McLean Forrester

McLean Forrester is a woman & service-disabled veteran-owned technology and consulting firm based in the Midwest, focusing on generative AI, automation, application modernization, cloud migration, and agile software development capabilities.  Our Founders each have over 20 years experience in designing and delivering technology solutions for private and public sectors.

Co-Founder & CEO

World Wide Technology

Strategic leader for 400+ person Application Services Division spanning software engineering, devops, technical program management, product management, quality assurance, and agile coaching.  Change catalyst for the organization, working across business lines to increase operating efficiencies and collaboration.  Led Strategic Program PMO to include development and implementation of operational models, policies, procedures, key performance indicators, resource utilization, and budget management.  Ensured portfolio management strategy aligned with the organization’s goals and objectives.

Sr Director Software Delivery & Product Management

United States Air Force

I held many positions throughout my 20-year military career, from global supply chain management for the Department of Defense and recruiting operations for the Air Force, to management of an IT portfolio worth over $400M for the US Transportation Command, the nation's global military logistics provider.  No matter the role or the organization, I excelled in building high performing teams and driving results.  My military career taught me how to be an adaptable leader, a change agent, and a strategic thinker, ready for any challenge thrown my way.

Lt Col Retired

Park University

Online and in-person instructor for seven logistics, science and management courses; content developer for two of the courses.

Adjunct Professor

CEO @ McLean Forrester | I help organizations leverage technology to increase efficiency, agility, and profitability.

At McLean Forrester, we build AI solutions that bring you the highest ROI, increasing operational effectiveness and improving the bottom line. 

I started McLean Forrester for a simple reason: I knew we could do better.  Better for clients, and better for the people doing the work. Those are my highest priorities, and they’re the reason we consistently deliver exceptional value.

For over 25 years, I’ve been in the thick of leadership, technology, and program management, watching how the right strategy and the right team can completely transform an organization. But I also saw where companies fell short: chasing deliverables without caring enough for the people or the clients who make success possible.

At McLean Forrester, we change that equation. We take care of our people so they can take extraordinary care of our clients. It’s not fluff.  It’s how we achieve results that last.

My career has been built on turning big challenges into “I can’t believe we did that” moments. From rescuing a company on the brink of collapse to creating platforms that help families in crisis, I’ve seen the power of pairing smart, innovative solutions with genuine human care.

I believe in leading with empathy, executing with excellence, and making sure every solution connects directly to the real-world needs of the people it serves. Because when clients feel valued and teams feel supported, the results speak for themselves.

Checkout my YouTube Channel here where I share the lessons, stories, and systems that help leaders cut through the hype, modernize with confidence, and lead with impact. 

https://www.youtube.com/@HeatherMcLean1

Heather McLean

Someone says, "Thank you for your service," and I know they mean well.
But here's what I always tell them:
"You were worth it."

Most people pause, a little surprised.
I’m not trying to be clever.
I really mean it.

Raising my right hand, swearing an oath to the Constitution... that moment shaped me more than any job title on my resume ever could.

That sense of belonging, of being part of something bigger than yourself...
It's hard to explain if you haven't felt it.
Ask any veteran, and you’ll hear the same story. Service isn't just a job, it's a community with purpose build into every day.

In the corporate world you can care about the mission, feel proud of your team, even believe in what your company stands for.
But it's never the same as standing shoulder to shoulder with people who’d do anything to keep each other safe.

Sometimes I forget how different it is.
And sometimes I struggle to understand folks who don’t feel that deep pull of patriotism.

You don’t need a uniform to make a difference, but you do need to care about something bigger than yourself.

So I’ll keep saying it, every time:
"You were worth it."

To my fellow vets - Happy Veteran's Day! Thank you for your service!

And for those on the outside looking in, what builds that sense of purpose for you?

#Veterans #Service #Leadership
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Founder & CEO, McLean Forrester | I build high-value AI solutions that transform organizations. | People-First Leader in Tech & Transformation

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The magic of Glühwein!

Spent a week in Germany exploring  Christmas markets across a few famous cities, and it's been an amazing trip!

The food, festive atmosphere,  welcoming locals, and of course the Glühwein has made this very memorable, and even better than we could've expected! 

If you're looking for a fun Christmas adventure, you won't be disappointed. 

