Greg Brenner

University of Miami

What I do: As the Associate Vice President of Talent and Organizational Development within Human Resources I sit on the HR Leadership Team reporting to the CHRO/VP of Human Resources for the University of Miami. In addition to that team, I sit on the Executive HR Leadership team for UHealth & the Miller School of Medicine (the only academic medical center in the region) reporting the CHRO/VP of HR.  

I have the honor to lead the Talent & Organizational Development team as we get to partner with leadership and staff across "the U" and our academic healthcare system to conduct strategic planning sessions, design and run employee experiences such as I am the U and We Care which is our first-day orientation programs, executive coaching, team-building and intervention facilitation, change management/leadership, organizational design, conflict resolution, along with leadership and staff development programs. My team and I also administer our talent management and engagement program.

I have a wonderful and dedicated team who make this work come alive, every day at the highest levels. They truly make a difference and do their part together to transform lives at the U!

Associate Vice President Human Resources - Talent & Organizational Development 

As the Assistant Vice President of Talent and Organizational Development within HR I sit on the HR Leadership Team reporting to the Vice President of Human Resources. 

This wonderful group of people I am lucky to lead is fortunate to partner with leadership across "the U" and our academic healthcare system to conduct strategic planning sessions, design and run employee experiences such as I am the U which is our first-day orientation program, executive coaching, team-building and intervention facilitation, change management and leadership, organizational design, conflict resolution, along with leadership and staff development programs. We also administer our engagement survey among other duties as assigned.

I am so lucky to have a very dedicated team who make this work come alive, every day at the highest levels, they make a difference and do their part together and transform lives at the U!

Assistant Vice President,                            Human Resources - Talent and Org. Development

Talent and Organizational Development (TOD) serves the University community on all things cultural, setting the stage and enabling leaders to create the right work environment in making the University a great place to work, learn, and grow. A part of engagement is talent management, which is creating structure around succession planning and career paths in addition to  interpreting employee surveys that can bring about positive change. Another large part of TOD is diversity and inclusion. Understanding that diversity of thought and backgrounds is what makes UM s special place to be is in the fabric of this organization. 

Organizational Development (OD) also serves the entire University community, largely working with leaders and their teams from strategic planning, team building, change management, team interventions, and one-on-one executive coaching. OD gets to the heart of issues and helps teams work through their differences in a proactive and professional manner. Confidentiality and trust, when working with leaders, is the staple of OD.

I am fortunate to be surrounded by truly talented professionals who are the fuel to the success of Talent and Organizational Development. These same people find their passion in training, development, and diversity with the only focus being on how to help others succeed and grow.

Executive Director of Talent & Organizational Development - Human Resources

Organizational Development is part of Workforce Engagement and Development at the University of Miami. OD at the University assists leaders, faculty and staff through change initiatives, strategic planning, and coaching. The OD team is committed to being an internal consultant and strategic partner.

Director of Organizational Development - Human Resources

Today's organizations operate in a rapidly changing environment. Consequently, the long term viability of any organization is its ability to effectively manage these changes, and the impact of these changes on its most important asset…its people. Organizational Development (OD) strategies assist leadership in building team strengths that improves and sustains organizational performance and efficiency.

Organizational Development Specialist - Human Resources

Everyday People by The HR Dad

Everyday People Podcast - By The HR Dad is about Everyday People and their Real Stories! Listen to the podcast wherever you listen to podcasts. For more information thehrdad.com.

Extraordinary things happen all around us, all the time, with everyday people just like you and me. We are all Smack Dab in the Middle of Life and this is where the magic happens. Behind every individual, there is a great big story. My podcast is dedicated to telling your big story.

Podcaster - Everyday People Podcast - By The HR Dad

The HR Dad

You know how people struggle with their personal lives at the intersection of navigating their professional career? We all know people who have this struggle. If this is you, you must know you are never alone. 

Many times people feel fractured, invisible and undervalued at home and or at work. I use the power of storytelling, humor, and authenticity to help people grow and believe. From my experience as a Dad, and as an HR leader, I give practical advice to begin to fill up the fractured cup of fulfillment. 

I love to write, think, speak and coach about the lessons learned from home and work. Leaders matter, people matter and you certainly matter!

Applebee's / Applesauce Inc.

As Regional HR Manager, I was responsible for the HR functions of an area of over 900 employees. I reported directly to the COO and VP of HR, and had a close working relationship with the Director of Operations for our area in South Florida.

My responsibilities included handling sensitive information investigations, recruiting, leadership and  compliance training.

Regional HR Manager

Gables Restaurant Management

I was the operating partner in this business venture.  I ran the day to day operations that included financials, hiring, training, marketing, quality assurance, and team building.

President

Applebee's

As the Training General Manager, I was responsible for the day to day operations of this business while managing a staff of over 60 employees. In this role, I was also charged with the training of new managers.

Training General Manager

Recognized as one of the 2021 TOP 50 Most Impactful People of LinkedIn by Ahmad Iman. I am also known as The HR Dad and a thought leader whose mission is to Serve & Inspire Others So That People can Grow. I am a good kind of obsessed with building great work environments so that people can succeed in all facets of their life.   

