Long Island Rail Road

As a Manager in the Service Planning Department at Long Island Rail Road, I focused on project implementation and operational efficiency within a remote work environment. My responsibilities encompassed managing equipment schedules and spearheading key projects that significantly improved resource utilization.

➡️ Pioneered the remote implementation of the LIRR Centralized Train Scheduling System (Equipment Section), anticipated to enhance operational efficiency by 15+%

➡️ Executed an extensive remote review of equipment reserves, optimizing resources and realizing annual savings of over $500K.

➡️ Orchestrated equipment contingency plans during crises such as Hurricane Sandy and COVID-19, maintaining service reliability at 95% while working remotely.

➡️ Supervised critical equipment operations remotely, contributing to LIRR's most significant service expansion in over a century, accommodating a projected passenger increase of 41%.

➡️ Initiated virtual cross-functional meetings and knowledge exchanges, accelerating project completion by 20% and enhancing response to critical issues through improved inter-departmental communication.

Manager – Equipment Schedules & Strategies / Lead Projects Implementation – Service Planning 

As an experienced Long Island Rail Road Service Planning Department manager, I effectively led remote teams to manage equipment operations and minimize service disruptions while focusing on project implementation and efficiency.

➡️ Championed remote management of equipment operations, enhancing services for a daily passenger base 301k.

➡️ Orchestrated strategic equipment adjustments during track outages, minimizing service impact and exemplifying effective project implementation.

➡️ Directed a team of Supervisors/Equipment Schedulers remotely, fostering efficiency improvements through continuous improvement initiatives with integrated Lean practices.

➡️ Utilized forecasting techniques to anticipate passenger volume fluctuations and environmental factors, collaborating seamlessly with cross-departmental stakeholders to resolve critical equipment issues.

Manager – Equipment Schedules – Service Planning 

As a Senior Yardmaster/Equipment Coordinator at Long Island Rail Road, I led daily operations and project implementation for a large fleet while ensuring efficiency and cost-effectiveness.

➡️ Led operations for 864/866 MU and 111/119 C-3 cars, optimizing schedules to ensure maximum efficiency.

➡️ Implemented continuous improvement strategies to enhance resource allocation and rail service reliability, utilizing data analysis and forecasting.

➡️ Supervised approximately 35 remote team members across various shifts, fostering leadership in Yardmasters and supporting key personnel.

➡️ Devised alternative solutions during high-impact issues using WMDS software, demonstrating problem-solving skills in a remote setting.

➡️ Achieved $40K monthly cost reductions by streamlining resource allocation and crew scheduling during the Hurricane Sandy crisis.

Senior Yardmaster – Transportation Services

As a Yardmaster, I led daily operations, data management, and inter-agency coordination at Long Island Rail Road, focusing on efficiency and customer support in a remote setting.

➡️ Progressed from Customer Information Clerk to lead daily assembly of passenger cars across 11 yards, improving train readiness for revenue and non-revenue services.

➡️ Directed rail yard operations remotely, ensuring safety protocols while managing a dispersed team of yard workers.

➡️ Implemented efficient data tracking and reporting systems for performance records and safety certifications, resulting in prompt response during emergencies.

➡️ Liaised remotely with external agencies like Amtrak and New Jersey Transit to optimize train movements and enforce safety protocols.

➡️ Collaborated virtually with maintenance staff to address equipment needs, resolving operational issues swiftly.

Skills: Remote Leadership, Operations Management, Inter-agency Coordination, Data Management, Safety Compliance.

Yardmaster – Transportation Services 

Stanley Black & Decker, Inc.

As a Retail Specialist at Stanley Black & Decker, Inc., I excelled in leading cross-functional teams and driving sales volumes through efficient project implementation and market analysis.

➡️ Achieved the highest sales volume in the North East market, recognized with the 2006 Retail Excellence Award.

➡️ Led cross-functional teams to enhance productivity and efficiency in retail operations.

➡️ Utilized data research for effective project implementation and trend forecasting.

➡️ Provided coaching to team members to enhance their performance in a fast-paced retail environment.

Retail Sales Specialist – North East Market

🚀 A Single Moment Changed My Life Forever…



Losing my father at 47 taught me something powerful:
Systemic inefficiencies aren't barriers—they're invitations to innovate.

Growing up in resource-constrained environments, I saw firsthand how infrastructure gaps limit human potential. Today, I turn those gaps into mobility systems that perform under pressure.

