McLean Forrester

McLean Forrester is a woman & service-disabled veteran-owned technology and consulting firm based in the Midwest, focusing on generative AI, automation, application modernization, cloud migration, and agile software development capabilities.  Our Founders each have over 20 years experience in designing and delivering technology solutions for private and public sectors.

Co-Founder & CEO

World Wide Technology

Strategic leader for 400+ person Application Services Division spanning software engineering, devops, technical program management, product management, quality assurance, and agile coaching.  Change catalyst for the organization, working across business lines to increase operating efficiencies and collaboration.  Led Strategic Program PMO to include development and implementation of operational models, policies, procedures, key performance indicators, resource utilization, and budget management.  Ensured portfolio management strategy aligned with the organization’s goals and objectives.

Sr Director Software Delivery & Product Management

United States Air Force

I held many positions throughout my 20-year military career, from global supply chain management for the Department of Defense and recruiting operations for the Air Force, to management of an IT portfolio worth over $400M for the US Transportation Command, the nation's global military logistics provider.  No matter the role or the organization, I excelled in building high performing teams and driving results.  My military career taught me how to be an adaptable leader, a change agent, and a strategic thinker, ready for any challenge thrown my way.

Lt Col Retired

Park University

Online and in-person instructor for seven logistics, science and management courses; content developer for two of the courses.

Adjunct Professor

CEO @ McLean Forrester | I help organizations leverage technology to increase efficiency, agility, and profitability.

At McLean Forrester, we build AI solutions that bring you the highest ROI, increasing operational effectiveness and improving the bottom line. 

I started McLean Forrester for a simple reason: I knew we could do better.  Better for clients, and better for the people doing the work. Those are my highest priorities, and they’re the reason we consistently deliver exceptional value.

For over 25 years, I’ve been in the thick of leadership, technology, and program management, watching how the right strategy and the right team can completely transform an organization. But I also saw where companies fell short: chasing deliverables without caring enough for the people or the clients who make success possible.

At McLean Forrester, we change that equation. We take care of our people so they can take extraordinary care of our clients. It’s not fluff.  It’s how we achieve results that last.

My career has been built on turning big challenges into “I can’t believe we did that” moments. From rescuing a company on the brink of collapse to creating platforms that help families in crisis, I’ve seen the power of pairing smart, innovative solutions with genuine human care.

I believe in leading with empathy, executing with excellence, and making sure every solution connects directly to the real-world needs of the people it serves. Because when clients feel valued and teams feel supported, the results speak for themselves.

Checkout my YouTube Channel here where I share the lessons, stories, and systems that help leaders cut through the hype, modernize with confidence, and lead with impact. 

https://www.youtube.com/@HeatherMcLean1

Heather McLean

Someone says, "Thank you for your service," and I know they mean well.
But here's what I always tell them:
"You were worth it."

Most people pause, a little surprised.
I’m not trying to be clever.
I really mean it.

Raising my right hand, swearing an oath to the Constitution... that moment shaped me more than any job title on my resume ever could.

That sense of belonging, of being part of something bigger than yourself...
It's hard to explain if you haven't felt it.
Ask any veteran, and you’ll hear the same story. Service isn't just a job, it's a community with purpose build into every day.

In the corporate world you can care about the mission, feel proud of your team, even believe in what your company stands for.
But it's never the same as standing shoulder to shoulder with people who’d do anything to keep each other safe.

Sometimes I forget how different it is.
And sometimes I struggle to understand folks who don’t feel that deep pull of patriotism.

You don’t need a uniform to make a difference, but you do need to care about something bigger than yourself.

So I’ll keep saying it, every time:
"You were worth it."

To my fellow vets - Happy Veteran's Day! Thank you for your service!

And for those on the outside looking in, what builds that sense of purpose for you?

#Veterans #Service #Leadership
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Founder & CEO, McLean Forrester | I build high-value AI solutions that transform organizations. | People-First Leader in Tech & Transformation

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The magic of Glühwein!

