ParetoHealth

• Streamlining workflows and improved processing speed within the Underwriting operations team.
• Collaborating cross-functionally with Product, Engineering, and Account Management to identify inefficiencies and implement technology-led solutions.
• Leading early-stage projects to enhance data visibility, reduce error rates, and improve turnaround times.

Strategy & Operations Manager

Wana Create

▪ Increased operational efficiency by 25% by streamlining internal workflows and optimizing resource allocation, reducing project delivery timelines by 15%.

▪ Drove 20% revenue growth in six months by analyzing user behavior to identify high-value customer segments, guiding strategic initiatives and targeted campaigns.

▪ Improved customer retention by 35% through process enhancements and data-driven initiatives that addressed key churn factors and optimized user onboarding.

Head of Strategy & Operations

Northwell Health

▪ Directed cross-functional teams to execute key revenue integrity initiatives, resulting in a 15% increase in revenue capture and ensuring compliance with healthcare regulations. 

▪ Steered the end-to-end project lifecycle for RIO projects through strategic planning, execution, and monitoring, consistently delivering all projects on time and within budget.

Project Manager

Accenture

•	Project Manager - Health Provider – Hospital Pharmacy Application Deployment: Orchestrated seamless collaboration between eight technology leads, both onshore and offshore, and clients to facilitate the successful deployment of a pharmacy application within the hospital. 
Spearheaded change management throughout all project phases, including the smooth transition to "run mode" 

•	Application Lead - Health Payer- Care Management Transformation: Conducted a comprehensive series of 70+ interviews to map current state processes and workflows. Distilled gathered information into ~30 key themes for implementation. Developed an interview map illustrating client engagement during the discovery phase, providing clients with visibility into the individuals reached

•	Business Process Architect - Health Provider-Revenue Cycle Optimization: Spearheaded an impactful five-month engagement that optimized the revenue cycle functions of a large-scale hospital system. Collected and analyzed 30+ work activity surveys to develop a robust capability assessment model to evaluate the maturity of current revenue cycle functions against industry best practices; implementation of this model resulted in an annualized value of over $1.6 million in financial benefits

Management Consultant

R1 RCM

•	Recovered $8M+ in underpayments for leading hospital revenue review consultancies through meticulous analysis of managed care contracts and government-based fee schedules
•	Conducted contract analyses for 20+ health systems, identifying lucrative long-term revenue recovery opportunities and bolstering provider negotiating power in reimbursement
•	Utilized PowerBi, Excel, and client software platforms to analyze and ensure the quality control of underpayment risk areas

Revenue Cycle Analyst

Thomas Jefferson University Hospitals

•	Oversaw and maintained a registration database of 150+ end-users, ensuring seamless preparation for Epic Go-Live
•	Streamlined project management by delegating action items to project leaders; completed deliverable deadlines in advance
• Conducted market research, financial budgeting, and SWOT analysis to develop a comprehensive proposal presentation for upper-level management and the hospital President
• Coordinated “At-Your-Service” rounds in the inpatient setting by collecting and analyzing patient surveys to better understand and improve patient satisfaction rates in hospital operations

Project Manager/ Operational Excellence Lead

Hi, I'm Hetali!

𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭 𝐋𝐞𝐚𝐝𝐞𝐫 + 𝐌𝐞𝐧𝐭𝐨𝐫
• Former Accenture consultant with deep expertise across healthcare operations and strategy
• Trusted advisor to execs at Rare Beauty, Oracle, Planoly & beyond
• Mentored dozens of high-performers in executive presence, career elevation, and personal brand building

𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 + 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐨𝐫
• Founder of Inner Wealth Collective - a media brand helping people build confidence, influence, and inner wealth
• Partnered with Notion, Beehiiv, folk & more to spotlight smarter ways to live and work
• Creator of high-impact leadership, mindset, and lifestyle content - reaching 1M+ professionals on LinkedIn

Industries of Interest:
Health tech, AI in healthcare, and digital transformation, though I’m always open to exploring new opportunities and challenges.

