CEO @ McLean Forrester | I help organizations leverage technology to increase efficiency, agility, and profitability.

Over the last 25 years, I've led technology transformations, rescued companies on the brink of collapse, and built AI solutions that deliver measurable ROI.

My mission is to help leaders cut through the hype and modernize with systems that actually work.
I help organizations increase operational effectiveness, improve their bottom line, and build AI solutions that solve real problems, not just chase trends.

I'm the founder of McLean Forrester, where we specialize in AI implementation, modernization, and IT & data strategy.

My portfolio: 
→ I'm the founder of McLean Forrester, building AI solutions that drive highest ROI for clients 
→ I lead technology initiatives that transform organizations 
→ I've rescued a company on the brink of collapse through technology innovation 
→ I've saved clients from wasting thousands of dollars on technology that wouldn't fit their needs
→ I coach leaders on YouTube, sharing proven systems for AI, leadership, and modernizing with confidence

My results: 
→ 25+ years in leadership, technology, and product development
→ Built AI solutions that increase operational effectiveness and bottom-line results 
→ Turned "impossible" challenges into breakthrough moments 
→ Created lasting results by prioritizing people and clients equally 
→ 0 hype, 100% proven systems

If you want to learn how to modernize your organization without the fluff, connect with me here on LinkedIn.

If you want to explore how AI can transform your operations: → Let's talk: https://mcleanforrester.com/contact-us/

Checkout my YouTube Channel here where I share the lessons, stories, and systems that help leaders cut through the hype, modernize with confidence, and lead with impact. 

https://www.youtube.com/@HeatherMcLean1

Heather McLean

World Wide Technology

-Manage 20-30 direct reports in the Software & Automation Engineering (S&AE) group
-Coach direct reports on how to handle conflicts and concerns on their projects
-Advocate for placement on projects, while managing staffing and utilization
-Prepare and deliver annual performance reviews
-Prepare and deliver compensation reviews
-Prepare, deliver, and monitor quarterly Management by Objectives (MBOs) for each direct report
-Coach during the self-nominated promotion process
-With other managers, strategize how to roll out company endeavors
-Deliver Integrated Management and Leadership (IML) training on a variety of topics, including Trust and Coaching for Success
-Approve expense reports and timesheets
-Advisor for Technical Writing discipline
-Interview Technical Writer candidates for the Strategic Resourcing department

Engineering Manager

-Wrote and edited technical documents for customer delivery
-Assisted in allocating Technical Writer resources across projects and engagements
-Mentored new team members
-Drafted career framework for team
-Drafted onboarding processes
-Screened and interviewed contract resources
-Member of the Application Services Communications Advisory Council (2022-2023)

Senior Technical Writer

In an Agile, custom-development environment:
- Updated and maintained application online help in Confluence
- Proofread/edited all documentation produced by team members
- Partnered with UX team member to analyze application current and future state, then recommend interface best practices
- Created and implemented writing standards
- Peer reviewed CIS security policies

Project team won:
- Highest Performing Team award, April 2020
- Red Carpet Recognition, Q3

Contract Technical Writer

AdventHealth

- Member of a technical writing team that mitigated gaps in IT policies, procedures, work instructions, workflows, etc. to achieve HITRUST certification.
- Worked closely with internal HITRUST assessors and control owners on analysis and documentation in the following areas:
  o	Access Control
  o	Password Management
  o	Facility Physical Security
  o	Audit and Logging
  o	Configuration Management
- Mentored a team member who was new to technical writing.

KNOWiNK

Worked with developers, trainers, business analysts, client support, and project managers to:
- Write and update end user documentation for ePulse software and Poll Pad
- Create and vet writing standards
- Proofread RFP responses
- Proofread client-facing communications

Olin

For the Global Information Security department:
- Using NIST 800-53, identified gaps in existing policy and procedure content
- Wrote new IT policies and procedures
- Updated existing IT security policies and procedures
- Analyzed policies from varying lines of business to determine which content was valid at the corporate level
- Consolidated policy content and formatted into correct templates in preparation for publishing

FirstHealth of the Carolinas

In response to an audit, wrote or updated 40+ IT security policies and procedures, including:
- Change Management
- Disaster Recovery Plan
- Information Systems Access Control
- Data Loss Prevention
- Email Retention
- Patch Management

DataVerify

In an Agile environment:
-Consulted on and executed redesign of IT department space on Confluence
-Created and updated IT content on Confluence, including templates, instructions, workflows, job descriptions, and so on

Reinsurance Group of America, Incorporated

As part of the Human Resources IT team, updated Workday documentation and consulted on SharePoint redesign effort.

Centene Corporation

As part of the Security Policy & Awareness team:
-Prepared and edited security awareness materials, including elevator banners, help topics, and newsletter content
-Updated security awareness intranet site in SharePoint 2013
-Edited Federal Services User Acceptance Testing System Security Plan (SSP)
-Created writing standards to be shared across the internal security organization
-Edited existing policies, standards, and procedures
-Researched and recommended themes and giveaways for Security Awareness Week

CenturyLink

Technical Training
Delivered instructor-led training to approximately 250 infrastructure, client change, and data center users on the Remedy Change Management system.

Technical Writing
-Analyzed existing global ITIL Change Management policy, processes, and workflows to identify where updates were needed.
-Updated Remedy Change Management policies, processes, and workflows.

Contract Technical Trainer/Technical Writer

Brädo Creative Insight

Wrote 21 IT security policies and standard operating procedures, positioning Brädo to securely serve their healthcare clients. Topics included:
-Personally Identifiable Information (PII)
-File Transfer Protocol (FTP)
-Privacy
-HIPAA
-State Security Breach Notification
-Global Privacy
-Pharma Marketing
-Information Security Standards in California, Nevada, and Massachusetts

Freelance Technical Writer

Experienced senior technical writer/editor, copywriter, copy editor, proofreader, and methods analyst.

Specialties: 
Technical Documentation
Copy Editing
Template Creation and Maintenance
Policies and Procedures
Proofreading
Confluence
Copy Writing
Writing Standards
Healthcare
Information Security
NIST
HITRUST
HIPAA
Methodologies
Consulting
People Management

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The Battle

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