ParetoHealth

• Streamlining workflows and improved processing speed within the Underwriting operations team.
• Collaborating cross-functionally with Product, Engineering, and Account Management to identify inefficiencies and implement technology-led solutions.
• Leading early-stage projects to enhance data visibility, reduce error rates, and improve turnaround times.

Strategy & Operations Manager

Wana Create

▪ Increased operational efficiency by 25% by streamlining internal workflows and optimizing resource allocation, reducing project delivery timelines by 15%.

▪ Drove 20% revenue growth in six months by analyzing user behavior to identify high-value customer segments, guiding strategic initiatives and targeted campaigns.

▪ Improved customer retention by 35% through process enhancements and data-driven initiatives that addressed key churn factors and optimized user onboarding.

Head of Strategy & Operations

Northwell Health

▪ Directed cross-functional teams to execute key revenue integrity initiatives, resulting in a 15% increase in revenue capture and ensuring compliance with healthcare regulations. 

▪ Steered the end-to-end project lifecycle for RIO projects through strategic planning, execution, and monitoring, consistently delivering all projects on time and within budget.

Project Manager

Accenture

•	Project Manager - Health Provider – Hospital Pharmacy Application Deployment: Orchestrated seamless collaboration between eight technology leads, both onshore and offshore, and clients to facilitate the successful deployment of a pharmacy application within the hospital. 
Spearheaded change management throughout all project phases, including the smooth transition to "run mode" 

•	Application Lead - Health Payer- Care Management Transformation: Conducted a comprehensive series of 70+ interviews to map current state processes and workflows. Distilled gathered information into ~30 key themes for implementation. Developed an interview map illustrating client engagement during the discovery phase, providing clients with visibility into the individuals reached

•	Business Process Architect - Health Provider-Revenue Cycle Optimization: Spearheaded an impactful five-month engagement that optimized the revenue cycle functions of a large-scale hospital system. Collected and analyzed 30+ work activity surveys to develop a robust capability assessment model to evaluate the maturity of current revenue cycle functions against industry best practices; implementation of this model resulted in an annualized value of over $1.6 million in financial benefits

Management Consultant

R1 RCM

•	Recovered $8M+ in underpayments for leading hospital revenue review consultancies through meticulous analysis of managed care contracts and government-based fee schedules
•	Conducted contract analyses for 20+ health systems, identifying lucrative long-term revenue recovery opportunities and bolstering provider negotiating power in reimbursement
•	Utilized PowerBi, Excel, and client software platforms to analyze and ensure the quality control of underpayment risk areas

Revenue Cycle Analyst

Thomas Jefferson University Hospitals

•	Oversaw and maintained a registration database of 150+ end-users, ensuring seamless preparation for Epic Go-Live
•	Streamlined project management by delegating action items to project leaders; completed deliverable deadlines in advance
• Conducted market research, financial budgeting, and SWOT analysis to develop a comprehensive proposal presentation for upper-level management and the hospital President
• Coordinated “At-Your-Service” rounds in the inpatient setting by collecting and analyzing patient surveys to better understand and improve patient satisfaction rates in hospital operations

Project Manager/ Operational Excellence Lead

Hi, I'm Hetali!

𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭 𝐋𝐞𝐚𝐝𝐞𝐫 + 𝐌𝐞𝐧𝐭𝐨𝐫
• Former Accenture consultant with deep expertise across healthcare operations and strategy
• Trusted advisor to execs at Rare Beauty, Oracle, Planoly & beyond
• Mentored dozens of high-performers in executive presence, career elevation, and personal brand building

𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 + 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐨𝐫
• Founder of Inner Wealth Collective - a media brand helping people build confidence, influence, and inner wealth
• Partnered with Notion, Beehiiv, folk & more to spotlight smarter ways to live and work
• Creator of high-impact leadership, mindset, and lifestyle content - reaching 1M+ professionals on LinkedIn

Industries of Interest:
Health tech, AI in healthcare, and digital transformation, though I’m always open to exploring new opportunities and challenges.

___

→ For inquiries/sponsorships: DM me or email CollabwithHetali@gmail.com

All views are my own and do not reflect that of my employer.

Hetali Mehta, MPH, CAPM

Waggle AI

What we do:
We help leaders close the gap between having good people and getting great team performance. Our AI joins your meetings to uncover the hidden dynamics that slow teams down - things you'd normally discover 6-12 months too late, after they've already hurt results.