___

→ For inquiries/sponsorships: DM me or email CollabwithHetali@gmail.com

All views are my own and do not reflect that of my employer.

Hetali Mehta, MPH, CAPM

Mireille Bergraaf

Hi there, welcome to my profile! 

My name is Mireille Bergraaf, as an ICF Master Certified Coach (MCC) with over 10 years of experience, I specialize in transforming CEOs and managers into even more empathetic leaders who drive engagement and performance.

Are you facing these leadership challenges?
❗Feeling overwhelmed by constant work pressure and lack of time for strategy
❗Struggling with team engagement, high sick leave, and retention issues
❗Sensing that you're not fully utilizing your talents or experiencing work-life balance

Leaders, are you ready to leap to the next level? 🚀

As the Creator of the Manager As A Coach program, I've designed a comprehensive coach-training for CEOs and managers aiming to integrate empathy in their leadership style. By mastering empathetic communication and understanding, you'll not only address these challenges but also unlock your team's full potential.

Here's what you can achieve.
✅ Enhance team engagement and performance
✅ Regain control of your time and reduce stress
✅ Improve communication and create an inclusive environment
✅ Achieve a better work-life balance

Don't just take my word for it. My clients have seen remarkable results.
📈 86% business growth within 8 months
⚡️ 80% productivity increase within 4 months

Ready to elevate your leadership and regain control? Let's connect!

Email me directly at mireille@dld-world.nl to explore how the Manager As A Coach program can revolutionize your leadership style.

Chief Executive Officer

Mireille Bergraaf (Leadership Coach)

𝗧𝗵𝗲 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵 𝘆𝗼𝘂'𝗿𝗲 𝗳𝗮𝗸𝗶𝗻𝗴. 𝗜𝘁 𝘀𝗵𝗼𝘄𝘀...


You think you're hiding it well. 
You think the confident tone in meetings, the quick decisions, the "I've got this" attitude is fooling everyone.

It's not.

Your team sees it. 
The way you overcompensate with certainty when you're actually uncertain. 
The way you say "we're fine" when your eyes tell a different story.

This is what I want you to know.
➡️Faked strength isn't strength. It's exhausting theatre.

When you fake strength, you create distance. 
Your team can't connect if you have a mask on.
They can't learn from someone who pretends they never struggle.

How to shift?

🌀Share that you're uncertain
→ Start small. In your next meeting, when you feel that impulse to say "everything's under control" while your gut is churning, pause. 
→ Try this instead: "𝘏𝘰𝘯𝘦𝘴𝘵𝘭𝘺, 𝘐'𝘮 𝘧𝘦𝘦𝘭𝘪𝘯𝘨 𝘶𝘯𝘤𝘦𝘳𝘵𝘢𝘪𝘯 𝘢𝘣𝘰𝘶𝘵 𝘵𝘩𝘪𝘴 𝘥𝘦𝘤𝘪𝘴𝘪𝘰𝘯, 𝘢𝘯𝘥 𝘩𝘦𝘳𝘦'𝘴 𝘸𝘩𝘺..." 
→ You don't need to unload everything. Just be honest about what you don't know. 
→ Your honesty will give others permission to be real too.

🌀Replace "𝘐'𝘷𝘦 𝘨𝘰𝘵 𝘵𝘩𝘪𝘴" with "𝘞𝘦'𝘷𝘦 𝘨𝘰𝘵 𝘵𝘩𝘪𝘴, 𝘩𝘦𝘳𝘦'𝘴 𝘸𝘩𝘢𝘵 𝘐 𝘯𝘦𝘦𝘥 𝘧𝘳𝘰𝘮 𝘺𝘰𝘶"
→ Faked strength comes from believing you have to have all the answers. 
→ Real strength comes from building a team you can lean on. 
→ Next time you're stuck, bring your team in: "𝘐'𝘮 𝘸𝘳𝘦𝘴𝘵𝘭𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘵𝘩𝘪𝘴 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦. 𝘐 𝘯𝘦𝘦𝘥 𝘺𝘰𝘶𝘳 𝘵𝘩𝘪𝘯𝘬𝘪𝘯𝘨 𝘰𝘯 𝘪𝘵." 
→ This isn't weakness, it's leadership. 
→ You're multiplying your impact by tapping into collective wisdom instead of solo performance.

