ParetoHealth

• Streamlining workflows and improved processing speed within the Underwriting operations team.
• Collaborating cross-functionally with Product, Engineering, and Account Management to identify inefficiencies and implement technology-led solutions.
• Leading early-stage projects to enhance data visibility, reduce error rates, and improve turnaround times.

Strategy & Operations Manager

Wana Create

▪ Increased operational efficiency by 25% by streamlining internal workflows and optimizing resource allocation, reducing project delivery timelines by 15%.

▪ Drove 20% revenue growth in six months by analyzing user behavior to identify high-value customer segments, guiding strategic initiatives and targeted campaigns.

▪ Improved customer retention by 35% through process enhancements and data-driven initiatives that addressed key churn factors and optimized user onboarding.

Head of Strategy & Operations

Northwell Health

▪ Directed cross-functional teams to execute key revenue integrity initiatives, resulting in a 15% increase in revenue capture and ensuring compliance with healthcare regulations. 

▪ Steered the end-to-end project lifecycle for RIO projects through strategic planning, execution, and monitoring, consistently delivering all projects on time and within budget.

Project Manager

Accenture

•	Project Manager - Health Provider – Hospital Pharmacy Application Deployment: Orchestrated seamless collaboration between eight technology leads, both onshore and offshore, and clients to facilitate the successful deployment of a pharmacy application within the hospital. 
Spearheaded change management throughout all project phases, including the smooth transition to "run mode" 

•	Application Lead - Health Payer- Care Management Transformation: Conducted a comprehensive series of 70+ interviews to map current state processes and workflows. Distilled gathered information into ~30 key themes for implementation. Developed an interview map illustrating client engagement during the discovery phase, providing clients with visibility into the individuals reached

•	Business Process Architect - Health Provider-Revenue Cycle Optimization: Spearheaded an impactful five-month engagement that optimized the revenue cycle functions of a large-scale hospital system. Collected and analyzed 30+ work activity surveys to develop a robust capability assessment model to evaluate the maturity of current revenue cycle functions against industry best practices; implementation of this model resulted in an annualized value of over $1.6 million in financial benefits

Management Consultant

R1 RCM

•	Recovered $8M+ in underpayments for leading hospital revenue review consultancies through meticulous analysis of managed care contracts and government-based fee schedules
•	Conducted contract analyses for 20+ health systems, identifying lucrative long-term revenue recovery opportunities and bolstering provider negotiating power in reimbursement
•	Utilized PowerBi, Excel, and client software platforms to analyze and ensure the quality control of underpayment risk areas

Revenue Cycle Analyst

Thomas Jefferson University Hospitals

•	Oversaw and maintained a registration database of 150+ end-users, ensuring seamless preparation for Epic Go-Live
•	Streamlined project management by delegating action items to project leaders; completed deliverable deadlines in advance
• Conducted market research, financial budgeting, and SWOT analysis to develop a comprehensive proposal presentation for upper-level management and the hospital President
• Coordinated “At-Your-Service” rounds in the inpatient setting by collecting and analyzing patient surveys to better understand and improve patient satisfaction rates in hospital operations

Project Manager/ Operational Excellence Lead

Hi, I'm Hetali!

𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭 𝐋𝐞𝐚𝐝𝐞𝐫 + 𝐌𝐞𝐧𝐭𝐨𝐫
• Former Accenture consultant with deep expertise across healthcare operations and strategy
• Trusted advisor to execs at Rare Beauty, Oracle, Planoly & beyond
• Mentored dozens of high-performers in executive presence, career elevation, and personal brand building

𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 + 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐨𝐫
• Founder of Inner Wealth Collective - a media brand helping people build confidence, influence, and inner wealth
• Partnered with Notion, Beehiiv, folk & more to spotlight smarter ways to live and work
• Creator of high-impact leadership, mindset, and lifestyle content - reaching 1M+ professionals on LinkedIn

Industries of Interest:
Health tech, AI in healthcare, and digital transformation, though I’m always open to exploring new opportunities and challenges.

___

→ For inquiries/sponsorships: DM me or email CollabwithHetali@gmail.com

All views are my own and do not reflect that of my employer.

Hetali Mehta, MPH, CAPM

ARGO-HYTOS Group AG

•	Spearheading the IT and SAP landscape's strategic direction and operational oversight, ensuring services are optimized to meet complex business demands while maintaining maximum uptime and efficiency.
•	Driving architecture modernization across global sites, actively overseeing technical deployments, system integration, and the migration of legacy ensuring seamless transitions with minimal disruption.
•	Taking direct accountability for service performance, consistently monitoring, troubleshooting, and resolving critical issues in real-time, minimizing operational downtime, and mitigating business risks.
•	Leading end-to-end IT operations, from infrastructure management to process automation, while establishing key performance metrics that ensure alignment with business goals and measurable efficiency improvements.
•	Collaborating with cross-functional teams and C-suite stakeholders to deliver IT/SAP solutions that scale with business growth, directly aligning technology initiatives with operational objectives and long-term strategies.
•	Overseeing a substantial multi-million-dollar IT budget, optimizing resource allocation, cost management, and vendor performance to deliver tangible operational improvements and return on investment.
•	Streamlining global services and enhancing system functionality to increase automation, reduce manual interventions, and bolster overall system resilience.

