Pluralsight

As a Principal Consultant I am crafting innovative strategies, delivering scalable engagement initiatives, amplifying learner proficiency and offering managers actionable insights for strategic decisions. My collaborative approach harmonizes HR, L&D, technology, and operations to create cohesive employee development strategies. By designing immersive programs, we empower learners to translate knowledge into real-world impact, and through executive and leadership coaching we increase alignment and leadership capabilities. I craft bespoke solutions by blending learning, change management, and organizational psychology, steering global strategic learning for leading organizations and institutions.

- Architect strategic learning programs including communication and change management, for a global portfolio of industry leading companies and academic institutions
- Pioneer scalable and sustainable engagement programs, boosting learner proficiency and equipping managers with actionable data for informed decision-making
- Develop and execute outcome-driven solutions including marketing materials, program assets, and sales enablement
- Collaboratively formulate solutions across HR, L&D, technology, and operations, optimizing each group's strengths to establish a unified employee development experience
- Design immersive programs enabling learners to apply acquired knowledge to real-world experiences, reinforcing learning and elevating on-the-job capabilities
- Deliver thought leadership to executive and senior leaders providing benchmarking insights, trends, and forward-looking strategies that catalyzed skills development progress

Principal Consultant - Workforce Transformation

Contemplating Life's Choices

Contemplating Life's Choices is for mid-career women, mothers, and diverse folks who are over-thinkers, people pleasers, and perfectionists who want to break free of these self sabotaging habits to redefine their relationship with work. 

Through 1:1/group coaching and experiential practices we:

- Deepen our inner wisdom 
- Build an empowered and diverse community of support 
- Establish a lifelong contemplation practice to understand yourself and your motivations so you can approach your life and career with confidence and clarity
- Develop communication, learning, and self-awareness capabilities that set us up for success in corporate spaces

Founder

EvoWorks Collective

Providing consulting and executive coaching services that transform organizations through human centered leadership, culture, and employee experience strategies and programs.

Managing Director

Zions Bancorporation

In just over seven months in role, I was promoted from individual contributor to leading the Enterprise Technology and Operations (ETO) team that provided clarity, guided people through change, and facilitated communication in going fully remote at the onset of the COVID-19 pandemic. Successfully architected and optimized programs to support a workforce that had never been remote by transitioning in-person events online, increasing methods and frequency of communication, and providing a monthly toolkit of resources for all people leaders. 

- Redesigned the creation, execution, and monitoring of strategic initiatives, programs, and objectives resulting in increased event attendance, increased eNPS scores, and increased manager and employee engagement
- Directed the Technology Upskill Program in partnership with HR and L&D to engage 667 employees to complete 1,944 Pluralsight Skill IQ assessments fulfilling our goal of 100% completion
- Championed the Women in Tech ERG to more than double attendance at monthly events
- Delivered local, national, and global keynote and panel presentations on leadership development, workforce of the future, employee resource groups, and diversity, equity, and inclusion
- Instituted feedback loops to respond to employee engagement surveys, increasing eNPS scores and positive sentiment
- Guided individual contributors and leaders through coaching on leadership development, communication/presentation skills, establishing life-long learning habits, building a strong support network, soft skills, career planning, and diversity, equity and inclusion
- Optimized external messaging and branding with Public Relations, Marketing, Diversity, and Recruiting teams to support increasing diverse technology talent
- Synthesized quantitative and qualitative data across functions to pinpoint areas to improve outcomes for employees, customers, and the community

VP | ETO Strategy, Change, and Communications

I harnessed my diverse background in collective impact, change management, learning and development, gender equity, and diversity and inclusion to craft strategic initiatives to drive measurable outcomes. By forging impactful partnerships and establishing interactive events, the programs cultivated STEM skills in students, provided mission critical coaching that deepened understanding of diversity, and improved skill development. 