I design calm in the middle of chaos.
Whether it's 80,000 fans moving through a FIFA stadium district or a snowstorm threatening critical rail ops, I help teams build systems that don't blink when the pressure hits.

For nearly 19 years, I've led operations across crisis-tested rail corridors and mega-event environments—managing transit, crowd flow, and contingency strategies that keep people moving when it matters most.

🔭 My current focus:
🏟️ Smarter fan mobility for FIFA 2026
🧠 Data-powered crowd flow strategies
⚡ Transit ops built for real-world disruption
🌎 Cross-border travel intelligence for mega-events

Backed by certifications in PMP, Lean Six Sigma Black Belt, and Agile, I merge precision planning with agile leadership. Whether it's a hurricane response, a multi-country stadium simulation, or a fan-first sponsor strategy, I deliver under fire.

Because when the stakes rise, only one question matters:
Can your system move under pressure?

📌 Let's connect if you're working on:
• FIFA 2026 city logistics
• Crisis simulation & urban risk audits
• Fan-first operations & crowd intelligence
• Smart city transit readiness

📬 DM me anytime
📍 NYC-based | Global impact | Quietly building smarter movement systems

Gregory Charles

Accenture in India

Service Delivery Ops Specialist (Manager)

➢ Supervising 3 lines of business (LOBs).
➢ Ensuring adherence to client deliverables, TAT, and production targets.
➢ Successfully led the SHP project.
➢ Increasing FTEs from 10 to 25
➢ Implemented automation solutions for productivity and quality improvement.
➢ Managed the Triage project.
➢ Clearing backlog volumes within 5 months without errors or escalations.
➢ Received client appreciation for exceptional performance.

Service Delivery Ops Senior Analyst (Team Lead)

➢ Managed a team of 25 FTEs remotely while supporting Chennai location.
➢ Led weekly and monthly performance review meetings with clients.
➢ Drove quality and production improvements.
➢ Initiated Medicaid and basic validation bots.
➢ Achieving significant improvements in productivity and quality.

Service Delivery Ops Analyst (SME)

➢ Transitioned the Sapphire project to Mumbai location.
➢ Overseeing the successful handover for 3 batches in Mumbai.
➢ Provided remote support to Mumbai team from Chennai.
➢ Ensuring seamless process transition and training.
➢ Audited DLA claims for Mumbai team

Transition Specialist

➢ Audited ATA claims to ensure SLA adherence, focusing on high-dollar, COB claims.
➢ Involving client meetings.
➢ Conducted quality meetings for 12 teams, shared quality trends, and process 
updates with a team of 350 FTEs.
➢ Sharing new process updates to the team in the team huddle.
➢ Conducting Process Knowledge Assessment.
➢ Suggesting action plan to Operation team to improve the quality.
➢ Giving floor support for the entire team.

Transaction Processing Associate

➢ Managed high-dollar, complex claims including authorization, duplicate, COB, SIU, 
and Medicaid claims in the Sapphire project.
➢ Ensured accurate and efficient claims processing to meet performance and 
compliance standards.
➢ Involving client meetings.
➢ Sharing new process updates to the team in the team huddle.
➢ Conducting Process Knowledge Assessment.
➢ Taking an action plan to improve the quality

Transaction Processing New Associate

Results-driven and accomplished professional with a strong foundation in healthcare claims domain. I have a proven track record of success at Accenture, where I started as a contract employee, eventually becoming a permanent employee in the role of a Process Associate in the Sapphire project. Throughout my career, I have showcased my leadership capabilities and process expertise, earning promotions to roles such as Quality Auditor, Subject Matter Expert (SME), and Team Leader.

 I thrive in dynamic environments and have successfully managed large teams, exceeding client expectations and receiving accolades for exceptional performance. My journey includes a stint as a Triage Project Manager, where I led a team of 20 offshore FTEs and achieved error-free operations, earning client appreciation.

 What sets me apart is my commitment to operational excellence and a passion for driving innovation. I have spearheaded numerous automation projects, streamlining processes and contributing significantly to productivity. My skills encompass research analysis, quality assurance, cross-functional team leadership, and a range of automation tools.

 I am currently seeking a managerial role where I can leverage my leadership skills, extensive process knowledge, and automation expertise to make a substantial impact. Excited about new challenges and opportunities, I am open to connecting with professionals and organizations aligned with a commitment to excellence and innovation.

Let's connect and explore how my experience and skills can contribute to mutual success!

taplio

The Battle

Gregory Charles

Dhasaradhan Selvam

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