Pluralsight

As a Principal Consultant I am crafting innovative strategies, delivering scalable engagement initiatives, amplifying learner proficiency and offering managers actionable insights for strategic decisions. My collaborative approach harmonizes HR, L&D, technology, and operations to create cohesive employee development strategies. By designing immersive programs, we empower learners to translate knowledge into real-world impact, and through executive and leadership coaching we increase alignment and leadership capabilities. I craft bespoke solutions by blending learning, change management, and organizational psychology, steering global strategic learning for leading organizations and institutions.

- Architect strategic learning programs including communication and change management, for a global portfolio of industry leading companies and academic institutions
- Pioneer scalable and sustainable engagement programs, boosting learner proficiency and equipping managers with actionable data for informed decision-making
- Develop and execute outcome-driven solutions including marketing materials, program assets, and sales enablement
- Collaboratively formulate solutions across HR, L&D, technology, and operations, optimizing each group's strengths to establish a unified employee development experience
- Design immersive programs enabling learners to apply acquired knowledge to real-world experiences, reinforcing learning and elevating on-the-job capabilities
- Deliver thought leadership to executive and senior leaders providing benchmarking insights, trends, and forward-looking strategies that catalyzed skills development progress

Principal Consultant - Workforce Transformation

Contemplating Life's Choices

Contemplating Life's Choices is for mid-career women, mothers, and diverse folks who are over-thinkers, people pleasers, and perfectionists who want to break free of these self sabotaging habits to redefine their relationship with work. 

Through 1:1/group coaching and experiential practices we:

- Deepen our inner wisdom 
- Build an empowered and diverse community of support 
- Establish a lifelong contemplation practice to understand yourself and your motivations so you can approach your life and career with confidence and clarity
- Develop communication, learning, and self-awareness capabilities that set us up for success in corporate spaces

Founder

EvoWorks Collective

Providing consulting and executive coaching services that transform organizations through human centered leadership, culture, and employee experience strategies and programs.

Managing Director

Zions Bancorporation

In just over seven months in role, I was promoted from individual contributor to leading the Enterprise Technology and Operations (ETO) team that provided clarity, guided people through change, and facilitated communication in going fully remote at the onset of the COVID-19 pandemic. Successfully architected and optimized programs to support a workforce that had never been remote by transitioning in-person events online, increasing methods and frequency of communication, and providing a monthly toolkit of resources for all people leaders. 

- Redesigned the creation, execution, and monitoring of strategic initiatives, programs, and objectives resulting in increased event attendance, increased eNPS scores, and increased manager and employee engagement
- Directed the Technology Upskill Program in partnership with HR and L&D to engage 667 employees to complete 1,944 Pluralsight Skill IQ assessments fulfilling our goal of 100% completion
- Championed the Women in Tech ERG to more than double attendance at monthly events
- Delivered local, national, and global keynote and panel presentations on leadership development, workforce of the future, employee resource groups, and diversity, equity, and inclusion
- Instituted feedback loops to respond to employee engagement surveys, increasing eNPS scores and positive sentiment
- Guided individual contributors and leaders through coaching on leadership development, communication/presentation skills, establishing life-long learning habits, building a strong support network, soft skills, career planning, and diversity, equity and inclusion
- Optimized external messaging and branding with Public Relations, Marketing, Diversity, and Recruiting teams to support increasing diverse technology talent
- Synthesized quantitative and qualitative data across functions to pinpoint areas to improve outcomes for employees, customers, and the community

VP | ETO Strategy, Change, and Communications

I harnessed my diverse background in collective impact, change management, learning and development, gender equity, and diversity and inclusion to craft strategic initiatives to drive measurable outcomes. By forging impactful partnerships and establishing interactive events, the programs cultivated STEM skills in students, provided mission critical coaching that deepened understanding of diversity, and improved skill development. 