- Leveraged expertise in change management, learning and development, gender issues, and diversity, equity, and inclusion to craft strategies, drive initiatives, and measure outcomes
- Forged ten partnerships to create long-term impact in developing STEM skills in K-12 students through college to develop a diverse local talent pipeline
- Established seven events, three trainings, and dozens of resources designed to increase action towards creating a culture of diversity, inclusion, and continuous learning including workbooks, information sheets, presentations, and self-paced learning guides
- Provided coaching for individual contributors and leaders to deepen their understanding of gender, diversity, and soft skill development
- Created monthly and annual data and reporting to identify and close gaps aligned to business and program outcomes
- Optimized multi-channel communications to drive change and engage stakeholders across all levels and departments
- Administered the annual budget throughout the accounting lifecycle including effective stakeholder management
- Influenced programming and strategy for over 2,200 employees through research and reporting on industry trends and best practices
- Championed change across eight executive leaders with no formal authority, while managing ambiguity, and rapidly iterating to lead in a continuously evolving technology space

Business Program Manager

United Way of Salt Lake

Evolved the volunteer engagement program by implementing the Year of Action program that allowed us to capture corporate resources to fund volunteerism across regional, civic, and school partnerships. By effectively uniting corporate social responsibility goals with community identified needs, the Year of Action sponsorship program enabled us to provide resources and labor at no cost to the recipient organizations. Provided thought leadership, education, and mentorship to local and global non-profit leaders elevating the impact and visibility of the collective impact approach.

- Forged impactful collaborations across three regional networks, two civic partnerships, and over 25 community schools and centers to align volunteer engagement to core outcomes strengthening organizational ties by helping to shift volunteers from only engaging in one-time improvement projects to prioritizing projects that support long term outcomes including math and reading tutors and career readiness events
- Orchestrated the resource development team to secure and renew 15 Year of Action sponsors to ensure the appropriate resources for seven Year of Action events, community school/center projects, and civic/regional partnership projects
- Aligned corporate social responsibility goals of corporate partners to fulfill existing needs in our community schools and regional partnerships
- Engineered and conducted data and partnership inventories to develop theories about engagement interventions that impact outcomes and align with existing efforts
- Catalyzed continuous improvement cycles to prioritize and scale volunteer engagement based interventions that provide the greatest impact
- Delivered positive representation in media communications including print, radio, and television
- Provided coaching and mentorship for internal and external stakeholders in order to provide the exceptional volunteer experiences that meets community identified needs while creating lasting impact

Senior Director of Volunteer Strategy

Fostered a high-performing team of four, capitalizing on each member's strengths to drive collaboration, influence, and meaningful contributions
Formulated and executed strategies that increased volunteer engagement and referrals by 460% enabling us to lay the foundation for sponsorship based funding, successful grant funding for programs, and building broader community awareness and engagement
Stewarded our team in implementing volunteer strategies that increased volunteer hours served by 20% year over year
Guided the team to provide over 200 volunteer events engaging thousands of volunteers each year
Designed an organization wide volunteer engagement strategy by understanding corporate partner CSR goals, understanding school and organizational KPIs, identifying opportunities to utilize volunteers to meet CSR goals while addressing KPI needs, and establishing processes that provide meaningful and top-quality volunteer experiences
Lead a 10-person cross-departmental group responsible for the strategic alignment of volunteers, accurate collection of data, and clear collaboration and communication across the organization
Champion for the Organizational Change Management initiative engaging and educating staff for the roll out of Salesforce Philanthropy Cloud utilizing SCARF and change management frameworks
Delivered education and mentorship to local, national, and international nonprofits and NGO's sharing best practices, innovations, and ideas 
Optimized the alignment of internal resources and staffing with UWSL’s strategic direction for volunteer engagement

