Fortis Hayes

As the founder and principal recruitment consultant at Fortis Hayes, I lead our team in delivering exceptional talent acquisition solutions. With a proven track record in Tech, Telecoms and Engineering roles. I specialise in executive search, niche recruitment, team building and contract roles. 

My focus is on building strong relationships with clients and candidates, understanding their unique needs, and delivering results-driven solutions. I leverage my extensive industry knowledge and network to source top-tier talent and facilitate successful placements.

Fortis Hayes provides talent for clients in the UK, US, Europe and globally.

Founder

Transputec Ltd

Spearheaded the establishment of a new billing and operations department from inception. Developed and implemented comprehensive operational frameworks, including financial processes and controls. Successfully optimised resource allocation and streamlined workflows to drive efficiency and accuracy.

Billing & Operations Manager

Off to Work

Leading and optimising financial operations through strategic management of a high-performing team. Responsible for overseeing the entire financial lifecycle, including accounts receivable, payable, and purchase ledger functions.

Billing & Accounts Supervisor

FSB 

Managed financial data analysis and processing for B2B gaming clients. Utilised advanced Excel to produce accurate billing and invoicing. Ensured compliance through rigorous auditing.

Billing and Financial Analysis Manager

TelcoSwitch

Spearheaded the transformation of billing operations through the implementation of the Ability platform, resulting in significant cost reductions. Successfully introduced revenue recognition principles, enhancing financial accuracy and compliance.

Billing Manager

Telcoinabox UK

I am managing UK billing operations for Telcoinabox Ltd, to ensure all telecoms bills are produced and reconciled as well as all supplier invoices reconciled against raw carrier billing data. A major part of this role is maintaining and updating the product and billing database utilising SQL, in effect being the manager and gatekeeper of billing, revenue assurance, price routing, and the product portfolio.

Key Achievements:

•	Designed revenue assurance methods with measures to detect billing anomalies and reconciliation of CDR data preventing losses and increasing profits
•	Developed and innovated new efficient workflows saving time and money
•	Transformed billing processes and developed automation for efficiencies
•	Facilitated methods to reduce revenue loss through reconciliation of accounts receivable vs. invoices
•	Enhanced the b2b customer satisfaction rating to 100% consistently by introducing process improvement

Amongst my greatest achievements during my time here has overseen the improved efficiency of several business processes, saving time and people’s power. This was achieved through auditing using Excel, innovating workflows including automation and database simplification utilising Excel and SQL.

Billing Operations Manager

•	Orchestrated the timely execution of the Bill-Run process; rating telecoms CDR charges through to invoice production in Sage (end-to-end delivery)
•	Telecoms Billing system configuration and regular innovation of the Billing Project Implementation
•	Developing and building a SQL telecoms database of billing rate plans for new and existing CDR charge types
•	Data Mining (SQL / Excel), mapping of billing import methods and new CDR import methods
•	SQL / Database Management System (DBMS) analysis for current, new and variable mapping of CDR data to charge type and rating, including test specifications
•	Financial auditing in Excel and analysis of carrier and wholesale charges reducing revenue loss performing reporting to stakeholders – company directors and accountants
•	Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and charge issues related to billing

Billing Analyst

•	Advanced use of Excel, Access, SQL managing telecoms data.
•	Responsible for telecoms provisioning and supporting business clients managing their client databases using ZenDesk (similar to Jira) and Utilibill (similar to Ability) CRM.

Client Support Analyst

NHS England

•	Managing HR and recruitment for doctors and staff

Operations Manager

•	Maintaining health and safety, infection control and practice protocols
•	Quality and Outcomes Framework Manager
•	Submission of immunisations to CCG (Clinical Commissioning Group)
•	General administration including letters, referrals and other ad hoc duties and management of clinician Locum cover
•	Records Administration and RA sponsoring for NHS smart cards, dealing with GPIT at NHS England and SaaS suppliers in the maintenance of EMIS Web and Docman
•	Coding and mapping patient data to the NHS database

Operations Coordinator

The Bannatyne Group

Administrator

Engineering & IT Recruitment Solutions UK & Globally | Founder @ Fortis Hayes | Your Talent Acquisition Partner 🔍

Are you struggling to find top talent to drive your business forward?

