redPanda Software

Duties and Responsibilities:

Strategic Human Capital Leadership: Develop and implement human capital strategies that align with the organization's overall goals.

Talent Acquisition and Retention: Lead efforts to attract, recruit, and retain top talent, ensuring a diverse and inclusive workforce that meets the organization's needs.

Organizational Development: Design and execute programs to enhance organizational effectiveness, employee engagement, and workplace culture, promoting innovation and agility.

Performance Management: Establish performance metrics, appraisal systems, and feedback mechanisms to drive continuous improvement and employee development.

Compliance and HR Policies: Stay current with employment laws and regulations, ensuring the organization's HR practices are legally sound and ethically responsible.

Leadership Development: Identify and nurture leadership talent within the organization, facilitating leadership development programs to build a strong leadership pipeline.

Employee Relations: Create a supportive and inclusive environment by addressing employee concerns, disputes, and fostering effective communication.

Data-Driven Insights: Leverage data analytics to make informed decisions and provide insights into workforce trends, enabling proactive HR strategies.

Strategic Partnerships: Collaborate with senior leadership and board members to align human capital initiatives with the organization's strategic vision and financial goals.

Comprehensive Benefits and Compensation: Oversee the design and administration of competitive compensation and benefits packages to attract and retain top talent.

Technology Integration: Implement HR technology solutions to streamline processes, enhance data management, and improve the overall employee experience.

Employee Training and Development: Promote a culture of continuous learning, identifying and addressing skill gaps to enhance individual and team performance.

Human Capital Director

Strategic HR Leadership: Develop and execute human capital strategies aligned with the software company's overall business objectives and growth plans.

Talent Acquisition: Oversee the recruitment and onboarding process, ensuring the acquisition of top-tier talent with the skills and expertise required for the company's technology needs.

Talent Development: Implement employee training and development programs to enhance technical skills and foster career growth, keeping the workforce updated with the latest industry trends.

Performance Management: Establish and manage performance appraisal systems, providing regular feedback, setting goals, and aligning individual and team performance with company goals.

Employee Engagement: Cultivate a positive and inclusive workplace culture that promotes innovation, creativity, and collaboration among software engineers and other tech professionals.

Employee Relations: Address employee concerns, conflicts, and grievances, ensuring a harmonious work environment that supports software development excellence.

HR Policy and Compliance: Develop and enforce HR policies, procedures, and compliance initiatives, ensuring adherence to legal regulations and industry standards.

Technology and Tools: Implement and manage HR technology solutions that streamline processes, enhance data analytics, and improve the overall employee experience.

Leadership Development: Identify and nurture leadership talent within the software development teams, offering leadership training and mentorship programs.

Employee Wellness: Promote employee well-being initiatives, including mental health support, work-life balance, and wellness programs to maintain a healthy, productive workforce.

Continuous Improvement: Stay abreast of industry best practices, emerging HR trends, and technological advancements to continuously improve HR processes and practices within the software company.

Human Capital General Manager

Human Capital Business Partner

Retailer

My current position reports into the General Manager for Western Cape region, 
I support all types retail stores being clothing and supermarkets in an HR Capacity focusing on Recruitment and Selection, Learning and Development, Performance Management, Employee Engagement, Succession Management and various HR projects.

Human Resources Business Partner

The HR generalist position reports into the Head of Commercial and Finance in the Information Systems division. 

My role currently supports 700+ staff in Information systems, Online Shopping and Services and Cellular in the following capacities; 

Role profiling
Recruitment & Selection 
Training & Development 
Consulting 
S189 consulting 
Exit interviews
Information Systems Graduate Programme mentor and co-ordinator

Human Resources Generalist - Information Services

Testing and Recruitment for 15 Stores within the Western Cape 
Recruitment for New store opening
SAP H.R processes 
EMPS credit and criminal checks

Human Resources Administrator / Recruitment

Passionate Human Capital Director | Champion of Organizational Excellence | Driving Transformation through Talent

🔹 About Me:
As a dedicated Human Capital Director, I am driven by a fervent belief in the transformative power of talent and the boundless potential of organizations. With a career spanning 10 years, I have consistently proven my ability to create strategic, forward-thinking human capital strategies that drive growth, foster innovation, and elevate workplace culture.

🔹 Professional Journey:
Throughout my career, I've had the privilege of partnering with diverse organizations, from startups to industry leaders, helping them navigate the dynamic landscape of human capital management. My expertise spans talent acquisition, employee development and performance management.

🔹 Impact-Oriented Leadership:
I'm deeply committed to nurturing and harnessing the full potential of an organization's most valuable asset—its people. My leadership style is rooted in empathy, collaboration, and data-driven decision-making. I have a track record of cultivating high-performance teams, fostering an inclusive workplace, and aligning HR initiatives with strategic business goals.

🔹 Strategic Vision:
I thrive on translating complex business challenges into actionable HR initiatives. My strategic acumen allows me to foresee trends, adapt to change, and build adaptable, resilient organizations. I firmly believe that human capital is the cornerstone of sustainable success.

🔹 Continuous Learning Advocate:
In the rapidly evolving field of human resources, I'm an advocate for continuous learning and growth. I am a firm believer that personal development, both for myself and my team, is the key to staying ahead in the ever-changing world of work.

🔹 What Drives Me:
I am inspired by the opportunity to make a positive impact on both individuals and organizations. My goal is to create workplaces where people feel valued, empowered, and inspired to excel. I am passionate about fostering a culture of inclusivity and belonging, where every voice is heard and every talent is recognized.