- Leveraged expertise in change management, learning and development, gender issues, and diversity, equity, and inclusion to craft strategies, drive initiatives, and measure outcomes
- Forged ten partnerships to create long-term impact in developing STEM skills in K-12 students through college to develop a diverse local talent pipeline
- Established seven events, three trainings, and dozens of resources designed to increase action towards creating a culture of diversity, inclusion, and continuous learning including workbooks, information sheets, presentations, and self-paced learning guides
- Provided coaching for individual contributors and leaders to deepen their understanding of gender, diversity, and soft skill development
- Created monthly and annual data and reporting to identify and close gaps aligned to business and program outcomes
- Optimized multi-channel communications to drive change and engage stakeholders across all levels and departments
- Administered the annual budget throughout the accounting lifecycle including effective stakeholder management
- Influenced programming and strategy for over 2,200 employees through research and reporting on industry trends and best practices
- Championed change across eight executive leaders with no formal authority, while managing ambiguity, and rapidly iterating to lead in a continuously evolving technology space

Business Program Manager

United Way of Salt Lake

Evolved the volunteer engagement program by implementing the Year of Action program that allowed us to capture corporate resources to fund volunteerism across regional, civic, and school partnerships. By effectively uniting corporate social responsibility goals with community identified needs, the Year of Action sponsorship program enabled us to provide resources and labor at no cost to the recipient organizations. Provided thought leadership, education, and mentorship to local and global non-profit leaders elevating the impact and visibility of the collective impact approach.

- Forged impactful collaborations across three regional networks, two civic partnerships, and over 25 community schools and centers to align volunteer engagement to core outcomes strengthening organizational ties by helping to shift volunteers from only engaging in one-time improvement projects to prioritizing projects that support long term outcomes including math and reading tutors and career readiness events
- Orchestrated the resource development team to secure and renew 15 Year of Action sponsors to ensure the appropriate resources for seven Year of Action events, community school/center projects, and civic/regional partnership projects
- Aligned corporate social responsibility goals of corporate partners to fulfill existing needs in our community schools and regional partnerships
- Engineered and conducted data and partnership inventories to develop theories about engagement interventions that impact outcomes and align with existing efforts
- Catalyzed continuous improvement cycles to prioritize and scale volunteer engagement based interventions that provide the greatest impact
- Delivered positive representation in media communications including print, radio, and television
- Provided coaching and mentorship for internal and external stakeholders in order to provide the exceptional volunteer experiences that meets community identified needs while creating lasting impact

Senior Director of Volunteer Strategy

Fostered a high-performing team of four, capitalizing on each member's strengths to drive collaboration, influence, and meaningful contributions
Formulated and executed strategies that increased volunteer engagement and referrals by 460% enabling us to lay the foundation for sponsorship based funding, successful grant funding for programs, and building broader community awareness and engagement
Stewarded our team in implementing volunteer strategies that increased volunteer hours served by 20% year over year
Guided the team to provide over 200 volunteer events engaging thousands of volunteers each year
Designed an organization wide volunteer engagement strategy by understanding corporate partner CSR goals, understanding school and organizational KPIs, identifying opportunities to utilize volunteers to meet CSR goals while addressing KPI needs, and establishing processes that provide meaningful and top-quality volunteer experiences
Lead a 10-person cross-departmental group responsible for the strategic alignment of volunteers, accurate collection of data, and clear collaboration and communication across the organization
Champion for the Organizational Change Management initiative engaging and educating staff for the roll out of Salesforce Philanthropy Cloud utilizing SCARF and change management frameworks
Delivered education and mentorship to local, national, and international nonprofits and NGO's sharing best practices, innovations, and ideas 
Optimized the alignment of internal resources and staffing with UWSL’s strategic direction for volunteer engagement

Senior Director of Volunteer Engagement

United Way of Southern Nevada

- Implemented and managed national day of service opportunities for up to 200 volunteers and corporate service projects including Make a Difference Day, 9/11 Day of Service and Remembrance, National Volunteer Week, Martin Luther King Jr. Day, and seasonal projects
- Managed the ongoing maintenance and content creation for social networking sites including Facebook, Twitter, Blogger, and Flickr
- Oversaw implementation of a new volunteer database including ongoing maintenance of volunteer and agency information
- Developed new non-profit partnerships to increase volunteer opportunities available through community outreach and site visits
- Established training programs for volunteers and non-profit organizations including the volunteer Project Leader program
- Created and published monthly volunteer and partner organization newsletters
- Provided supervision and management of 10 AmeriCorps VISTA members

Volunteer Manager

The Blind Center of Nevada

- Organized and implemented the volunteer program including interviewing potential volunteers, facilitating tours of the Center, coordinating correspondence to volunteers, training of volunteers, maintenance and growth of volunteer program and organization of volunteer tracking and recognition program
- Collaborated with volunteers to provide expanded programing options for members including classes in yoga, poetry, and bell choir
- Implemented a monthly volunteer newsletter to recognize outstanding volunteers, communicate about upcoming volunteer opportunities, and share information about the Center
- Oversaw the intake process for new and existing members regarding available services, advocacy requests, and questions about Center programs
- Represented available center programs and services at community events and on the radio
- Coordinated and supervised AARP volunteers, Catholic Charities volunteers, and Vocational Rehabilitation candidates

