Haianh Nguyen

☀️ 30/30 | Find 1011 ways to get things done | Growth Marketer @Upsy Shopping Helper🚀

Hi there! I'm Hai-Anh. In Finnish, my name means "shark" 🦈. I don’t look fierce like a shark but I do have fierce power to push boundaries.

I was a CRM and Marketing Automation Specialist at Upseller, a B2B SaaS high-tech company. I’m a Marketing Manager at Seppo.io, a company providing high-tech communication solutions for B2B clients.

I have a strong background in business strategy, digital marketing, and automation.

Experienced in:
☘️ Managing marketing automation and CRM systems to ensure smooth collaboration between sales and marketing. I aim to optimize processes todrive growth.
☘️ Overseeing the email marketing lifecycle—from capturing leads to nurturing engagement.
☘️ Creating engaging content for blogs, newsletters, webinars, landing pages, case studies, and customer interviews.
☘️ Using inbound marketing, SEO, SEM, web analytics, and performance marketing to increase retention, brand awareness, and conversions.
☘️ Reporting to C-level executives and working closely with cross-functional stakeholders.

I'm passionate about data analytics, MarTech, and learning by doing. I love experimenting with new strategies, testing channels, and measuring results. I also enjoy being surrounded by warm-hearted, authentic people.

I'm looking for a workplace to stay long-term and opportunities to grow my skills, expand my network, and make a positive impact in the marketing world.

Junior Growth Marketer

- Content creation
- Website update 
- Email marketing campaigns
- Social media management 
- Video production

👉 In order to 
- Generate inbound leads
- Build brand identity and awareness

iTechwx

Key Responsibilities:
Leadership and Team Development: Lead and mentor a team of technical support specialists, fostering a collaborative and high-performance work environment. Provide guidance, training, and development opportunities to enhance team capabilities.
Technical Expertise: Serve as the subject matter expert on Windows operating systems, commercial device management, and deployment methodologies. Stay updated on the latest industry trends and Microsoft technologies.
Customer Support Excellence: Oversee the resolution of complex technical issues related to Windows devices and deployments. Ensure timely and effective support delivery to meet or exceed customer expectations.
Deployment Strategy: Collaborate with cross-functional teams to develop and implement deployment strategies that align with client business objectives. Optimize deployment processes for efficiency and scalability.
Process Improvement: Identify opportunities to enhance support processes and tools. Implement best practices to improve team productivity and customer satisfaction.
Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams. Communicate effectively to ensure alignment and understanding of support initiatives.
Reporting and Analysis: Monitor support metrics and prepare regular reports on team performance, customer satisfaction, and deployment outcomes. Use data-driven insights to inform decision-making and strategic planning.

Technical Support Lead

• Offer timely technical guidance and support to Windows Server Devices and Deployment team.

• Collaborate across teams to execute technical solutions.

• Mentor junior colleagues and contribute to strategic project planning.

• Ensure team meet technical performance and key performance indicators (KPIs).

Acting Subject Matter Expert - Technical Advisor

• Represent Microsoft and communicate with customers on Windows Server - Devices and Deployment Product

• Implement standard processes for effective problem resolution and customer satisfaction.

• Respond to customer feedback, utilizing Microsoft escalations and meeting targets.

• Document incidents and report customer suggestions and technical issues to Microsoft.

• Collaborate with cross-group peers and Microsoft resources to find solutions.

• Produce quality documentation and share with appropriate team members and tech lead.

• Ensure compliance with service operation processes and data privacy guidelines.

Technical Support Engineer - Windows Server OS Devices and Deployment

Secomus Technology

Senior Customer Service Representative

Beae - Flexible Landing Page Builder

Customer Support Team Lead

OpenCommerce Group

- Receive and respond to international customers' requests via phone, and live chat
- Build the workflow for CS Department as well as QC for CSR agents
- Support Dev, Products, Sales, and Marketing teams in daily tasks
- Seller issue: create and import mockup, Campaign management, theme and store settings, Facebook and Google configuration for emails, social media, SEO, etc.

NEXTGEN MOBILE TECHNOLOGIES PVT LTD

CSR - Customer Service Representative for U.S Market - Upinus Project
- Receive and respond to U.S customers' requests via phone, and email
- Build the workflow for CS Department as well as QC for CSR agents
- Support Billing, Logistics, Products teams in daily tasks
- Limit the number of chargebacks and claims for the clients companies 

Achievements and skills gained:
- Sharpened communications skills via phone and email
- Actively learn from foreign experts to implement self's knowhows in Customer Service
- Maintain the morale and mood of coworkers
- Manage the project efficiently with Trello
- Achieve monthly KPIs

CSR - Technical Support Representative - Honda HMS Project
- Receive and respond to customers' requests via phone, remote control (TeamViewer) and email
- Assist HEAD user in daily task within Sales, Services and Spare Parts section
- Collaborate with system techs team and management team on developing and implementing the HMS system

Achievements and skills gained:
- Sharpened communications skills via phone and email
- Actively learn from foreign experts to implement self's knowhows in Customer Service
- Maintain the morale and mood of coworkers
- Manage the project efficiently with Trello
- Achieve monthly KPIs

Customer Service Representative

CSKM Global Institute

EMBA Programme Coordinator 

Hà Vân Jsc 

Executive Assistant

Booking.com

My responsibilities include but do not restrict to:
- Receiving and analyzing photographing tasks 
- Working on site to produce quality images that strictly follow the tasks requirements
- Handling and processing composed images to meet the optimum quality for marketing, and business operations' purposes
- Delivering the final images on time

Freelance Photographer

Creailoa Oy

My responsibilities included:
Writing English content for the company's blog and social media channels (Twitter, Instagram, Facebook)
Creating and monitoring the social media campaigns
Analyzing collected data from various media channels for decision-making aids

Social Media Intern

Kinetic Vibe

As the main photographer for the band B1A4 from Korea in their concert night 09 Dec, 2015 in Helsinki, my tasks are:
- taking photos of technical preparation
- taking photos of the band peformance that included all the outfits and highlights of the night.
- taking photos of the crowd and their expression toward their idols to show the atmosphere.
- taking photos as the band and the fans gather together.
All photoshoot and photo editing were caried out during the night.

Event Photographer

As a proactive, open-minded internationalized human being, I task myself on the path of supporting people weather their lifetime crisis. Currently developing my senior years in technical support expertise, I am tasked with equipping my coworkers, especially gen Z junior team members, with the opportunity to catapult their careers, and to evolve themselves into a bettering version of leadership and professionalism. In this way, I will change my surroundings into a state-of-the-art sophisticated society.

taplio

The Battle

Haianh Nguyen

Anh Tran

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