Hema Pentakota

Digitally Hema

I help busy founders and CEOs grow their businesses with my Social Media Marketing services. 
My principal services include:
- Social Media Strategy & Content Creation
- Creating a Content Calendar
- Content Repurposing

Freelance Social Media Manager

My blog 'Own Your Authentic Life' aims to motivate women with inspiring articles to lead the life they wish, more precisely to help restart their career or start a new business.

Web Content Writer

BNP Paribas Corporate & Institutional Banking

Within the entity of Correspondent Banking (CBK):

• Design the products in close collaboration with CIB - CBK Sales & Network teams
• Express the business needs
• Validate the functional specifications delivered by the IT teams
• Follow-up projects with IT teams until deployment
• Be the main interface point between CIB CBK team and Back office IT teams (SWIFT and SEPA payment incidents)
• Monitor the implementation of the digital offer (new products and services) to customers
• Global Governance:
o Organize and monitor actions of the regional committee and the Strategic Board
o Audit of CBK accounts at international level for the audit done by General Inspection
o Be a SPOC for different CBK sites to have their exhaustive list of accounts
• Working languages: French & English

Product Manager - Correspondent Banking

Euroclear

Within the team "Delivery Excellence" in France in the Division, Application Development & Maintenance (ADM):
- Organization of the monthly meetings of Department (ESES)
- Analysis of the performance of the Department, including financials and KPIs
- Quality Assurance of projects
- Support project managers with project planning tools (MS Project, Oracle BI, MS Excel) 
- Follow-up and support of resources (200 people) for their time-tracking (Oracle Time & Labor)
- Close collaboration with PSO Roadmap team (Brussels) for the provision and maintenance of tools
- Communication of monthly deadlines of planning exercise and budget review
- Planning transversal activities (Change requests, On-Boarding and Production Support)
- Working languages: French & documentation in English

Project Management Officer

BNP Paribas

In the context of a global program, “Cross Production Projects” of BNP Paribas Group (France, Belgium and Italy)
o	Normalization and standardization of IT productions of the Group
•	Establishment of operational governance and finance for the program
•	Identification and analysis of opportunities and projects
•	Follow up of portfolio of convergent projects
•	Coordination of steering committees (monthly)
•	Definition and implementation of KPIs and budget
•	Design of SharePoint to facilitate sharing of documents among the stakeholders 
•	Communication and documentation in English and French

Assistant Project Management Officer

HSBC

• Respond to the queries of clients about the products and services offered by the bank
• Interpretation of complex numerical data, negotiation with potential buyers to sell products

Customer Service Executive in Card Services

Australian Unified Pathway Program (AUPP) centre

Taught Computer Science courses (Introduction to IT, Basics of DBMS) to students pursuing Bachelor of Information Technology (BIT) program

Teaching Assistant

I help B2B founders build their brands on LinkedIn 🔹Freelance Social Media Manager

Are you a founder struggling to keep up with your LinkedIn?

➡️ I can help you be consistent, build an engaged community & generate leads through my social media strategy, content creation and marketing services.

My services include:

⭐️ SOCIAL MEDIA MARKETING

• Create a Content Strategy
• Make a Content Calendar
• Brainstorm content ideas, write captions & design graphics
• Research the right Hashtags
• Repurpose your existing content
• Schedule your posts
• Authentic engagement

👩‍💼 My Story:

After having worked for a few years in the financial sector in the field of IT Project & Product Management in France, I changed careers to become a Freelance Social Media Manager.

Being very fond of women's empowerment, I started a blog in 2020 to inspire women to restart their careers. I absolutely loved the process of creating content alongside creating a like-minded community on my social media.

I decided to take this passion of mine a step further and help passionate founders like you.

⚡️ Want to level up your LinkedIn presence?

Send me a DM and we can schedule a time convenient for you to talk.

LinkedIn Manager

I help busy coaches and small business owners grow their businesses with my LinkedIn Marketing services. 
My principal services include:
- LinkedIn Strategy & Content Creation
- Content Calendar
- Content Repurposing

Craig Davis

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Senior Customer Service Representative

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

"On LinkedIn, you just gotta be yourself"

You've heard this one before, right?

