ParetoHealth

• Streamlining workflows and improved processing speed within the Underwriting operations team.
• Collaborating cross-functionally with Product, Engineering, and Account Management to identify inefficiencies and implement technology-led solutions.
• Leading early-stage projects to enhance data visibility, reduce error rates, and improve turnaround times.

Strategy & Operations Manager

Wana Create

▪ Increased operational efficiency by 25% by streamlining internal workflows and optimizing resource allocation, reducing project delivery timelines by 15%.

▪ Drove 20% revenue growth in six months by analyzing user behavior to identify high-value customer segments, guiding strategic initiatives and targeted campaigns.

▪ Improved customer retention by 35% through process enhancements and data-driven initiatives that addressed key churn factors and optimized user onboarding.

Head of Strategy & Operations

Northwell Health

▪ Directed cross-functional teams to execute key revenue integrity initiatives, resulting in a 15% increase in revenue capture and ensuring compliance with healthcare regulations. 

▪ Steered the end-to-end project lifecycle for RIO projects through strategic planning, execution, and monitoring, consistently delivering all projects on time and within budget.

Project Manager

Accenture

•	Project Manager - Health Provider – Hospital Pharmacy Application Deployment: Orchestrated seamless collaboration between eight technology leads, both onshore and offshore, and clients to facilitate the successful deployment of a pharmacy application within the hospital. 
Spearheaded change management throughout all project phases, including the smooth transition to "run mode" 

•	Application Lead - Health Payer- Care Management Transformation: Conducted a comprehensive series of 70+ interviews to map current state processes and workflows. Distilled gathered information into ~30 key themes for implementation. Developed an interview map illustrating client engagement during the discovery phase, providing clients with visibility into the individuals reached

•	Business Process Architect - Health Provider-Revenue Cycle Optimization: Spearheaded an impactful five-month engagement that optimized the revenue cycle functions of a large-scale hospital system. Collected and analyzed 30+ work activity surveys to develop a robust capability assessment model to evaluate the maturity of current revenue cycle functions against industry best practices; implementation of this model resulted in an annualized value of over $1.6 million in financial benefits

Management Consultant

R1 RCM

•	Recovered $8M+ in underpayments for leading hospital revenue review consultancies through meticulous analysis of managed care contracts and government-based fee schedules
•	Conducted contract analyses for 20+ health systems, identifying lucrative long-term revenue recovery opportunities and bolstering provider negotiating power in reimbursement
•	Utilized PowerBi, Excel, and client software platforms to analyze and ensure the quality control of underpayment risk areas

Revenue Cycle Analyst

Thomas Jefferson University Hospitals

•	Oversaw and maintained a registration database of 150+ end-users, ensuring seamless preparation for Epic Go-Live
•	Streamlined project management by delegating action items to project leaders; completed deliverable deadlines in advance
• Conducted market research, financial budgeting, and SWOT analysis to develop a comprehensive proposal presentation for upper-level management and the hospital President
• Coordinated “At-Your-Service” rounds in the inpatient setting by collecting and analyzing patient surveys to better understand and improve patient satisfaction rates in hospital operations

Project Manager/ Operational Excellence Lead

Hi, I'm Hetali!

𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭 𝐋𝐞𝐚𝐝𝐞𝐫 + 𝐌𝐞𝐧𝐭𝐨𝐫
• Former Accenture consultant with deep expertise across healthcare operations and strategy
• Trusted advisor to execs at Rare Beauty, Oracle, Planoly & beyond
• Mentored dozens of high-performers in executive presence, career elevation, and personal brand building

𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 + 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐨𝐫
• Founder of Inner Wealth Collective - a media brand helping people build confidence, influence, and inner wealth
• Partnered with Notion, Beehiiv, folk & more to spotlight smarter ways to live and work
• Creator of high-impact leadership, mindset, and lifestyle content - reaching 1M+ professionals on LinkedIn

Industries of Interest:
Health tech, AI in healthcare, and digital transformation, though I’m always open to exploring new opportunities and challenges.

___

→ For inquiries/sponsorships: DM me or email CollabwithHetali@gmail.com

All views are my own and do not reflect that of my employer.

