Long Island Rail Road

As a Manager in the Service Planning Department at Long Island Rail Road, I focused on project implementation and operational efficiency within a remote work environment. My responsibilities encompassed managing equipment schedules and spearheading key projects that significantly improved resource utilization.

➡️ Pioneered the remote implementation of the LIRR Centralized Train Scheduling System (Equipment Section), anticipated to enhance operational efficiency by 15+%

➡️ Executed an extensive remote review of equipment reserves, optimizing resources and realizing annual savings of over $500K.

➡️ Orchestrated equipment contingency plans during crises such as Hurricane Sandy and COVID-19, maintaining service reliability at 95% while working remotely.

➡️ Supervised critical equipment operations remotely, contributing to LIRR's most significant service expansion in over a century, accommodating a projected passenger increase of 41%.

➡️ Initiated virtual cross-functional meetings and knowledge exchanges, accelerating project completion by 20% and enhancing response to critical issues through improved inter-departmental communication.

Manager – Equipment Schedules & Strategies / Lead Projects Implementation – Service Planning 

As an experienced Long Island Rail Road Service Planning Department manager, I effectively led remote teams to manage equipment operations and minimize service disruptions while focusing on project implementation and efficiency.

➡️ Championed remote management of equipment operations, enhancing services for a daily passenger base 301k.

➡️ Orchestrated strategic equipment adjustments during track outages, minimizing service impact and exemplifying effective project implementation.

➡️ Directed a team of Supervisors/Equipment Schedulers remotely, fostering efficiency improvements through continuous improvement initiatives with integrated Lean practices.

➡️ Utilized forecasting techniques to anticipate passenger volume fluctuations and environmental factors, collaborating seamlessly with cross-departmental stakeholders to resolve critical equipment issues.

Manager – Equipment Schedules – Service Planning 

As a Senior Yardmaster/Equipment Coordinator at Long Island Rail Road, I led daily operations and project implementation for a large fleet while ensuring efficiency and cost-effectiveness.

➡️ Led operations for 864/866 MU and 111/119 C-3 cars, optimizing schedules to ensure maximum efficiency.

➡️ Implemented continuous improvement strategies to enhance resource allocation and rail service reliability, utilizing data analysis and forecasting.

➡️ Supervised approximately 35 remote team members across various shifts, fostering leadership in Yardmasters and supporting key personnel.

➡️ Devised alternative solutions during high-impact issues using WMDS software, demonstrating problem-solving skills in a remote setting.

➡️ Achieved $40K monthly cost reductions by streamlining resource allocation and crew scheduling during the Hurricane Sandy crisis.

Senior Yardmaster – Transportation Services

As a Yardmaster, I led daily operations, data management, and inter-agency coordination at Long Island Rail Road, focusing on efficiency and customer support in a remote setting.

➡️ Progressed from Customer Information Clerk to lead daily assembly of passenger cars across 11 yards, improving train readiness for revenue and non-revenue services.

➡️ Directed rail yard operations remotely, ensuring safety protocols while managing a dispersed team of yard workers.

➡️ Implemented efficient data tracking and reporting systems for performance records and safety certifications, resulting in prompt response during emergencies.

➡️ Liaised remotely with external agencies like Amtrak and New Jersey Transit to optimize train movements and enforce safety protocols.

➡️ Collaborated virtually with maintenance staff to address equipment needs, resolving operational issues swiftly.

Skills: Remote Leadership, Operations Management, Inter-agency Coordination, Data Management, Safety Compliance.

Yardmaster – Transportation Services 

Stanley Black & Decker, Inc.

As a Retail Specialist at Stanley Black & Decker, Inc., I excelled in leading cross-functional teams and driving sales volumes through efficient project implementation and market analysis.

➡️ Achieved the highest sales volume in the North East market, recognized with the 2006 Retail Excellence Award.

➡️ Led cross-functional teams to enhance productivity and efficiency in retail operations.

➡️ Utilized data research for effective project implementation and trend forecasting.

➡️ Provided coaching to team members to enhance their performance in a fast-paced retail environment.

Retail Sales Specialist – North East Market

🚀 A Single Moment Changed My Life Forever…



Losing my father at 47 taught me something powerful:
Systemic inefficiencies aren't barriers—they're invitations to innovate.

Growing up in resource-constrained environments, I saw firsthand how infrastructure gaps limit human potential. Today, I turn those gaps into mobility systems that perform under pressure.

I design calm in the middle of chaos.
Whether it's 80,000 fans moving through a FIFA stadium district or a snowstorm threatening critical rail ops, I help teams build systems that don't blink when the pressure hits.

For nearly 19 years, I've led operations across crisis-tested rail corridors and mega-event environments—managing transit, crowd flow, and contingency strategies that keep people moving when it matters most.

🔭 My current focus:
🏟️ Smarter fan mobility for FIFA 2026
🧠 Data-powered crowd flow strategies
⚡ Transit ops built for real-world disruption
🌎 Cross-border travel intelligence for mega-events

Backed by certifications in PMP, Lean Six Sigma Black Belt, and Agile, I merge precision planning with agile leadership. Whether it's a hurricane response, a multi-country stadium simulation, or a fan-first sponsor strategy, I deliver under fire.