Are you tired of generic CVs and generic candidates?

I specialise in delivering exceptional talent in:

- Engineering
- IT (Telecoms, Web3, Software DevOps, SAP, ServiceNow)
- Billing (Finance, Revenue Operations)


I tailor my approach to your unique needs, ensuring you get the right candidates, not just any candidates.

Let’s discuss how I can help you build high-performing teams and drive business growth.

#executive search #cxosearch #nichejobs #specialisedtalent #teambuilding #contractrecruiting

Haroon A.

TradeWinds Experience

Vice-President Sustainability and Stakeholders Relations | Board Member

Vice President

Senior Manager

Angel Network Botswana

Board Member | Head of Deal Flow

I am part of the Angels Network Botswana as an angel investor and mentor for startups in Botswana, specifically those striving to create positive societal impact. 

My focus is on supporting young entrepreneurs who bring innovation and sustainability to create positive change in our society and a sustainable future for Africa.

Member, Angel Investor

FLORES Coaching

Coach for Sustainable Leadership and Happiness | Founder

The GruupUp Company

The Gruupup Company was founded in 2017, with the vision to bring the community spirit back and help each other.

GruupUp is a mobile application developed for smartphones. The mobile application together with mobile phone GPS location and Mobile Operator location based services allows you to anonymously alert, message, announce or call for help to other online users within close geographically proximity.

Go to your Apps Store (Apple or Google) and download GruupUp now for free. 

Learn more visiting www.gruupup.com, Facebook, Instagram or YouTube

Co-Founder

Oracle

Southern Africa Development Countries, Enterprise business applications (ERP, SCM, EPM, HCM and CX)

Senior Regional Manager | SADC Applications

HCM Cloud Evangelist
Territory Management

HCM Territory Manager | Angola

Globalsoft CBSC

Business software, Healthcare, Education, Municipalities

Managing Director

OMNIdata Trading, Lda.

Executive Director

Solbi

VAD - IT Hardware & Software Distribution

Angola Sales Country Manager

Home Automation & Security Business Director

Betronic B.V.

Software and Hardware for Security Industry, design, development and manufacturing

RP Equipamentos e Serviços

Industrial & engineering solutions provider. software and advanced solutions, robotic and industrial automation, CAD/CAM and high-tech solutions for the footwear industry.

Sustainable Business Leader | TradeWinds Vice-President | ESG | Angel Investor and Sustainable Startups Mentor | PCMK Coach (APC) | MBA Organisational Happiness

I'm a business leader passionate about sustainable leadership and happiness at work. I specialise in mentoring and coaching individuals and teams for positive impact on the world while finding fulfilment. 

Angel investment and mentoring startups for sustainable development. Member of Angel Network Botswana 

Contributing writer published in Happiness Gazette magazine.

Guest speaker to Happiness Business School 2023-2024 classes.

By the end of 2023 I have been awarded Linkedin ‘Top Voice’ in all the following categories:

🏆Corporate Sustainability 
🏆Sustainable Development 
🏆Environmental Design 
🏆Leadership 
🏆Leadership Development 
🏆Team Leadership
🏆Thought Leadership
🏆Communication 
🏆People Management 
🏆Executive Coaching 

Currently serving as the Vice President of Tradewinds Experience, a values-driven organization promoting sustainable living, I take pride in my commitment to driving positive and permanent change.

Using Mind-Kinetics coaching and mentoring, I help individuals discover their purpose, lead with authenticity, and develop sustainable business practices. My focus is on guiding individuals on the path to sustainable leadership and happiness, emphasizing values alignment, meaningful relationships, and self-care. By leveraging empathy, active listening, and tailored coaching programs, I empower others to unlock their potential.

If you're interested in topics like sustainable leadership and happiness, I invite you to follow me and join the community conversation. Together, we can make a difference. Thank you for taking the time to read my profile, and I look forward to engaging with you!

taplio

The Battle

Haroon A.

Ricardo J Flores

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