Pluralsight

As a Principal Consultant I am crafting innovative strategies, delivering scalable engagement initiatives, amplifying learner proficiency and offering managers actionable insights for strategic decisions. My collaborative approach harmonizes HR, L&D, technology, and operations to create cohesive employee development strategies. By designing immersive programs, we empower learners to translate knowledge into real-world impact, and through executive and leadership coaching we increase alignment and leadership capabilities. I craft bespoke solutions by blending learning, change management, and organizational psychology, steering global strategic learning for leading organizations and institutions.

- Architect strategic learning programs including communication and change management, for a global portfolio of industry leading companies and academic institutions
- Pioneer scalable and sustainable engagement programs, boosting learner proficiency and equipping managers with actionable data for informed decision-making
- Develop and execute outcome-driven solutions including marketing materials, program assets, and sales enablement
- Collaboratively formulate solutions across HR, L&D, technology, and operations, optimizing each group's strengths to establish a unified employee development experience
- Design immersive programs enabling learners to apply acquired knowledge to real-world experiences, reinforcing learning and elevating on-the-job capabilities
- Deliver thought leadership to executive and senior leaders providing benchmarking insights, trends, and forward-looking strategies that catalyzed skills development progress

Principal Consultant - Workforce Transformation

Contemplating Life's Choices

Contemplating Life's Choices is for mid-career women, mothers, and diverse folks who are over-thinkers, people pleasers, and perfectionists who want to break free of these self sabotaging habits to redefine their relationship with work. 

Through 1:1/group coaching and experiential practices we:

- Deepen our inner wisdom 
- Build an empowered and diverse community of support 
- Establish a lifelong contemplation practice to understand yourself and your motivations so you can approach your life and career with confidence and clarity
- Develop communication, learning, and self-awareness capabilities that set us up for success in corporate spaces

Founder

EvoWorks Collective

Providing consulting and executive coaching services that transform organizations through human centered leadership, culture, and employee experience strategies and programs.

Managing Director

Zions Bancorporation

In just over seven months in role, I was promoted from individual contributor to leading the Enterprise Technology and Operations (ETO) team that provided clarity, guided people through change, and facilitated communication in going fully remote at the onset of the COVID-19 pandemic. Successfully architected and optimized programs to support a workforce that had never been remote by transitioning in-person events online, increasing methods and frequency of communication, and providing a monthly toolkit of resources for all people leaders. 

- Redesigned the creation, execution, and monitoring of strategic initiatives, programs, and objectives resulting in increased event attendance, increased eNPS scores, and increased manager and employee engagement
- Directed the Technology Upskill Program in partnership with HR and L&D to engage 667 employees to complete 1,944 Pluralsight Skill IQ assessments fulfilling our goal of 100% completion
- Championed the Women in Tech ERG to more than double attendance at monthly events
- Delivered local, national, and global keynote and panel presentations on leadership development, workforce of the future, employee resource groups, and diversity, equity, and inclusion
- Instituted feedback loops to respond to employee engagement surveys, increasing eNPS scores and positive sentiment
- Guided individual contributors and leaders through coaching on leadership development, communication/presentation skills, establishing life-long learning habits, building a strong support network, soft skills, career planning, and diversity, equity and inclusion
- Optimized external messaging and branding with Public Relations, Marketing, Diversity, and Recruiting teams to support increasing diverse technology talent
- Synthesized quantitative and qualitative data across functions to pinpoint areas to improve outcomes for employees, customers, and the community

VP | ETO Strategy, Change, and Communications

I harnessed my diverse background in collective impact, change management, learning and development, gender equity, and diversity and inclusion to craft strategic initiatives to drive measurable outcomes. By forging impactful partnerships and establishing interactive events, the programs cultivated STEM skills in students, provided mission critical coaching that deepened understanding of diversity, and improved skill development. 