Volunteer and Program Coordinator

South Tech Construction

- Sole Project Manager responsible for all major projects and maintenance work orders
- Oversaw bid process and issued contracts
- Scheduled subcontractors and vendors with field superintendents
- Collaborated with owners, architects, engineers, tenants, and property management
- Issued and controlled maintenance work orders
- Issued purchase orders and completed all work order billing
- Developed training documents for new employees
- Managed training for the project management assistant and other team members

Project Manager

Focus Property Group

- Collaborated with architects and engineers throughout the Design Review process
- Oversaw builder submittals including producing Design Review letters for 12 home builders in the Mountain's Edge Master Planned Community and 10 home builders in the Providence Master Planned Community
- Managed requests for waivers and variances in plans that did not meet community standards 
- Delivered ongoing training of current and new Design Review Techs
- Facilitated resolving non-compliance/waiver issues
- Coordinated the review and feedback of non-compliance/waiver issues

Design Review Tech.

Jacobsen Construction Co. Inc

- Facilitated the administrative needs for the project manager, project engineer, and project superintendent on the job site for the OSHA Salt Lake Technical Center and Merit Medical Systems projects.
- Optimized Microsoft Access to track relevant project information
- Received, prepared, and delivered submittals and RFI's
- Created, organized, and prepared reports for presentation

Project Assistant

My name is Heather Motogawa-MacDonald and my pronouns are she/her/hers. My expertise is in systems change and organizational transformation. I work with executive leadership teams to build a competitive advantage through their people and leadership strategies. 

My approach is people centered and based on building relationships of trust to co-create solutions that align to business needs while ensuring workplaces work for everyone. 

I contextualize information, trends, best practices, and frameworks to address the needs of the clients I’m partner with to ensure the solutions we co-create are a fit for their people in this current moment. Together we utilize continuous improvement techniques to monitor, assess, and evolve solutions ensuring we remain adaptable to change.

My experience and capabilities focus on adding value by: 
- Supporting leaders in shifting from an in-person/co-located culture to a hybrid/remote/global workforce 
- Creating a culture of psychological safety, learning, and trust to enable creativity, innovation, diversity, and employee wellbeing
- Ensuring all people focused efforts are aligned to organization strategies and goals by using a data informed approach to prioritize work, capture best practices, and amplify wins 
- Building leaders capabilities to navigate change over time 
- Maximizing the multi-generational workforce by creating opportunities to share information, build future leaders, and create programs that work across generations 

CliftonStrengths: Strategic | Maximizer | Relator | Learner | Individualization
Predictive Index: Captain
EOS Crystallizer: Integrator
Motivators: Impact | Empathy | Creativity | Learning | Variety | Excelling | Autonomy 
MBTI: Mediator INFP-A

I welcome connections with leaders who are looking to evolve their operating model so their leaders and people can adapt to change and thrive.

Heather MacDonald

Adobe

Third-party risk management, governance, and intel

Senior Risk Analyst

•	Support development and implementation of Risk and Control Self-Assessment (RCSA) Policy and Program
•	Conduct first-time RCSAs, demonstrating and partnering in program value-add proposition with teams across the organization 
•	Assess business-line control effectiveness, identify material control opportunities, and develop action plans
•	Contribute to continuous and iterative improvement of program maturity and lifecycle
•	Design, build, and manage internal team document repository and document templates

Senior Enterprise Risk Consultant

Finicity, a Mastercard Company

•	Manage cross-organizational team efforts to comply with payment card industry data security standards 
•	Review and assess inherent risk for new products and determine controls to mitigate risk within risk appetite
•	Triage and respond to client risk and control assessments and audits fielded against company, requiring technical competence in all aspects of product risks and control environments
•	Provide subject-matter expertise and review on applicable internal security policy and standards documents

Senior Security and Risk Analyst

Partner with relationship managers and SMEs to asess inherent and residual risk of third party organizations seeking to conduct business with the bank.
•	Support development and implementation of new third-party risk management program and risk and control assessment methodologies that provide tangible value to the company and adhere to OCC regulation
•	Partner with technical experts to perform third-party design and operational control assessments
•	Support development of repeatable and consistent risk escalation and decisioning criteria 
•	Create and maintain effective partnerships with risk partners and stakeholders at all levels of the company
•	Conduct 80% more risk and control assessments than team goal while maintaining a high-quality result
•	Present risk and control findings to senior governance committees and recommend corrective action
•	Define requirements for compliance, workflow management, and data quality dashboards in RSA Archer
•	Regularly identify opportunities for measurable improvement in and efficacy of risk assessment processes

