ParetoHealth

• Streamlining workflows and improved processing speed within the Underwriting operations team.
• Collaborating cross-functionally with Product, Engineering, and Account Management to identify inefficiencies and implement technology-led solutions.
• Leading early-stage projects to enhance data visibility, reduce error rates, and improve turnaround times.

Strategy & Operations Manager

Wana Create

▪ Increased operational efficiency by 25% by streamlining internal workflows and optimizing resource allocation, reducing project delivery timelines by 15%.

▪ Drove 20% revenue growth in six months by analyzing user behavior to identify high-value customer segments, guiding strategic initiatives and targeted campaigns.

▪ Improved customer retention by 35% through process enhancements and data-driven initiatives that addressed key churn factors and optimized user onboarding.

Head of Strategy & Operations

Northwell Health

▪ Directed cross-functional teams to execute key revenue integrity initiatives, resulting in a 15% increase in revenue capture and ensuring compliance with healthcare regulations. 

▪ Steered the end-to-end project lifecycle for RIO projects through strategic planning, execution, and monitoring, consistently delivering all projects on time and within budget.

Project Manager

Accenture

•	Project Manager - Health Provider – Hospital Pharmacy Application Deployment: Orchestrated seamless collaboration between eight technology leads, both onshore and offshore, and clients to facilitate the successful deployment of a pharmacy application within the hospital. 
Spearheaded change management throughout all project phases, including the smooth transition to "run mode" 

•	Application Lead - Health Payer- Care Management Transformation: Conducted a comprehensive series of 70+ interviews to map current state processes and workflows. Distilled gathered information into ~30 key themes for implementation. Developed an interview map illustrating client engagement during the discovery phase, providing clients with visibility into the individuals reached

•	Business Process Architect - Health Provider-Revenue Cycle Optimization: Spearheaded an impactful five-month engagement that optimized the revenue cycle functions of a large-scale hospital system. Collected and analyzed 30+ work activity surveys to develop a robust capability assessment model to evaluate the maturity of current revenue cycle functions against industry best practices; implementation of this model resulted in an annualized value of over $1.6 million in financial benefits

Management Consultant

R1 RCM

•	Recovered $8M+ in underpayments for leading hospital revenue review consultancies through meticulous analysis of managed care contracts and government-based fee schedules
•	Conducted contract analyses for 20+ health systems, identifying lucrative long-term revenue recovery opportunities and bolstering provider negotiating power in reimbursement
•	Utilized PowerBi, Excel, and client software platforms to analyze and ensure the quality control of underpayment risk areas

Revenue Cycle Analyst

Thomas Jefferson University Hospitals

•	Oversaw and maintained a registration database of 150+ end-users, ensuring seamless preparation for Epic Go-Live
•	Streamlined project management by delegating action items to project leaders; completed deliverable deadlines in advance
• Conducted market research, financial budgeting, and SWOT analysis to develop a comprehensive proposal presentation for upper-level management and the hospital President
• Coordinated “At-Your-Service” rounds in the inpatient setting by collecting and analyzing patient surveys to better understand and improve patient satisfaction rates in hospital operations

Project Manager/ Operational Excellence Lead

Hi, I'm Hetali!

𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭 𝐋𝐞𝐚𝐝𝐞𝐫 + 𝐌𝐞𝐧𝐭𝐨𝐫
• Former Accenture consultant with deep expertise across healthcare operations and strategy
• Trusted advisor to execs at Rare Beauty, Oracle, Planoly & beyond
• Mentored dozens of high-performers in executive presence, career elevation, and personal brand building

𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐞 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 + 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐨𝐫
• Founder of Inner Wealth Collective - a media brand helping people build confidence, influence, and inner wealth
• Partnered with Notion, Beehiiv, folk & more to spotlight smarter ways to live and work
• Creator of high-impact leadership, mindset, and lifestyle content - reaching 1M+ professionals on LinkedIn

Industries of Interest:
Health tech, AI in healthcare, and digital transformation, though I’m always open to exploring new opportunities and challenges.

___

→ For inquiries/sponsorships: DM me or email CollabwithHetali@gmail.com

All views are my own and do not reflect that of my employer.

Hetali Mehta, MPH, CAPM

Joule Strategies

As the Chief Communications Officer, I am more than a mere conduit of messages; I am the architect of transformation. My purpose is to infuse organizations with energy, guiding them toward their loftiest aspirations. 

Communication Strategy: I develop and implement comprehensive communication frameworks that align with business objectives. I specialize in crisis management, change initiatives, and stakeholder engagement, ensuring messages resonate across all organizational levels.

Team Development: As a consultant and facilitator, I design and lead workshops, training programs, and coaching sessions that enhance team performance. I focus on building sustainable leadership capabilities and fostering collaborative cultures.

Change Management: I guide organizations through complex transformations by optimizing workflows, restructuring teams, and implementing new processes. My approach balances operational efficiency with employee engagement to deliver measurable business outcomes.

Stakeholder Engagement: I create communication strategies that strengthen relationships with internal and external stakeholders. My expertise includes developing executive messaging, managing cross-functional initiatives, and building consensus across diverse teams.