Senior Director of Volunteer Engagement

United Way of Southern Nevada

- Implemented and managed national day of service opportunities for up to 200 volunteers and corporate service projects including Make a Difference Day, 9/11 Day of Service and Remembrance, National Volunteer Week, Martin Luther King Jr. Day, and seasonal projects
- Managed the ongoing maintenance and content creation for social networking sites including Facebook, Twitter, Blogger, and Flickr
- Oversaw implementation of a new volunteer database including ongoing maintenance of volunteer and agency information
- Developed new non-profit partnerships to increase volunteer opportunities available through community outreach and site visits
- Established training programs for volunteers and non-profit organizations including the volunteer Project Leader program
- Created and published monthly volunteer and partner organization newsletters
- Provided supervision and management of 10 AmeriCorps VISTA members

Volunteer Manager

The Blind Center of Nevada

- Organized and implemented the volunteer program including interviewing potential volunteers, facilitating tours of the Center, coordinating correspondence to volunteers, training of volunteers, maintenance and growth of volunteer program and organization of volunteer tracking and recognition program
- Collaborated with volunteers to provide expanded programing options for members including classes in yoga, poetry, and bell choir
- Implemented a monthly volunteer newsletter to recognize outstanding volunteers, communicate about upcoming volunteer opportunities, and share information about the Center
- Oversaw the intake process for new and existing members regarding available services, advocacy requests, and questions about Center programs
- Represented available center programs and services at community events and on the radio
- Coordinated and supervised AARP volunteers, Catholic Charities volunteers, and Vocational Rehabilitation candidates

Volunteer and Program Coordinator

South Tech Construction

- Sole Project Manager responsible for all major projects and maintenance work orders
- Oversaw bid process and issued contracts
- Scheduled subcontractors and vendors with field superintendents
- Collaborated with owners, architects, engineers, tenants, and property management
- Issued and controlled maintenance work orders
- Issued purchase orders and completed all work order billing
- Developed training documents for new employees
- Managed training for the project management assistant and other team members

Project Manager

Focus Property Group

- Collaborated with architects and engineers throughout the Design Review process
- Oversaw builder submittals including producing Design Review letters for 12 home builders in the Mountain's Edge Master Planned Community and 10 home builders in the Providence Master Planned Community
- Managed requests for waivers and variances in plans that did not meet community standards 
- Delivered ongoing training of current and new Design Review Techs
- Facilitated resolving non-compliance/waiver issues
- Coordinated the review and feedback of non-compliance/waiver issues

Design Review Tech.

Jacobsen Construction Co. Inc

- Facilitated the administrative needs for the project manager, project engineer, and project superintendent on the job site for the OSHA Salt Lake Technical Center and Merit Medical Systems projects.
- Optimized Microsoft Access to track relevant project information
- Received, prepared, and delivered submittals and RFI's
- Created, organized, and prepared reports for presentation

Project Assistant

My name is Heather Motogawa-MacDonald and my pronouns are she/her/hers. My expertise is in systems change and organizational transformation. I work with executive leadership teams to build a competitive advantage through their people and leadership strategies. 

My approach is people centered and based on building relationships of trust to co-create solutions that align to business needs while ensuring workplaces work for everyone. 

I contextualize information, trends, best practices, and frameworks to address the needs of the clients I’m partner with to ensure the solutions we co-create are a fit for their people in this current moment. Together we utilize continuous improvement techniques to monitor, assess, and evolve solutions ensuring we remain adaptable to change.

My experience and capabilities focus on adding value by: 
- Supporting leaders in shifting from an in-person/co-located culture to a hybrid/remote/global workforce 
- Creating a culture of psychological safety, learning, and trust to enable creativity, innovation, diversity, and employee wellbeing
- Ensuring all people focused efforts are aligned to organization strategies and goals by using a data informed approach to prioritize work, capture best practices, and amplify wins 
- Building leaders capabilities to navigate change over time 
- Maximizing the multi-generational workforce by creating opportunities to share information, build future leaders, and create programs that work across generations 

CliftonStrengths: Strategic | Maximizer | Relator | Learner | Individualization
Predictive Index: Captain
EOS Crystallizer: Integrator
Motivators: Impact | Empathy | Creativity | Learning | Variety | Excelling | Autonomy 
MBTI: Mediator INFP-A

I welcome connections with leaders who are looking to evolve their operating model so their leaders and people can adapt to change and thrive.