Spent a week in Germany exploring  Christmas markets across a few famous cities, and it's been an amazing trip!

The food, festive atmosphere,  welcoming locals, and of course the Glühwein has made this very memorable, and even better than we could've expected! 

If you're looking for a fun Christmas adventure, you won't be disappointed. 

Have you been?  What was your favorite part? 

PS: We visited Cologne, Mainz, Frankfurt, Nuremberg, and Rothenberg ob der Tauber

Being a woman founder in tech feels like I'm always auditioning for the lead role, even though I created the part.

I'm proud, excited, but also pressured. 

Pressure to prove I belong. To be twice as prepared, twice as resilient, twice as patient. To be seen as competent.

Some days it's exhausting. Carrying the burden of leadership... people counting on me for their livelihood. And doing it alone.

But then there are moments when I see my team thrive. Or when I watch another woman step up, speak out, and own her space. 

It's then I realize I'm not just building a company. I'm building a path. Creating something amazing people want to be part of.

A path for others to walk, run, and maybe even dance down. 

It’s not easy. But it’s worth it. And I keep going because I'm also loving every minute of it.

Who’s inspired you to keep going when the road got tough?

#WomenInTech #Leadership #WomenFounders #TechTransformation
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I used to think work-life balance was a myth. 

That if you wanted to build something meaningful, you had to sacrifice weekends, vacations, even sleep. 

But then I looked around and realized what I was missing. 

Dinners with family. Long walks with my husband. The simple joy of doing nothing for a while. 

So I made a change. 

I started blocking off time for life, not just work. 

At first, it felt selfish. But then I noticed something: I was better at my job. More creative. More patient. 

Turns out, rest isn’t a reward. It’s a requirement. 

If you’re waiting for permission to take a break, here it is. 

What’s one thing you do to recharge outside of work?

#WorkLifeBalance #Leadership #Family
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It's Saturday.  Here's your reminder to stop thinking about work.

Do something fun.

Do something for yourself!

Be with family.

Enjoy life!

If you post on LinkedIn regularly, something weird happens.

You start to build a little community of friends.

You comment on each other's posts.

You lift each other up.

You start finding ways to promote each other. Send referrals their way.

It's been pretty cool how this has evolved for me over the past year.

Thanks to all my friends in my little club. 

Let's keep lifting each other up!

Here’s something I wish more leaders would say out loud: I don’t have it all figured out. 

There’s this myth that CEOs are supposed to be bulletproof. Always confident, always decisive, never rattled. 

Truth is, some days I feel like I’m figuring it out as I go. 

And you know what? That’s okay. 

Because leadership is about creating space for others to bring their best self. 

It’s about being honest when you’re stuck, and asking for help when you need it. 

I’ve found that the more vulnerable I am, the stronger my team becomes. 

They step up. They innovate. They surprise me. 

So here’s my challenge: next time you’re not sure, say so. 

You might be amazed at what happens next. 

When was the last time you admitted you didn’t know?

#Leadership #Vulnerability #BeYourself
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One of my favorite client success stories ⬇️

A communications firm spent $100K and 12 months building an AI product...
and ended up with zero usable results.

We stepped in with our Prototype-to-Production Method.

✅ In just 1 week, they had:

A working mock-up

A pitch video

A customer feedback loop

From there, we refined their idea with real-world input with a roadmap for a scaled SaaS product that will drive exponential revenue, creating an advantage their competitors won't see coming.

Lesson: Sometimes the best way forward isn’t to keep building.
It’s to stop, reframe, and prototype fast.

#Innovation #RapidPrototype #McLeanForrester #AILeadership
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Walking into a 5-star hotel, you feel it immediately:
The warmth. The speed. The way the staff anticipates what you need before you even ask.

That’s the standard we aim for in consulting.

For us, “great service” isn’t about saying yes and sprinting toward a solution. 