Have you been?  What was your favorite part? 

PS: We visited Cologne, Mainz, Frankfurt, Nuremberg, and Rothenberg ob der Tauber

Being a woman founder in tech feels like I'm always auditioning for the lead role, even though I created the part.

I'm proud, excited, but also pressured. 

Pressure to prove I belong. To be twice as prepared, twice as resilient, twice as patient. To be seen as competent.

Some days it's exhausting. Carrying the burden of leadership... people counting on me for their livelihood. And doing it alone.

But then there are moments when I see my team thrive. Or when I watch another woman step up, speak out, and own her space. 

It's then I realize I'm not just building a company. I'm building a path. Creating something amazing people want to be part of.

A path for others to walk, run, and maybe even dance down. 

It’s not easy. But it’s worth it. And I keep going because I'm also loving every minute of it.

Who’s inspired you to keep going when the road got tough?

#WomenInTech #Leadership #WomenFounders #TechTransformation
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I used to think work-life balance was a myth. 

That if you wanted to build something meaningful, you had to sacrifice weekends, vacations, even sleep. 

But then I looked around and realized what I was missing. 

Dinners with family. Long walks with my husband. The simple joy of doing nothing for a while. 

So I made a change. 

I started blocking off time for life, not just work. 

At first, it felt selfish. But then I noticed something: I was better at my job. More creative. More patient. 

Turns out, rest isn’t a reward. It’s a requirement. 

If you’re waiting for permission to take a break, here it is. 

What’s one thing you do to recharge outside of work?

#WorkLifeBalance #Leadership #Family
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It's Saturday.  Here's your reminder to stop thinking about work.

Do something fun.

Do something for yourself!

Be with family.

Enjoy life!

If you post on LinkedIn regularly, something weird happens.

You start to build a little community of friends.

You comment on each other's posts.

You lift each other up.

You start finding ways to promote each other. Send referrals their way.

It's been pretty cool how this has evolved for me over the past year.

Thanks to all my friends in my little club. 

Let's keep lifting each other up!

Here’s something I wish more leaders would say out loud: I don’t have it all figured out. 

There’s this myth that CEOs are supposed to be bulletproof. Always confident, always decisive, never rattled. 

Truth is, some days I feel like I’m figuring it out as I go. 

And you know what? That’s okay. 

Because leadership is about creating space for others to bring their best self. 

It’s about being honest when you’re stuck, and asking for help when you need it. 

I’ve found that the more vulnerable I am, the stronger my team becomes. 

They step up. They innovate. They surprise me. 

So here’s my challenge: next time you’re not sure, say so. 

You might be amazed at what happens next. 

When was the last time you admitted you didn’t know?

#Leadership #Vulnerability #BeYourself
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One of my favorite client success stories ⬇️

A communications firm spent $100K and 12 months building an AI product...
and ended up with zero usable results.

We stepped in with our Prototype-to-Production Method.

✅ In just 1 week, they had:

A working mock-up

A pitch video

A customer feedback loop

From there, we refined their idea with real-world input with a roadmap for a scaled SaaS product that will drive exponential revenue, creating an advantage their competitors won't see coming.

Lesson: Sometimes the best way forward isn’t to keep building.
It’s to stop, reframe, and prototype fast.

#Innovation #RapidPrototype #McLeanForrester #AILeadership
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Walking into a 5-star hotel, you feel it immediately:
The warmth. The speed. The way the staff anticipates what you need before you even ask.

That’s the standard we aim for in consulting.

For us, “great service” isn’t about saying yes and sprinting toward a solution. 

It’s about:
- Friendly, human engagement
- Fast clarity 
- Proactive guidance
- Frictionless communication
- Thoughtful details that remove cognitive load from the client

In the clip below, I share a story from a recent client engagement:

They came to us with a proposed solution. Instead of just executing, we hosted a day-long scoping workshop designed around their outcomes, not our template.

We:
- Curated a distraction-free room
- Brought in coffee, lunch, and small touches that made focus easy
- Seated our team interspersed with theirs to reinforce “one team,” not “us vs. them”

By the end of the day, it didn’t feel like two companies. It felt like one product team with a shared vision.

That isn’t “hospitality for hospitality’s sake.”
It’s deliberate service design to accelerate trust and decision-making.

