Hema Pentakota

Digitally Hema

I help busy founders and CEOs grow their businesses with my Social Media Marketing services. 
My principal services include:
- Social Media Strategy & Content Creation
- Creating a Content Calendar
- Content Repurposing

Freelance Social Media Manager

My blog 'Own Your Authentic Life' aims to motivate women with inspiring articles to lead the life they wish, more precisely to help restart their career or start a new business.

Web Content Writer

BNP Paribas Corporate & Institutional Banking

Within the entity of Correspondent Banking (CBK):

• Design the products in close collaboration with CIB - CBK Sales & Network teams
• Express the business needs
• Validate the functional specifications delivered by the IT teams
• Follow-up projects with IT teams until deployment
• Be the main interface point between CIB CBK team and Back office IT teams (SWIFT and SEPA payment incidents)
• Monitor the implementation of the digital offer (new products and services) to customers
• Global Governance:
o Organize and monitor actions of the regional committee and the Strategic Board
o Audit of CBK accounts at international level for the audit done by General Inspection
o Be a SPOC for different CBK sites to have their exhaustive list of accounts
• Working languages: French & English

Product Manager - Correspondent Banking

Euroclear

Within the team "Delivery Excellence" in France in the Division, Application Development & Maintenance (ADM):
- Organization of the monthly meetings of Department (ESES)
- Analysis of the performance of the Department, including financials and KPIs
- Quality Assurance of projects
- Support project managers with project planning tools (MS Project, Oracle BI, MS Excel) 
- Follow-up and support of resources (200 people) for their time-tracking (Oracle Time & Labor)
- Close collaboration with PSO Roadmap team (Brussels) for the provision and maintenance of tools
- Communication of monthly deadlines of planning exercise and budget review
- Planning transversal activities (Change requests, On-Boarding and Production Support)
- Working languages: French & documentation in English

Project Management Officer

BNP Paribas

In the context of a global program, “Cross Production Projects” of BNP Paribas Group (France, Belgium and Italy)
o	Normalization and standardization of IT productions of the Group
•	Establishment of operational governance and finance for the program
•	Identification and analysis of opportunities and projects
•	Follow up of portfolio of convergent projects
•	Coordination of steering committees (monthly)
•	Definition and implementation of KPIs and budget
•	Design of SharePoint to facilitate sharing of documents among the stakeholders 
•	Communication and documentation in English and French

Assistant Project Management Officer

HSBC

• Respond to the queries of clients about the products and services offered by the bank
• Interpretation of complex numerical data, negotiation with potential buyers to sell products

Customer Service Executive in Card Services

Australian Unified Pathway Program (AUPP) centre

Taught Computer Science courses (Introduction to IT, Basics of DBMS) to students pursuing Bachelor of Information Technology (BIT) program

Teaching Assistant

I help B2B founders build their brands on LinkedIn 🔹Freelance Social Media Manager

Are you a founder struggling to keep up with your LinkedIn?

➡️ I can help you be consistent, build an engaged community & generate leads through my social media strategy, content creation and marketing services.

My services include:

⭐️ SOCIAL MEDIA MARKETING

• Create a Content Strategy
• Make a Content Calendar
• Brainstorm content ideas, write captions & design graphics
• Research the right Hashtags
• Repurpose your existing content
• Schedule your posts
• Authentic engagement

👩‍💼 My Story:

After having worked for a few years in the financial sector in the field of IT Project & Product Management in France, I changed careers to become a Freelance Social Media Manager.

Being very fond of women's empowerment, I started a blog in 2020 to inspire women to restart their careers. I absolutely loved the process of creating content alongside creating a like-minded community on my social media.

I decided to take this passion of mine a step further and help passionate founders like you.

⚡️ Want to level up your LinkedIn presence?

Send me a DM and we can schedule a time convenient for you to talk.

LinkedIn Manager

I help busy coaches and small business owners grow their businesses with my LinkedIn Marketing services. 
My principal services include:
- LinkedIn Strategy & Content Creation
- Content Calendar
- Content Repurposing

I work with small and medium enterprises advising on content marketing strategy and creating bespoke content (e.g. eBooks, videos, blogs, newsletters, infograms, ad images, carousels  and more). I typically work on a contract basis with regular clients but occasionally I may have space for one off projects.

Content marketing strategist and content creator

Digital Works Group (UK)

Content creator - production of video, audiograms, slideshares, blogs, webinars and podcasts to be used by the Marketing team for social media and website.

Content Marketing Consultant

Wanadoo (Orange)

Managed the budget and a team of Product Managers for the delivery and full life cycle management of a suite of products including; email, instant messenger, VoIP, calendar, chat and forums. With focus on product strategy, development and delivery, services support and partner management.  Key achievements:
•	Development of a 5 year product roadmap.
•	Seamless migration of 3.5 million customers to a new webmail service provider. 
•	Launch of Freeserve Email, Calendar, Instant Messenger and Forums products.
•	Rebranding of product suite to Wanadoo brand.
•	Reduction of £1.5million in platform costs.

