Kintsugi Marketing

For revenue and marketing leaders at B2B SaaS with HubSpot seeking calm amidst the chaos and sustainable revenue growth, I offer both GTM strategy and execution.

We are your right-hand in decision making, advising, designing, and executing Go-To-Market strategies. We have a unique set of skills to maximize the value of your existing HubSpot investments.

Founder, Go-To-Market Solutions Architect

MarketingOps.com

Help the community members of MarketingOps.com to connect with other professionals, support each other, and celebrate their wins.

Ambassador, Salt Lake City Chapter Leader

Profoundly

Profoundly is an exclusive platform for vetted experts that help HubSpot users with everything from simple tasks to complex integrations. No unnecessary sales pitches. No complex contracts. Just expert help, fast.

Profoundly Certified Professional

Refine Labs

Led and fostered an internal operations team of two. Guided the systems and technology used by sales, marketing, customer success, and service delivery teams. 
• Operations: Create simple, scalable, and robust processes for teams, designing for optimal customer experiences and outcomes.
• Enablement: Build and maintain top-tier talent through onboarding, coaching, and professional development programs. Develop and deploy new strategies and initiatives.
• Insights: Strategy, and infrastructure to measure the business. Provide insights that enable data-driven decisions.

Senior Director, Customer Success Operation

Extend

• Led the systems strategy and infrastructure architecture
• Collaborated with sales, marketing, and customer success teams to document, map, and create efficient processes
• Partnered with product and growth team to drive net retention of 45% and constantly improve customer adoption.

Head of Marketing Operations

Artemis Health

Develop and execute a robust and multi-faceted plan to dramatically increase brand awareness and the generation of quality leads and opportunities.

• Drove coordinated and integrated campaigns
• Partnered with sales and finance to ensure an accurate and real-time view of marketing influence and contribution to bookings and pipeline
• Built and implemented an in-house marketing attribution model across integrated channels to optimize ROI.
• Collected data and develop real-time dashboards to communicate the effectiveness of marketing and sales initiatives.

Senior Marketing Operations Manager

Marketing Operations Manager

HireVue

Co-created multi-channel marketing campaigns and demand generation programs with the goal to delight prospects and achieve business objectives. Brings new, fresh and creative ideas for targeting ideal customers and building the sales pipeline.

• Streamlined performance across multiple platforms and processes resulting in a 30% increase of marketing qualified leads
• Owned email nurturing: experiment, design, implement and optimize automated lead segmentation, email series, and lead scoring
• Managed 3rd party emails to increase the volume of targeted leads and nurture with drip campaigns
• Established a 5% benchmark conversion rate to meetings booked for lead nurture campaigns 
• Partnered with the corporate marketing team to develop and recommend innovative approaches to solve business and technical problems
• Generated 25% subscriber reengagements rate with an experimental email campaign

Digital Marketing Manager

Venafi

Responsible for all digital marketing and branding efforts. Implemented strategies, designed properties online and offline, and managed marketing automation systems company-wide to maximize return on investment.
• Influenced and developed integrated marketing campaigns and report on key performance indicators
• 108% average increase in website traffic YoY
• Researched, implemented, and analyzed: SEO, SEM, website optimization, and A/B testing
• Influenced and developed integrated marketing campaigns and report on key performance indicators
• Managed content syndication vendors to increase B2B leads and report ROI
• Designed and delivered a full range of high-impact digital collateral and graphics (e.g. PDFs, HTML emails, presentations, event banners, event graphics, infographics, and display ads)

Marketing Manager

Connected business requirements, data and automation to drive marketing campaigns.
• Created and managed email marketing campaigns
• Contributed and implemented lead scoring matrix
• Developed documentation and roadmaps for marketing campaign processes
• Collaborated with marketing teammates, sales teammates, and other key stakeholders to implement targeted, automated email campaigns
• Generated Key Performance Indicators to report on marketing and sales activities and effectiveness and business impact.
• Monitored and maintained data quality within the marketing database
• Evaluated new technologies and add-on applications to improve and optimize marketing team performance
• Supported corporate and field events: logistics, graphic creation, and booth duty

Marketing Specialist

GTM Solutions Architect for B2B SaaS

Defined by adaptability, integrity, and curiosity, I approach problems with a strategic mindset that drives meaningful results.As a seasoned marketing leader, I transform go-to-market strategies by fostering collaboration, leveraging AI-powered solutions, and equipping teams with actionable data insights. My ability to simplify complex processes and technology has consistently enabled double-digit revenue growth and competitive advantages at private equity and VC-backed B2B SaaS organizations.

Ian Shields

Court Street Consulting LLC

Advising leaders as they navigate complexity.

Principal Consultant

Pearl & Elmore

Partnering with EAs and CoS to design and deliver best-in-class executive offsites.

Co-Founder

Organization Development Network of New York

Co-creating a place for exploring all things organization development.

Board Member

Teachers College, Columbia University

Department: Organization & Leadership
Courses taught: People Analytics, graduate-level; Understanding Behavioral Research, graduate-level

Adjunct Assistant Professor

Various Publications

Handbook of Research Methods in Organizational Change
Chapter Author: Applying Data Science in Organizational Change Research

Doctoral Dissertation
Title: Impact of Gendered Topics in Letters of Recommendation on Perceived Importance for Making a Hiring Decision in Geosciences

Greater Good Magazine
Article: Why People Make Sacrifices for Others
Article: How Loved Children Become Giving Adults

Author

CUNY New York City College of Technology

Department: Social Science
Course taught: Personnel and Organizational Psychology, undergraduate-level

Mediabrands

Talent Insights & Analytics Partner

SuperFunky

SuperFunky is your on-demand HR analyst. We bring your HR data together and help you answer questions about your people.

Co-Founder & CEO

Activities:
• Deployed full research cycles exploring diversity, learning, performance, selection, coaching, organizational flexibility, and motivation
• Developed and managed pilot tests, surveys, data gathering, analysis, visualization, reporting

Projects (analyses performed in R):
• Topic modeling 
• Gender bias in hiring practices
• Process consultation with virtual teams
• Assessment design and validation

Research Scientist

• Facilitated new doctoral student on-boarding
• Authored program guide, managed data, negotiated for student resources
• Acted as a program representative for prospective students

Program Liaison - Social-Organizational Psychology

• Deployed assessments, aggregated and analyzed data, and prepared and presented reports
• Managed course materials and logistics
• Provided administrative and pedagogical support to professors and students

Graduate Assistant - Executive Masters in Change Leadership

• Delivered support to students, monitored performance, provided feedback to 300+ students

Teaching Assistant - Social-Organizational Psychology

HR Research, LLC

• Consulted with individuals one-on-one to aid in professional development
• Consulted with teams to help them examine work processes and dynamics
• 100+ hours of executive and team coaching training

Executive Coach

PhD - science of people at work - 
💬 Advisor to leaders navigating complexity 
🤝 Partner to EAs & CoS planning executive offsites
➡️ Thoughtful consultation + informed action

In my work, I've helped: 

💥 Leaders evaluate and chart winning paths

🙏 Program and facilitate team offsites

🤝 Enable organization transformation through employee/leader collaboration

💪 Strengthen DE&I initiatives

🔬 Enhance leader understanding of remote employee engagement 

📈 Improve team communication and performance
 
🤯 Increase user adoption of new IT software

🌱 Nurture professional development

taplio

The Battle

Ian Shields

Dr. Josh Elmore

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