You don’t need a huge firm to do this.
You just need to be faster, clearer, and kinder... consistently.

🎥 Watch the clip below and tell me:
What’s one small “5-star hotel” touch you could bring into your client experience this quarter?

https://lnkd.in/gr8dwGqX

Wouldn't you love to finish Q4 with an AI win?

When the CEO asks about AI progress, you show a working prototype built in just 4 weeks.
• It uses real company data.
• It proves the idea is feasible.
• It shows a clear ROI path.

Leadership is impressed. And you’re the leader who turned “do something with AI” into “we did the right thing with AI.”

That’s the power of our 𝗔𝗜 𝗥𝗮𝗽𝗶𝗱 𝗣𝗿𝗼𝘁𝗼𝘁𝘆𝗽𝗶𝗻𝗴 offer.

Build credibility, momentum, and wins for your organization.

What would it mean for your career to be the one who delivers the first AI success story in your org?

𝘾𝙤𝙣𝙩𝙖𝙘𝙩 𝙢𝙚 𝙩𝙤 𝙨𝙩𝙖𝙧𝙩 𝙮𝙤𝙪𝙧 𝘼𝙄 𝙟𝙤𝙪𝙧𝙣𝙚𝙮.

#AIHero #LeadershipWins #ExecutiveSuccess #AIResults
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Women are adopting AI 25% less than men. 

That number should shock you, but maybe it doesn't.

So why is this happening? It's about barriers and bias.

Some barriers are easy to spot:
- Lack of representation in tech teams
- AI tools designed without diverse perspectives
- Training that skips over real-world, people-first scenarios

Others are hidden:
- The old myth that some jobs "aren't technical" enough for AI
- The assumption that everyone feels confident experimenting with new tech
- Worried that using AI will make you look like you are not an expert

Here's why this matters for every business:
𝗟𝗲𝗮𝘃𝗶𝗻𝗴 𝘄𝗼𝗺𝗲𝗻 𝗼𝘂𝘁 𝗼𝗳 𝗔𝗜 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗶𝘀 𝗮 𝗵𝘂𝗴𝗲 𝗺𝗶𝘀𝘀𝗲𝗱 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆.
You miss the insights, the use cases, the practical feedback that only a truly diverse team can provide.

Your products get less relevant.
Your teams get less resilient.
Your culture gets less innovative.

If you care about growth, you have to care about who gets a seat at the table.

So, how do we close the gap?

- Open up training and pilots to every function, not just the "usual suspects"
- Build AI programs around real problems your people face 
- Make sure your mentors reflect the diversity you want to see in your teams
- Celebrate and share the wins when women drive real value with AI

Research has proven that 𝙙𝙞𝙫𝙚𝙧𝙨𝙞𝙩𝙮 𝙙𝙧𝙞𝙫𝙚𝙨 𝙤𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣𝙖𝙡 𝙨𝙪𝙘𝙘𝙚𝙨𝙨.

How does your organization ensure equal access AI?

#WomenInTech #AIDiversity #PeopleFirstLeadership #AIAdoption
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Change is hard. 

Even when you’re the one leading it. 

I’ve seen organizations pour millions into new tech, new processes, new org charts... only to end up right back where they started. 

Why? Because they forgot the people part. 

You can automate a workflow, but you can’t automate trust. 

You can roll out a new platform, but if your team doesn’t feel safe to experiment, it’s just another tool collecting dust. 

The real work is in the conversations. The messy, sometimes uncomfortable, always human conversations. 

That’s where resistance melts. That’s where buy-in happens. 

I’ve learned to spend as much time listening as I do planning. 

Transformation isn’t a checklist, it's a relationship. 

What’s one thing you wish leaders understood about change?

#ChangeManagement #BoldLeadership #TechLeadership
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Wishing you a wonderful Thanksgiving holiday!

Ever had someone call you their secret weapon?

That’s exactly what a client said to us the other day.

Not “best vendor,” not “consultant,” not “AI magician.”

Secret weapon.

That made me smile. Here’s how that happens.

Most companies want AI to work for them, but they’re chasing shiny stuff or stuck in endless planning.

