Lill Branding

Creative  Head

Graphic Solution

Art Director

index Gruppe

TCC Trébol Comunicación y Creación, S. A.

I help executives and entrepreneurs see their vision for their business come to life through strategic sketching.

If you have all these ideas in your brain and can't see the forest for the trees. You don't know which ideas will work, and how it is all connected

... then you aren't executing, and you aren't building the beautiful business you envision. 

I can help you with that.

... Strategic sketching sessions are a way to SEE your ideas and business with new eyes and move you forward FAST.

A bit about me: I am a communication designer turned visual thinking expert. 

As much as I love everything visual, pretty design images or even illustrations aren't the most important. 

The prettiest design doesn't help if your messaging – or your product – is missing the mark.

But it is almost impossible to see how to connect the dots for your business especially if you have many ideas! 

That's where I come in with my pencil. 

I use strategic sketching and a powerful story-driven framework. 

• In a Business Storyboarding session, I ask you questions and sketch while we talk. You'll SEE your client's problems and feelings. A client of mine said: "It is as if you could walk around in their life!"

• You are creating value for your clients by solving their problems in your unique way. This is the very essence of your brand! 

If you want to clarify your message and lay the foundation for your brand – send me a DM now and let's chat.

P.S. Business Storyboarding is a tool to get clarity. As a side product, you’ll get some fun and relevant sketches that you can use in your marketing! 

If you want to learn simple sketches to visualize your story with paper and pencil, check out my Visual Minds group program! 

Send me a DM if you're curious about my visual process, or my courses.

Ingrid LiLL

the Facilitainer

What Is The Facilitainer All About?
Experience virtual events like never before. Welcome to a realm where every online workshop and webinar becomes an interactive celebration of learning. Elevate your Virtual Facilitation with the Facilitainer.


Who Is the Facilitainer?
I’m Said, the Facilitainer. Inspired by boring online events, I took action. Using tools like Miro, OBS Studio, Stream Deck, Mentimeter, Zoom, Butter, I ensure online gatherings aren't just informative but engaging. Together, we'll make your virtual events memorable.


How Can I Assist You?
🪄 Training Sessions: Navigate online platforms with ease.
🪄 One-on-One Coaching: Enhance your virtual events and connect better.
🪄 Consulting: Strategize for impactful virtual events.
🪄 Event Hosting: Experience interactive events, game nights, and more.


Who Benefits from My Services?
Tailored for Virtual Facilitators, Professionals, Teams, and Communities. Whether you're in L&D or Content Creation, I'm here to assist.


Why Choose The Facilitainer?
Virtual experiences, redefined. It's not just about participating; it's about leaving an impression. Whether a training or a community event, stand out with the Facilitainer.


How To Overcome Virtual Hurdles?
The virtual space has challenges, but with me, they become opportunities. Let's infuse sessions with entertainment and make every event unforgettable.


How to Connect with The Facilitainer?
🌍 Explore More: theFacilitainer.com
🗓️ Book a free Introduction Call: thefacilitainer.com/get-in-touch/
✉️ Email: said@theFacilitainer.com
💬 Message Me: Reach out on LinkedIn

Let's make every virtual interaction memorable.

Facilitainer

Trainer

Facilitator

Vodafone

💫 Quality Management | Speech Analytics | Incentives | Customer Surveys | Customer Service 💫

💡 Conduct root cause analyses using contact analysis tools such as Verint Speech Analytics and NICE Speech Analytics and derive corresponding measures.

💡 Develop and implement evaluation tools and knowledge tests for all contact channels in customer service.

💡 Administer, develop and analyze cross-functional metrics and survey methods for customer satisfaction, including after-call surveys and Net Promoter Score.

💡 Analyze customer feedback to derive measures for improving customer service.
Conduct internal calibrations and Voice of the Customer workshops.

💡 Derive and implement quality improvement measures for internal and external employees to increase customer satisfaction.

💡 Design and conduct workshops, including Design Thinking, to improve quality in customer service and customer satisfaction.

💡 Develop and implement incentive and motivation campaigns and feel-good measures for internal and external employees.
Create dashboards and scorecards to manage internal and external customer service.

Quality Specialist Enhancement in Customer Service

Unitymedia

💫 speech analytics | root cause analytics | process improvement 💫

💡 Conduct root cause analyses using Verint and NICE Speech Analytics speech analysis tools.

💡 Tune the speech model and continuously improve the speech analysis.

💡 Derive and recommend quality improvement measures for the customer service departments using Verint & NICE Speech Analytics.

💡 Implement a quality management system for service provider control in NICE Speech Analytics.

Speech Analyst in Customer Service

💡 Establish and develop a quality management system.

💡 Conceptualize and implement a service provider control concept.

💡 Qualitative control of service providers / external call centers.

💡 Conduct internal and external quality circles.