- Leveraged expertise in change management, learning and development, gender issues, and diversity, equity, and inclusion to craft strategies, drive initiatives, and measure outcomes
- Forged ten partnerships to create long-term impact in developing STEM skills in K-12 students through college to develop a diverse local talent pipeline
- Established seven events, three trainings, and dozens of resources designed to increase action towards creating a culture of diversity, inclusion, and continuous learning including workbooks, information sheets, presentations, and self-paced learning guides
- Provided coaching for individual contributors and leaders to deepen their understanding of gender, diversity, and soft skill development
- Created monthly and annual data and reporting to identify and close gaps aligned to business and program outcomes
- Optimized multi-channel communications to drive change and engage stakeholders across all levels and departments
- Administered the annual budget throughout the accounting lifecycle including effective stakeholder management
- Influenced programming and strategy for over 2,200 employees through research and reporting on industry trends and best practices
- Championed change across eight executive leaders with no formal authority, while managing ambiguity, and rapidly iterating to lead in a continuously evolving technology space

Business Program Manager

United Way of Salt Lake

Evolved the volunteer engagement program by implementing the Year of Action program that allowed us to capture corporate resources to fund volunteerism across regional, civic, and school partnerships. By effectively uniting corporate social responsibility goals with community identified needs, the Year of Action sponsorship program enabled us to provide resources and labor at no cost to the recipient organizations. Provided thought leadership, education, and mentorship to local and global non-profit leaders elevating the impact and visibility of the collective impact approach.

- Forged impactful collaborations across three regional networks, two civic partnerships, and over 25 community schools and centers to align volunteer engagement to core outcomes strengthening organizational ties by helping to shift volunteers from only engaging in one-time improvement projects to prioritizing projects that support long term outcomes including math and reading tutors and career readiness events
- Orchestrated the resource development team to secure and renew 15 Year of Action sponsors to ensure the appropriate resources for seven Year of Action events, community school/center projects, and civic/regional partnership projects
- Aligned corporate social responsibility goals of corporate partners to fulfill existing needs in our community schools and regional partnerships
- Engineered and conducted data and partnership inventories to develop theories about engagement interventions that impact outcomes and align with existing efforts
- Catalyzed continuous improvement cycles to prioritize and scale volunteer engagement based interventions that provide the greatest impact
- Delivered positive representation in media communications including print, radio, and television
- Provided coaching and mentorship for internal and external stakeholders in order to provide the exceptional volunteer experiences that meets community identified needs while creating lasting impact

Senior Director of Volunteer Strategy

Fostered a high-performing team of four, capitalizing on each member's strengths to drive collaboration, influence, and meaningful contributions
Formulated and executed strategies that increased volunteer engagement and referrals by 460% enabling us to lay the foundation for sponsorship based funding, successful grant funding for programs, and building broader community awareness and engagement
Stewarded our team in implementing volunteer strategies that increased volunteer hours served by 20% year over year
Guided the team to provide over 200 volunteer events engaging thousands of volunteers each year
Designed an organization wide volunteer engagement strategy by understanding corporate partner CSR goals, understanding school and organizational KPIs, identifying opportunities to utilize volunteers to meet CSR goals while addressing KPI needs, and establishing processes that provide meaningful and top-quality volunteer experiences
Lead a 10-person cross-departmental group responsible for the strategic alignment of volunteers, accurate collection of data, and clear collaboration and communication across the organization
Champion for the Organizational Change Management initiative engaging and educating staff for the roll out of Salesforce Philanthropy Cloud utilizing SCARF and change management frameworks
Delivered education and mentorship to local, national, and international nonprofits and NGO's sharing best practices, innovations, and ideas 
Optimized the alignment of internal resources and staffing with UWSL’s strategic direction for volunteer engagement

Senior Director of Volunteer Engagement

United Way of Southern Nevada

- Implemented and managed national day of service opportunities for up to 200 volunteers and corporate service projects including Make a Difference Day, 9/11 Day of Service and Remembrance, National Volunteer Week, Martin Luther King Jr. Day, and seasonal projects
- Managed the ongoing maintenance and content creation for social networking sites including Facebook, Twitter, Blogger, and Flickr
- Oversaw implementation of a new volunteer database including ongoing maintenance of volunteer and agency information
- Developed new non-profit partnerships to increase volunteer opportunities available through community outreach and site visits
- Established training programs for volunteers and non-profit organizations including the volunteer Project Leader program
- Created and published monthly volunteer and partner organization newsletters
- Provided supervision and management of 10 AmeriCorps VISTA members

Volunteer Manager

The Blind Center of Nevada

- Organized and implemented the volunteer program including interviewing potential volunteers, facilitating tours of the Center, coordinating correspondence to volunteers, training of volunteers, maintenance and growth of volunteer program and organization of volunteer tracking and recognition program
- Collaborated with volunteers to provide expanded programing options for members including classes in yoga, poetry, and bell choir
- Implemented a monthly volunteer newsletter to recognize outstanding volunteers, communicate about upcoming volunteer opportunities, and share information about the Center
- Oversaw the intake process for new and existing members regarding available services, advocacy requests, and questions about Center programs
- Represented available center programs and services at community events and on the radio
- Coordinated and supervised AARP volunteers, Catholic Charities volunteers, and Vocational Rehabilitation candidates

