at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

Confidential 

Director | Entrepreneur | Corporate Contact Centres

The TOP Person - An International Business, Politics, and NGO Magazine and a Global Charity with HUB

The Top Person Ambassador

InfluencerActive

Influencer

Personal

I  have worked 25 years coaching and counselling individuals or Corporate Package for employees on issues mainly surrounding mental health and it’s sub-conditions.

I will also work with couples on marriage guidance, youth help inclusive of job hunting (packages for schools).

I work also in the community face to face with any age but specifically youth and elderly.  

Loneliness can be covered with a mix of counselling, care and company.

Counsellor | Coach - for Individuals

CareerBuilder.com

Director of International Customer Services

Responsible for managing and developing customer services support for 12 countries currently (France, Germany, Sweden, Norway, Netherlands, Belgium, Spain, Italy, Greece, Romania, UK & Switzerland).

Developing strategy, processes, system development, training across international across 5 areas of Customer Services Support - Customer Care, Account Management, Order Entry, Mapping & Branding.

International Customer Services Manager

Street Monkeez

Owner

Sales Operations Manager

Beneficial Bank

branch manager

LinkedIn Influencer & Top Voice. Accomplished Director in International Sales, Marketing, Customer Service & Training. Known as the go-to person if you want something done. Called the ‘Tracie’ effect by CEO’s.

Being an Operations Manager and C-Level Executive is exactly what you’d think it’s like. 

I’m the person that everyone wants to know but nobody wants to be. If you want to get something done, you come to me – everyone knows that! 

Yet no one wants to have to do what I do because of the amount of personal time and effort that goes into being everyone’s go-to.  

Luckily, I’m passionate with staying organised and making everyone’s life easier. It brings such a genuine joy to my heart to take the burden off others shoulders, and I always do anything I can to enhance that. 

There aren’t many things that can grow a company the way that trust and dependability can, and I pride myself in being so dedicated to both.


"Content disclaimer: The pictures and media content shared in my posts are not mine. Credit goes to the respective authors. If you have any concerns or requests for alteration or removal, please DM me. Thank you."


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The Battle

Santosh K. Yadav

Tracie Murray

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