I am the author of the Smack Dab in the Middle of Life series. My passions are with all things people. In collaboration with my incredible wife, I have two wonderful kids, a nineteen-year-old son and a sixteen-year-old daughter who make me distinctly qualified to be the Dad. 

At work, I support a wonderful team who has taught me to learn, inspire and grow as the Associate Vice President of Human Resources, Talent and Organizational Development at the fantastic University of Miami and Health System – UHealth. 

I cherish the time to write about HR, leadership, daily life. Thanks to my team, colleagues, network, and family, I always have plenty of material. Writer’s block is never a problem. Some say I can be very funny, sometimes serious but always authentic. 

👀 Specialties: 
Executive coaching • organizational development • listening • strategic planning/thinking • fun • the employee experience • culture transformation • human resources • recruiting • hiring • compensation negotiations • employee relations • conflict resolution & interventions • operations • leadership training and team building.🌞

Experis

...Spearheaded the complete project lifecycle, overseeing the transition from internal to external support functions, a pivotal step in optimizing operational efficiency. Served as the primary contact between Client Management teams and the 3rd party IT Service Provider.
...Actively engaged in the internal to external outsourcing process, contributing valuable insights to enhance the effectiveness of the transition. 
...Assumed a central role in change management, guiding the team through the intricacies of the transition and ensuring a smooth adaptation to the new service model.

Information Technology Project Manager

HCLTech

Managing Service Delivery and regional P&L of Customer Engagement with the following Role Responsibilities:

...The Face of HCL in front of the Client's Management Team
...Primary Contact between HCL Onshore and Offshore Teams
...Maintain healthy regional P&L while supporting global P&L
...Supporting new business initiatives 
...Talent Management of support teams
...Client's point of contact for escalations, service interruptions, and change management
...Lead support teams in meeting SLAs

Service Delivery Manager - Client: PepsiCo

Compugen Systems, Inc.

Conducted onboarding of a large international contract involving 6 IT Services with engagements throughout North America. The services included but were not limited to:
...New Device Deployment
...Tech Dispatch Services
...LAN Monitoring and Support Services
...IMAC Services
...End of Life Services - Recycling of expired equipment
...Contract Governance and Client Relations as the Service Delivery Manager

Directed the following:

...Transition Project - Managed Transition project utilizing Agile and Predictive Project Management disciplines
... Architected process solutions utilized by internal support teams and 3rd party service providers
... Oversaw creation of eBridge and automation solutions which tied in the client's and internal ITSM tools
... Conducted internal and client-facing meetings in providing governance to client
... Served as Change Manager for scheduled and emergency changes
... Designed functional metrics reporting for 6 different IT services

Information Technology Project & Service Delivery Manager

Quest Diagnostics

... Directed strategic and day-to-day leadership of onsite and remote operations supporting online, eCommerce, and interface products on behalf of Doctors, Medical Clinics, and Hospitals
... Cut operating expenses by $250K annually by offshoring support functions to India while consolidating support locations in the US from 5 to 4; corrected 19,000 misrouted by overhauling the IVR Phone Tree
... Collaborated as a key stakeholder in projects delivering new products and updates to existing products; partnered with vendors, engineers, developers, and project managers to deliver new or revised support processes
... Opened a new site in Hyderabad India, staffed the location with a team of 8 analysts, and directed training and transition of work which enabled Follow the Sun Coverage
... Achieved $1.4M annual cost savings by outsourcing 37K Non-PHI Calls to IT Outsourcing partner; co- authored Request for Proposal (RFP), performed cost savings analysis, managed Vendor SLA performance, and prepared Executive Summary Presentation for Executive Team

Sr. IT Operations Manager: Healthcare Technology and Analytics Solutions

MV Transportation

Contract to Hire: Contracted by Accretive Solutions 01/2016 - 03/2016
Employee 05/2016 - 08/2016
... Directed User Support Operations Assessment project, created to analyze the state of the customer's end-user-facing support organization
... Analyzed performance capabilities and utilization of ITSM tools and made data-driven recommendations for upgrades and replacement
... Built a new Staffing Model and forecasted future contact trends to institute action plans that improved the Service Desk, created an Operating Budget to support the plan
... Issued RFPs (Request for Proposal) to Vendors to replace ITSM tools and Telecom Upgrades
... Presented findings to client’s “C” Level Executives and Board of Directors

Senior Service Desk Manager

... Directed IT support organization of over 100 onsite and remote analysts, individual contributors, and managers based in the United States and Canada
... Raised Gross Margin from 27% to 49% of 20+ Managed Service and Time | Material Contracts producing $40M in revenue. Increase achieved through strategic staffing and internal promotion, driving efficiency, reducing operational expenses