Heather MacDonald

As the Senior Manager at Pluralsight, I am at the forefront of driving operational excellence across our Global Ecosystems, encompassing Marketplace, Co-sell initiatives, Partner Relations, and Professional Services Sales. My role is pivotal in maintaining and expanding our global account base, focusing on sales retention and growth, while also overseeing the operations of Pluralsight 1, our philanthropic division.

Key Achievements and Responsibilities:

- Leadership in Marketplace and Co-sell Operations: Lead and refine operational strategies for our marketplace and co-sell partnerships, particularly in collaboration with AWS Co-sell PM's group, to enhance our market presence and drive mutual success.
- Professional Services Sales Strategy: Craft and implement strategies for Professional Services (ProServ) Sales, focusing on operational efficiency and revenue growth, evidenced by a substantial $21 million in bookings.
- Global Account Maintenance and Retention: Oversee the strategies for global account maintenance, ensuring high levels of customer satisfaction and loyalty, and thereby contributing to sustained revenue streams.
- Innovative Operational Frameworks: Utilize tools like Salesforce and Tableau to architect and execute data-driven operational frameworks, optimizing resource allocation, and ensuring effective project oversight.
- Cross-Departmental Collaboration and Alignment: Foster strong cross-departmental collaboration, particularly between sales and professional services teams, to ensure aligned objectives and smooth operational transitions.
- Financial Strategy and Forecasting: Work closely with the Finance team to set budgetary guidelines and financial forecasts, aligning them with our operational goals and market dynamics.

In this role, my ability to rapidly adapt to evolving market demands and to spearhead innovative operational strategies has been crucial in enhancing customer satisfaction and driving significant revenue growth.

Sr. Manager, Strategy and Channel Operations

As a Global Channels & Services Enablement Manager, I develop and execute company-wide strategies to generate revenue streams through Pluralsight solutions. I design and manage comprehensive enablement programs, including sales, product, and technical training, while measuring program effectiveness through various metrics. I collaborate with cross-functional teams to ensure enablement programs align with overall business objectives and customer needs.

Senior Enablement Program Manager - Channels & Services

Collaborating with product industry and other subject matter experts (SMEs), I prioritize and design training collateral covering product features and benefits, sales strategies, partner programs, value proposition, and return on equity (ROE). Coaching internal Sales and Support teams, I plan and host partner sales training events, via e-learning, onsite, and webinar channels. I grew the sales pipeline by over $15 million and activated over 120 sellers within 90 days, by leading product enablement and the global launch of a new product - Tech Foundations.

Senior Enablement Program Manager - Sales

Spearheaded a major modernization initiative, overseeing a team of 12 experts. I created educational materials to enhance product awareness for both existing and prospective customers, while partnering with department heads to establish an integrated Global Internal Communications strategy. Furthermore, I coordinated the Global Transformation project, ensuring the seamless migration of 4000 colleagues to new systems and tools, while leading the global upskilling of leaders and individuals on new selling methodology PSVS. Finally, I established Pluralsight's New Hire Business Development Representative & Sales Academies, managing all logistical aspects and coordinating events, content, and speakers.

Enablement Program Manager - Sales

GoDaddy

Successfully led global performance management initiatives, overseeing multiple workstreams and enabling biannual employee appraisals across divisions. With the implementation of an internal mobility program, I achieved a 30% increase in talent retention, while fostering global colleague engagement through effective communication, transparency, and cross-functional programs.