Because when the stakes rise, only one question matters:
Can your system move under pressure?

📌 Let's connect if you're working on:
• FIFA 2026 city logistics
• Crisis simulation & urban risk audits
• Fan-first operations & crowd intelligence
• Smart city transit readiness

📬 DM me anytime
📍 NYC-based | Global impact | Quietly building smarter movement systems

Gregory Charles

Qmarkets - Corporate Innovation & Idea Management Platforms

- Introduced automated demo and sandboxes environments
- Spearheaded Release Webinars and Howto-Videos
- Vast experience in B2B SaaS Webapp vendor processes
- Handling technical support of sales managers
- Advanced product demonstrations 
- Prototyping customized POCs and MVPs for large projects
- Handling of global German and English speaking accounts (Automotive, Governmental, Aviation, Healthcare, etc.)
- Completion of RFPs & respond to technical and functional customer enquiries
- BizDev, Channel and Partner Management
- Account managing/Support of international clients

Innovation Strategist

Managing software implementations with large global corporates (Nestle, Ford, Lufthansa, UBS and many more)
Managing planning, scoping, requirements gathering, implementation, testing, training and launch support for B2B SaaS clients
Applying Design Thinking to find customers real needs and offering creative workarounds, when solution is limited
Workshops for pain point identification from different stakeholders and solution approaches for those
Managing up to ten implementation projects in parallel and overseeing major upgrade activities
Managing internal and external teams in German and English
Composing internal and external technical documentation for setup, testing, training and support activities.
Renewal and upgrade managemen
Introduction and Setup of a client community and improvement platform
Introduction and Setup of internal and external support ticket system
- Spearheaded Customer Success Webinar and Howto-Videos

Senior Customer Success & Project Manager

- Vast experience in B2B SaaS Webapp vendor processes
- Leading the implementation of over 10 main integrations as product manager (among them Rest API, MS Teams, Sharepoint, Jira, Slack, Zapier, SAP)
- Introducing significant new features, and AI technologies based on NLP
- Introducing several new core products to the Qmarkets Q360 Suite
- Strategically implemented the digital adoption platform, WalkMe, to accelerate new user onboarding, reduce re-training, and streamline the introduction of new features and functionality
- Improving the core product significantly (UX, Feature sets)
- Technical documentations, wrting PRDs
- Customer and Markets Research, Analytics Implementation
- Introducing significant integrations to Zapier, Office365 and more
- Spearheaded Release Webinars and Howto-Videos
- Advanced product demonstrations 
- Configuration and coding of live db's (PHP,MySQL)
- Localisation to more than 20 languages with Translation Mangement Software

Director of Product Management

Israel Firstfruits Center for Economic Advancement

Senior Business Consultant

BOCAF - Bridge of Competence and Friendship

- Building the Israeli side of the bridge, bringing in Hitech-Entrepreneurs and Startups
- Organizing meet&greet tour in Israeli communities and incubators for Swiss delegation

Co-Founder

Babylon Translations

Supporting a client-base of 100m international clients.
Specialization within corporate support division.
Assisting with complex installation procedures.
Leading a team of upto 12 support representatives.
Introducing a Support Ticketing system.
Upsale and upgrade management for existing client base.

Coordinator

Rehovot Systems

pre-sale decision support to existing client base
crm/erp-system operation for inventory control
on-site visits for deployment and error resolution
initial hardware and software configurations

Consultant

IDF 188th Tank Regiment

in charge of radio communication control
responsible for maintenance of heavy weaponry
first-aid provision to soldiers in regiment
front-line engagement with entire battalion

Loader

IWC Schaffhausen

part of the polishing division for fine materials
overseeing quality control assurance and reporting
handling special commodities production line
cleaning of precious metal for pre-production

Controller

Ebenezer Fund

international correspondance with partners
coordinating promotional marketing activities
public-relation at donor events for national office
fund-raising tours including workshop sessions

Administrator

Zeintra Brushes

Marketing Assistant

As an Innovation Consultant and Strategic Advisor, I help Fortune Global 500 brands unlock their potential by delivering AI-driven innovation strategies, scouting emerging technologies, and managing high-impact innovation portfolios. With over a decade of experience, I specialize in empowering industry leaders to navigate complexity, anticipate trends, and drive transformative growth.

In my role at Qmarkets, I’ve guided global organizations like Starbucks, Bank of America, BBC, Nestlé, Ford, and Lufthansa in achieving their innovation goals. By integrating strategic foresight, technology scouting, and portfolio management into tailored frameworks, I enable companies to scale ideas, streamline operations, and stay ahead of market shifts.

Collaborating with premier consulting firms—Accenture, KPMG, EY, McKinsey, BCG, and Bain—I’ve fostered long-term partnerships that align innovation strategies with business objectives, ensuring measurable impact. My work integrates cutting-edge AI capabilities with strategic insights, creating actionable roadmaps for sustained success.

Let’s connect if you’re looking for a trusted advisor to drive innovation, scout new opportunities, and shape a future-proof strategy for operational excellence.

taplio

The Battle

Gregory Charles

Yoel Ben Nesher

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