The problem is: Defining "how" to be yourself.

My way? Choose 1 way to express yourself publicly.

1. Educational -> you like facts, stats, and details
2. Story-driven -> you like to share experiences
3. Encouraging -> you like to motivate others 

So, which one do you pick? 

Well, it's really about how you express yourself normally. Like, on a daily basis? 

If you're someone who obsesses over details, pick 1.
If you like to share - and listen to - stories, pick 2.
If you like to uplift others to take action, pick 3.

(and yes, it's perfectly fine to have different answers on any given day - our moods are bound to change)

Be yourself? No. 

Know yourself. That is the key.

And let your true self shine in every word you write.

P.S. Clearly, I am number 3 today :) How about you?

(Save and repost first to help someone here ♻️)

👉 Click my hashtag #CraigNotes for more of my posts.

Helping beginners navigate LinkedIn and stand out with proven tips and strategies | 10+ years on LinkedIn, known for writing "really good comments" that convert

3 reasons to add value in your LinkedIn comments.

(Number 3 is most underrated). Here we go!

I've been commenting for 5 years straight. But I don't comment like most: "This is great" or "Love this post!"

I make sure that my comments are valuable.

Here's why that matters:

1. It helps you stand out on LinkedIn.
2. It shows respect for the author's content.
3. It educates readers who read your comments.

"What counts as value?" you ask.

1. Add your own insight(s) to a post.
2. Share a real-life example from your life.
3. Add a different POV -> "question the question"

Adding value to people = adding value to their lives. So don't just skim posts. Read them and contribute to them.

"I add value because people added value to my life."

That's the ultimate gift.

P.S. Do you "really" add value in your comments? Or do you repeat what was said in the post?

Save this post and repost it to help others.

👉 Click my hashtag #CraigNotes for more of my posts.

"I'm a fairly quiet and introverted guy in real life."

For introverts like us, it's hard to show up on social media. Oh boy...

I was afraid to post on LinkedIn until after I attended an event on May 27th, 2020 about "Breaking into the Tech Industry" with tips by Lida Tohidi.

What I learned changed everything.

My biggest takeaways:

1. Be resilient. Don't take things personally.

- Ask for feedback always.
- If you don't ask, you don't get.
- Focus on your strengths and what you know.

2. Always be learning. Be curious and learn.

- 'Keep your finger on the pulse.'
- Find inspiration from your peers.
- Create connections, especially from LinkedIn.

3. Build relationships

- This leads to referrals/more open doors!
- For 1st connections, ask to connect on a call.
- Know how to sell yourself and your experiences.

My challenge to all introverts (this week):

1. Make a goal to connect with at least 1 person a day.
2. Ask 3 of your 1st-degree connections for a 10-min call.
3. Get to know ppl. Follow up with a thank you message.

Together, we'll grow a bigger/better community.

(Save this post. Repost to share this with your network ♻️)

P.S. Are you quiet and introverted in real life?

👉 Click my hashtag #CraigNotes for more of my posts.

Last week, I enrolled in a health class.

What am I working on? It's interesting.

P.S. Anything you are working on this week?

(Save and repost first to help someone ♻️)

👉 Click my hashtag #CraigNotes for more of my posts.

Thursday, 8:33am March 12th, 2026 Mom right now is sleeping. Baby bro is waiting for the bus. Right now, it's cloudy. 47 degrees here in New York. Let

Open article: What I'm working on this week by Craig Davis • 1 min read

This past Tuesday, I had a doctor's appointment.

Here are the results. Oh boy...

P.S. Anything you are focusing on this week?

(Save this post and repost this to help someone ♻️)

👉 Click my hashtag #CraigNotes for more of my posts.

Thursday, 8:19am March 19th, 2026 Mom is sleeping. Baby bro is waiting for the bus to go to school. I'm thrilled the farm eggs ordered this past Tuesd

Open article: Why I focus on my health by Craig Davis • 1 min read

taplio

The Battle

Hema Pentakota

Craig Davis

Followers

Posts

Engagements

Likes

Performance ScoreCraig Davis's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Hema Pentakota

Craig Davis

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Craig Davis's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreCraig Davis's LinkedIn Performance