OneShot.ai

OneShot.ai is the worlds first fully autonomous sales prospecting platform. The platform is able to self identify key prospects within your ICP and then use AI to autonomously prospect them with highly personalized messaging.

OneShot customers are able to automate all the manual tedious work of prospecting whilst increasing their meetings and response rates.

Co-Founder & CEO

CloudBees

Built and ran the northern EMEA sales team, hired and built team across U.K., Nordics and Benelux region to be become best performing region globally.

The region developed and implemented hyper growth processes to deliver the highest number of new logos across large complex enterprise.

VP Sales - EMEA

Neumob (acquired by Cloudflare)

Moved to San Francisco and was VP WW sales, Neumob. Acquired by Cloudflare.

Joined at pre-product, pre-revenue stage and built and ran global sales team for Accel backed Neumob from Bay Area.

Vice President of Worldwide Sales

Akamai Technologies

Operated and ran the U.K. enterprise sales team, with focus on large U.K. enterprise, partnerships and business development. 

The highest performing sales team within Akamai, significant growth across financial services and new logos.

UK Enterprise - Regional Sales Manager

cdnetworks

Built and ran the entire EMEA region building out team from 1-40 people in less than 3 years and scaling EMEA to be the fastest growing region in company, scaling from $2m-$35m in same time.

We operated and built teams across U.K. France, Germany, Benelux and Middle East. Over 80% of closed business was delivered through cold outbound prospecting with hyper personalized messaging.

Director of Sales - EMEA

Enterprise Account Executive managing large enterprise including U.K. finance, also built and managed South African business partnering with Big 4 SA financial services.

Enterprise Account Executive

Data Capture Solutions Ltd

New business account executive focused on new software division of traditional BPO services company.

Account Executive

Empirix, an Infovista company

SDR focused on supporting field account executives across EMEA region, responsible for engaging with new customers across the region to set up new meetings and support team across the sales cycle.

Sales Development Representative

Co-founder & CEO @Oneshot.ai

With over 20 years of experience in the software industry, I am a co-founder and CEO of OneShot.ai, the world's first fully autonomous sales prospecting platform. OneShot.ai uses AI to self-identify key prospects within your ideal customer profile and then autonomously prospect them with highly personalized messaging.

As a multi-time VP/CRO at hyper-growth SaaS companies, I have built and managed fast-growing sales teams across the globe, delivering the highest number of new logos and revenue growth. I have also been involved in two successful acquisitions and one unicorn company. I hold multiple patents, including the MeMo Sales Strategy, which is a proven framework for scaling sales operations and performance.

My mission is to empower sales professionals with the most advanced and efficient tools to generate more meetings and close more deals. I am passionate about leveraging AI to revolutionize sales prospecting and create a seamless and delightful experience for both sellers and buyers. I am always looking for new opportunities to partner with innovative and visionary organizations that share my vision and values.

Gautam Rishi

Eight Roads

Venture Partner with Eight Roads providing practical CS advice, coaching, mentoring and support on all things customer success.

Customer Success Venture Partner

Forecast

Chief Revenue Officer (CRO)

Joined Tech SaaS Start Up company - Forecast, to grow, scale and develop the Customer Success Team revenue and customer experience. Covering team structure, enablement and growth, customer journey and health score, CS tooling, customer growth and retention. Responsible for existing customer revenue $5m+, implementation success, land and expand, NDR and churn metrics. Plus Support team metrics, including CSAT, FTR and Help Center offering. Global team: USA, UK and Copenhagen.

Chief Customer Officer, (CCO)

Peakon

As a member of the Peakon C-Level team, I supported the 30x valuation growth at Peakon (now a Workday company) from funding to the recent $700 million sale to Workday. From April 1st, 2021 I worked   at Workday overseeing the successful transition and integration of the Peakon team and services.

As Chief Customer Officer, I am responsible for four, global, customer-focused teams - overseeing the following areas and revenue streams; Customer Success (implementation, adoption, prof services and account management), Support (24/7 online support and day-to-day support offerings), Customer Education ('Peakademy' - Peakon's online customer education and product certification platform) and Customer Revenue & Retention £50m+ (customer SaaS subscriptions, renewal, upsell, cross-sell & add-on).

Chief Customer Officer

Vice President, Customer Success

Deltek

Global responsibility for nine Deltek teams (4 x Customer Success & 5 x Global Support focused - total org 100+) spanning seven  ERP/SaaS products (Traffic Live, Maconomy, Vision, Deltek Talent, WorkBook, Conceptshare and PIM) and 5000+ SaaS customers.

Vice President, Customer Success 

Global responsibility for nine Deltek teams (4 x Customer Success & 5 x Global Support focused - total org 100+) spanning seven ERP/SaaS products (Traffic Live, Maconomy, Vision, Deltek Talent, WorkBook, Conceptshare and PIM) and 5000+ SaaS customers. 

Voted Deltek's Customer Success 'Leader of the Year 2016'

Responsibilities:
•	Grow revenue from base of over 5,000 existing clients in a SaaS subscription based model
•	Increase retention levels (and therefore lifetime value) of customers by reducing churn and increasing upsell
•	Increase the post-sale success and satisfaction of Deltek customers including CSAT score, feature adoption, positive testimonials and other appropriate measures of customer satisfaction.
•	Establish a strong management team, department structure and defined roles & responsibilities based on changing business needs
•	Maximise efficiency of the team – harness technology, process improvements and available data to develop customer KPIs, predictive indicators, health scores to determine which customers should be acted upon to reduce risk or capitalise on growth opportunity
•	Invest time in team development and training for continuous improvement
•	Provide appropriate channels (escalation process) for efficient and effective customer issue resolution
•	Work with other senior Deltek professionals to develop the customer journey and customer success interaction points 
•	Report directly into ETeam member and participate in company Senior Leadership Team to provide overall organisational leadership

Snr Director, Customer Success & Global Support

Managing numerous internal teams and many enterprise customer relationships, retention and revenue. Played a key role in two Deltek acquisitions - onboarding of the new companies to the Deltek Customer Success and Support organisations.  Constantly working towards CSM and Support KPIs and revenue targets.

Director, Customer Success & Support

Head of Customer Success

Rocket Communications (part of the Octopus Group)

Clients worked on: MLL Telecom, Sentrum Colo, NG Bailey, TP-LINK, CD Networks, The Technology Strategy Board, iWireless Solutions

PR Senior Account Director

Jenrick Commercial

Managing Consultant

Pop Recruitment Ltd

Founder & MD

Promote PR

Clients worked on: David Lloyd Leisure, Volleyball England, Gym Bunny & Gatorade

taplio

The Battle

Gautam Rishi

Melanie Lawn

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