Operations Manager, IT Services | Clients: Texas Instruments, Neiman Marcus

... Raised Gross Margin from 27% to 49% of 20+ Managed Service and Time | Material Contracts producing $10M in revenue. Increase achieved through strategic staffing and internal promotion, driving efficiency, reducing operational expenses
... Pioneered a Quality Assurance program that increased first call resolution by 90%; instituted objective-based criteria, linked quality to individual service goals, built the score tracking system, authored the criteria document, and secured buy-in from client management and executives
... Created Chat Support, built support process, authored Support and Training Documentation  
... Transformed failing Help Desk organization by architecting a vision, transformation strategy, and establishing partnerships with key contributors, empowering individual ownership, implementing accountability measures, and managing ongoing results 
... Trimmed Mean Time to Resolution (MTTR) from 3.5 to 2.9 days
... Championed excellence in service by rehabilitating struggling Production Stop Support, Automation Support, Mobility, and VOIP Team, which resulted in a 70% increase in customer satisfaction, attaining a 98.2% overall customer satisfaction rating
... Earned the 2013 Annual Texas Instruments Supplier Excellence Award

Sr. Service Desk Manager

Buchanan Technologies

... Managed a team of 20 Level 1 and Level 2 agents providing Point of Sale (POS) Support
... Realigned staffing to call volume. Reduced abandoned calls by 60%

Service Desk Manager

Xerox - Affiliated Computers Services: Client - The Walt Disney Company

... Oversaw onsite and remote Team of 25 Level 1 Help Desk Analysts based in Dallas, TX and Orlando, FL; managed DR staff of 15 analysts
... Saved $80K in Contract Penalties monthly by meeting Key Service Goals with 40% less staff; goal achieved through overhaul of staffing model
... Conducted Disaster Recovery exercises and recovery operations; tested back up PBX menu picks to ensure functionality, re-routed calls from Florida PBX to Dallas using AT&T Business Direct

Service Desk Supervisor - Client: The Walt Disney Company

Many IT Operations experience poor performance, longer times to resolve issues, low customer satisfaction, and loss of money. Or complacency from poor leadership sets in. Either way, people burn out, disengage, and quit! 𝗗𝗢𝗡'𝗧 𝗟𝗘𝗧 𝗧𝗛𝗜𝗦 𝗛𝗔𝗣𝗣𝗘𝗡 to your company! There's too much at stake! 

🛑𝐍𝐨𝐰 𝐢𝐬 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐚𝐜𝐭!

Here's where I come to your rescue. I am a proactive Sr. IT Operations, Service Delivery, and Project Leader who can transform teams and keep them running at a steady state post-transition.

A change architect who leverages the best in people, processes, and technology. I bring organizational excellence by driving efficiency, slashing operating expenses, and raising customer satisfaction!  
 
I instill cross-functional accountability and establish collaborative partnerships. 

➡️𝐈'𝐦 𝐚 𝐒𝐮𝐛𝐣𝐞𝐜𝐭 𝐌𝐚𝐭𝐭𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐖𝐢𝐭𝐡 𝐓𝐡𝐞 𝐅𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠:

➡️ 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬

✅Project Management Professional - PMP
✅Certified ScrumMaster - CSM
✅Six Sigma Green Belt
✅ITIL 4 Foundations

➡️ 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬

- IT Operations 
- IT Service Delivery
- Project Management (Waterfall & Agile)
- IT Vendor Mgmt.
- ITIL Methodologies
- Six Sigma Methodologies
- Organization Leadership
- Coaching & Mentoring
- Change Management
- Communications
- Outsourcing (From RFP to Onboarding)

➡️𝐀𝐂𝐇𝐈𝐄𝐕𝐄𝐌𝐄𝐍𝐓𝐒

✅ Raised Gross Margin from 27% to 49% of 20 Managed Service Contracts generating $40M of revenue per year.

✅ Project Manager for onboarding a global client. Scope included 3 countries, multiple third-party vendors, and 6 different IT services. The services included IMAC, network support, dispatch, PC imagining and deployment, and end-of-life hardware disposal.

✅ Built new remote sites offshore enabling "Follow the Sun" support.

✅ Saved $2.4M per yr. in operating expenses by consolidating multiple team locations

✅ Featured Speaker at Conventions and interviewed by media outlets as a Subject Matter Expert. 

➡️𝐂𝐥𝐢𝐞𝐧𝐭 𝐓𝐞𝐬𝐭𝐢𝐦𝐨𝐧𝐢𝐚𝐥

"Mike is a solid manager, providing a good blend of approaches to leading a support team. He focuses on building efficient processes backed by training, and partners well with customers to solve problems. He creates a well-organized support team, with empowered leaders and individuals who know their role." 

➡️Brandon Cass, IT Partner -Texas Instruments

🛑𝐒𝐭𝐨𝐩 𝐥𝐨𝐬𝐢𝐧𝐠 𝐜𝐥𝐢𝐞𝐧𝐭𝐬, 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬, 𝗼𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐨𝐟 𝐚 𝐟𝐚𝐢𝐥𝗲𝗱 𝐈𝐓 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧! 𝐋𝐄𝐓'𝐒 𝐂𝐎𝐍𝐍𝐄𝐂𝐓!
email: mmehterian@gmail.com

taplio

The Battle

Greg Brenner

Mike Mehterian

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?