Vice President, Senior Third-Party Risk Analyst

Promote enterprise-wide self governance through continuous development, strategic design for, and administration of the Self-Identified Issues Program.  Key new program initiatives include developing: a unique program brand; customized reporting that tells a consistent and engaging story; accessible communications and training materials; methodology for soliciting and acting upon stakeholder feedback; effective engagement strategy for stakeholders at all levels of the company; and a platform and medium for actionable information.

Also responsible for departmental process architecture, integration, standards, and consolidation.

Risk Officer, Issue Management

Mitigating risk through developing, designing, and implementing standardized requirements for process documentation across the enterprise. This includes obtaining stakeholder buy-in, training and communications, and collaborating to develop system architecture.

Responsible for developing and implementing the framework to transition existing risk management governance processes to centralized and integrated electronic database, incorporating automated workflows, relationships to controls, live links to regulatory guidance, opportunities for higher transparency with both stakeholders and auditors, and overall efficiency and efficacy.

Business Analyst, Risk Governance

Dominion Energy

•	Train ~200 company employees on Smith System Driver techniques to reduce accident statistics and improve employee and customer safety
•	Responsible for converting training compliance documentation from hard copies to online workflows and forms.
•	Responsible for editing written DOT operator qualification program and and ensuring compliance with relevant DOT 49 CFR Part 192 sections.
•	Responsible for communicating changes in operator qualification program and other training.
Create and revise web-based training modules.

Technical DOT Compliance Trainer

•	Analyze and implement new workflow procedures for document management to increase efficiency and accuracy
•	Design, create, and implement archival organization in OnBase for user-friendly accessibility to historical procedures and supporting documentation
•	Collaborate with both internal and external customers to determine technical and interpersonal solutions to user interactions
•	Train approximately 200 users on new software solution to document access
•	Cross-train teammates to assist in revising, publishing, and archiving procedures
•	Work closely with subject matter experts to ensure compliance with regulatory organizations for company policies and procedures
•	Create, maintain, and review more than 100 procedures annually to determine relevance and accuracy
•	Organize and collaborate with subject-matter experts and other vested parties to create and edit company procedures

Technical Writer, Governance Documentation

•	Assist with many special projects, including year long effort to georeference over 1 million miles of line networked vector data to increase geospatial accuracy of features to within 5 feet
•      Create program through Python and ModelBuilder to automate a data review and retrieval process of all geospatial pipeline data for Questar
•      Maintain a high standard of data accuracy, creating and editing thousands of networked polyline vector geospatial data
•	Run network analysis on a vector network to analyze data and examine accuracy
•	Work with various departments to collaborate information related to pipeline installation and location
•	Produce geospatially accurate maps with raster and vector layers

GIS Technician

Weber County

•	Create, correct, and maintain data pertaining to geospatial information including address points, footprints, and parcels for the local database as well as interactive maps (http://www.co.weber.ut.us/gis/maps/gizmo/)
•	Utilize geospatial data to create accurate maps for Weber County partners including Weber Parks and Recreation and Weber Environmental Health
•	Collaborate with the Environmental Health Department to assist in converting manual data to digital data and perform spatial analysis on water table feature attributes 
•	Use topology to edit existing parcels and roads to ensure their geometric accuracy
•	Collect in situ data for updating Weber County maps and collaborative information

GIS Intern

Alpine Sports

•	Leading salesperson in top dollars per hour, number of items per transaction, and percent days worked earning commission for two years 
•	Appointed by management to assist in training 10 new employees
•	Worked as a leader in creating a positive, inviting atmosphere for both employees and customers
•	Routinely provided customer service for up to 200 Japanese and British customers in a period of 3 hours

Assistant Sales Associate and Manager

McDonald's

Supervisor

Lagoon Amusement Park

Manager

I am a collaborative change agent with diverse experience in risk culture change, governance frameworks, community building, and process analysis and improvement across multiple industries, disciplines, and geographies. I am especially passionate about discovering and bridging business gaps through communication and collaborative strategy, development, integration, and automation.  

When I'm not working, I enjoy trying, failing, and sometimes succeeding in as many areas as possible.

taplio

The Battle

Heather MacDonald

Sarah R.

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