Fortis Hayes

As the founder and principal recruitment consultant at Fortis Hayes, I lead our team in delivering exceptional talent acquisition solutions. With a proven track record in Tech, Telecoms and Engineering roles. I specialise in executive search, niche recruitment, team building and contract roles. 

My focus is on building strong relationships with clients and candidates, understanding their unique needs, and delivering results-driven solutions. I leverage my extensive industry knowledge and network to source top-tier talent and facilitate successful placements.

Fortis Hayes provides talent for clients in the UK, US, Europe and globally.

Founder

Transputec Ltd

Spearheaded the establishment of a new billing and operations department from inception. Developed and implemented comprehensive operational frameworks, including financial processes and controls. Successfully optimised resource allocation and streamlined workflows to drive efficiency and accuracy.

Billing & Operations Manager

Off to Work

Leading and optimising financial operations through strategic management of a high-performing team. Responsible for overseeing the entire financial lifecycle, including accounts receivable, payable, and purchase ledger functions.

Billing & Accounts Supervisor

FSB 

Managed financial data analysis and processing for B2B gaming clients. Utilised advanced Excel to produce accurate billing and invoicing. Ensured compliance through rigorous auditing.

Billing and Financial Analysis Manager

TelcoSwitch

Spearheaded the transformation of billing operations through the implementation of the Ability platform, resulting in significant cost reductions. Successfully introduced revenue recognition principles, enhancing financial accuracy and compliance.

Billing Manager

Telcoinabox UK

I am managing UK billing operations for Telcoinabox Ltd, to ensure all telecoms bills are produced and reconciled as well as all supplier invoices reconciled against raw carrier billing data. A major part of this role is maintaining and updating the product and billing database utilising SQL, in effect being the manager and gatekeeper of billing, revenue assurance, price routing, and the product portfolio.

Key Achievements:

•	Designed revenue assurance methods with measures to detect billing anomalies and reconciliation of CDR data preventing losses and increasing profits
•	Developed and innovated new efficient workflows saving time and money
•	Transformed billing processes and developed automation for efficiencies
•	Facilitated methods to reduce revenue loss through reconciliation of accounts receivable vs. invoices
•	Enhanced the b2b customer satisfaction rating to 100% consistently by introducing process improvement

Amongst my greatest achievements during my time here has overseen the improved efficiency of several business processes, saving time and people’s power. This was achieved through auditing using Excel, innovating workflows including automation and database simplification utilising Excel and SQL.

Billing Operations Manager

•	Orchestrated the timely execution of the Bill-Run process; rating telecoms CDR charges through to invoice production in Sage (end-to-end delivery)
•	Telecoms Billing system configuration and regular innovation of the Billing Project Implementation
•	Developing and building a SQL telecoms database of billing rate plans for new and existing CDR charge types
•	Data Mining (SQL / Excel), mapping of billing import methods and new CDR import methods
•	SQL / Database Management System (DBMS) analysis for current, new and variable mapping of CDR data to charge type and rating, including test specifications
•	Financial auditing in Excel and analysis of carrier and wholesale charges reducing revenue loss performing reporting to stakeholders – company directors and accountants
•	Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and charge issues related to billing

Billing Analyst

•	Advanced use of Excel, Access, SQL managing telecoms data.
•	Responsible for telecoms provisioning and supporting business clients managing their client databases using ZenDesk (similar to Jira) and Utilibill (similar to Ability) CRM.

Client Support Analyst

NHS England

•	Managing HR and recruitment for doctors and staff

Operations Manager

•	Maintaining health and safety, infection control and practice protocols
•	Quality and Outcomes Framework Manager
•	Submission of immunisations to CCG (Clinical Commissioning Group)
•	General administration including letters, referrals and other ad hoc duties and management of clinician Locum cover
•	Records Administration and RA sponsoring for NHS smart cards, dealing with GPIT at NHS England and SaaS suppliers in the maintenance of EMIS Web and Docman
•	Coding and mapping patient data to the NHS database

Operations Coordinator

The Bannatyne Group

Administrator

Engineering & IT Recruitment Solutions UK & Globally | Founder @ Fortis Hayes | Your Talent Acquisition Partner 🔍

Are you struggling to find top talent to drive your business forward?

Are you tired of generic CVs and generic candidates?

I specialise in delivering exceptional talent in:

- Engineering
- IT (Telecoms, Web3, Software DevOps, SAP, ServiceNow)
- Billing (Finance, Revenue Operations)


I tailor my approach to your unique needs, ensuring you get the right candidates, not just any candidates.

Let’s discuss how I can help you build high-performing teams and drive business growth.

#executive search #cxosearch #nichejobs #specialisedtalent #teambuilding #contractrecruiting

Haroon A.

Virginia Vila

I design for how people read, decide, and connect online.

Workig at the intersection of UX, content strategy, and digital writing. 

My focus? Clarity and behavior-aware communication to make digital content more human and easier to act on.

→ Fractional UX Content Designer & Strategist for B2B & B2C brands: 

- Websites & product flows
- Messaging systems, and internal communication.
- Brand narrative across touchpoints.