Head of Group IT/SAP

•	Led the global IT infrastructure team, driving strategic planning and hands-on operational execution to ensure the successful delivery of IT solutions.
•	Collaborated with senior leadership to develop IT/SAP strategies aligned with business goals, while remaining deeply involved in day-to-day operational tasks, including system maintenance and troubleshooting.
•	Managed a six figure portfolio of IT projects, ensuring on-time, within-budget delivery by actively participating in the planning and execution phases.
•	Directed the implementation of IT self-service solutions and process automation, enhancing operational efficiency and streamlining support services.
•	Mentored IT professionals, providing guidance on strategic decision-making and hands-on technical skills to foster growth and development within the team.

Group IT Infrastructure Team Lead

•	Designed and implemented IT service frameworks, taking a hands-on role in developing solutions that improved operational efficiency across the organization.
•	Provided end-to-end project management for IT initiatives, from planning and budgeting to execution and post-implementation support, ensuring alignment with business objectives.
•	Built a global IT team, troubleshooting and resolving system issues to minimize disruptions and maintain operational continuity.
•	Developed IT self-service platforms, streamlining service requests and reducing manual workload for IT staff.

System Engineer

VTG Rail

•	Provided high-level IT consulting services while remaining hands-on in delivering tailored solutions to meet complex client needs.
•	Conducted comprehensive business process analyses, working directly with clients to implement IT solutions that streamlined operations and improved business performance.
•	Facilitated stakeholder meetings and provided actionable insights, ensuring that technical solutions aligned with business requirements and were effectively executed.
•	Actively engaged in IT architecture reviews, offering strategic recommendations and operational involvement to ensure successful project outcomes.

IT Consultant

•	Led international IT projects with budgets exceeding EUR 600k, overseeing all phases from strategic planning to hands-on execution, ensuring successful outcomes.
•	Coordinated project teams across multiple countries, directly engaging in the operational execution of project tasks to meet tight deadlines and complex requirements.
•	Identified and mitigated project risks through strategic foresight and practical, day-to-day problem-solving.
•	Regularly provided project-specific first- and second-level technical support, resolving issues to maintain momentum and ensure smooth project delivery.

•	Managed international IT projects, assuming responsibility for strategic direction and operational execution to ensure successful outcomes within scope, time, and budget.
•	Implemented process automation and IT service improvements, actively engaging in these solutions' technical development and deployment.
•	Mentored junior team members, providing strategic guidance and hands-on training to enhance their technical competencies and project management skills.
•	Led cross-functional teams to identify opportunities for process optimization and worked directly on system improvements that enhanced operational efficiency.

IT-Projectmanager and IT-Processes

Worked for AAE AG, which was sold 2015 to VTG AG.

•	Managed IT infrastructure projects across multiple locations, overseeing strategic planning and hands-on implementation of servers, storage systems, and network devices.
•	Provided technical support to over 500 employees, troubleshooting hardware, software, and network issues to ensure seamless IT operations.
•	Spearheaded IT infrastructure optimization initiatives, including server virtualization and network expansion, by playing an active role in technical execution and oversight.
•	Assumed responsibility for the IT team’s operational direction while keeping up with the latest industry trends to guide smarter, innovative solutions.

IT Service Engineer

Iten Informatik

•	Not related to the owner :)
•	Provided hands-on technical support and consultation for private and business clients, from hardware and software installation to troubleshooting and repairs.
•	Managed the creation and maintenance of websites, ensuring technical issues were resolved, and the sites remained functional and secure.
•	Conducted technical workshops and training sessions for clients, improving their understanding of IT products and solutions.

IT Apprenticeship

Digitization Enthusiast and Senior IT Professional with extensive Project Management experience

As Head of Group IT/SAP, I combine strategic vision with hands-on execution to deliver IT solutions that drive operational success and business transformation. With over a decade of experience, I’ve developed a reputation for leading large-scale IT initiatives, rolling up my sleeves, and working directly on the systems and processes that support organizational efficiency.

I’ve successfully managed end-to-end IT solutions throughout my career - from innovating IT infrastructures to optimizing global operations. I pride myself on ensuring that technology aligns seamlessly with business objectives while maintaining an unwavering focus on the details that make systems work.

In previous roles, I have led multi-disciplinary teams, led complex implementations, and fostered an environment where strategic planning and operational precision coexist. My hands-on approach ensures I stay close to the technical aspects of every project, resolving challenges directly and enabling my teams to succeed.

My leadership style is defined by practical, real-world solutions underpinned by a steadfast commitment to continuous improvement. I excel in environments where adaptability, innovation, and efficiency are crucial, driving both digital transformation and day-to-day operational excellence. I am always passionate about fostering collaboration across all levels of the business, ensuring that IT serves as a cornerstone for growth and innovation.

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Hetali Mehta, MPH, CAPM

Martin Iten

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