at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

Santosh K. Yadav

PW (PhysicsWallah)

As a professor of communication at Physics Wallah, I have trained over 900+ students in the BFSI sector, achieving a 98% success rate and the highest faculty rating of 4.9/5. 

I have developed a comprehensive student-centric teaching strategy, bridging gaps in experiential learning. My role includes designing robust curricula aligned with market standards and creating Teaching Learning Materials (TLM). 

I have spearheaded program launches, conducted 1:1 interview training programs leading to a 60% rise in average salaries, and played a key role in organizational communication. 

Additionally, I have received appreciation for my training effectiveness, content design, and strategy.

Soft Skills Faculty

Saka Learning Systems

As an independent consultant, I have successfully designed and delivered customized training programs across diverse industries, including automotive, pharmaceuticals, FMCG, aviation, FinTech, retail, and IT. 

My expertise in competency-based behavioral training has been highly appreciated, leading to increased engagement and measurable impact. 

Recognized as an empaneled trainer for Train-the-Trainer (TTT) programs with a top private bank, I have trained 300+ cabin crew in communication and interview skills. I also spearheaded the resume template launch program, surpassing forecasts by 500%, and collaborated with an internationally renowned resume writer for global clients. My approach ensures high CSAT ratings and 98%+ success rates.

Learning And Development Specialist/ Training Manager

Borderless Consultants

Communication Coach & Resume Review

Zero Gravity Photography

As an experienced event coordinator and sales representative, I successfully managed end-to-end event execution while driving revenue growth. A key achievement in my career was being awarded “Employee of the Month” for achieving the highest sales in a single month. This recognition highlighted my ability to build strong client relationships, exceed sales targets, and contribute significantly to business growth. My expertise in training and mentoring new team members further enhanced overall team performance. Now, as I step into a Training Manager role, I aim to leverage my leadership, sales expertise, and event management experience to develop high-performing teams.

Event Director

Soft Skill & Corporate Trainer | 41K | I Help Individuals Master Public Speaking with Confidence | Professor-PW | Speaker - G Summit 2023 | 30+ Webinars | Resume Review & Interview Prep Coach | Trained 1000+ | 30+ Brands

Is communicating with confidence holding you back?
Got your dream job. Now, how to prepare for the interview?
Built a company but struggling to construct a healthy company culture?

Don’t worry, I’m here to help!
Hello, I’m Vrinda Gupta, your go-to Soft Skills Coach & Corporate Trainer

I’ve helped 4000+ professionals develop strong communication skills, enabling them to navigate professional challenges with self-assurance. 

And I’m proud to say that 100% of my clients have achieved their goals after working with me.

Who I’ve Trained:
- IT professionals, cabin crew, and corporate employees
- Students through universities looking forward to getting hired
- National & international industry leaders across multiple industries
- 30+ top brand collaborations including Dove, Puma, Boat, and Times of India

How I Help Professionals & Leaders Grow:
- Interview Preparation
- Workplace Communication
- Sales & Business Communication 
- Networking & Professional Etiquette
- Leadership & Personality Development
- Public Speaking & Confidence Building

Whether you’re a fresher, mid-level executive, manager, or founder, the right soft skills can change everything.

If you’re ready to step up your game, let’s connect! 

DM me or drop me an email at vrindagupta02@gmail.com to get started!

Vrinda Gupta

The #1 question I hear most these days from Founders is a little strange: 

‘Won't empathy make me lose control?’

And here’s what 20+ years of leadership research shows:

Empathetic leaders don’t lose control.
In fact, they gain clarity.

Because they:

→ Lead with presence, not fear
→ Understand what’s actually driving underperformance
→ Create teams that self-regulate through psychological safety

The real reason people question empathy in leadership? 

FEAR. 

Because there's a massive perception gap.

Research shows:

→ 86% of employees believe empathetic leadership boosts morale
→ 87% say it's essential for creating psychological safety
→ Yet 68% of CEOs still fear it will undermine their authority

That's not a leadership problem. 
That's a narrative problem.

Here's what the data actually shows about empathy and team dynamics:

→ Their teams show 25% more engagement
→ They maintain higher standards (not lower)
→ Retention costs drop because trust replaces fear
→ They resolve issues faster by addressing root causes

The ‘loss of control fear is rooted in a misunderstanding of what empathy does.

Empathy doesn't eliminate accountability, rather it channels it. 

It transforms ‘You failed’ into ‘What happened?’
And that's where real leadership begins.

The question isn't whether empathy costs you control. 
It's whether you want compliance or commitment.

Most high-performing teams choose commitment.

What’s your biggest hesitation around leading with empathy, and is it still valid?

#LeadershipDevelopment #EmpathyAtWork #ExecutivePresence #SoftSkillsArePowerSkills

2x TEDx Speaker I Favikon Ambassador (India) I Keynote Speaker I Empowering Leaders with Confident Communication I Soft Skills Coach I Corporate Trainer I DM for Collaborations

If you could master just one skill before Dec 31, what would it be?


Here’s mine: Listening without interrupting.

Trust me, it’s harder than it sounds.

And more powerful than most leadership frameworks.

Why?

Because deep listening is a skill that never shows up in metrics,
But changes everything:

→ How people grow
→ How decisions land
→ How teams feel seen
→ How conflict de-escalates

The higher up you go, the less people tell you when you interrupt.

So you assume you’re doing fine.

