Executive Director

Sales Middle East

Founder

PlugMena

Founder and Chief Executive Advisor

Advisor to the Group

Brand Lounge

Partner ( BLP a culture practice by Brand Lounge )

Canadian University Dubai

Advisory Board Member - School of Management 

SES SMART Energy Solutions FZCO

Senior Advisor to the CEO

Amity University Dubai

Honorary Professor

fetchr

Chief Executive Officer (Temporary Rescue and Transformation attempt)

Managing Director - Middle East

Former Advisor at the UAE’s Prime Minister’s Office, a Public and Private Sector Leader with more than 20 years of Experience in the Service and Logistics Industry.

An active member of several Advisory Boards and a passionate Public speaker, and a very active member of the Entrepreneurship community, a Supporter/ Mentor to a number of promising startups in the region.

Hussein Wehbi

DHL Express UAE

•	Providing the full suite of customer service offerings (including bookings, inquiries, and supply requests) to Key Account customers in addition to customized contracted services (eg. Reporting, etc.)
•	Preparing written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution.
•	Proactively informing customers of shipment delays and potential service failures
•	Making joint visits to key account customers with sales staff as and when necessary to solicit feedback to improve the service provided to the customers
•	Actively handle customers billing inquiries by liaising with Finance to ensure satisfactory resolution.
•	Sharing daily, weekly, monthly and quarterly reports as required by customers, management, and/or the sales team per prescribed time frames/intervals.

Key Account Advisor 

-Managed all types of Air Network shipments queries & ensuring a smooth transition and delivering quality service & Experience to customers.

-Handled queries for the shipments sent via DHL Road Freight, by providing flexible, reliable, and efficient overland transportation services operating in the Middle East.

Tracing Advisor

DHL Express Pakistan

- Provided excellent client services through direct communication & provided one-window solutions, handled regular operations & identified improvement areas. Maintained high customer service standards, providing on-job training to junior staff, recommended solutions & facilitated clients' documentation requirements
- Received various recognition awards & multiple promotions for outstanding performance. Resolved service issues, handled customers’ complaints; recommended best solutions, expedited corrections, and maintained follow-up to ensure resolution. Maintained liaison with DHL global agents and partner organization for best resource & service acquisition and provided price quotes for international shipments
- Defined Key Performance Indexes (KPIs) of teams, and ensured operations’ compliance with company policies and procedures. Designed and implemented service delivery plans to deal with international clients. Processed incoming orders, maintained records, and coordinated with the DHL team through GEMA. Timely informed clients of shipment status and effectively resolved queries.
- Proactively approached customers on their shipment for a real-time track, trace, and status, 
- Responded to customer queries on shipping rules/regulations, delivery alternatives, and other solutions we provide.
- Worked closely with our global agents and transportation partners to ensure the best solutions are used.
- Provided price quotes for third countries.
- Offered shipping solutions for complex shipments.
- Completed required shipping documents and paperwork as needed.
- Worked with attention to detail, focus, and timely communication efforts.
- Maintained Customer satisfaction by providing product & Service information & resolving Customer feedback.
- Ability to multitask and managed time effectively.

Key Accounts Executive

-	Looked after Relationships, Telesales & wholesale customer Traces & queries. 
-	Proactively updated Customers timely on their shipment traces, Queries raised on email & phone, etc
-	Responsible for providing quality services to both Internal and External clients regarding shipment status tracing, customers' complaints, inquiries, and problems.

Customer Care Executive

-	Responsible to take action & provide first-time responses to all network traces. 
-	Assigned requests to respective agents.
-	Followed up the trace requests with the counterparts to provide on-time solutions to our customers.

PKCS Supervisor Desk

-	I accepted and registered customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications.
-	Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempt to close the transaction by converting their inquiries and securing their bookings.
-	Identified potential for selling additional services and products (e.g. Insurance, time-definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sold these to secure additional/new revenue sources for DHL.

-	Effectively responded to all customer inquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straightforward account, and sales questions.  lodged traces when necessary ensuring that the customer receives service from Customer care regarding their issue.

Call Center Agent

ARY Digital Network

- Effectively performed as team lead of customer services department outbound call center agent, handled customer queries and provided excellent customer services. Provided services of telemarketing, communicated product and service information to clients and led to make sales 
- Handled walk-in clients, ensured delivery of excellent customer services and recommended best service solutions
- Responding Customer Queries on phone, email etc.
- Maintaining Customer satisfaction by providing product & Services information & resolving Customer care Concerns.
- Telemarketing new product or campaign launched.
- Meeting the set sales targets  
- Following guidelines of training, set procedures and standard processes of call Center in daily routine
- Accessing several Applications Simultaneously of call center.

Team Leader - outbound Call center agent / Telemarketer

I am a highly skilled senior customer services executive with an extensive background spanning over 17 years in leading global logistics and media organizations. My career has been marked by a strong commercial acumen and the ability to translate analytical insights into actionable, business-relevant recommendations.

Key Strengths:

Results-Oriented: I am a result-driven professional with a deep understanding of delivering top-quality services. My expertise encompasses logistical and freight operations, key accounts management, client engagement, and the cultivation of robust business relationships.

Innovative Problem-Solver: I possess a keen eye for detail and an analytical mind, making me adept at problem identification and solution research. I excel at making effective decisions and have a track record of designing and implementing SOPs (Standard Operating Procedures) and protocols.

Proven Leadership: I am a proven leader with a strong track record of effectively managing people, systems, and resources, all while aligning with corporate objectives. My proficiency in interpersonal communication extends to both verbal and written forms, enabling effective business reporting.

My career journey reflects a commitment to excellence, problem-solving, and leadership, all geared towards achieving corporate success. I am eager to bring these qualities and my wealth of experience to contribute to future endeavors.

taplio

The Battle

Hussein Wehbi

Ateeq Rehman Baloch

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