at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

FinStart

• My Roles include Social Media Marketing, Sales ,Content Production & Editing.
• We take interviews of top sector players from different sectors like IB,VC, Product Design, Product Manager, Tech, Content Creation, Startup etc.

Co-Founder

• LinkedIn Campus Knowledge Programme'2023 
• 2X LinkedIn News Featured Artist 
• 12 Million+ Views & 29,000+ Followers
• Posts Content on Stock Market & Startups

Content Creator

• As an Equity Investor I have done Research and Analysis of various sectors and Stocks through Annual Reports and various reports.
• Also I have been doing Intraday, Swing Trading and Positional Trading as well. 
• Along with that I've found various multi baggers and invested in diverse stocks as well.

Equity Investor

Xavier's Finance Community

During my term as an Research Analyst at the Xavier's Finance Community, I : 

> curated monthly graphonomics as well as detailed weekly articles that were published on the community's website as well as on social media pages.

> was involved in preparing as well as organising Ace the Case - a Corporate Moot Court Event. I was also responsible for devising thrilling Corporate Law Moot Court Cases for the same.

> was involved in organising Monopolise - the Annual Flagship Event of the community.

Research Analyst

Markus Creations

• At Markus Creations we did 10,000+ in Sales and made 3,000+ in Net Profit 
• Whereas I was responsible for Sales, Finance and Marketing.

LinkedIn CKP'23 || 5.5 Million+ Views || 2X LinkedIn News Featured || Investor || Entrepreneur || Freelancer || Open for Paid Collaborations

I'm excited to announce a shift in focus on my LinkedIn profile. Previously, I created content about the exciting world of Startups, Business, and the Stock Market. 

Now, I'm embarking on a journey to explore the multifaceted reality of India. I'll be sharing insights on:

-> Polity & Governance: Delving into the intricacies of Indian institutions, policies, and current affairs.

-> Economy & Social Issues: Shedding light on India's economic landscape, social fabric, and the challenges it faces.

-> History & Current Events: Providing fresh perspectives on India's historical journey and its role in the modern world.

Why Follow Along?

My approach will be to break down complex topics into easily digestible pieces, using clear language and engaging visuals. I'll also strive to present a balanced view, sparking healthy discussions about the ever-evolving story of India. 

Whether you're a lifelong learner, a business professional with an interest in India, or simply someone curious about this dynamic nation, I invite you to join me on this exploration!

taplio

The Battle

Santosh K. Yadav

Aryan Jain

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