Why Partner With Me:
With 15+ years of experience transforming organizations across industries, I bring a unique blend of strategic thinking and practical execution. My track record includes successfully leading change initiatives for Fortune 500 companies, startups, and nonprofits. Clients value my ability to quickly assess organizational dynamics, develop tailored solutions, and drive lasting results through clear communication and stakeholder buy-in.

Learn more at https://www.joule-strategies.com

Chief Communications and Organizational Design Consultant

Elevate Your Influence

Drawing from extensive expertise in leadership development, communication, and organizational change, Sara delivers impactful talks that resonate deeply with individuals and teams alike. From unveiling the keys to building trust and fostering connection to unlocking the essential principles of effective leadership, her speaking topics are tailored to ignite motivation, spark meaningful change, and propel audiences towards their fullest potential. 

SPEAKING TOPICS
•	Building Highly Engaged Teams
•	Understanding Stages of Personal Transformation
•	Everyone Communicates; Few Connect: 5 Principles for Connectivity
•	The Laws of Communication
•	Elevating Your Influence: How to Shift Your Leadership Higher
•	High Road Leadership
•	Becoming a Person of Influence

Motivational Speaker

Trissential

An affiliate of the global organization Expleo, Trissential is a local organization partnering with major corporations in the U.S. with end-to-end quality services and management consulting for digital transformation. 

I served as an organizational change management consultant, available to support their corporate clients.

Organizational Change Management Consultant

McDonald's

As a consultant, I facilitated the growth of this two-year old Enterprise Data Governance team:

• I led the design and execution of the change management program aimed at reducing resistance and ensuring leadership buy-in for a major technology solution. This included building comprehensive change management strategies and facilitating collaboration across departments. I conducted stakeholder analyses, readiness assessments, and developed actionable change plans based on maturity models for the team. 

• Serving as a chief data storyteller, I helped the team deliver meaningful messages to the business in terms of added value. 

• Building on my organizational design experience experience, I collected the review and redesign of key operational activities to support the next level of maturity for the team.  This resulted in a streamlined program delivery model with focused roles and an eye towards more accountability with documented business value. 

I worked with teams in India, England, and the U.S.

Sr Change Adoption Consultant

MGIC

I led a large organizational development initiative to drive efficiency, speed, innovation and talent investments with data analytics. Provided oversight and coaching for stakeholder engagement, creation of the communication plan and deliverables, developed training curriculum, and oversight of the transition readiness plan incorporating enterprise change management throughout for a highly visible strategic roadmap and digital transformation.

•	Leading 10 workstreams through implementation of a multi-million dollar two-year technology investment automating the work for 150 employees. Within 12 months, implemented an operating system that reduced underwriting time from 4 hours to less than 30 minutes and reduced per transaction cost by 50%.
•	Advising President/COO, CIO, CRO, Chief Auditor and other executive leaders on performance of initiative, key risks and mitigation plans to address risks.
• Developed playbooks for teams. 
• Developed and implemented an operational support model, designed to empower employees to be change agents for the transformation, applying the PROSCI ADKAR change management model. 

"Sara is an excellent partner and leader with a comprehensive program management background. She excels at communicating strategic vision, overseeing complicated enterprise changes, and the associated organizational change process." Tara Radmann, IT Delivery Manager, MGIC (March 2023)

"I was fortunate to have Sara as my partner on the toughest program of my career by far. She was instrumental in navigating the numerous org change, transformation and technology challenges the program faced. She is the right balance between pragmatic and aggressive that you need to steer large, complicated programs to success." ~Amit Tanwar, Program Manager, Tavant (Aug 2022)

Jan - April, worked as a contractor supporting MGIC through an agency.

Sr. Business Transformation Program Manager

U.S. Bank

I was recruited to design and lead several large-scale initiatives focused on advancing strategic changes in product development, business operations, change management, and process improvement for a $3 billion organization with 3,000 employees.

I focused on transformational changes needed in order to comply with the new regulatory requirements by bank examiners. Responsible for leading and providing status updates to Board of Directors’ communication team, executive management sponsoring the large-scale, complex initiatives and government regulators.

An example: standardizing job categories, roles and responsibilities that effected 3,000 employees and redesigning an operational workflow that supported 16,000 customers.  This initiative reduced operating errors from 40% to <10% in less than one year, which saved processing time for the bankers (a cost savings to the bank), developed a better on-boarding experience for customers, changed the mindset of the bankers to be more aware of risk mitigation factors and satisfied the examiner’s citing.

"Wonderful presenter and communicator is the phrase that comes to mind when I think about Sara. I’ve had the pleasure of knowing Sara for several years, during which we were colleagues on numerous projects and strategic initiatives. Above all, I was impressed with Sara’s impeccable ability to communicate across all levels of the organization and ability to distill complex concepts. She is always ready to listen and help which made her a great partner. Sara would be a true asset for any positions requiring strong leadership and communication skills and comes with my heartfelt recommendation.” ~Maria Harland, U.S. Bank

Senior Project Manager for Corp. Banking Chief Risk Officer | Product Risk Officer

Oversee a diverse team of 19 people, across 6 cities, with a staff satisfaction/high engagement rate of 91%.  