Hetali Mehta, MPH, CAPM

👇 Get 1M+ Views Guaranteed | CXO @ Viral Coach

Hey there, I’m Nico. TLDR: I’ve done everything from found and co-found marketing and consulting start ups, to work in Fortune 100 companies. I have a few degrees and certs, and always willing to learn &amp; work hard. Heart &amp; work ethic of an entrepreneur and builder with the track record of someone you’d want to hire. —-10+ years of experience across Customer Success, Operations, Program Management, Product Marketing, and Growth. My background spans enterprise insurance (USAA), software engineering, content-led growth, customer experience, and cross-functional leadership.I’ve led teams, managed portfolios of 375 active clients, supported delivery systems, and built workflows that improved retention, onboarding, operational efficiency, and customer satisfaction.My experience includes:• Customer Success Leadership• Program Management &amp; Operations• Process Improvement &amp; Workflow Design• Retention Strategy• Product Marketing &amp; Content Strategy• Technical Collaboration (APIs, SQL, back-end exposure)• Cross-Functional Team Leadership• Data-Driven Decision Making• AI Workflow AutomationI blend creativity, technical fluency, and operational rigor to solve complex problems, manage customer life cycles, and support scalable growth. I thrive in fast-paced environments where customer outcomes, process improvement, and cross-functional collaboration drive results.I am currently seeking Director-level opportunities in Customer Success, Operations, Program Management, Product Marketing, or Product Operations.

Nico Torres, MBA

People don’t give their best when they’re watched.
They give their best when they’re trusted.

Control creates compliance.
Trust creates ownership.

And every team sits between those two choices,
one fuels fear, the other fuels performance.

Here’s how trust-driven leadership shows up 

1. Micromanaging squeezes. Empowerment expands.
→ Give people room to think, decide, and lead their own work.

2. Surveillance pressures. Autonomy motivates.
→ Replace constant checking with clear expectations and freedom.

3. Fear silences. Safety unlocks.
→ Build spaces where people speak up without worrying about judgment.

4. Task monitoring limits. Outcome alignment elevates.
→ Focus on results, not how every minute is spent.

5. Doubting slows. Believing accelerates.
→ Let your confidence in people become the standard they rise to.

6. Control fatigues. Trust energizes.
→ When people feel seen and supported, their effort multiplies.

7. Rules manage. Relationships inspire.
→ Strong trust makes teams go further than any policy ever will.

Lead like this, and your team won’t just work harder,
they’ll care deeper, think smarter, and grow faster.

Great performance doesn’t come from supervision.
It comes from belief.

Trust isn’t a leadership tactic.
It’s a culture multiplier.

How are you showing trust to your team today?

➕ Follow Nico Torres, for more on the future of work.

Head of Client Success @ Viral Coach | Content & Growth Advisor to the C-Suite | Start-up Leadership

People Don’t Leave Great Jobs
They Leave Bad Conditions

Nobody leaves a job where they are respected, well-paid, and growing.
It’s rarely about the title.
It’s rarely about the company.
It’s almost always about how they’re treated.

The truth?
People stay where they feel valued.
They stay where their work matters.
They stay where growth is part of the culture, not just the slogan.

A great workplace looks like this:
→ Respect is shown, not just spoken
→ Pay reflects contribution, not negotiation skills
→ Growth is a clear path, not a vague promise
→ Leaders listen more than they command

Practical ways to build this environment:
✔ Give feedback that empowers, not diminishes
✔ Recognize effort consistently and publicly
✔ Create real development opportunities, not busywork
✔ Pay fairly and transparently
✔ Treat people like partners, not resources

The challenge isn’t retaining talent.
The challenge is creating a place worth staying for.

People don’t leave companies,
they leave conditions.

➕ Follow Nico Torres, for more on the future of work.

Image credit: Oliver Ramirez G

It won’t happen overnight.
But if you quit, it won’t happen at all.

Progress rarely feels fast.
Most days, it feels slow… invisible… even pointless.

It starts with familiar thoughts:

“This is taking too long.”
“Maybe I’m not cut out for this.”
“Why isn’t it working yet?”
“Others are moving faster than me.”

But the truth:

→ Growth compounds quietly before it shows up loudly
→ Consistency beats intensity every single time
→ Momentum is built in the days no one sees
→ Winners keep going long after motivation disappears
→ The breakthrough always looks late, until it arrives

Quitting stops the story.
Continuing rewrites it.

What real progress actually looks like:

✓ Showing up when it’s not exciting
✓ Doing the small things that don’t get applause
✓ Fixing instead of abandoning
✓ Learning instead of labeling things “failure”
✓ Trusting the process long enough to see the result

Nothing meaningful happens instantly.
But everything meaningful happens eventually, if you stay in the game.

Start asking:
Am I quitting too early, or continuing long enough to win?

➕ Follow Nico Torres, for more on the future of work.

Bad leadership feels invisible.
Until you add up the bill.