Program Manager

As global project manager, led six project teams comprising over 50 colleagues, overseeing planning, resourcing, and supervising activities within the Project Management Office (PMO). 
By enhancing procedures, I reviewed program performance and reported progress to stakeholders and senior leadership, while forging robust stakeholder relationships. My efforts in providing People Operations training to 300 colleagues resulted in expedited take-up, productivity, and self-sufficiency in the ATS solution, with the implementation of a strategic communications plan and training courses. As a Project Excellence Member, I facilitated continuous improvement and designed and executed six global programs, streamlining the hiring process by implementing new policies, technologies, practices, and upskilling opportunities. Additionally, I delivered the Greenhouse Global ATS and complementary training to over 500 users, supported the completion of 110 projects to schedule, and developed a framework, processes, and tools for the global Talent Acquisition Project Management Office (TA PMO). The success of these initiatives led to a proposal for the People Operations Center of Excellence (CoE).

Program Manager & PMO Leader

Appointed to conceive and refine solutions and training that enhanced team skillsets, I identified and forged career pathways, prepared colleagues for interviews, and strengthened corporate succession planning. Standardizing recruitment processes for Hiring Managers, I ensured alignment across the organization. I optimized resource allocation across 12 departments, with the creation and execution of awareness campaigns and programs, cut role fulfillment times by 140%, and hiked survey results to the 90th percentile for a talent retention-related question and the determination of future job opportunities. Developing and introducing a new system to simplify and speed up approval processes for employee transfers, I built up a candidate pool for hard-to-fill roles, with the scoping, development, and implementation of several high-profile recruitment strategies.

Program Manager & Internal Opportunities

As a Sales Support leader, I enhanced the knowledge and capability of a 14-member team, overseeing customer support programs, sales strategies, and communication plans. Through collaboration with the Board, I standardized hiring protocols and increased transparency. By authoring and implementing effective Communications Plans, I generated $1.5 million in new sales revenue by identifying and capitalizing on new revenue streams.

Supervisor

Hess Corporate Travel

As a sales strategist, I drove targeted growth by identifying and capitalizing on new market opportunities. By introducing innovative sales processes and a new brand strategy, I expanded the company's market share in Arizona and Utah. With the creation of a Market Penetration Plan, I was able to successfully pinpoint, engage, and convert new business. Through cultivating strong relationships with C-Level executives, I exceeded my new client acquisition target by 120%.

Director of Sales & Business Development

Zenefits

As a customer success leader, I strengthened client engagement and fostered strong relationships with key accounts by taking ownership and accountability for their success. Working alongside Sales Development Representatives, I developed powerful market penetration strategies and tailored insurance solutions that won new clients through persuasive product demonstrations. I ranked in the Top 10% of sales for four consecutive months and trained and mentored 15 SDRs, resulting in their promotions. Additionally, I created educational tools that increased revenue by 30% and supported career development.

Sales Executive, HR & Benefits Advisor

Reputation.com

As the leader of the Advanced Client Solutions Sales team, I crafted adaptable strategies to navigate a dynamic business environment and evolving customer needs. I provided training to enable my team to meet their sales goals and oversaw multiple projects for key clients, generating $1.2 million in sales. My efforts resulted in the Sales and Innovation Leader Award in 2014 and a 33% growth in the product portfolio after implementing business management training.

Manager, Advanced Client Solutions

American Express

Team Leader

Dynamic and results-driven Revenue Strategy and Operations Manager with a PMP certification and extensive experience in data-driven sales optimization. Proficient in leveraging tools like Tableau and Salesforce to derive actionable insights. Adept at strategic planning, I excel in translating complex data into clear, concise, and actionable strategies. Known for my adaptability in fast-paced environments, I thrive in roles that require agility and innovative thinking. My project management skills are marked by a successful track record of delivering projects within tight timelines. Committed to continuous learning and improvement, I bring intellectual curiosity and a results-oriented mindset to every challenge.

taplio

The Battle

Heather MacDonald

Jeremy Treppa - PMP

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