We do it differently:

✔ We help them identify the right AI projects, not just shiny ones
✔ We deliver clarity in 2 weeks with our AI ValuePath Sprint
✔ We prototype in 4 weeks to prove value with real data
✔ We build production solutions that actually work

The result? They look like the hero. The C-suite sees impact.
People start asking, “How did you pull that off?”

We stay behind the scenes making sure they succeed.

That’s the kind of partnership we’re proud of.

𝙒𝙖𝙣𝙩 𝙩𝙤 𝙠𝙣𝙤𝙬 𝙬𝙝𝙖𝙩 𝙞𝙩 𝙛𝙚𝙚𝙡𝙨 𝙡𝙞𝙠𝙚 𝙩𝙤 𝙝𝙖𝙫𝙚 𝙖 𝙨𝙚𝙘𝙧𝙚𝙩 𝙬𝙚𝙖𝙥𝙤𝙣 𝙛𝙤𝙧 𝙮𝙤𝙪𝙧 𝘼𝙄 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙨? 𝙇𝙚𝙩'𝙨 𝙘𝙝𝙖𝙩.

#ExecutiveSuccess #TrustedPartner #CIOCommunity #EnterpriseAI
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Are you an expert in your industry? Can you identify opportunities where AI and emerging tech can solve real-world problems?

We are inviting select partners to co-develop solutions, earning up to 10% of the build. Apply to partner at:

https://lnkd.in/e87hfYka

Want clients to say, “You read my mind”? 

In my latest podcast episode, I break down the 6-step, client-first system we use at McLean Forrester to turn first projects into long-term partnerships without burning out your team or blowing the budget. From concierge-level kickoffs to real working demos and radical transparency, this is the exact playbook.

What you’ll learn:
- How to set expectations so projects start (and stay) aligned
- The rituals that turn vendors into trusted partners
- A simple ROI gate to say “no” to the wrong features
- Boundary scripts and guardrails that protect people and profit

Who this is for:

Founders, product leaders, and consulting teams who want white-glove service that scales, even with tight budgets or demanding stakeholders.

#Podcast #TechTea #ClientFirst
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Amboseli Park in Kenya is a whole new level of wild. 

On our final safari day, it felt like elephants owned the place. Family groups everywhere. Almost every group had a baby or two tagging along.
I lost count of the zebras. At one point, I could see stripes scattered out to the horizon. Miles. Literally. 

It was unreal. The kind of moment where you just want to stand still and soak it in.

After that experience I felt a little uncomfortable.

Watching all these animals roam free on their own turf, thousands of acres, no fences, no enclosures... I couldn't stop thinking about zoos back in the US.

Sure, some zoos have very high standards of care. They create solid habitats. They teach kids to love wildlife. But after seeing how elephants and zebras actually live, it doesn’t feel close.

We say it’s for education, conservation, breeding programs. Maybe it is.

But what if, someday, we look back at zoos the same way we now look at sending elephants to the circus? Or keeping orcas in tiny pools?
What if this is another one of those things we’ll regret?

There are no easy answers, just an uncomfortable feeling that maybe “good enough” for animals isn’t really good at all.

Anyone else wrestle with this? Or is it just me standing there, surrounded by elephants, suddenly questioning everything?

Would love to hear how others feel about zoos after seeing animals in the wild.

#NoZoos #WildNature #Leadership
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Are you an expert in your industry? Can you identify opportunities where AI and emerging tech can solve real-world problems?

We are seeking select referral partners  who can earn up to 10% of a build.  Apply to partner at:

https://lnkd.in/e87hfYka

Want Long-Term Clients? Start With These 3 Moves

- Map their outcomes BEFORE jumping to solutions.
- Build rituals that drive transparency, like regular demos of real working software.
- Flag friction early and fix it together.

You don’t earn trust once. You earn it weekly, continuously building upon the foundation.

That’s how short projects become multi-year partnerships.

What’s your secret to turning first projects into long-term relationships?

#ClientPartnership #GrowthStrategy #Leadership
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Many AI conversations start with: “We don’t have the budget.”

But you don’t need millions to deliver value.

At McLean Forrester, we help leaders maximize every dollar by:
1️⃣ Prioritizing projects with the highest ROI
2️⃣ Avoiding hype-driven distractions
3️⃣ Starting with rapid prototypes to prove value before scaling

We focus on working smarter, not spending bigger.

The result? You deliver real business outcomes without blowing the budget.

