at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Kitty & Miles® : Property Buyers Agents Australia

Founder & Director | Kitty & Miles

As the Founder and Director of Kitty & Miles, I have redefined the Buyer's Agent industry with innovation, integrity, and an unwavering commitment to excellence. Recognised as Australia’s #1 Buyer’s Agent and a multi-award winner at both state and national level, I pioneered cross-country investment purchases when others remained local specialists. I also introduced a flat-fee model, disrupting the traditional commission-based structure to ensure fairness and transparency for all clients.  

At Kitty & Miles, I have built a hand-picked, elite team of Buyer’s Agents, personally trained in my proprietary acquisition methods. Our strategic, psychology-driven approach - enhanced by my proprietary AI system and deep expertise in acquisitions - delivers faster, smarter, and more successful purchases than any other Real Estate Buyers Agent. We have achieved a 100% success rate, an industry benchmark that no other Buyer’s Agent can claim.  

My greatest passion lies in advocating for Sydney’s first-home buyers, a group I believe to be the most disadvantaged and underrepresented in the buyer advocacy space. Through precision, strategy, and a relentless commitment to our clients, we continue to set new standards in the industry - one flawless purchase at a time.

Founder

Bed Assembly Service

Founder | Bed Assembly Service
 
I founded Bed Assembly Service after identifying a major gap in the market - there were no professional, qualified companies dedicated solely to bed installation in the greater Sydney region. 

Seeing an opportunity, I built the business from the ground up, creating the brand and launching the website, establishing operations, and scaling it into a just shy of 7-figure company. 

As the industry pioneer, I’ve set the standard for professional bed assembly, leading a highly skilled team and forging partnerships with major retailers like The Bed Shed and Forty Winks. Through innovation and streamlined processes, we continue to redefine what premium, hassle-free bedroom furniture assembly looks like.

I deliver your dream property with 100% certainty – fast | People + Property GPS navigating you through misinformation | Post-grad Buyers Agent | 5 star Property Pro

Disrupting Sydney's property landscape through the fusion of artificial intelligence and predictive human behavior expertise.

As Australia's #1 Buyer's Agent, my company Kitty & Miles operates beyond conventional industry boundaries, leveraging a proprietary closed AI system that processes real-time market data alongside post-graduate expertise in Psychology and advanced research methodologies. This unique combination has yielded an unprecedented 100% success rate in property acquisition. This success rate is unmatched by competitors.

While others follow traditional playbooks, I've engineered a sophisticated rapid-acquisition system that typically secures properties for home buyers within three weeks. This efficiency isn't just about speed - it's about precision. My bespoke AI technology crunches vast datasets to identify opportunities that others miss, while my psychological insights and negotiation prowess ensure optimal execution.

As a frequently featured media authority on property acquisition, I bring the same innovative thinking that has built multiple seven-figure enterprises across diverse sectors. I recently also founded a transport and logistics company that grew to just shy of 7-figures in 3 years - from scratch.

As a property strategist I position myself as the CEO of your buying journey, transforming Sydney's opaque property landscape into a navigable terrain through advanced data-driven insight and decisive leadership.

Operating more like a high-level strategist than a traditional buyer's agent, I combine academic rigor (including multiple post-graduate degrees) with technological innovation to create clear pathways to property ownership. 

I provide 1-1 and group property consultancy services. My collaborative approach provides buyers with both strategic direction and comprehensive support, cutting through market complexity with intellectual precision.

This isn't just property acquisition - it's the intersection of artificial intelligence, psychological insight, and strategic expertise, delivering outcomes that conventional approaches simply can't match.

taplio

The Battle

Santosh K. Yadav

Kitty Parker 🏠🏢 Property Buyers Agent

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?