It’s about:
- Friendly, human engagement
- Fast clarity 
- Proactive guidance
- Frictionless communication
- Thoughtful details that remove cognitive load from the client

In the clip below, I share a story from a recent client engagement:

They came to us with a proposed solution. Instead of just executing, we hosted a day-long scoping workshop designed around their outcomes, not our template.

We:
- Curated a distraction-free room
- Brought in coffee, lunch, and small touches that made focus easy
- Seated our team interspersed with theirs to reinforce “one team,” not “us vs. them”

By the end of the day, it didn’t feel like two companies. It felt like one product team with a shared vision.

That isn’t “hospitality for hospitality’s sake.”
It’s deliberate service design to accelerate trust and decision-making.

You don’t need a huge firm to do this.
You just need to be faster, clearer, and kinder... consistently.

🎥 Watch the clip below and tell me:
What’s one small “5-star hotel” touch you could bring into your client experience this quarter?

https://lnkd.in/gr8dwGqX

Wouldn't you love to finish Q4 with an AI win?

When the CEO asks about AI progress, you show a working prototype built in just 4 weeks.
• It uses real company data.
• It proves the idea is feasible.
• It shows a clear ROI path.

Leadership is impressed. And you’re the leader who turned “do something with AI” into “we did the right thing with AI.”

That’s the power of our 𝗔𝗜 𝗥𝗮𝗽𝗶𝗱 𝗣𝗿𝗼𝘁𝗼𝘁𝘆𝗽𝗶𝗻𝗴 offer.

Build credibility, momentum, and wins for your organization.

What would it mean for your career to be the one who delivers the first AI success story in your org?

𝘾𝙤𝙣𝙩𝙖𝙘𝙩 𝙢𝙚 𝙩𝙤 𝙨𝙩𝙖𝙧𝙩 𝙮𝙤𝙪𝙧 𝘼𝙄 𝙟𝙤𝙪𝙧𝙣𝙚𝙮.

#AIHero #LeadershipWins #ExecutiveSuccess #AIResults
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Women are adopting AI 25% less than men. 

That number should shock you, but maybe it doesn't.

So why is this happening? It's about barriers and bias.

Some barriers are easy to spot:
- Lack of representation in tech teams
- AI tools designed without diverse perspectives
- Training that skips over real-world, people-first scenarios

Others are hidden:
- The old myth that some jobs "aren't technical" enough for AI
- The assumption that everyone feels confident experimenting with new tech
- Worried that using AI will make you look like you are not an expert

Here's why this matters for every business:
𝗟𝗲𝗮𝘃𝗶𝗻𝗴 𝘄𝗼𝗺𝗲𝗻 𝗼𝘂𝘁 𝗼𝗳 𝗔𝗜 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗶𝘀 𝗮 𝗵𝘂𝗴𝗲 𝗺𝗶𝘀𝘀𝗲𝗱 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆.
You miss the insights, the use cases, the practical feedback that only a truly diverse team can provide.

Your products get less relevant.
Your teams get less resilient.
Your culture gets less innovative.

If you care about growth, you have to care about who gets a seat at the table.

So, how do we close the gap?

- Open up training and pilots to every function, not just the "usual suspects"
- Build AI programs around real problems your people face 
- Make sure your mentors reflect the diversity you want to see in your teams
- Celebrate and share the wins when women drive real value with AI

Research has proven that 𝙙𝙞𝙫𝙚𝙧𝙨𝙞𝙩𝙮 𝙙𝙧𝙞𝙫𝙚𝙨 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙨𝙪𝙘𝙘𝙚𝙨𝙨.

How does your organization ensure equal access AI?

#WomenInTech #AIDiversity #PeopleFirstLeadership #AIAdoption
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Change is hard. 

Even when you’re the one leading it. 

I’ve seen organizations pour millions into new tech, new processes, new org charts... only to end up right back where they started. 