Volunteer and Program Coordinator

South Tech Construction

- Sole Project Manager responsible for all major projects and maintenance work orders
- Oversaw bid process and issued contracts
- Scheduled subcontractors and vendors with field superintendents
- Collaborated with owners, architects, engineers, tenants, and property management
- Issued and controlled maintenance work orders
- Issued purchase orders and completed all work order billing
- Developed training documents for new employees
- Managed training for the project management assistant and other team members

Project Manager

Focus Property Group

- Collaborated with architects and engineers throughout the Design Review process
- Oversaw builder submittals including producing Design Review letters for 12 home builders in the Mountain's Edge Master Planned Community and 10 home builders in the Providence Master Planned Community
- Managed requests for waivers and variances in plans that did not meet community standards 
- Delivered ongoing training of current and new Design Review Techs
- Facilitated resolving non-compliance/waiver issues
- Coordinated the review and feedback of non-compliance/waiver issues

Design Review Tech.

Jacobsen Construction Co. Inc

- Facilitated the administrative needs for the project manager, project engineer, and project superintendent on the job site for the OSHA Salt Lake Technical Center and Merit Medical Systems projects.
- Optimized Microsoft Access to track relevant project information
- Received, prepared, and delivered submittals and RFI's
- Created, organized, and prepared reports for presentation

Project Assistant

My name is Heather Motogawa-MacDonald and my pronouns are she/her/hers. My expertise is in systems change and organizational transformation. I work with executive leadership teams to build a competitive advantage through their people and leadership strategies. 

My approach is people centered and based on building relationships of trust to co-create solutions that align to business needs while ensuring workplaces work for everyone. 

I contextualize information, trends, best practices, and frameworks to address the needs of the clients I’m partner with to ensure the solutions we co-create are a fit for their people in this current moment. Together we utilize continuous improvement techniques to monitor, assess, and evolve solutions ensuring we remain adaptable to change.

My experience and capabilities focus on adding value by: 
- Supporting leaders in shifting from an in-person/co-located culture to a hybrid/remote/global workforce 
- Creating a culture of psychological safety, learning, and trust to enable creativity, innovation, diversity, and employee wellbeing
- Ensuring all people focused efforts are aligned to organization strategies and goals by using a data informed approach to prioritize work, capture best practices, and amplify wins 
- Building leaders capabilities to navigate change over time 
- Maximizing the multi-generational workforce by creating opportunities to share information, build future leaders, and create programs that work across generations 

CliftonStrengths: Strategic | Maximizer | Relator | Learner | Individualization
Predictive Index: Captain
EOS Crystallizer: Integrator
Motivators: Impact | Empathy | Creativity | Learning | Variety | Excelling | Autonomy 
MBTI: Mediator INFP-A

I welcome connections with leaders who are looking to evolve their operating model so their leaders and people can adapt to change and thrive.

Heather MacDonald

In my current role as an Engineering Principal at Pluralsight, an online learning company with over 70% of Fortune 500 companies as clients, I continuously coach and inspire a handful of engineering leaders in building more productive and effective teams toward the common goal of meeting the demands of the platform and constantly elevating the user experience. My job includes designing a quarterly estimation process for over 50 cross-functional teams to support and improve roadmaps and planning. Here, I was involved in reconstructing and organizing a uniform and culturally flexible onboarding experience for a global team of over 250 developers across three products, incorporating process improvements that cut the onboarding time by 40% while raising employees’ productivity. As a Principal, I facilitate the career development and coaching of 80+ junior and higher-level engineers through customized learning clubs, leveraging strategic upskilling initiatives and instructing them on interview preparation, career planning, as well as leadership transitioning. One of my proudest achievements here was when I unified and reinforced the values and principles of three disparate product organizations. This initiative directly contributed to augmenting cohesion across products, increasing cross-functional collaboration and driving more efficient and accurate decision-making and project execution.
Key Highlights
◉   Maintained solid relationships with key stakeholders, cultivating a learning culture within the technology organization; Drove participation, engagement, and value that contributed significantly to increasing the company's overall revenue and market share.
◉   Streamlined HR practices, such as hiring, through process and interview standardization, reducing the time to fill roles by 10 days.

