Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

Digital World Industrial Ltd

Do you have a wholesale, retail or trade business that could benefit from online sales or selling on Amazon and/or eBay? 

Do you have access to low priced goods? 

We help small business and medium business grow, scale and develop by creating online sales revenue for clients through Amazon, eBay, Etsy and website sales, adding a whole new dimension to your business. We also efficiently manage Amazon seller central accounts to maximise sales and minimise costs. 


Having generated over £1,000,000 in profitable sales in my own eCommerce company, before selling the brand on to an aggregator, I have become an expert in online sales and an industry leader in selling products on eCommerce marketplaces such as Amazon, eBay, Shopify, Facebook and one's own website. 

Our services help with:

-Transforming wholesale/retail/trade businesses by creating online sales revenue streams.

-Setting up online stores and accounts, creating listings, optimising and growing eCommerce sales within a business which has not previously been able to do so.

-Finding unique online sales opportunities and products for wholesale/retail/trade businesses, which would have never been discovered using other sales methods

-Building, growing, optimising and scaling online sales revenues for wholesale/retail/trade businesses from A to Z, while also teaching the businesses operators how to manage the online stores independently.

-Training wholesale/retail/trade businesses who I work with, how to run the online store, which I helped them create, so that they can operate the online stores without any assistance from myself or other service providers.

-Educating individuals in changing their lives by selling their own brand of products and retailing online

-Teaching individuals how to build, grow and maintain their own eCommerce business independently

Ecommerce Consultant

Mayani Industrial Ltd

Acquiring, renovating and letting of our own portfolio of buy to let properties 

Investment of capital into small & innovative ventures

Managing Director

Proxinova Technology Ltd

• Achieved over £1,000,000 in profitable sales within 4 years.
• Developed skills of resilience, persistence, and identification of self-improvement opportunities through the continuous advancement of the company.
• Applied learnings such as troubleshooting and problem-solving from technology qualifications, to optimize cost and time efficiency.
• Developed the technical skills required for maintaining a business reliant on technology systems.
• Cross-platform selling and data management.
• Experienced in business-to-business trade and co-operation management.
• Developed business and entrepreneurial skills in understanding how different parts of the business directly and indirectly affect each other.
• Acquired skills of communication and efficiency in the commercial & product retail process.
• Achieved fluency in the use of technology to create efficient, automated systems of logistics.
• Practiced in the process of budgeting, cash-flow and the need for financial management.

Founder & CEO

Sichern Hardware Ltd

• High level skill in technical product and services management.
•  Completed network, work station and host set up and maintenance. This demonstrated my
understanding of operational resilience and system redundancy within a business.
•  Acquired an understanding of how device management and running costs must be factored into decision
making from carrying out equipment and vendor research and purchasing.
•  Understood the need for optimizing user interaction through functional trends and activity of users
through troubleshooting and technical assistance for the office staff and group policy management.
•  Responsible for the repair, maintenance, recovery and management of devices.
•  Identified the need for appropriate device management from both a local and remote perspective,
through device and network inventory tasks, as well as maintaining device baselines.
•  Enhanced understanding of how change management of information technology systems affects users,
roles and functions.
•  Applied flexibility, agility and elasticity within technological systems to enable the business to operate
efficiently while maintained confidentiality, integrity and availability of devices, systems and networks.

Technical Specialist

PIONEER INFORMATION SOLUTIONS LTD

•  Network, device management and maintenance of client networks and devices to enable business
continuity and stability of critical systems.
•  Troubleshooting various types of nodes, at all layers with a variety of issues, such as laptops, desktops,
routers, switches, either booting correctly or not joining a network for reasons caused at any of the 7
network troubleshooting layers to find a resolution.
•  Spiceworks logging, resolving of tickets and support notes by taking down model name, model number,
serial and service tag numbers for any machines or equipment which required fixing. Logging the
symptoms of the issue and details obtained from the customer, testing theory of probable cause, the
result and resolution and finally checking all functions of the device are still active and responding as
expected. Proving experience in the industry leading method for troubleshooting as an individual or as
part of a team.
•  Recommending and deploying equipment to clients and customers such as customers looking
for a new office PC, laptop, printer, server or smartphone. Determining a budget and use
level based on research conducted for us to purchase, install and maintain the new network device,
which gave me a deep understanding of how hardware and equipment closely relate to budget,
operation and maintenance time and costings of a business and its processes.
•  Repair and restoration of damaged machines and equipment, often PCs and laptops. This included
replacing a damaged hard drive, fan, or upgrading an older slow PC, laptop or server with new hardware
components and OS. Displaying experience of systems working at their hardware level.
•  Site visits to client warehouses and offices for layer 1, physical connection works with ethernet and/or
fiber optic connectivity with direct local connections being made at servers, PCs and laptops for new
connections, installations, troubleshooting or maintenance, developing my understanding of physical
network infrastructure.

Help Desk Technician

ALL BEES LIMITED

Identified development opportunities by taking on the trade counter sales manager role. This enabled
me to quickly learn the various product offerings and understand their technical requirements, which
resulted in promotion of further sales by me.
•  Used my in-depth knowledge of the products and coding system to improve PoS and CRM
naming and coding patterns, reducing training times for new staff.
•  Streamlining logistics through coding patterns, packaging and packing to improve efficiency
both from a cost and time perspective.
•  Managed a team of staff (English/non-English speaking) to keep dispatch operations continually flowing.
•  Calculated new sales and customer service strategies to maximize efficiency, sales and customer
satisfaction.
•  Self-taught IT and technology skills for launching and training colleagues on the ecommerce trade
which I had created within the business.

Sales & E-Commerce 

Having founded & sold a multi-national online brand, I have developed a keen interest in start ups, their development and their growth. 

I have played major roles within the ecommerce and information technology sectors and am always excited to further my impact. 

My personal passion is to help others in need and thrive as part of a team, coupled with my enthusiasm for learning more and developing myself and others through problem solving.

These have led my interests towards helping individuals and small businesses to transform themselves through online retail and ecommerce

taplio

The Battle

Shiv Singh

Neilen Mayani

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