Belron® 

Accountable for change management, business readiness & adoption across the Technology & Transformation (T&T) portfolio. Member of T&T Senior Leadership Team.

Head of Global Change & Readiness

Emerge Management Consulting

Delivering real business results using a human-centered approach. Current projects include:
• Global Change Lead across multiple transformation programmes for an international vehicle glass replacement & repair organisation
• Transformation Lead for a large public sector department. Using a data-driven approach to define the change strategy, service model and channel shift approach
• Defining the growth & marketing strategy for multiple SMEs to enhance their brand and generate additional revenue

Director

Accenture

My focus was on major customer experience and business transformation programmes with core roles including:

• Customer Experience Transformation & Cost Reduction Programme - Mobilised a data-driven operational desk function using predictive analytics and machine learning to proactively resolve customer issues and identify £Xm efficiency savings. Established the PMO function, delivering agile governance and commercial management across 120+ resources
• Customer Service Strategy – led the assessment of a global £Xbn contact centre contract, covering multiple customer channels, segments and countries
• GDPR Business Readiness & Change - led all business critical change and readiness activities to drive data compliant behaviour ahead of the imminent EU GDPR deadline

Strategy & Consulting Manager (Comms & Media)

My focus was on major B2B transformation programmes and core roles included:

• B2B Digital Agile Transformation - managed the customer experience team in a digital transformation programme, defining the overall customer experience framework and strategy 
• B2B Sales Transformation (Pegasystems) - led the agile delivery and global rollout of Pegasystems platform across 1000 users. Responsible for managing a team of 30+ resources to deliver all onboarding, support, training and comms. 
• Digital Strategy Design (B2B) - designed the overall customer experience and capability roadmap
• eCommerce International Deployment - led all European market onboarding, readiness and engagement for an eCommerce deployment
• B2B Sales Transformation (Salesforce.com) - designed the overall sales and governance requirements for a global Salesforce.com deployment

Management Consultant (Comms, Media & Technology)

My focus was on a B2B Global Sales Transformation programme (award winning international Salesforce.com deployment) and my core responsibilities spanned the end-to-end delivery lifecycle.

I managed end user training, change, comms and operational readiness activities across multiple releases, ~24 markets and ~20,000 users. I developed a multi-tiered global support model and ticketing tool spanning ~60 agents & led deployment go live activities.

Consulting Analyst (Comms, Media & Technology)

Accepted within a cohort of ~20 interns, my core responsibilities included: market analysis, global pipeline support, process definition and programme risk management

Internship

I Help Transform Businesses with Real Consulting

I spent my entire career as a Management Consultant at a leading global consulting firm. During this time, I helped to successfully transform some of the world's best companies. I led award winning transformations & delivered multi-million pound savings for global leaders including Vodafone, Telefonica, Openreach, BT and Canon.

During 2020 when COVID struck, I decided to take a leap of faith in myself and become an independent consultant. I haven't looked back since.

I now help to transform small, medium and large businesses using my breadth of cross industry expertise alongside my human & wellbeing centred approach.

For large businesses, I deliver the following:
• Business, Digital and Agile Transformation
• Business Change Management & Readiness 
• Programme and Project Management
• Customer Experience and Capability Design
• Data Driven Consulting, Analytics & Insights

For small & medium businesses, I deliver the following:
• Defining a winning business strategy
• Growing sales, marketing & engagement
• Enhancing brand and social media presence
• Improving operational processes & identifying cost reduction opportunities
• Business coaching & mentorship

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Some feedback extracts I received during my career - from client, managers & team members

"Shiv’s an excellent person to work with, a hard worker who is able to switch from task to task seamlessly. He is personable and data focussed and has that rare skillset of knowing the detail yet being a truly innovative and strategic thinker"

"Shiv is an absolutely joy to work with. He has the rare ability of being able to drive tangible client results in a truly human way - an example we should all strive to follow"

"Shiv is calm under pressure which is key in managing teams especially when work needs to be produced under tight deadlines and when there are problems that need to be quickly escalated and solved"

"Shiv has been an exemplary leader and coach - he has had a major contribution to my learning, growth and success. He always has been and continues to be a very forward thinking and innovative leader"

"It’s rare to come across talent like Shiv. I was particularly impressed by Shiv’s ability to handle even the toughest of projects effortlessly and deliver high quality results every time"

"Shiv has such a strong reputation for making a positive impact for his clients and for our business. He's is always a safe and trusted pair of hands, and can always work to help solve some of our client's most challenging endeavours"

Shiv Singh

KPMG

- Risk and Controls transformation manager
- Global lead for development of KPMG’s flagship cloud-based IT risk transformation offerings 
- Department team leader implementing initiatives to foster a positive culture

Technology Risk Consulting (GRC) - Manager

Technology Risk Consulting (IT Audit and GRC)- Assistant Manager

Technology Risk Consulting (IT Audit) - Analyst

NSPCC

Volunteer

Unitemps

Overall aim was to be a positive student role model encouraging young people to consider university as a viable and attractive option. As a student ambassador, I provided support and assistance to all the young people and fellow staff members involved in the open-day activities, in a safe and friendly manner. Some of the on-campus activities conducted include: ensuring that parents and students queries are dealt with,  deliver presentations based on own experience of higher education and promoting the City University London in a persuasive manner to both students and parents.

Student Ambassador

Self-Employed

During Summer 2011, tutored children between the ages of 6 to 15 in Maths, English and Dance. I looked to inspire students in their subjects and try to find the best techniques to help each student learn and absorb. Key responsibilities that I undertook include:
o  Mark and assess work and examinations set during lessons, ensuring that feedback is provided to students promptly 
o  Provide parents with children's progress card and recommend on ways to improve. 
o  Organise local events where students can perform (dance) and in turn, increase their self-confidence.

Maths, English and Dance Tutor

Bazar Royal

As a sales assistant, I was:
o  Assisting customers and dealing with their queries 
o  Controlling stock / Liaising with suppliers to make orders and control the progress of existing orders
o  Responsible for operating the cash register and giving quotation to customers 
o  Recording sales and order information on a daily basis 
o  Reviewing own sales performance, aiming to meet or exceed targets

Saleswoman

Hospital El Sabinal

During my sixth form, I volunteered to work in a local geriatric hospital where I dealt with psychiatric patients. The key responsibilities included: 
o  Listening to patients and providing them with moral support 
o  Assisting them in various day-to-day tasks
o  Encouraging patients to embrace a collaborative culture/friendly environment within the hospital 
o  Helping organise trips for patients

Experienced Manager in the Technology Risk Consultancy practice at KPMG, specialising in Governance, Risk and Compliance (GRC) implementation and transformation.

taplio

The Battle

Shiv Singh

Resham Advani

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