Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

ISG (Information Services Group)

Partner Global Enterprise Change @ISG

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Board Member

C4G Consulting

Founder of Change 4 Growth.  Responsible for the overall success of the Consulting Business of Change 4 Growth.. Our main focus is around Transformational Change Management (and helping create change capable organizations),  Leadership Development, Employee Engagement & Culture, Training & Communication, eLearning development and Project Delivery Support.  In addition, I am a Global motivational and key note speaker on Topics around Change Management  (Leading Change / Surviving Business Transformations), Culture & Employee Engagement (supported by my book, POWERED BY HAPPY) and Leadership (can be to specific groups, i.e. Leading Change, Women in Leadership).  We are located in Columbus, Ohio and London, England servicing all over the world!

CEO & Global Motivational Speaker on Transformational Change, Leadership and Employee Engagement

Sequent Inc.

Responsible for the overall success of the Consulting Business of Sequent, Inc. Our main focus is around Organizational Development (Training Strategy, Design, Development and Delivery (ILT / eLearning), Change Management / Communication); Talent Management (Leadership, Culture, Sucession, Performance & Compensation) AND HR Technology Solutions (HRMS / LMS / Talent Acquisition, Talent Mgmt, OnBoarding,etc).  In addition, I am a National key note speaker on Topics around Change Mgmt  (Leading Change / Surviving Business Transformations), Motivational Speeches around employee engagement (supported by my book, POWERED BY HAPPY) and leadership (can be to specific groups, i.e. Women in Leadership)

EVP & Managing Director of Consulting, AUTHOR and Global speaker

Chase

Head of Retail Training for all branches across the country - This included 2400 branches.  All facets of training strategies, design, development and delivery, development tools and standards, learning infrastructure (LMS) organizational development and change management.

Sr. Vice President - Org Change, Retail Training & Development

Limitedbrands

Responsible for all Technolgy and Process Learning / Change management System implementations for all Limited Brands, which include Victoria's Secret, Bath and Body Works, Express, eTc.  Also responsible for the Internal Corporate Help Desk (Call Center) and the POS (Stores) Call Center.  In addition, was responsible for all Service Managment (SLA's and Managment Reporting) for the relationship between IT and the businesses.

Director Of Learning & Change, Support and Service Management

Fritz Companies

Regional Support Exec (Systems, Training and Change Management Support) 

County Savings Bank

Jumbo CDs / Payoffs

Passionate Transformational Change Executive & Best Selling Author (Powered by Happy) on Culture and Employee Engagement.  Beth helps organizations successfully navigate through any changes, large or small.  She helps to set the right culture of change, develops & coaches leaders on how to lead change most effectively and helps employees & organizations as a whole adapt to change.   Life Long Learner and prior Chief Learning Officer, Beth & her team helps organizations develop their associates and leaders for maximum performance and for each person to be their best self. ISG focuses on being servant leaders and helping organizations perform while they transform.  

Top areas of expertise include: 
Transformational Change Leadership, Coaching & Execution 
Employee Engagement & Culture
Motivational / Keynote speaker - Leading Change / Employee Engagement / Women in Leadership
Organizational Change Management / Small Business to Global Enterprises - Strategy to Execution
Culture & Employee Engagement Practices, Successes and Execution
Large Scale Implementation Support (ERP Systems implementations, Business Process Changes)
Omni Channel Support
Organizational Development
Leadership Development / Coaching
Learning Strategies/Instructional Design/eLearning 

Specialties: Retail Industry

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The Battle

Shiv Singh

Beth Thomas

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