Engineering Principal

As an Independent Author, I am mainly concerned with influencing a global audience with technology learning videos, benefiting over 1 million learners (e.g., from Python novices, cloud gurus, individuals looking to make a career change through enterprise teams) and 23K companies in over 180 countries, empowering this diverse range of individuals to boost their career and enabling tech teams, from small businesses to enterprises, to bolster innovations. In this role, I was able to develop and publish 10 courses in less than 5 years covering both technical and non-technical topics, including subject matters on people leadership.
Key Highlights
◉   Instigated a global viewership specific to the courses of over 20,000 learners who have amassed nearly 10,000 hours of view time.
◉   Strategized robust, user-friendly technical communication patterns, including powerful visuals, to meet the needs of a global audience of learners.
◉   Conceptualized and integrated seven (7) engaging and highly informative Android courses ranging from beginner to advanced topics, including authentication, location, storage, and unit testing, receiving a 90% (4.5/5.0) satisfaction rating from learners.

Author

Spectrum Health

In my most recent role as a Digital Advisor at Spectrum Health, I was known for my contributions to creating a platform, in particular, that facilitated and streamlined COVID-19 immunization opt-in, prioritization, and scheduling of over 25,000 workers, ensuring milestones were executed within time, scope, and optimum efficiency and excellence. Here, I also pioneered and rolled out a COVID-19 employee screening tool while continually reorganizing and regulating various staffing needs and overall lab turnaround times, maximizing a safe, seamless, and effective working environment for employees. 
Key Highlights
◉   Utilized Twilio to devise a Virtual Waiting Room with both SMS and voice options at nearly 100 Spectrum Health locations, capitalizing on safe social distancing through enhanced pre-registration workflows and a virtual check-in upon arrival; Achieved a substantial increase in patient satisfaction and a more efficient workflow for staff.
◉   Worked hand-in-hand with the executive and over 50 clinical leaders to strategize and implement innovative solutions to the organization and community’s COVID-19 needs, saving over 35K hours of leader's time across the organization.

Digital Advisor

During my time as a Digital Innovation Manager at Spectrum, I primarily led the development and implementation of over 15 digital tools for patients and staff, leveraging AWS, Azure, and on-premises technologies to boost productivity and reliability, automating 30+ processes, which helped expedite over 2K transactions monthly. As part of my job, I briefed executives and senior leaders on current work, enabling intelligent, data-driven interactions in digital touchpoints, consolidating insights on digital and cross-channel behavior to inform future platform investments, product capabilities, and marketing strategies. 
Key Highlights
◉   Coached 5 peer leaders on effective leadership and management practices, significantly improving department-wide participation; Triggered a 10% improvement in employee engagement metrics.
◉   Encouraged learning and professional growth, provided emotional support, and helped team members to form better ties with one another and the business as a whole as the organization shifted to totally remote work; Elevated the overall team productivity by 40%.
◉   Heavily recognized for introducing a public COVID-19 screening chatbot 3 weeks ahead of CDC, a cutting-edge digital health tool that helps evolve triage and screening processes in a scalable manner.

Digital Innovations Manager

In my capacity as a Digital Development Manager, I spearheaded a team of up to 90 digital development team members across numerous product verticals and all product lifecycle phases. Here, I was tasked to deliver an innovative program that allowed developers to connect with clinical staff regarding prototype solutions for complex healthcare issues. Collectively, we created a prototyping pipeline enabling 15+ new features to be implemented and the exploration of 10+ new products. One of my proudest achievements here was collaborating with key business leaders and executives to create and launch MedNow, a custom-built video visit platform available on iOS, Android, and the web that served over 1.5K patients daily. Designed with accessibility and quality of care in mind, this platform provides virtual pharmacy and telemedicine services as well as doctor home visits, striving to lead the digital health evolution with helpful technology, redefining pharmacy's role in holistic care.
Key Highlights
◉   Initiated a community engagement program serving 20K+ elementary school to college-aged students to train and inspire the next generation of IT professionals; Worked with community partners to deliver course materials to K-12 instructors in HTML and CSS, resulting in improved tech proficiency for over 2K students each year.
◉   Coordinated with 30+ full-time developers to build personalized development plans, featuring mentorship, public speaking, and over 100 online courses that strengthened their technical and soft skills, allowing them to earn promotions throughout their careers.