Received the official recognition of a “most engaged team” out of 77,000 employees. Meaning, my highly engaged team was more productive. 

The value I brought to this role was DEVELOPMENT and DELIVERING QUALITY EXPERIENCES. I created the team from resources scattered through the company and moved them from a decentralized management structure to a centralized management structure. This resulted in consistent delivery methods between multi-office teams and provided the ability for seamless business continuity between teams. Customers would know the brand by our service model, not by our geographic location. 

The team consisted of two groups: Customer Service and a Project Management Office (PMO).  

My Customer Service team supported the high-touch needs of the 6,000 corporations with $500 million in annual revenue and specialty industries (such as energy, asset managers, healthcare) as well as leading small projects to support operational and compliance initiatives within their teams. 

The PMO facilitated the implementation of large-scale strategic initiatives such as market expansion, team standardization and team consolidation based on market research and industry best practices. The PMO was instrumental in pulling together cross-functional, cross business area groups (which was not common at the time) to implement the highly-visible initiatives. 

For example, led sub committees for company-wide strategic planning process with Legal, Compliance, Finance, Marketing, Operations and geographic leadership; which resulted in the business expanding into two new markets (New York and Charlotte), adding key sales staff and growth of revenue by almost 20% over two years. The PMO was able to ensure communication was consistently delivered across functional areas to minimize potential distractions that could delay the project.

Manager of Shared Services Administration and PMO

Led the product development and revenue growth opportunities for the bank's largest product line at the time with annual revenue of $33 million.

Sr Product Line Manager

The pace and scale of change in organizations is unprecedented.

To succeed, you need to adapt and adopt bold strategies that will turn business disruption into business reinvention.   

Is your organization ready for a transformation? Take the assessment here: 

https://transformation-readiness.scoreapp.com/

I help Executives, Senior Leaders, and HR Managers to successfully navigate transformations and accelerate business growth —

Cultivating highly engaged teams, resolving conflicts constructively, communicating effectively, and developing strategic solutions to overcome challenges and unlock organizational success. 

WHO I WORK WITH:
I work with mid to large-sized organizations to lead business transformation initiatives that inspire growth and success.

WHY IT WORKS:
With over 20 years of progressive experience as an expert in Strategic Leadership, Transformation, Organizational Development, and Customer Experience, I have led successful initiatives to enhance operating efficiency and execute impactful communication campaigns across organizations. 

With a mix of practical experience and doctoral learnings in Transformation Management, I have developed a set of frameworks that help you embrace transformation confidently, and connect people with efficient processes for better profits.

WHAT MY CLIENTS SAY:
"A powerful executive with transformational insight - Sara is both a leader and mentor to so many. This chief officer is a professional that understands the current process, mission, and vision and can create a plan for both internal and external partnership development. Always with an eye on adaptive innovation and strategy, a key executive to have on one's team." - J. DietenBerger

“Sara was highly collaborative and excelled at articulating complex ideas concisely, ensuring that team members were well-informed and aligned. She is skilled in both presenting project updates to stakeholders and proactively communicating broadly across an organization. Sara communicates with clarity and precision.” Bryan Specht, VP, MGIC

HOW I CAN HELP!
If you are ready to navigate transformations and lead change to ensure long-term success, reach out to me here on LinkedIn or consider booking a 30-minute introductory call with me at https://meet.sarajunio.com

Sara Junio

The problem with failed change initiatives?

They are problematic before they launch.

Not because the strategy is weak.
Because the communication is incomplete.

Leaders assume people understand the basics.
They don't.

Every question left unanswered becomes a reason to resist.

Here are 8 things you must communicate before any organizational change:

1. What is changing?
Be specific. Vague language breeds anxiety.

2. Why is the change necessary?
Connect it to something they care about,
Not just what leadership cares about.

3. Who is affected?
If it's everyone, say that.
If it's not, clarify who's excluded so they stop worrying unnecessarily.

4. When is the change happening?
Timeline uncertainty kills momentum.
Even if it's approximate, people need markers.

5. How will employees be affected?
Trust builds when you're honest about impact.

6. What's in it for them?
If the only benefit is "the company will be stronger," you're in trouble.

7. What support is available?
Change is hard. People need help.
Knowing help exists reduces anxiety.

8. What are the next steps?
People need clarity on what happens next.
Give them a roadmap, even if it's just the first few steps.

The pattern is obvious:

Each unanswered question is an open loop in someone's mind.
Open loops create anxiety.
Anxiety fuels resistance.

Most leaders communicate half of this.
Then wonder why adoption is slow.

Close every loop.
Answer every question.
Before people have to ask.

That's how change moves from announcement to action.

Want deeper insights on leading organizational transformation?
Subscribe to the #1 source at news.sarajunio.com

Your #1 Source for Change Management Success | Chief of Staff → Fortune 100 Rapid Growth Industries ⚡️ sarajunio.com

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The Battle

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