Why? Because they forgot the people part. 

You can automate a workflow, but you can’t automate trust. 

You can roll out a new platform, but if your team doesn’t feel safe to experiment, it’s just another tool collecting dust. 

The real work is in the conversations. The messy, sometimes uncomfortable, always human conversations. 

That’s where resistance melts. That’s where buy-in happens. 

I’ve learned to spend as much time listening as I do planning. 

Transformation isn’t a checklist, it's a relationship. 

What’s one thing you wish leaders understood about change?

#ChangeManagement #BoldLeadership #TechLeadership
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Wishing you a wonderful Thanksgiving holiday!

Ever had someone call you their secret weapon?

That’s exactly what a client said to us the other day.

Not “best vendor,” not “consultant,” not “AI magician.”

Secret weapon.

That made me smile. Here’s how that happens.

Most companies want AI to work for them, but they’re chasing shiny stuff or stuck in endless planning.

We do it differently:

✔ We help them identify the right AI projects, not just shiny ones
✔ We deliver clarity in 2 weeks with our AI ValuePath Sprint
✔ We prototype in 4 weeks to prove value with real data
✔ We build production solutions that actually work

The result? They look like the hero. The C-suite sees impact.
People start asking, “How did you pull that off?”

We stay behind the scenes making sure they succeed.

That’s the kind of partnership we’re proud of.

𝙒𝙖𝙣𝙩 𝙩𝙤 𝙠𝙣𝙤𝙬 𝙬𝙝𝙖𝙩 𝙞𝙩 𝙛𝙚𝙚𝙡𝙨 𝙡𝙞𝙠𝙚 𝙩𝙤 𝙝𝙖𝙫𝙚 𝙖 𝙨𝙚𝙘𝙧𝙚𝙩 𝙬𝙚𝙖𝙥𝙤𝙣 𝙛𝙤𝙧 𝙮𝙤𝙪𝙧 𝘼𝙄 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙨? 𝙇𝙚𝙩'𝙨 𝙘𝙝𝙖𝙩.

#ExecutiveSuccess #TrustedPartner #CIOCommunity #EnterpriseAI
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Are you an expert in your industry? Can you identify opportunities where AI and emerging tech can solve real-world problems?

We are inviting select partners to co-develop solutions, earning up to 10% of the build. Apply to partner at:

https://lnkd.in/e87hfYka

Want clients to say, “You read my mind”? 

In my latest podcast episode, I break down the 6-step, client-first system we use at McLean Forrester to turn first projects into long-term partnerships without burning out your team or blowing the budget. From concierge-level kickoffs to real working demos and radical transparency, this is the exact playbook.

What you’ll learn:
- How to set expectations so projects start (and stay) aligned
- The rituals that turn vendors into trusted partners
- A simple ROI gate to say “no” to the wrong features
- Boundary scripts and guardrails that protect people and profit

Who this is for:

Founders, product leaders, and consulting teams who want white-glove service that scales, even with tight budgets or demanding stakeholders.

#Podcast #TechTea #ClientFirst
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Amboseli Park in Kenya is a whole new level of wild. 

On our final safari day, it felt like elephants owned the place. Family groups everywhere. Almost every group had a baby or two tagging along.
I lost count of the zebras. At one point, I could see stripes scattered out to the horizon. Miles. Literally. 

It was unreal. The kind of moment where you just want to stand still and soak it in.

After that experience I felt a little uncomfortable.

Watching all these animals roam free on their own turf, thousands of acres, no fences, no enclosures... I couldn't stop thinking about zoos back in the US.

Sure, some zoos have very high standards of care. They create solid habitats. They teach kids to love wildlife. But after seeing how elephants and zebras actually live, it doesn’t feel close.

We say it’s for education, conservation, breeding programs. Maybe it is.

But what if, someday, we look back at zoos the same way we now look at sending elephants to the circus? Or keeping orcas in tiny pools?
What if this is another one of those things we’ll regret?