Digital Development Manager

In my previous role as a Software Developer, I was recognized for introducing MyHealth, a custom-built patient portal hosted on AWS, using a C# backend and an Angular frontend servicing over 600,000 registered users, mustering payer and clinical data that enabled quick access to medical information and seamless contact with providers. As part of my job, I streamlined the development process and maintenance of high-quality software by implementing Agile methodologies (e.g., Scrum & Kanban) and automating tasks. This initiative has led to the on-time completion of 5 major multi-million-dollar projects. On the other note, I was also involved in revamping the health incentive program, Health by Choice, that served over 500K insurance members, bringing significant improvements across metrics and outcomes, including a 15-20% boost in overall program participation. One of my proudest accomplishments was collaborating with infrastructure and security teams to create strong, secure, and scalable APIs that permitted the secure interchange of data between patients/members and internal systems during a three-year period with zero reported breaches.

Web / Mobile Software Developer

Grand Valley State University

Provided security and safety services for over 25,000 students and 5,000 faculty and staff members, reducing risk to the university and improving student satisfaction.
Investigated complaints and assisted area police agencies with investigations on campus, enabling victims of crimes rapid access to appropriate law enforcement and community resources.
Responded to and documented non-injury motor vehicle accidents on campus allowing involved parties to report their loss to insurance companies without adding additional burden on local law enforcement agencies.

Security Officer

Michigan State Police

Learned valuable digital forensic techniques by assisting detectives at Michigan State Police’s 6th District Computer Crimes Unit serving city, county, and state law enforcement needs across its thirteen county region.
Prepared items submitted to evidence for forensic exams and assisted detectives in securing digital evidence, this work reduced the preparation time of evidence allowing detectives to focus on evidence analysis.
Researched evidence recovery techniques and communicated findings to ICAC taskforce in order to more effectively analyze and recover additional information on a number of platforms including tablets, smartphones, and computers.
Compiled training materials on digital evidence for non-technical law enforcement members, allowing for a more secure chain of custody and minimizing accidental evidence destruction by non-technical personnel.

Computer Crimes Intern

Kent County Sheriff Department

Supported the Scientific Support Unit Specialists in gathering and processing physical evidence in Kent County, an area with a population of over 500,000 and a Sheriff’s department of over five hundred employees.
Collected and processed evidence using a multitude of techniques including print powders, gel lifters, Mikrosil, Dental Stone, Hemastix and Hematrace tests to allow detectives to apprehend offenders. Additionally, photo-documented evidence at several scenes with differing lighting conditions for use in criminal proceedings.
Assisted in the implementation of clandestine surveillance and sting operations supporting proactive policing efforts.
Compared impression evidence from road patrol officers with existing evidence to determine criminal patterns.

Scientific Support Unit Intern

As a dynamic, highly analytical, and results-focused professional with a demonstrated passion for streamlining project management and product-development lifecycle focusing on designing organizational digital strategies, I have gained a sustained stature in aligning initiatives with high-growth organizations' pursuit of excellence, emphasizing improved operations and efficiency and increased market share, profitability, and user satisfaction. My knack for problem-solving and market trend agility, inside knowledge of technical development, and strategic task management empowers me to see every potential obstacle and pain point as an opportunity to strategize, collaborate, and lead teams to success, upholding values of innovation and unsurpassed product solutions quality.

Equipped with over a decade of healthcare industry experience, I have developed my flair for driving brand strategy and customer-oriented approach, boosting product solutions performance and impact that consistently bolster new technology developments and seize top standards and benchmarks in the business. I have a proven history of achieving unprecedented results with an emphasis on systems engineering, backed by my strategic approaches to driving enterprise advancements and the highest quality of care through state-of-the-art technology innovations.

Notable highlights of my experience and qualifications include the following:

◉ Maintained solid relationships with key stakeholders, cultivating a learning culture within the technology organization; Drove participation, engagement, and value that contributed to increasing the company's overall revenue and market share.
◉ Encouraged learning and professional growth at Spectrum Health, providing emotional support and guiding team members form better ties with one another and the business as a whole as the organization shifted to totally remote work; Elevated the overall team productivity by 40%.

I take pride in bringing my in-depth knowledge of product solutions design and business development, client service, and continuous process redesigning and improvements to contribute to the company’s growth and increased profit margins.

Infused with advanced education and professional background, I am eager to make significant contributions to the growth of your organization. Feel free to reach me here on LinkedIn or via e-mail at markus.f.neuhoff@gmail.com.

Expertise: Project Management, Product Engineering, Business Analysis & Development, Process Improvements, Leadership Development, SQL Queries & Data Modeling, Strategic Technology Planning

taplio

The Battle

Heather MacDonald

Markus Neuhoff, PSM

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?