CEO @ McLean Forrester | I help organizations leverage technology to increase efficiency, agility, and profitability.

Over the last 25 years, I've led technology transformations, rescued companies on the brink of collapse, and built AI solutions that deliver measurable ROI.

My mission is to help leaders cut through the hype and modernize with systems that actually work.
I help organizations increase operational effectiveness, improve their bottom line, and build AI solutions that solve real problems, not just chase trends.

I'm the founder of McLean Forrester, where we specialize in AI implementation, modernization, and IT & data strategy.

My portfolio: 
→ I'm the founder of McLean Forrester, building AI solutions that drive highest ROI for clients 
→ I lead technology initiatives that transform organizations 
→ I've rescued a company on the brink of collapse through technology innovation 
→ I've saved clients from wasting thousands of dollars on technology that wouldn't fit their needs
→ I coach leaders on YouTube, sharing proven systems for AI, leadership, and modernizing with confidence

My results: 
→ 25+ years in leadership, technology, and product development
→ Built AI solutions that increase operational effectiveness and bottom-line results 
→ Turned "impossible" challenges into breakthrough moments 
→ Created lasting results by prioritizing people and clients equally 
→ 0 hype, 100% proven systems

If you want to learn how to modernize your organization without the fluff, connect with me here on LinkedIn.

If you want to explore how AI can transform your operations: → Let's talk: https://mcleanforrester.com/contact-us/

Checkout my YouTube Channel here where I share the lessons, stories, and systems that help leaders cut through the hype, modernize with confidence, and lead with impact. 

https://www.youtube.com/@HeatherMcLean1

Heather McLean

UNITED BIOSOURCE PATIENT SOLUTIONS, INC.

Information Technology Business Analyst

World Wide Technology

Dynamic Agile Business Analyst and Product Owner at a global professional services powerhouse, spearheading initiatives for multinational clients to drive tangible business outcomes. 
•	Lead cross-functional collaboration with client stakeholders, UX/UI experts, engineers, and QA teams to prioritize features and maintain scope agreement throughout the project lifecycle. Champion seamless communication between stakeholders and delivery teams, ensuring alignment on business needs across distributed teams. Partner with clients and technical teams to distill business and technical requirements into actionable, testable user stories in Azure DevOps.
•	Craft comprehensive product roadmaps, user story maps, and presentations to streamline complex concepts and propose outcome driven solutions for all organizational tiers. Identify pivotal business functions and priorities, proactively mitigating impacts on internal and external stakeholders to ensure smooth project rollout and adoption. 
•	Pinpoint improvement areas and address gaps by thoroughly understanding & documenting current and future state business processes. Ensure project success by anticipating and mitigating risks, issues, and dependencies in collaboration with the team. Continuously refine requirements elicitation processes and project communication strategies for optimal efficiency and effectiveness.

Agile Business Analyst

Kforce Inc

Led business and technical requirements management for a high-stakes multimillion-dollar legacy replacement program, preserving vital operational processes throughout. 
•	Orchestrated sessions with multiple vendors and Dealer Program executives to clarify requirements for funding engine system replacement. Skillfully juggled multiple concurrent work streams on $12M program with dependencies on third-party vendors. 
•	Ensured alignment among stakeholders by defining and documenting program scope and arranging business validation reviews.  Established functional work streams, instituting a business capability delivery model to prioritize business needs by value and complexity, ensuring uninterrupted operations. Pioneered process improvements while analyzing current state business processes for enhanced efficiency.

