement Team)

I led teams that covered Warranty Analysis and Administration, Manufacturing Quality, Supplier Quality, Design Quality, Field Quality, Field failure analysis, Technical Services, Field services support, Technical and Customer focused business training for the Unitary Products Division (also known as: Ducted Direct Expansion) of Johnson Controls, Building Efficiency.
•	Partnered with customers to understand key market performance indicators for Quality and Service that would drive market share growth. 
•	Doubled our warranty coverage while cutting warranty cost in half.
•	Improved call center response time and case closure rates in the Technical Service call center.
•	Commissioned a failed parts analysis lab to determine root cause of component failure for warranty claims. Data revealed misdiagnosis high on the pareto analysis. This generated a field technician training initiative which also drove warranty costs down.

Director of Quality Processes and Services

I led Warranty Administration, Quality Management functions, Manufacturing Quality, Supplier Quality, Design Quality, Field Quality, Field failure analysis and Technical Services teams for a large light commercial and residential HVAC manufacturing division for JCI. I had responsibility of the quality functions in multiple large manufacturing facilities totaling over 2 million square feet and over 3,000 employees. Key projects during this tenure were product development, process improvement, and program management with several product platform launches. 
Some of the responsibilities in this role included:
•	Evaluated production operations from a strategic level to ensure that products met quality, integrity, functionality, and other specifications and requirements.
•	Collaborated with other senior staff across production, sales, and engineering departments to draft acceptable quality standards.
•	Developed and implemented quality standard testing and evaluation processes.
•	Facilitated communication related to Quality initiatives and growth strategies to senior company officials.
•	Reviewed quality control documentation such as checklists, logs, and reports for effectiveness, accuracy, and relevance.
•	Periodically hosted quality system and regulatory audits conducted by third parties.

Director of Quality

As the Quality Control Manager of a 1.3 million square foot manufacturing facility with over 1,500 employees, I conducted the quality assurance production activities of manufacturing organizations to optimize resource use, minimize costs and maintain quality standards. My activities included planning, managing, and reviewing production operations to achieve output and quality objectives; monitoring expenditures and forecasting resource inputs; and developing a quality strategy to secure additional business through manufacturing a more superior product than our competitors.
Some of my key responsibilities in this role were:
•	Advised, supervised, and performed administrative and technical work primarily concerned with the assurance and inspection of material, products, and processes for conformance with established specifications and standards.
•  Responsible for verifying the final quality of products on the production line and separating those that do not have the desired technical specification, through checking with measurement instruments or equipment, aiming to follow the norms and standards of quality defined by the company.
•	Established and administered quality control (QC) inspections on products, materials, components, parts, etc., at various stages of the production process to ensure compliance with established quality and reliability standards.
•  Captured and analyzed statistical data from processes to either confirm compliance with established standards or identify deviations from standards.
•	Recommended new or enhanced methods, procedures, and standards. Required technical or managerial knowledge and ability, plus a practical knowledge of quality assurance and control concepts and systems.

Plant Quality Manager

Managed department resources and coordinated the implementation of the quality management system to cost-effectively facilitate quality and compliance. Interacted routinely with all functional areas as well as with customers, regulatory agencies, division/group/corporate management, and suppliers. Communicated customer, regulatory and organizational requirements to assure product quality, contract compliance and customer satisfaction. Oversaw the effective documentation and implementation of the quality management system to assure compliance with customer and regulatory requirements and the standards set by corporate/division policies. Worked with the leadership team to ensure that individuals performing functions affecting quality are trained and demonstrate the appropriate skills and performance results.  Coordinated necessary plant personnel for internal, customer and third party quality system audits. Maintained a corrective action system to analyze and correct nonconforming conditions and complaints. Implemented the performance measurements necessary to effectively evaluate organizational performance and trends in product quality, services, customer satisfaction and the cost of poor quality. Assessed supplier capabilities and monitored supplier quality to ensure desired levels of performance.

Developed internal processes and systems to monitor and improve our production performance, with a goal of Zero Defects and achievement of World Class Status. Served as the initial point of contact between customer (General Motors) and JCI, led and championed root cause analysis of customer issues.
Advanced Quality Planning using JCI's product launch system including gate reviews for new product launches. Supervised / Mentored other quality functions (Quality inspectors, Quality technicians)
In this role, I displayed
- In-depth knowledge of automotive methodologies, to include: SPC, APQP, PFEMA development, Control Plans, PPAPs, Process Flow, AIAG requirements, and Customer specific requirements.
- In-depth knowledge of quality tools, to include: Fish Bone diagram (Ishikawa diagram), Pareto Charting, inspection tools, 5 Why, Is/Is Not, and other methods of structured problem solving.
- Excellent communication skills with leading a problem solving team to meet group objectives.
Thorough knowledge of modern office equipment with a special emphasis on: Excel, MSWord, Minitab, and other software.
- Six Sigma Green Belt certification
- Supervisory skills that oversaw other quality department functions

Quality Engineer

Started working on the assembly line in a JIT factory. Quickly moved into inspection department and then to a quality technician role.

Production Associate / Quality Technician

Accomplished leader with a history of driving major initiatives to improve organizational health, training, products and processes in manufacturing, supply chain, and customer-facing interactions.

Proven track record of empowering employees to inspire an organization thriving with satisfied customers in a large, matrixed corporation or a small, privately owned business. 

Successful results: employee engagement | business turn-around initiatives | Learning & Development | product launches | warranty improvement | global standards implementation | supplier development 

As a professional, my greatest enjoyment is helping employees develop to their full potential and seeing the positive impact to the organization. I'm able to accomplish this through formal, large-scale programs, 1:1 coaching, and everything in between.  

Key Skills: Leadership Development; Coaching; Quality System Governance; Contract Negotiations; New Product Introductions; Communication; Change Management; Lean Processes; Organizational Health; Employee Engagement; Customer Experience; Customer Success; Strategy Development; Ease of Doing Business; Training

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The Battle

Greg Harrod

Chet Sears

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