There are no easy answers, just an uncomfortable feeling that maybe “good enough” for animals isn’t really good at all.

Anyone else wrestle with this? Or is it just me standing there, surrounded by elephants, suddenly questioning everything?

Would love to hear how others feel about zoos after seeing animals in the wild.

#NoZoos #WildNature #Leadership
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Are you an expert in your industry? Can you identify opportunities where AI and emerging tech can solve real-world problems?

We are seeking select referral partners  who can earn up to 10% of a build.  Apply to partner at:

https://lnkd.in/e87hfYka

Want Long-Term Clients? Start With These 3 Moves

- Map their outcomes BEFORE jumping to solutions.
- Build rituals that drive transparency, like regular demos of real working software.
- Flag friction early and fix it together.

You don’t earn trust once. You earn it weekly, continuously building upon the foundation.

That’s how short projects become multi-year partnerships.

What’s your secret to turning first projects into long-term relationships?

#ClientPartnership #GrowthStrategy #Leadership
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Many AI conversations start with: “We don’t have the budget.”

But you don’t need millions to deliver value.

At McLean Forrester, we help leaders maximize every dollar by:
1️⃣ Prioritizing projects with the highest ROI
2️⃣ Avoiding hype-driven distractions
3️⃣ Starting with rapid prototypes to prove value before scaling

We focus on working smarter, not spending bigger.

The result? You deliver real business outcomes without blowing the budget.

👉 If you had $50K to spend on AI, where would you put it?

#AIOnABudget #CIOPriorities #SmartAI #DigitalROI

Senior Manager, Technical & Product Delivery

Senior Delivery Lead, Application Services

Sr. Consulting Program Manager

InMoment

Effectively manages all sold business by overseeing the teams responsible for delivery.  Ensures consistent support and delivery across the organization.  Works across other teams to set scope and budget, and then is responsible for ensuring accuracy in forecasting.  Oversees professional development and career growth across the program teams.  Oversees project operations, ensuring teams are following necessary quality process procedures, and monitors efficiencies across programs.

Operations Team Oversight

- Responsible for all project teams that oversee sold work
- Promotes teamwork and acts as business unit leader
- Works collaboratively across functional areas outside of direct team to ensure consistent delivery across the organization 
- Drives performance improvement and program efficiency efforts across teams 

People Development

- Onboards new team members
- Provides coaching and performance feedback for team members, responsible for 20+ direct reports
- Develops and promotes career pathing for individuals
- Ensures team accountability for QA and processes 

Sales Support

- Supports sales process by helping scope project costs and support team  
- Reviews new proposals when necessary to ensure scope is defined properly
- Works with BU Operations lead to identify and assign resources as new projects are developed

Financial Management

- Ensures all renewals are accurate and up to date in SalesForce
- Works with teams to monitor programs and make sure they are coming in as resourced via Kimble
- Stays up to date on resource needs based on pipeline

Service Delivery Lead

MaritzCX

Led engineering sprint teams to iteratively produce shippable product by doing the following:

-Organize and lead multiple sprint teams to iteratively produce shippable product 
-Run sprint planning, sprint backlog grooming, sprint retrospectives and daily stand ups
-Calculate and report sprint metrics (velocity, acceptance rates, etc.)
-Coordinate release activities
-Facilitate team success and remove impediments
-Educate internal stakeholders on scrum development process
-Provide input to improve product development process within the framework of an agile methodology