Head of Communication Services & Community products

Freeserve (Wanadoo)

•	Management of the email, instant messenger and calendar products.
•	Led the Request for Proposal, due diligence and contract negotiations for a new webmail service provider.
•	Produced product functional requirements.
•	Conducted usability tests for development of graphical user interfaces.
•	Managed partner relationships with key service providers.

Senior Product Manager

First Telecom (Atlantic Telecom)

Defined detailed product requirements for a new VoIP product

Product Manager

Sabre Corporation

•	Prioritisation of country specific product requirements for the European market for US led development teams.
•	Project management of new launches in four different languages in six different countries.
•	Development of language specific product sales material and training tools.
•	Presentation of product roadmaps and demonstrations at European employee conferences. 
•	Lead on a successful pan European ‘Y2K software update’ project.

European Product Manager

•	Responsible for educating the UK Sales and Account Management teams on product.
•	Presentation of full product suite for major new client acquisition projects.
•	Liaison with European Marketing on UK specific product needs. 
•	Managing the BETA testing of new products in UK customer sites.

Product Specialist - UK Division

•	Relationship management of strategic customers for the UK division.
•	Conducted retention contracts and performed quarterly performance reviews.
•	Continuous sale of new products to accounts.
•	Determined customer training requirements to improve productivity.

Account Manager - UK

American Airlines Holidays 

•	Managed telephone sales for component style holidays (e.g. airline seats, hotel, car and tour extras).
•	Managed all ticketing and administration.
•	Set sales goals, monitored service levels and employee performance.
•	Recruited new Reservation Sales Agents and conducted training on the Sabre CRS (Central Reservations System) and on all company policies and procedures.
•	Supervised familiarisation trips to brochure destinations for sales training.
•	Negotiated the product contracts for the PGA Official 1995 Ryder Cup holiday package, including tournament tickets, airfare, accommodation and transport. Produced the promotional brochure and supervised ticket sales.

Reservations Manager

BIRMINGHAM EUROPEAN AIRWAYS LTD

•	Sales and promotion of new routes to business travel representatives.

Area Sales Representative

British Airways

•	Telephone sales to the general public and travel agents.
•	Fare calculations, ticketing & special administration (e.g. medical assistance)

Reservations & Ticketing Agent

Struggling with content and engagement? Need help to raise brand awareness or establish trust? I help small/medium businesses with content marketing strategy and content creation 😇. 

You need unique content that grabs attention and makes your brand digitally inclusive, human and relatable. This will help you build better relationships and develop communities that help to generate inbound leads that convert to loyal customers. 

As a freelance content marketing consultant, I assist with strategy and if you don't have content creators I can help you produce content. I create and repurpose: 
✔ Video
✔ Podcasts and soundbites
✔ Audiogram videos 
✔ Webinars
✔ Slides and carousels 
✔ Infographics 
✔ Video thumbnails for YouTube and other socials
✔ Banners for social media and websites
✔ Articles & blogs
✔ eBooks and sales collateral 

All of my content is designed to be accessible for people with disabilities. My brother was born profoundly deaf so I'm acutely aware of communication challenges.  

I also provide LinkedIn training services for those that want to grow their audience and build an engaged community here. 

I'm here to guide and help you. They call me the Content Angel for a reason! 😇

Check my reviews and the services I offer in the Providing Services tab and take a look at my recommendations, then let’s have a chat. 

➡ Follow me here on LinkedIn at #ContentAngel and #DigitalByClare
You can also follow https://www.linkedin.com/company/content-angel-marketing
➡ TikTok @_clarecarroll

⭐️ ⭐️ ⭐️

I also have over 13 years of leadership experience, delivering large scale strategic projects and full product lifecycle management. Leading teams to develop and launch new s/w and digital products in multiple languages to a global market, using Agile and Waterfall processes. 

I enjoy learning new skills so I took the opportunity to study European Data Protection and Privacy for GDPR compliance and I'm CIPP/E certified. 

⭐️ ⭐️ ⭐️

A bit more about me: 

I'm all about real life and practicality - I chose to put my career on hold to raise my kids. I Iearned more about priorities and problem solving than any job could ever teach me. Raising a child with Autism & ADHD continues to be my biggest lesson and challenge in life and is also what I'm most proud of. It has made me super resilient. 🥰💪.

I support ongoing personal development, talking about mental health and promoting female leaders. 

I'm also 'pack leader' to 3 crazy Cockapoos and 2 horses 😁, so I spend a lot of time outdoors. Living and working in Devon, I feel very lucky.

taplio

The Battle

Hema Pentakota

Clare Carroll

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