Most leaders focus on effort and output.
But the real cost shows up in people, delays, and fear.

Because leadership isn’t what you intend,
it’s what your team experiences.

Here’s what bad leadership really costs

1. Your best employee quits.
→ Micromanagement drains trust, and talent walks out the door.

2. Projects run late.
→ Teams hide problems when they’re afraid to speak up.

3. Opportunities slip away.
→ Everything waits because you need to approve everything.

4. The wrong hire stays too long.
→ Avoiding tough conversations gets expensive fast.

5. Problems repeat themselves.
→ Missing expectations today becomes wasted time tomorrow.

6. And the hidden tax? Your ego.
→ The bigger it gets, the more your growth stalls.

Add it all up,
and the cost isn’t just financial.
It’s momentum lost, trust broken, and progress delayed.

Great leadership pays for itself.
Bad leadership quietly empties the account.

What is your leadership style costing you?

➕ Follow Nico Torres, for more on the future of work.

Head of Client Success @ Viral Coach, LLC | Content & Growth Advisor to the C-Suite | Start-up Leadership

Keep doing your best every single day.
If no one is proud of you, be proud of yourself.

Because:

→ Progress isn’t always loud or celebrated
→ Most growth happens when no one is watching
→ Self-respect matters more than outside validation
→ Consistency builds confidence one small win at a time

The truth is:

Not everyone will notice your efforts.
Not everyone will applaud your journey.
But you know the work you're putting in.
And that’s enough.

What real self-pride looks like:

✓ Showing up even when motivation is low
✓ Choosing discipline over excuses
✓ Celebrating small wins others overlook
✓ Becoming the person your future self will thank

You don’t need permission to be proud.
You don’t need applause to keep going.
Your effort already proves your worth.

Am I chasing approval, or building pride from within?

➕ Follow Nico Torres, for more on the future of work.

Head of Content | Client Success Advocate | Content & Growth Advisor to CEOs, Execs, Founders & Leaders | MBA in Marketing | Ex-CXO

Life becomes more meaningful
when you realize you’ll never get the same moment twice.

It sounds obvious, but it changes everything.

Because:

→ Rushing steals the joy from what’s right in front of you
→ Distraction makes you miss the moments that matter most
→ Waiting for “the right time” delays the life you want
→ Presence turns ordinary moments into lasting memories

The truth is:

Most people don’t realize a moment was special
until it becomes a memory.
But meaning is created in real time, not in hindsight.

What living with awareness really looks like:

✓ Slowing down long enough to notice the small things
✓ Giving people your full attention, not your leftover energy
✓ Choosing presence over perfection
✓ Letting today matter as much as your goals for tomorrow

Life isn’t measured in years.
It’s measured in moments, moments you’ll never get again.

Start asking:
Am I living this moment fully, or letting it slip away?

➕ Follow Nico Torres, for more on the future of work.

Comfort is the enemy of growth.
It starts quietly:

“I’ll stay in my safe zone.”
“Change is too risky right now.”
“I’m fine where I am.”
“Better the devil I know than the unknown.”

But the truth:

→ Growth lives outside your comfort zone
→ Risk sparks learning and new skills
→ Challenges expand your limits faster than ease
→ Stagnation comes from avoiding discomfort
→ Real progress requires stretching, not settling

The ease you cling to today,
becomes the limits you accept tomorrow.

What real growth demands:

✓ Step into situations that scare you
✓ Try new approaches before they feel safe
✓ Embrace failure as a teacher, not a threat
✓ Seek challenges that stretch your skills
✓ Make discomfort your signal, not your fear

Comfort feels good now.
Uncomfortable feels worth it later.

Where will I get uncomfortable today to grow tomorrow?

➕ Follow Nico Torres, for more on the future of work.

Toxic leadership isn’t always loud.
It doesn’t always yell, micromanage, or steal credit.

Sometimes it’s quiet.
Subtle.
But just as destructive.

One day, you realize:
You feel drained.
Undervalued.
Second-guessing yourself.

That’s when you know, you might be dealing with a toxic leader.

7 signs that reveal leadership that breaks instead of builds 

1. Leading with fear over trust
 ↳ People stay silent. Mistakes punish instead of teach.

2. Taking credit, shifting blame
 ↳ Success is theirs. Failure is yours.

3. Micromanaging everything
 ↳ No autonomy, no ownership, no trust.

4. Creating confusion instead of clarity
 ↳ Vague expectations make you always feel “behind.”

5. Draining energy instead of fueling it
 ↳ Every interaction leaves you exhausted.

6. Playing favorites
 ↳ Politics matter more than performance.

7. Blocking growth
 ↳ No mentorship, no development, no path forward.

Because in the end, leadership isn’t about titles or control.
It’s about:
↳ lifting people up,
↳ giving them space to grow,
↳ fueling their energy and potential.

