lemlist

Growth Marketer

Mistouk

L'État a échoué... 🤦‍♂️

Aujourd'hui, presque aucun étudiant ne sort du lycée avec un bon niveau d'anglais.
C'est pourquoi Mistouk a été créé : rendre les étudiants maîtres de leur destin en les aidant à en finir avec l'anglais ⬇️

Mistouk, c'est la EdTech Frenchy qui aide les étudiants à en finir avec l'anglais en seulement 100 jours grâce à des technologies neurolinguistiques et sans avoir besoin de débourser des milliers d'euros dans un stage linguistique. 🚀

La formule : 4x15min/jour pendant 100 jours + un test en visio avec un professeur pour vérifier son niveau.

Rendez-vous sur www.mistouk.com ! 💻✨

Product Lead

BMS International

J'ai aidé une start-up incroyable à sourcer de nouvelles pépites dans un cadre paradisiaque. 
#Resourcefulness #MetLaFaya #ExtraMile

Chief Project Sourcing

Spentime

Spentime partait d'une idée simple : permettre à une personne amoureuse de casser la glace avec son crush. La personne reçoit une photo pixelisée de son crush qui met 30 jours à se dépixiliser. À l'issue de ce temps, il faut donner une réponse qui changera peut-être la suite de sa vie…

L'aventure spentime s'est terminée à la fin de l'année 2020 mais vous pouvez retrouver mon interview sur le site Les Echos Start à l'adresse suivante : https://start.lesechos.fr/apprendre/mooc-formations/a-17-ans-jai-lance-un-site-de-rencontres-amoureuses-1184713


//================================//

Spentime was a dating website that allowed users to ask their crush out in a unique and creative way. The crush received a pixelized photo that became clearer over 30 days, and at the end of the countdown, they had to make a decision.
• Designed, built, and operated the website at 17 years old
• Piloted the search engine optimization (SEO) strategy
• Featured in an article in the French business magazine Les Echos Start as a successful young
entrepreneur. (https://urlz.fr/kofx)

Fondateur

Your PLG buddy 💊 | Growth + Content + Ops Marketer @ lemlist | Follow for the best tips from top PLG SaaS doers

We've a lot to learn by analyzing what works at a company. For me it's PLG, because I realize I've got some cool things to say on that.

Hey there! I'm all about Product-Led Growth and love geeking out about it. Currently working at a product-led company where I get to put these strategies into action every day.

I believe great products should sell themselves, and I'm fascinated by how the right features, user experience, and "aha moments" can drive growth better than traditional marketing alone.

Always up for coffee chats about user activation, reducing friction, or that magical product moment that turns casual users into champions. Been there, tested that, and happy to share what actually works!

Drop me a message if you're interested in swapping PLG war stories or brainstorming growth ideas that don't require massive ad budgets. 

Let's talk :)

#ProductLedGrowth #virality

Pierre Bruneau

Nemanja Nedić

Customer Service Representative

Silver Bell Group

Providing assistance to clients by troubleshooting issues, answering product questions , ensuring seamless product adoption and guiding users to maximize the value of the software. Proactively managing support cases. Collaborating with technical support team, product team and the IT team in order to resolve technical problems and improve, gathering client feedback, ensuring a positive customer experience that drives retention, loyalty, growth and satisfaction through exceptional service and product knowledge.

Client support

Customer Success doo Beograd

Team lead: Guiding and supporting a team of 10 customer support agents to deliver quality service. Responsible for mentoring staff, monitoring performance, resolving escalated issues and ensuring that workflows run smoothly. Helping improve and implement processes, share feedback and maintaining high service standards in a fast-growing environment.

Director of Operations: Overseeing day-to-day business operations, ensuring efficiency, scalability and service excellence. Responsible for optimizing workflows, manaiging budgets, aligning the team with company goals and implementing processes that improve customer experience. Setting up processes, ticketing systems and workflows. Worked closely with the leadership to drive growth, streamline support operations and build sustainable systems for long-term success.

Team Lead / Director of Operations

morph

Coordination and managing US nationwide vehicle transport logistics, ensuring timely, smooth pickups and deliveries. Building and maintaining strong relationships with drivers, carriers and clients alike. Optimizing routes, controlling costs and resolving issues effectively. Leveraging deep industry knowledge and negotiating skills to maximize efficiency, compliance and customer satisfaction in a fast-paced environment.

Auto Transport Dispatcher

MCF MegaCom Film

Providing translation for films, scripts and promotional content, ensuring accuracy, consistency and tone alignment. Preserving creative intent while adapting dialogue and materials for global audiences. Delivering precies, polished work under deadlines, contributing to the studio's international reach and impact.

Translator

SAVA OSIGURANJE, Srbija

Broker Insurance Department

UNIQA osiguranje Srbija

Direct insurance sales, building a client portfolio. Providing guidance on insurance products through knowledge of insurance. Tailoring solutions to client's needs while ensuring regulatory compliance. Building and maintaining strong client relationships, managing timely payments and policies from onboarding to renewal and delivering reliable support to drive trust, satisfaction and long-term loyalty.

Licensed Insurance Agent

Dedicated and results-driven individual with strong commitment to customer satisfaction and continuous learning, I leverage my analytical mindset and team spirit to ensure seamless operations and elevate user experience.

Most customer support teams are told: “Never say no to a customer.”

I get where this comes from. 
Nobody wants to disappoint a customer.

But here’s what happens when you always say yes:

Your team gets stretched thin. 
Deadlines slip. 
Quality drops. 
And customers actually end up frustrated, because you promised something you couldn’t deliver.

Saying yes to everything sounds like good service. 
But it’s actually the quickest route to burnout and broken trust.

The best support teams I’ve seen are not afraid to set boundaries.

They’ll say: 
“We can’t do that right now, but here’s what we can do.” 
Or: 
“This request is outside our scope, but let me suggest an alternative.”

It’s honest. 
It sets clear expectations. 
And it shows you care enough to be real.

In the long run, customers remember that you were upfront with them, not that you agreed to something and failed.

Support isn’t about endless yesses. 
It’s about building trust, even when the answer is “no.”

When critical systems start to fail under the weight of technology chaos it’s no longer just an IT problem. It’s a sign that enterprise architecture has become a strategic mandate.

Companies that master enterprise architecture do more than fix systems—they reshape their entire future.

They cut costs, speed up projects, and pivot faster in a rapid-changing world.

But when disruption hits and operations stall, EA isn’t optional. It’s a must-have.

Think of it as the blueprint for resilience.

In today's landscape, ignoring it risks millions lost in revenue and reputation.

Delayed merger integrations, security breaches, and broken customer experiences—all signs your architecture needs urgent attention.

Smart leaders see EA as the engine of growth and stability.

Because when systems align, magic happens. 
Less chaos. More control. 
Faster innovation. 
Real competitive advantage.

If your business is feeling the heat, it’s time to prioritize your enterprise architecture. 
It’s the strategic game-changer you can’t afford to ignore.

taplio

The Battle

Pierre Bruneau

Nemanja Nedić

Followers

Posts

Engagements

Likes

Performance ScoreNemanja Nedić's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Pierre Bruneau

Nemanja Nedić

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Nemanja Nedić's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreNemanja Nedić's LinkedIn Performance