at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Bangladesh Public Administration Training Center, Ministry of Public Administration , GoB.

Faculty Member

International Journal of Social Ecology and Sustainable Development 

Editorial Review Board Member 

University of Saskatchewan

Adjudicator, Monitoring and Evaluating Climate Communication and Education (MECCE) Project 

Adjudicating MECCE Project Case Studies Proposals.
Monitoring and Evaluating Climate Communication and Education (MECCE) Project
University of Saskatchewan, Canada.

Adjudicator of  MECCE Project Case Studies

 A project on Bioprospecting of the Rakhain Community in Bangladesh 

Research Assistant

UPHCSDP, LGD, GoB

Monitoring &  Quality Assurance  Officer

UPHCP-II, LGD, GoB

Monitoring & Evaluation Officer

UDPS, Bangladesh

Monitoring officer

Indeed, the career in the Development sector was triggered in January 2006 in collaboration with GoB, PKSF, ADB, DFID, SIDA, UNFPA, and  Orbis International. Then, entered an academic realm, indeed a sense in 2015. Nevertheless, examined the 'Capability Approach' for the indigenous community, policies like  ILO-169, UNDRIP-2007, environment, indigenity, sustainable community development, and the decision-making process within the cultural milieu, focusing on the implication of participatory governance and development.  Now engaged with immensely inquisitive about the affinity among theory, policy, and practice amid the ethnic groups; to this end, dissected several policies and int'l frameworks that have been published. As a part of education, completed undergraduate and post-graduated in Anthropology (SUST, Bangladesh) and another Master's in Business Administration (BOU, Bangladesh); and now pursuing a Ph.D ( expected in 2024) in Community [Indigenous-Santals] Development at Universiti Malaya, Malaysia. Furthermore, satisfied the "FinTech & Regulatory Innovation" ( April-June 2023) course and "Cambridge Digital Assets For Regulators" (July-September 2023) at the University of Cambridge, UK, by getting ADBI scholarships and also obtained a Fellowship on Rural Development at ITCILO, Italy (2023), moreover obtained a Traning Fellowship on Refugee Law by UNHCR (2024) to comprehend the Int'l Refugee Law and its application. To add capacity as part of the skilled story, obtained a PGD in Project Management and another in criminology and Retrospective Justice. Also participated in training, workshops, and conferences at home and abroad as part of a CBT journey, including carrying out a good number of international publications. In a true sense,  avidly interested in engaging and participating in [Indigenous] community development with cultural policy to enhance peoples' Capabilities and Sustainable Community Development. 
Now, seeking a versatile, multi-talented, and collaborative work environment as an inspirational career position within an international organization aiming at Sustainable Community [ human rights, indigenous, social justice, climate justice] Development, focusing on interdisciplinary perspective-based intersectional issues.
https://twitter.com/Parimal84219887

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Santosh K. Yadav

PARIMAL ROY

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