Why it matters:
- 72% of meetings are ineffective, costing companies $399B annually
- Teams with smart, capable people still underperform when communication breaks down
- Most leaders find out about team problems after deadlines are missed and top talent has quit
- You wouldn't wait 6 months to check your sales pipeline - why wait to check your team performance?

How we're fixing it:
- Real-time visibility into exactly what's blocking your team's performance
- Early warning system that flags issues weeks before they impact results
- Specific, actionable recommendations for removing friction points
- Privacy-first approach that helps people grow without feeling monitored

Our secret sauce:
Combining behavioral science with AI to see patterns humans miss. We don't just tell you what's wrong - we show you exactly how to fix it with minimal disruption to your existing workflow.

Who should reach out:
- Leaders who see a gap between individual capability and team performance
- Founders who need to maintain growth momentum as they scale
- Anyone who suspects their meetings are costing more than they're delivering
- Leaders who want to fix team issues before they show up in missed deadlines

Let's help your good people become a great team - message me to see what might be hiding beneath the surface.

Co-founder & CEO

Techstars

Selected as one of the 12 companies to join the Techstars powered by JP Morgan accelerator in Detroit.

Portfolio company

Ventures Together

Ventures Together (VT) is a community of Europe’s leading tech entrepreneurs and operators who angel invest and help companies together.

Angel Investor

20:40

I am delighted to join the 20:40 Membership, as we aim to collectively create as much impact as possible. In a time when collaboration and community has never been so important, 20:40’s mission is to offer a programme which encourages members to connect, develop and grow together!

Member

Seedcamp

Mentor

Focal

Europe's leading open access demo day
Waggle was selected as one of 20 out of 19,000 of applicants.

Watch our pitch here: https://youtu.be/wYxLZbLpgrI?t=3084

S23 Alumni

Noggin HQ

Advisor

PassFort, a Moody's Analytics company

Joined after the acquisition of PassFort by Moody's, and during a period of hyper-growth where the team doubled in size to 100 people, to help make the transition as smooth as possible.
Worked with great people and learned a lot about acquisitions but the pull to start Waggle was too strong to resist!

Director of Operations

Oneday

Entrepreneur In Residence/Mentor

Creditspring

Led and organized the strategic developments and day-to-day running of operations, working closely with the company founders.

Key Achievements:
- Scaled the company from employee #3 to 50+ team members, growing the company's headcount by over 900%
- Instrumental in securing a $50M+ Series A funding round
- Grew customer base to 200,000+, scaling Customer Operations to support 10X growth in 12 months
- Led multiple critical functions: Customer Operations, Business Operations, Product Management, People, Compliance, and Data
- Spearheaded marketing and growth initiatives for the first year

Notable Accomplishments:
- Played a key role in obtaining full Consumer Credit firm FCA authorization
- Developed compliance and risk management frameworks with bespoke policies and control plans from scratch, resulting in 0% of complaints received by the FOS being upheld since launch
- Reduced the number of tickets per customer by 90%+ in 2 years through automation and process improvement while keeping CSAT above 85
- Effectively acted as Data Protection Officer, MLRO (CF11)

Chief Operating Officer

Head Of Operations

Helping Leaders Close The Gap Between Good People & Team Performance | AI That Spots Hidden Friction | Follow for Daily Insights

Hey 👋

I've been where you are.

As a COO who scaled a fintech from 4 to 80 people, I kept hitting the same frustrating wall: smart, capable people who somehow weren't delivering results together as a team.

The worst part? Everyone looked at the same team and saw different problems. Or no problems at all.

By the time issues became obvious, we'd already missed deadlines, lost momentum, or watched good people walk out the door.

That's why I built Waggle AI - to give leaders the team visibility I wish I'd had. Our AI joins your meetings and shows you exactly what's happening beneath the surface - the dynamics between people that create hidden friction.

What I've learned from working with hundreds of teams:
• Most performance issues aren't about individual skill or effort
• The real blockers are often invisible in standard feedback channels
• Leaders typically discover team problems 6-12 months too late
• Small communication patterns have massive impact on results

I also write a newsletter called Mind Matters full of insights into how your brain works and how to hack it to achieve peak performance. It's where I share the behavioral science behind high-performing teams.

Follow me for daily insights about spotting hidden team dynamics and fixing them before they hurt your growth. Not theory - practical stuff you can use tomorrow.

Want to see what might be slowing your team down? 
Drop me a message.

taplio

The Battle

Hetali Mehta, MPH, CAPM

Sarah Touzani

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