But really, you're just going unchallenged.

So here’s my rep for the rest of the year:

Shut up, breathe, let them finish, and then respond.

You want to lead better in 2026?

Start by speaking 20% less.
Let the room breathe.

That’s where real leadership begins.

What’s one skill you’d commit to mastering by Dec 31, and why that one?

#Softskills #Communicationcoach #Skillstolearn #Growth #Development #Leadership

She was leading million-dollar projects, and yet couldn’t lead the room.

And it cost her 

Every year, her promotion got passed over.
Every year, she got the same feedback: ‘You're doing great.’
That’s it!

On our first call, I asked her to walk me through a recent leadership meeting.

10 minutes in, I stopped her.

You’re doing all the work, I said. 
But you’re not claiming any of it.

That’s when she realised:


→ She over-explained instead of driving direction
→ She played the expert, not the executive
→ She filled silence instead of using it

In her mind, being liked meant being promotable.

But the company read as caution.

She didn't know the answer,
Because no one had ever asked the right question. 

No one had ever told her:

→ People promote clarity, not effort
→ Leadership is as much about what you communicate as what you deliver
→ Influence doesn’t come from talking more but from knowing when to speak, and how

We worked together for 6 months.

On communication that commands trust.

→ Tone
→ Authority
→ Strategic silence
→ Feedback that lands

By month 2, she was showing up differently.

By month 6, she wasn’t waiting to be seen.

And by the end of the year?

She messaged me: "I finally got the promotion."

The takeaway?

Most people don’t need more skills; they just need to be seen differently.

That starts with how they speak.

If you’re a high performer stuck at the same level, it might not be your output.

It might be the signal you’re sending.

Let’s fix that!

#LeadershipDevelopment #ExecutivePresence #CommunicationSkills #LeadershipCoaching #SpeakingWithImpact #StrategicCommunication #InfluenceNotJustEffort

Every week, I meet professionals buried in certifications, data tools, AI prompts, leadership badges, and yet still unsure what to say in a tough meeting or how to lead through uncertainty.

So, I’m breaking the ice today:
The future doesn’t care how many tools you’ve learned.

It cares how 

→ Clearly you can think
→ Calmly you can lead
→ Effectively you can communicate under pressure

Upskilling is everywhere, yes, we get it.

But how much of it is actually useful?

According to the World Economic Forum, 39% of core skills will change by 2030.

And yet that doesn’t mean we need newer skills 

It means we’ve undervalued the ones that already matter most.

So what actually makes someone future-ready?

3 things that never go out of style:

1. Analytical thinking
2. Communication
3. Adaptability

And here’s the good news:

You don’t need a course or a badge to build these.
You just need practice, quiet, weekly, deliberate reps.

Try this for 15 minutes a week:

→ Revisit one decision 
What was your logic behind it?

→ Rewrite one email 
Was it as clear and respectful as it could be?

→ Reflect on one moment of change 
How did you respond?

That’s the real upskilling plan

More self-awareness

More precision

More influence

Because maybe the future won’t reward those who learn the most.

It’ll reward those who can communicate what they already know, better.

#FutureOfWork #SoftSkillsMatter #LeadershipDevelopment #CommunicationSkills #Upskilling #CareerGrowth

A few years back, the job hunt for fresh graduates meant campus placements and generic resumes. But now, the game has changed.

If you’re a student or fresh graduate here’s one truth: 

LinkedIn is no longer optional, it’s your launchpad.

Here’s what top recruiters are looking for:

1. LinkedIn isn’t just a job portal, it’s a network builder. 

Find roles, follow companies, engage with content, and learn how hiring managers think.

2. Don’t hide your campus projects, volunteer work, or skills. 

These are your differentiators. Use your profile and content to tell a story, not just your degree.

And once you land that interview:

-Know more about the company than the average candidate: find alumni on LinkedIn, follow the company page, and read recent updates.

-Prepare examples that show your adaptability, communication, and problem-solving. 

Practice your “Tell me about yourself” so that it’s more than a summary, it’s your opening pitch.  

Being a fresher today means blending the best of digital presence with genuine, prepared interview skills.

To every student navigating this journey: 

Your potential multiplies when you show up prepared both online and in person.

What’s one piece of advice you wish someone gave you when you started your career?

#LinkedInvertis #InvertisUniversity

“Unemployability is a bigger problem than unemployment.”

That was the uncomfortable truth at the Bengaluru Skill Summit 2025, where 3,000+ leaders came together to fix a broken pipeline.

Here’s what they uncovered:

55% of Indian graduates aren’t job-ready.

Not because there aren’t jobs
Not because they lack degrees

But because they lack the skills employers actually need.

For context:

MBA graduates = 78% employability
Engineers = 71.5%

But the real gap isn’t the degree.
It’s what stacks on top of it:

→ Communication
→ Problem-solving
→ Emotional intelligence

The market is automating everything it can.

The roles that remain?

They demand people who can:

→ Adapt in real time
→ Communicate with clarity
→ Lead through uncertainty
→ Build trust across diverse teams

And that’s where most graduates fall short.

The takeaway?

Stop training workers.

Start developing leaders at every level.

What’s the biggest soft skills gap you’re seeing in your industry and what’s it costing?

#LeadershipDevelopment #SoftSkills #Employability #FutureOfWork #BizTalks

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The Battle

Santosh K. Yadav

Vrinda Gupta

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The Battle

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