💡 Develop, track & trace (quality) KPIs.

💡 Develop a quality dashboard for qualitative control of internal and external areas.

💡 Qualitative control of external partners in customer service.

💡 Administer, develop and analyze cross-functional customer satisfaction surveys, including call completion surveys and NPS.

💡 Continuously develop and improve processes and systems.

Quality Auditor im Customer Service

Walbusch Walter Busch GmbH & Co. KG

💡 Establish and develop a quality management system.

💡 Conceptualize and implement a service provider control concept.

💡 Conduct internal and external quality circles.

💡 Develop, track & trace (quality) KPIs.

💡 Design scorecards.

💡 Create MysteryShopping scenarios and conduct MysteryCalls.

💡 Conceptualize trainings and create training materials.

💡 Prepare and conduct trainings.

💡 Develop training and quality improvement measures.

💡 Create articles and maintain the knowledge management system.

💡 Develop and conduct knowledge tests.

💡 Serve as a subject matter expert.

💡 Control intraday operations.

💡 Control service providers.

Coordinator Quality & Steering in Customer Service

Deutsche Post Customer Service Center

💡 Conduct regular quality circles.

💡 Coordinate the quality assurance team.

💡 Derive, track & trace quality improvement measures.

💡 Conduct internal audits and prepare for external audits/certifications.

💡 Derive questions for monthly knowledge tests.

💡 Create knowledge tests and administer the Moodle tool.

💡 Analyze and derive measures from knowledge test results.

💡 Monitor calls and written samples (including using NICE QM).

💡 Coach employees.

💡 Develop training and quality improvement measures.

💡 Support knowledge management.

Quality Manager in Customer Service

💡 Conceptualize trainings and create training materials.

💡 Prepare and conduct trainings for new and existing employees.

💡 Develop training and quality improvement measures.

💡 Monitor calls and written samples (including using NICE QM).

💡 Coach employees.

Trainer in Customer Service

Customer Service Agent in Front and Backoffice, and Multiplier

The Facilitainer: Transform Your Boring Virtual Sessions into Engaging, Impactful Experiences 🚀 Expert Trainer & Coach | Creator of Memorable Learning Adventures | Geek-in-Chief 📣 Reach out Today!

Tired of virtual sessions that feel disconnected, low-energy, or like “just another Zoom call”?
I help trainers, facilitators, coaches, and learning professionals design virtual experiences people actually enjoy – and remember.

👉 Whether you lead workshops, deliver coaching, or create learning journeys – I’ll help you make them interactive, high-impact, and energizing.

💡 What I Do
I turn boring online meetings, trainings, and webinars into dynamic, engaging sessions that boost attention, participation, and results.

🔧 How I Help
If you’re dealing with…
• Distracted, passive participants
• Zoom fatigue taking over your sessions
• Tech overwhelm getting in the way

You’ll learn how to…
✔️ Capture attention with facilitation techniques that work
✔️ Use tools like Miro, OBS, Stream Deck, Zoom & Butter without the overwhelm
✔️ Design experiences tailored to your audience, goals, and style

👥 Who I Work With
• Trainers & Facilitators leveling up their virtual delivery
• Coaches & Consultants building standout online programs
• L&D professionals, Instructional Designers, and LxDs crafting engaging learning journeys

🎯 What You Get
• A confident, engaging delivery style
• Smarter workflows that save time and stress
• Participants who are present, active, and eager for more

📬 Ready to make your sessions unmissable?
Let’s talk coaching, training, or consulting.

💬 Message me right here on LinkedIn
🔗 Book a free intro call: thefacilitainer.com/get-in-touch
📬 Grab free resources: join.theFacilitainer.com

Said Saddouk

Finally, the swag facilitators didn't know they needed is here. 🤓

FaciliSwag is now live. Whoop! Whoop!

So niche, only facilitators will get the joke. 😁

  → 5 designs to start, with 5 more in the pipeline
  → 5 products in your favorite colors (more coming very soon)
  → All created with 💜 and CNVS visuals

It's not perfect. It's not meant to be.

To quote Saul Goodman: 

"Perfection is the enemy of the perfectly adequate."

Which, ironically, would make a great mug. And shirt. And sticker. 👀

Check it out and tell me: which one's your favorite so far?

This is a safe space. 😁

👉🏽 faciliswag.com

Your Geek-in-Chief,
Said, the Facilitainer

Facilitate Like Magic ✨ | I Help You Wow Your Audience Online | Virtual Engagement Wizard | Miro Hall of Famer | Geek-in-Chief

taplio

The Battle

Ingrid LiLL

Said Saddouk

Followers

Posts

Engagements

Likes

Performance ScoreSaid Saddouk's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Ingrid LiLL

Said Saddouk

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Said Saddouk's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreSaid Saddouk's LinkedIn Performance