For more than 16 years, my work has centered on one mission: helping professionals communicate with clarity, connect with confidence, and lead with presence. 

I began my journey with a deep interest in psychology and human behavior, and over time built a leadership ecosystem that empowers individuals to rise in their careers through stronger communication intelligence and inner awareness. 

My background includes a Doctorate in Psychotherapy & Counseling, certification from the American Psychological Association, and Neuro-Linguistic Programming training to help in establishing the foundations that guide the science-based, practical approach I use with leaders today.

I work with senior and mid-level professionals who want more than technical success and are looking to be the influence, respect, and a voice that is recognized in high-stakes environments. Through my signature Zenith Communication Intelligence framework, I help them move past hesitation and into confident leadership by strengthening presence, decision-making clarity, and interpersonal dynamics. 

My work combines emotional intelligence, psychology, and real-world leadership behavior, enabling clients to not only speak well but to lead with intention and authenticity.

My career highlights include:

 • Coaching and mentoring more than 20,500 individuals globally, equipping them with stronger communication, leadership, and relational skills.
 • Building the Zenith School of Leadership which is rooted in the 5 Inner Intelligence Framework with a vision to help professionals elevate self-awareness, emotional intelligence, and influence.
 • Supporting senior professionals in mastering executive presence, handling high-pressure conversations, and strengthening credibility inside their organizations.

If you are someone who believes you are ready to create a bigger influence and strengthen your Communication Intelligence to lead with greater clarity and authority, I am just a message away.

Gurleen Kaur

Arabia Insurance Company

Operations Officer

Pearl Insurance Brokers Co LLc

Insurance Officer

Noor Takaful

Insurance Operations Assistant

Allianz Global Corporate & Specialty (AGCS)

Financial Lines Claims Adjuster

Allianz Technology

Motor Claims Specialist

Award-winning insurance professional with extensive expertise spanning medical insurance operations, financial lines, and motor claims management across the UAE market. With a proven track record of excellence recognized through multiple accolades, including Allianz Star of the Month and Outstanding Performance Awards, I bring comprehensive knowledge of UAE insurance regulations and best practices to every role.

My journey in insurance has equipped me with deep expertise in medical policy administration, and regulatory compliance with DHA/HAAD/Riayati MOH guidelines. I excel in managing complex stakeholder relationships, from coordinating with TPAs and brokers to ensuring exceptional customer service delivery. My experience includes specialized training in Financial Lines Claims Adjustment from the UK, complemented by certifications in Life Insurance, OPEX Yellow Belt, and Excellence in Claims.

In my current role as Operations Officer, I leverage my technical proficiency across multiple insurance platforms including CASA Xchanging, Global Genius, and Oracle ERP to streamline processes and enhance operational efficiency. My approach combines strong analytical skills with proactive problem-solving, ensuring both regulatory compliance and customer satisfaction. I take pride in my ability to identify and mitigate fraudulent activities while maintaining high standards of service excellence within established SLAs.

Key strengths: Medical Insurance Operations | Claims Management | Financial Lines | Regulatory Compliance | Process Optimization | Stakeholder Management | Risk Assessment | Fraud Detection | Customer Service Excellence | Team Training | Quality Control | Documentation Management

A dedicated professional with a Bachelor's in Computer Application, I am passionate about driving innovation in insurance operations while maintaining the highest standards of service delivery. My commitment to continuous learning and adaptation to industry changes enables me to consistently deliver value to organizations and stakeholders alike.

Caren I.

taplio

The Battle

Gurleen Kaur

Caren I.

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