👉 If you had $50K to spend on AI, where would you put it?

#AIOnABudget #CIOPriorities #SmartAI #DigitalROI

E2TechLtd

Contract based engagement straddling two principal areas of responsibility: 

(1)  Manage all aspects of progressing E2Tech’s Digital Twin / Decision Intelligence proposition (with Merlynn Intelligence Technologies' TOM™) into the Enterprise market – partnerships; client engagement; go-to-market. Industry coverage and client engagements cross multiple sectors – financial services, healthcare, human capital, insurance, & supply chain.

(2) To lead the Program Management of engagements facing off to Tier-1 Fin Services clients. Scope of programs will typically cover some or all lifecycle elements of client initiatives instantiated to uplift the effectiveness of their Enterprise Technology Operations / Production Support. Within this domain, sub-elements brought into focus include systems' monitoring & observability, operating model assessment & design, roadmap advisory & business strategy alignment, process analyses & remediation, managed service / outsourced supplier relationship review & realignment.

Business Development Partner & Client Program Delivery Lead

Nex.o.Gen.ous Digital

Providing technology oriented advisory, consulting, capability and execution capacity services into large enterprise organisations, either directly or in partnership with the renowned Mgmt Consultancies & System / Service Integrators.

Citing 20+ years' industry experience, majority of focus and differentiating advantage is leveraged by Tier-1 Financial Services institutions, or indirectly by their preferred suppliers.

Managing Partner 

The Software Institute

Contract based engagement to drive breakthrough into Financial Services sector via direct client onboarding and partnerships with SIs / end clients’ PSL providers.

Head of Financial Services

Principle focus :

Architected, hired, developed & drove growth of a best-in-class Financial Services & Global Enterprise Mgmt Consulting practice ‘green-field’ for WWT EMEA as of joining in July 2016. 

Since its inception, the EMEA practice consistently attained upwards of 50% growth in GP contribution year-on-year, and stood at the forefront of the pivot to WWT becoming a comprehensive Services-Led  technology partner for its customers the world-over.

[Other regional leadership and global consulting roles held in parallel.]

Practice Director, Digital Transformation Services - EMEA

Head - digital Transformation Services, EMEA

Head of Mgmt Consulting, Architecture & Engineering - EMEA. (Global Accts)

Consulting & Engineering Manager - EMEA. (Global Financials)

Managing Consultant

Senior Program Manager leading strategic transformation programs spanning the full array of  End User Technology services.

Director - Program Manager, End User Technology

Accenture

Positions held whilst at the London Stock Exchange engagement for Accenture:

- IT Operations Analyst
- IT Operations Team Lead
- Service Introduction Project Analyst
- Engagement Process Lead

Process Lead

Digital Transformation, Technology-oriented Management Consulting & Program / Portfolio Mgmt Executive with 20+ years' experience across the financial services industry (including 10 years at UBS AG), and beyond. 

Most recently Nilay has been working with start-up / boutique technology services businesses, applying his copious experience and leveraging his extensive network to enable their growth and penetration of the large enterprise market. 

Prior, Nilay plied his trade at WWT where his efforts focussed on leading the establishment & growth of the Technology & Digital Consulting business from EMEA across Tier-1 Global Financial Services clients and latterly an increasing array of FTSE 100 and Fortune 500 clients. Starting the practice as an individual contributor, Nilay went onto establish a formidable cadre of consulting talent enabling customers to reap optimal value from WWTs full-range of services. The team were exemplar in applying their skills and retaining focus on their mandate - client realisation of business transformation objectives through technology, in concert with the necessary personnel & process changes. The results of his leadership and hands-on style were evident in the bottom line: Gross Profit consistently trended upward ahead of target throughout, and peaked at $15M for FY22 at the end of his tenure.

In the course, his team’s gross profit contributions for professional services & programmatic wins contiguously exceeded target year-on-year. The team was revered across WWT for setting a high-bar of achievement for the quantitative and qualitative results attained, and also turned heads taking market share from long-established competing firms. 

Whilst a Director at UBS AG (2006-‘16) Nilay led a series of marquee global enterprise technology programs, including remit for leading the End User Technology Program portfolio globally. Budgets under his remit exceeded £150m & program teams led exceeded 100 FTE / FTCs.

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