ScrumMaster

- Oversee large programs, focusing on launch activities such as documenting and defining requirements, managing to a signed Statement of Work, and development and implementation
- Collaborate with IT leads on creating Work Breakdown Structures for program development
- Communicate program requirements to the project team
- Manage change with clients through a change management process ensuring project remains on target, on time, and on budget
- Oversee quality management processes ensuring client deliverables are delivered accurately
- Document project plan for thorough transition from the program launch team to ongoing support team
- Manage budget and forecast for launch activities on a new program
- Contribute to internal initiatives around process streamlining, improvement and efficiency
- Manage up to six direct reports, completing evaluations and performance appraisals
- Participate in the interviewing and screening process of new hires
- Involved in resource planning to ensure projects are properly staffed and staff talent are aligned with project needs
- Provide training on tasks related to the operations of managing and launching research projects
- Serve as a quality auditor ensuring projects are following quality management system procedures
- Continually receives accolades from clients, internal team members and management 
- Known for building positive and powerful teams
- Participated on an Internal Maritz MPrize Process Innovation Challenge Team, contributing best practice ideas for managing programs utilizing the phone methodology

Senior Manager, Program Operations

- Launched and led an ongoing tracking program for a large wealth management provider
- Managed the launch of a tracking program utilizing the phone methodology for a large insurance provider, including data collection being completed out of seven individual survey centers
- Led project team through all aspects of project execution, including client management, process design and execution
- Communicated project requirements to project team, including IT and data collection staff
- Worked directly with clients to define program requirements for data collection and online reporting
- Ensured proper process and controls were in place to properly execute project according to design
- Managed three direct reports, completing evaluations and performance appraisals
- Participated in the interviewing and screening process of new hires
- Involved in resource planning to ensure projects are properly staffed and staff talent are aligned with project needs
- Provided training on tasks related to the operations of managing research projects
- Served as a quality auditor ensuring projects were following quality management system procedures
- Assisted in writing and reviewing components of proposals, including methodology/approach, operational design, schedule, and costing

Manager, Program Operations

- Managed day-to-day project execution ensuring quality, timing and productivity
- Created and maintained project schedules for ongoing tasks, coordinating with the internal team
- Managed program changes by coordinating with the external client and internal project team
- Served as main client contact for an online channel tracking study where I assisted in study design, conducted field management and produced client deliverables
- Assisted management with cost balancing and invoicing the project to the client
- Served as subject matter expert for internal quality assurance procedures
- Led quality assurance activities for verification of online reporting sites for a large program 
- Assisted in the bidding of large research projects, and prepared smaller bids for manager review
- Monitored project costs and forecast to initial budget 
- Served as a quality auditor ensuring projects were following quality management system procedures

Senior Project Director

- Executed various aspects of research operations on programs, including field production, quota cell management and sample management for ad hoc studies, utilizing the online and phone methodologies
- Provided updates on field production to internal and external program stakeholders
- Coordinated team efforts for interviewing, coding and data processing
- Led internal initiatives throughout organization with a focus on quality improvement
- Coordinated tasks across the different functions of a project team, including IT
- Monitored project schedules and costs to ensure actual costs were within reasonable limits of estimated costs
- Maintained field-ready questionnaires and conducted briefings and trainings with field teams
- Verified reports for accuracy and quality by checking data tabulations and other inputs to final client deliverables, online and offline
- Developed ongoing process improvements for specific job-related tasks
- Contributed to project documentation following Quality Management Procedures set forth by Maritz Research, an ISO compliant company
- Communicated and documented project specifications

Project Director

- Assisted in the execution of various aspects of research operations with a focus on monitoring and auditing data collection activities for programs utilizing the online methodology
- Completed established quality assurance procedures to ensure online surveys were correctly and accurately set up according to the project plan
- Coordinated and communicated to internal team members across IT, Fieldwork Services, and Research Operations
- Monitored project schedules for tasks across project teams
- Reviewed reports for accuracy by checking tabulations and reports

Project Coordinator

I am passionate about leading projects, teams and people to solve complex problems. I also love exploring creative ways to deliver experiences that connect with the consumer and drive behavior change. My past experience has been in Market Research, Customer Experience, Project Management, and People Management within the Customer Experience and Software industry, supporting Financial Institutions. The results of my work have been successful for many organizations across the country. 

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Heather McLean

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