🔹 Let's Connect:
I am excited to connect with fellow professionals, thought leaders, and organizations who share my passion for unlocking the full potential of human capital. If you're interested in exploring collaboration opportunities, sharing insights, or simply having a meaningful conversation about the future of work, please don't hesitate to reach out.

Insaaf Daniels

Responsible for the service delivery and relationship with client/s
SLA Management - reporting and monitoring
Weekly/monthly/quarterly SLA reviews and management reporting
Main escalation point – Take ownership of issue / problem and drive with internal and external teams to resolution.
Continues and timely client communication and setting realistic expectations with clients.
Reporting all client issues, problems, and feedback to the Head of Service Delivery
Responsible for continuous process improvement 
Documenting all processes using SOP’s
Conducting trend analysis using problem management reports 
Resourcing and capacity planning 
Ensure performance reports are set 
Set training and development plans for the team. 
Knowledge sharing

Service Delivery Manager

Logicalis

Single service interface and point of escalation for client
Identify and analyse contract delivery issues and convey to Contract Manager
Participate in audit compliance reviews and action appropriately
Understand the contract life cycle
SLA preparation and evaluation
Assist Contract Manger with the accuracy of contract billing
Manage audit readiness relative to contract requirements
Develop and maintain functional relationships between all Logicalis delivery units and external 
business partners
OLA (Operational Level Agreement) and UC (Underpinning Contract) negotiation, set-up and 
measurement
Facilitate problem resolution 
Guide and manage the troubleshooting and resolution of technical issues
Proactive management of customer estate/services
Management of changes to the environment
Manage escalation process
Management of ITIL process and procedures 
Own the development of Service Improvement Plans
Manage implementation of Service Improvement Plans (SIP)
Identify, manage and implement procedure improvement
Ensure projects are delivered
Project measurement and small project management
Audit delivery processes and procedures
Check time keeping and accuracy of billing to clients

Service Delivery Manager at Logicalis

Tech Lead
Weekly catchup sessions with the PCs
Ensure all process documents are updated
Assist PC with any escalations
WD PS Finance Review meeting
PC Allocation / Catchup meeting
PS Pipeline Review meeting
Updated the PC mailbox calendar
Finance queries
Monthly LSA PC Report


Project Coordinator
Co-ordinate project activities
Track delivery timescales
Booking, and managing the exact resources to be used to deliver the stage, whilst conforming to the overall project plan
Monitoring, and reporting on the overall progress against defined project scope
Attend project meetings, achieving common understanding and accurate outcomes
Co-ordinate tasks in teams
Accurate progress reporting into the bigger program

Project Coordinator / Tech Lead at Logicalis

Lead coordination on all incidents to drive issues to the quickest possible resolution
Collaborate with vendors and suppliers (i.e. service desk /3rd parties / customer resolver teams) for process and system for progression to resolution in the quickest possible time, without failing on quality. 
Consistent and clear communication with internal and external team throughout the life-cycle of the incident.
Acquire and maintain a strong understanding and knowledge of the customer and their processes.
Work closely with peer across the IT operation to provide a world class service to our clients.
Excellent ability to follow any given process and reference documentation.
Ability to document given procedures
Proactively avoid customer escalations through active management of all incidents and prevent escalations due to a lack of progress and/or updates.

Escalation management 
Escalate both internally and externally, when required, according to defined Escalation paths and processes.
Identify and highlight service risks and issues to appropriate management team

Trend reporting
Identify trends, patterns and issues during the course of daily incident management and provide management with the necessary reports.
Measure and analyse inbound call volumes and call types with the view of reducing call volumes through active management of issues  
Drive trends and issues towards resolution.
Attempt to provide solutions to trends/patterns of issues raised in order to maximize productivity.

E2E Incident Manager at Logicalis

Clarotech

Receipt of all new support requests, ensuring client is responded to and ticket is created with relevant administrative details
Assigning of tickets in a timeous manner
Timeous escalation of tickets where no engineers are available for assignment
Constant communication with client until ticket is assigned, follow-ups where required
Ensuring disaster notifications take place
Monitoring of stale or high time tickets and following up with engineers
Responsible for all support queues (shifteight, infrastructure, JHB, Cloud, Voice, DRSims) for the above points
Ensuring engineers are aware of after-hours duty and standby phone is always with an engineer
Time checking and changing time at month-end
Arranging site visits for engineers or 3rd party site visits
Bulk notification sent to clients on outages
False positive checks on monitoring alerts
Smokeping 1st level support

Support coordinator at Clarotech

Mambaven

Managing the diaries of project leads
Provide support to all project leads
Scheduling of project activities on a daily, weekly and monthly basis using combination of electronic (MS-Word) and paper based technology
Scheduling meetings (internally and externally) booking venues and ensuring appropriate audio-visual technology and other requirements were met.
Making travel arrangements for project leads
Attend project meetings between client and project lead
Compilation of interim project progress reports and meeting minutes
Providing administrative support to all clients on an on-going basis

Project manager

Experienced in making sure that services are being seamlessly delivered to clients of an organization. Demonstrated history of working in the Information Technology and Services Industry. Strong Information Technology professional skilled in ITIL, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Active Directory, Linux, Asterisk and Windows Server.

taplio

The Battle

Insaaf Daniels

Natalie Hefele

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