Recent work includes:

• Competitive benchmarking.
• Communication guidelines.
• Messaging playbooks.
• Web transcreation (ES → EN).

• CX Awards: Concept & scriptwriting for Culture & Strategy categories (winners in both).

• Franchise acquisition journey:

    * Interviews review & insights analysis
    * Journey mapping
    * Content strategy
    * Narrative design
    * Communication materials

→ Content design for digital professionals & service providers:

Build an online presence so they see you for what you know, without losing who you are.

 - Feedback for your words: strategic editing and UX thinking to make your content clear, and effective. 
- Design for you content: visuals that support what you say and how you want to be seen.

• Social media assets
• Website and Landings
• Presentation decks and lead magnets

Senior UX Content Designer & Strategist

COLLABWITH

- UX Lead in a white-label B2B project: led the full process from discovery to delivery. Including process audits, stakeholder interviews, user flows, wireframes, mockups, UX writing, and user testing. 

- UX Designer & UX Writer for Collabwith’s own platform: improved usability and clarity across key features.

- UX Designer & UX Writer for Collabwith’s public-facing website, optimizing user journeys and content structure.

- Created clear, human-centered copy for transactional emails, aligned with the platform’s tone and business goals.

UX Lead

K4I Forum in the European Parliament

- Design of the European Innovation Area site and the dedicated web for the 1st European Innovation Area Summit: UX Design, Web Design and Implementation. 
- Support the Communication Team in terms of web content.  
- Revision and update of the Knowledge 4 Innovation sites ecosystem.

UX & Web Designer

adidas

- Implemented the first UX/UI and first QA process within the mobile Scrum team, ensuring design consistency and validation across sprints.

- Kickstarted the review and update of the company’s mobile style guide to establish scalable visual and content standards.

- UX Designer and UX Writer within the mobile team.

- Service Designer in an Innovation project to increase adidas employees’ satisfaction in their digital workplace. My idea was selected and later on, implemented by the company.

Senior UX & Content Designer

Dundee Service Jam

Dundee Service Jam was part of a global, non-profit event running simultaneously in 120+ cities around the world. Over the course of 3 days, participants co-designed new services under a shared global theme. With 50+ attendees, Dundee became the 8th largest Jam worldwide.

I was part of the initiating and core organising team, leading the event from concept to execution. I was particularly responsible for social media strategy and communications, resulting in a sold-out event.

Service Design Event Organiser

NCR Corporation

As part of the Consumer Experience Design & Innovation Labs:

- Service Designer for a leading banking client. Journey mapping and experience analysis to reduce in-branch wait times. Designed storyboards and user flows to support a tech-based queue management solution rooted in user-centered design.

- UX/UI Designer in a mobile app project from concept to fully-working prototype. This project was awarded internally and showcased at NCR’s annual global innovation exhibition with great success.

This role marked my early integration of UX strategy, service design, and storytelling to solve real-life customer experience problems.

UX Designer and Service Designer

Full management of the company's mobile phone fleet in Spain. Technical support, issues, contract negotiation, selection of devices, reports and billing control.

Mobile phone administration

Vodafone

Technical support for medium to large size companies helping clients connecting to the Internet using different devices and technologies. 
Furthermore, I took the initiative to create and update an internal website with technical information, processes, technical guides and notifications to help the department.

Mobile broadband Customer Service Specialist

Eurotac

Complete revision of repaired mobile phones. In charge of training new department colleagues. Liaison with both the Logistics and Technical departments.

Quality control technician

The secret has always been in the UX | Content Designer | UX Designer

Ever wonder what makes you stop to read content?

You’re scrolling, until something catches your eye 👀.

The visuals pull you in.
The story resonates.
The text flows.

And before you know it, you've reached the last word.

Why? Because the content was designed for how you actually read online.

But there's something else.

For the past 7 years, I’ve worked with brands like NCR, Adidas, and Philips. Blending UX design, content strategy, and digital writing to help them connect with their audiences.

And here’s the tea.

The missing ingredient? 

Not about being louder or flashier.
(unless that's your thing, ofc).

It’s about talking to your audience while letting them read YOU.

That's how you build trust. 
That's how your message gets across.
That’s how you keep them coming back.
(= retention through connection)

So...How can we work together? 

→ Fractional UX Content Designer & Strategist for B2B and B2C brands:

I design content experiences that are easy to navigate, read, and act on. Across websites, product flows, and internal communication.

I also shape brand voice, messaging systems, and communication playbooks to build consistent narratives.

→ Content guidance for digital professionals & service providers:

Build an online presence so they see you for what you know, without losing who you are.

- Feedback for your words: strategic editing and UX thinking to make your content clear, and effective. 
- Design for you content: visuals that support what you say and how you want to be seen.

• Social media assets / Website and Landings / Presentation decks and lead magnets

That's it. 

If you’ve made it this far, thank you.
(it also proves that you stayed to read more :p)

And if you’re nodding along, say hello in the DMs!
 
Let’s make them stop scrolling, because of YOU.

taplio

The Battle

Haroon A.

Virginia Vila

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?