Harshvardhan Mishra 👹

I was in my very first Sales Job, right out of college, I was more excited than scared. 

Probably that's a good thing. 🤷 

But yeah, one fine day, I asked help from a Senior Director in my team, to give me some e-mail templates & cold call scripts, if the lord had it.

Lord smirked at me, and said: "You are a wild horse Harsh, you have not been tamed yet"

My eyes wide open, in disbelief, I questioned, 'if I was a Horse all this time?  " 

First of all: "Excuse me, what??" 😮

But come to think of, I do love open grassfields, have empathy and am intelligent but still, the confusion prevailed. 🤔 

Only to realise that he had left me on my own. 

And probably that's a good thing too. 🌼 

Because dramatically getting hurt by his one small comment, I ignited fire in me, called another founder ( Sridhar - B2Brain ) and said:

"I can't take this anymore" 

"We need to build a support system" 

"He said, 'I hear you'" 

"Let's do it" 

And thus somehow a Sales Community for SaaS Sellers was born 🥂

In the midlife, it became to be known as Sales 101, and man we did and do some great fun 🤩 

- Brunches ( Mixers ) 
- Workshops 
- Rant Sessions / Zigs 

and much more. 

So that little idea is now a movement, where we want to build an ecosystem for Indian SaaS Sellers and provide a home, a village, a shoulder to take them forward together 🫂

Account Executive

Working in SMB Sales

Harshvardhan Mishra

JPMorganChase

Associate - Conversational Analytics

Deloitte

Technology & Transformation - Customer Service &  Application Design

Conversational AI Consultant

Amelia

- Working as a part of the Cognitive implementation department to handle solutions for European clients.
- Creating high level flows on various use-cases for providing a streamlined solution, use case flows, and slot filling. 
- Intent Recognition Design which constitutes intents and entity role classification, composite entity mapping, normalization, lemmatization, NLU training and improvement with minute bifurcations to suit all possible personalization.
- Pioneered methodologies, tools and best practices for working with NLU and machine learning in language models

Conversational NLU & ML Architect

Skit (previously Vernacular.ai)

• Create unique Bot Persona and human like conversational UX to bring variation in Bot personality 
to suit the user's temperament and conversation style.
• Analyzed performance metrics, KPI and OKR’s to constantly match the revenue goals.
• Building bot with linguistic variations of expected user Intents to optimize bot intelligence, call 
tagging, updating API’s and generating YAML codes and documentation.
• Create flow diagrams/design docs for context maintenance, recovery dialog, flavor text, etc. using 
prototyping tools. Designing and delivering conversational AI MVPs, pilots, and POCs.
• Analyzed user chat history and optimizing intents and assisted A/B testing, focus group, usability, 
and QA testing to make design recommendations
• Led system personality efforts to anchor voice bot consistency, voice, tone, inclusivity, Cooperative 
Principle, turn-taking, cognitive load, pragmatics, prosody, speech and language technologies (e.g., 
ASR, NLU, TTS).
• Make a substantial contribution in developing new application to templatize bot flow and 
conversation, and keep constant review on Live projects to further increase conversion rate.
• Increased the ROI by 15% through multiple live projects in the BFSI sector, scripting video and 
creative materials for POCs, marketing demos, and interactive sales collateral.

Conversation Designer (Voice AI)

Gen AI Conversation Designer | NLP Architect | Prompt Engineer | Product Manager - Conversational AI Building bots that are more personable than your favourite barista🧋

Crafting conversational experiences that connect and engage through the power of AI. I’m a talkative team builder, believe in team success👷‍♀️ 
With 4+ years of experience I have successfully delivered bots for clients like Disney+, Wells Fargo, Mastercard, Fujitsu, Signify, Hulu, CalSTRS and in industries like Hospitality, Airlines, IT Service Desk, BFSI, AMC’s, etc. 

I speak fluent human and robot. Let me translate your brand into bot-tastic conversations! As a conversational AI designer, I give bots the gift of gab. They may not have a mouth, but they sure know how to talk! 🗣️

My bots have answered 62,000+ customer calls, generated 40,000+ unique leads, increased 20% customer conversion and reduced 80% calling efforts of the human agents 📈
I build chatbots with human-like qualities, like empathy, humor, and sarcasm. But don't worry, they're programmed to hold back on the sass 😎

taplio

The Battle

Harshvardhan Mishra

Ahana Sarkar

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