Your people don't need you to be invincible. 
They need you to be real.

The mask you're wearing? It's heavier than the truth would ever be. 
 
The strength you're faking. It shows. 
 
I invite you to put the mask down. ❤️
 
What do you think is the worst thing that can happen?
 
#empatheticleadership
#emotionalawareness
#leadershipmindset

I coach and train CEOs, C-level executives and managers to become more empathetic | Master Certified Coach (MCC) | 🎙️Keynote Speaker

You're running on empty.

❌The third coffee before noon.
❌The irritability in every meeting.
❌The exhaustion that sleep can't touch.

Your body has been trying to tell you something.

You're in survival mode. 
And it's costing you clarity, energy, and the ability to lead effectively.

➡️ But you don't have to stay there.

Three practices to move out of survival mode.

Keep reading. 👇

You know the signs. The tension headache that won’t quit. The exhaustion that sleep doesn’t fix. The irritability that surfaces in meetings you used t

Open article: If Your Body Is Telling You to Slow Down...Listen by Mireille Bergraaf (Leadership Coach) • 5 min read

If Your Body Is Telling You to Slow Down...Listen

𝗬𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗶𝘀𝗻'𝘁 𝘁𝗵𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺. 𝗧𝗵𝗲𝘆'𝗿𝗲 𝘁𝗵𝗲 𝘀𝘆𝗺𝗽𝘁𝗼𝗺.
 

When your team lacks initiative, 
misses deadlines, 
or seems disengaged, 
it's tempting to point the finger at them. 

But here's what I've learned working with leaders. 
➡️Your team is a mirror. 
 
They reflect what you model.  
They respond to what you tolerate.  
They become what you expect. 

So instead of giving you a strategy today, I want to offer you something different. 

As we close out 2025, this is one of the December reflections I have for you. 

➡️ If they don't speak up, ask yourself: have I made it safe to disagree with me?  
 
➡️ If they lack ownership, ask yourself: do I give them real autonomy or do I micromanage the moment things get uncomfortable?  
 
➡️ If they seem unmotivated, ask yourself: when was the last time I acknowledged their progress instead of only pointing out gaps? 
 
Your team isn't the problem. They're the symptom. 
The mirror doesn't lie.  
What do you see? ❤️ 
 

#EmpatheticLeadership  
#LeadershipCoaching 
#ConsciousLeadership 
#SelfAwarenessForLeaders 
#EmotionalIntelligence

𝗔𝗻𝗼𝘁𝗵𝗲𝗿 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿. 𝗔𝗻𝗼𝘁𝗵𝗲𝗿 𝘀𝗽𝗿𝗶𝗻𝘁 𝘁𝗼 𝘁𝗵𝗲 𝗳𝗶𝗻𝗶𝘀𝗵.


You're in back-to-back meetings. 
Your inbox is a mess. 
Your family is asking when you'll actually be home. Not just physically. Actually home.

And somewhere in the back of your mind, a quiet voice: 𝘐 𝘤𝘢𝘯'𝘵 𝘬𝘦𝘦𝘱 𝘥𝘰𝘪𝘯𝘨 𝘵𝘩𝘪𝘴.

You're right. You can't.

Here's how to break the cycle 👇

The year doesn't end. It collapses. One moment you're planning Q4, the next you're drowning in it. Deadlines that seemed far away are suddenly tomorro

Open article: Slowing Down the 2025 Rush: A Leader's Guide by Mireille Bergraaf (Leadership Coach) • 4 min read

Slowing Down the 2025 Rush: A Leader's Guide

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The Battle

Hetali Mehta, MPH, CAPM

Mireille Bergraaf (Leadership Coach)

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The Battle

Hetali Mehta, MPH, CAPM

Mireille Bergraaf (Leadership Coach)

Followers

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mireille Bergraaf (Leadership Coach)'s LinkedIn Performance

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