Great leaders build people. Toxic ones break them.

Which of these 7 signs do you think is the hardest to address in a workplace?

➕ Follow Nico Torres, for more on the future of work.

7 signs that reveal leadership

Opportunities Are Made, Not Given
Success rarely arrives by accident.

It shows up for the people who build it, chase it, and create it when nothing is handed to them.

The truth?
Waiting keeps you stuck.
Taking action moves you forward.

Creating opportunity looks like this:
→ Asking for what you want instead of hoping for it
→ Building skills that open new doors
→ Showing up consistently even when results are slow
→ Turning setbacks into directions, not dead ends

Practical ways to start today:
✔ Reach out to someone who can accelerate your growth
✔ Start the project you’ve been delaying
✔ Learn one skill that increases your value
✔ Say yes to challenges that stretch you

The challenge is not finding opportunities.
The challenge is creating them with intention.

Success goes to the ones who make it happen.

➕ Follow Nico Torres, for more on the future of work.

Old habits whisper comfort.
New standards demand growth.

Familiarity feels safe.
Discipline feels uncomfortable.
But the gap between who you were
and who you’re becoming
is bridged by daily choices.

Here’s how transformation shows up 

1. Comfort calls. Standards rise.
→ Choose the path that stretches you, not the one that soothes you.

2. Fear protects. Courage expands.
→ Step toward discomfort to create the future you want.

3. Delay tempts. Action rewrites.
→ One disciplined move beats a week of intentions.

4. Routine settles. Growth disrupts.
→ Break the patterns that keep you small.

5. Old identity clings. New identity challenges.
→ Act like the person you’re becoming, not the one you’re escaping.

6. Doubt speaks. Consistency transforms.
→ Small repeated decisions shape the bigger future.

7. Quiet battles. Loud outcomes.
→ Transformation happens internally long before it becomes visible.

Choose like this, and your future won’t stay the same,
it will rise to match your standards.

Growth doesn’t arrive suddenly.
It’s built through quiet, firm, repeated choices.

Transformation is a daily decision, not a dramatic moment.

Who are you choosing to become today?

➕ Follow Nico Torres, for more on the future of work.

The Group You Choose Shapes Your Future
How people move through life, three clear patterns

Many people fall into three groups:
↳ Some sit on the sidelines
↳ Some talk more than they act
↳ Some build momentum through action

Here is the truth:
𝗠𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗮𝗹𝘄𝗮𝘆𝘀 𝗯𝗲𝗮𝘁𝘀 𝘄𝗼𝗿𝗱𝘀.

Here are the 3 groups,
and the path that actually creates progress:

Critics
→ They stay on the sidelines
→ They judge efforts they never attempt
→ They highlight problems without lifting solutions

Talkers
→ Their plans sound big but stay unused
→ They live in “almost ready” mode
→ Their dreams speak louder than their actions

Doers
→ They take the first imperfect step
→ They learn faster because they move faster
→ They build wins through steady momentum

The real shift happens when you choose action over commentary.

Which group are you choosing today, Critic, Talker, or Doer?

♻ Repost to remind someone progress starts with one step.
➕ Follow Nico Torres, for more on the future of work.

We underestimate the power of stepping away.

It starts with the moment you feel drained:

“I should defend myself.”
“I need to prove my point.”
“I can’t let this go.”
“I have to stay and fight.”

But the truth:

→ Not every battle deserves your energy
→ Silence is a strategy, not surrender
→ Distance protects more than it hurts
→ Boundaries prevent you from burning with the crowd
→ Walking away is sometimes the strongest move you can make

The match that steps back
stops the entire chain from burning.

Life works the same way.

What stepping away really gives you:

✓ Emotional clarity
✓ Space to respond instead of react
✓ Protection of your peace
✓ Strength to choose what matters
✓ The power to break unhealthy cycles

Not every situation deserves a reaction.
Not every person deserves access to your energy.

Start asking:
Is this worth my fire, or is it time to step back?

➕ Follow Nico Torres, for more on the future of work.

taplio

The Battle

Hetali Mehta, MPH, CAPM

Nico Torres, MBA

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The Battle

Hetali Mehta, MPH, CAPM

Nico Torres, MBA

Followers

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Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Nico Torres, MBA's LinkedIn Performance

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