Senior Business Analyst

Walt Disney World

Oversaw business and technical requirements for several multimillion-dollar multi-year agile initiatives, revolutionizing the Ticketing & Sales Platform in line with strategic vision. 
•	Conducted comprehensive business analysis to ensure clear program goals and strategic alignment for projects within the Ticketing & Sales portfolio. Spearheaded process efficiencies within the Marketing & Sales Business Analyst community, yielding $1.2M/year savings over six years. 
•	Managed project scope and communicated effectively with stakeholders to foster a unified vision and project understanding. Drove change management communication to ensure smooth adoption of the final product. 
•	Conducted detailed analysis of proposed solutions to mitigate risks and streamline business processes. 
•	Partnered closely with the Quality Assurance team to mitigate risk and meet business needs. Managed User Acceptance Testing (UAT) efforts to secure overall business acceptance of the final product, negotiating timely defect resolution with development teams. 
•	Designed a non-functional requirement (NFR) training program, enhancing transparency and efficiency within the global business analyst and technical teams. 
•	Contributed expertise to the BA Community of Practice Agile Playbook, focusing on NFR management, user acceptance criteria, and user story writing. Recognized with the Walt Disney Legacy Award for exceptional performance in planning and delivering a critical program.

Performed key business analyst functions to bolster a legacy property management replacement program, addressing process inefficiencies with a blend of business and technical acumen. 
•	Managed project initiation requests, providing high-level estimates, identifying assumptions, and mitigating risks to align with project budget and timeline constraints. Spearheaded the automation of Disney hotel housekeeper assignments, streamlining procedures and enhancing efficiency saving $2.5M. 
•	Performed business analysis across diverse technology projects, optimizing and modernizing business processes, including compliance and Disney’s external partnership hotel programs. Guided the automation of hotel reservation processes for Disney Resort Area hotels, aligning with PCI credit card transmission guidelines. Served as lead business analyst on projects such as implementing credit card guarantees for Disney dining systems, ensuring PCI compliance and delivering value across the organization. 
•	Co-founded the BA Center of Excellence to uphold and refine business analyst standards organization-wide.

Lead Business Analyst

Paychex

Delivered top-tier quality assurance expertise across a spectrum of projects and initiatives, enabling executive decision-making through robust reporting practices. 
•	Pioneered quality assurance reporting standards tailored to meet executive-level needs, enhancing transparency and clarity across the distributed/cross-functional organization. Streamlined overtime reporting processes through effective analysis and automation, aligning with a business initiative to optimize time reporting for medical professionals. 
•	Acted as a pivotal link between customer service representatives and development teams, swiftly addressing and prioritizing customer concerns to maximize value delivery. Orchestrated meticulous test cycles for multiple technology projects, ensuring comprehensive end-to-end test coverage and requirement validation.

Software Testing Engineer

Kinetics

Supported the implementation of airline self-service check in kiosks for multiple airlines including Northwest and Frontier Airlines. Developed and executed a training program for manual testers, onboarding and managing entry level QA analysts. Conducted onsite testing to ensure the reliability and efficiency of the self-service kiosks.
•	Led formal reviews of requirements documents with the Business Analysis team, ensuring functional requirements were validated through manual and automated testing. 
•	Designed and implemented a comprehensive learning program for quality assurance testers, recruiting and training candidates to participate. Provided mentorship to entry-level QA analysts through personalized coaching sessions and group workshops.

Quality Assurance Analyst

Seasoned business analyst with a decade of experience driving strategic analysis and adding value to high-stakes multimillion-dollar programs. Skilled at influencing stakeholders and collaborating across diverse business, technical, and cultural landscapes. Expert in requirements elicitation, analysis, and communication, adept at bridging the gap between business and technology. Confidently navigates complex technical environments with meticulous attention to detail and exceptional interpersonal skills. 

At World Wide Technology, the team and I support global clients by translating business needs into actionable development plans. Using scrum and kanban, we refine product backlogs, ensuring each feature is strategically aligned to deliver maximum business value. Our collaborative efforts center around creating shared visions that drive cross-functional teams towards successful implementation.

My role as an Agile Business Analyst encompasses facilitating user story writing and prioritization sessions, which contribute to the continuous learning and empowerment within our organization. With a commitment to fostering a cooperative environment, we’ve consistently met and exceeded project goals, delivering results that resonate with our clients' business objectives.

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